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jdoe71

join:2008-02-07
L0L0L0

Speed drop lately

Hi:
I'm on TurboDSL in Buckhorn, my line is close to edge of service, was first provisioned at 5M but was turned back to 3M because of losing the signal. I used to get around 2M speed regularly, often as high as 2.4M. Lately I have been getting at best 6 to 700K down and about the same up.

Has there been a service change in this area or something? Speed is pretty poor especially given what I'm paying.

Thanks.

jdoe71

join:2008-02-07
L0L0L0

line quality test

I did a line quality test and it fails, this is part of what I got back.

Simple ping loss check
10secs of 40byte packets 2 per second 0% loss 75.3ms 76.1ms 77.2ms
pass
low bandwidth stream
10secs of 56k/bit ping stream 512byte packets 68% loss 82.7ms 84.4ms 114ms
fail
medium bandwidth stream
10secs of 128k/bit ping stream 512byte packets 80% loss 82.6ms 84.0ms 86.9ms
fail
your first hop ping
stream of 40byte pings to 66.79.230.138 0% loss 27.8ms You are 47ms
to your first hop
pass

I did this test on Feb. 7th when my speed was at 1.8M and everything passed. So I'm assuming this means there are problems on my line?


Yohoho

@nexicom.net

reply to jdoe71

Re: Speed drop lately

OK, well, that's about all I need to know. Posted on the 18th, no reply by the 25th. Be looking elsewhere for an ISP.


pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1

reply to jdoe71
Hi there...

Sorry to hear you're having problems - is this speed consistent througout the day or only in the evenings? What kind of modem are you using?

Normally much faster to respond but there's only two of us that frequent these forums and both been tied up in projects.. sorry about that...;)

Drop a line here and we'd be happy to help out...

Thanks!
--
Nexicom High Speed Internet - »www.nexicom.net/


jdoe71

join:2008-02-07
L0L0L0

reply to jdoe71
Thanks for responding.
It's a Dlink DSL-300G, one of your modems. The speed is like this pretty much all the time. I ran the line quality test again the other day and got the same results, failed in the two middle tests. I ran the speedtest.net test again just before the line quality test and I was getting 1.4 Mb/s, 120 ping, a little better but still feels very slow compared to what it used to be.



pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1

Thanks.. sending you a PM for personal details.



pstewart
Premium,VIP
join:2005-10-12
Peterborough, ON
kudos:1

reply to jdoe71
Just following up.. I know we had offline conversations and the issue was fixed... just making sure...

Thanks!
--
Nexicom High Speed Internet - »www.nexicom.net/


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