BillingSucks
@direcpc.com
| Billing Sucks!
My experience with Hughesnet has been horrendous. Rain? No service. Snow? No service. Watch a Youtube video? No service for 24 hours.
They also have the WORST customer service of any company I've ever experienced, and the most confusing website ever created. I tried to pay my bill online, it went through fine (or it said it did) and then five minutes later, we got an email telling us to pay our acct!? Confused, we called customer service. CS was happy to take our money over the phone (from the exact same account we'd "successfully" and yet unsuccessfully? paid with online!) and said everything was all set. Ten minutes later, we're checking our acct. online and it shows a $25 charge. For what?? We called back. We were told it was a "pro-rated" amount of the service for the month and had nothing to do with the attempted online payment... okayyyy...
Three months later, the charge is STILL there. We call about it. They say, "Oh, it was for your failed online payment." Um... the payment WENT THROUGH, according to your site. Also, your rep told us there was NO CHARGE for your horrible web site's screw-up. Now you're telling us there is? The bank says they didn't charge us, but HN is saying they did and charging us for it? Um, that's called FRAUD, Bob-whose-name-is-really-something-Pakistani I'm sure...
Three hours later (I'm not kidding) customer service rep's supervisor refused to take the fee off, and said we could "fax proof" from our bank - but he refused to give us a number to corporate. Just an address.
So I did some research online and found these:
corporate switch board in Germantown, Md 301-428-5500
Direct line to an American agent: 301-601-7315
Another direct line to an American agent: 301-212-1025
I called corporate and got William, who was VERY helpful, and in five minutes had understood our predicament, taken the charge off, AND gave us a free month.
But if I hadn't found that number to corporate, I'm sure that fraudulent charge would still be there. The customer service itself was the worst EVER. |
