disgusted
@co.uk
| Teleblend woes
I too took the easy way out and went with Teleblend after Sunrocket folded. Service was spotty and customer service sub-par. Finally I decided enough was enough and contracted phone service with my local cable company but the story doesn't end here.
In November 2007 I contracted phone service with my local cable company. My number was ported on 12/14/07 and I thought that I had washed my hands of Teleblend. I was sadly mistaken. On 12/21/07 Teleblend did charge my credit card even though my number had been ported already. Naturally, I called my credit card company to dispute the charge on 1-2-08 and the credit card put me in contact with a Teleblend rep. Their reason for charging me "you haven't officially closed your account".
My credit card did reverse the charges, however on that same date, Teleblend without my permission or authority did request to port phone number and service back to them. My number subsequently was ported back to teleblend on 1/30/08 and they automatically cancelled phone service. I've made many calls to have my service restored under the FCC phone slamming laws but it has been slow. Finally, after 12 days of no service Teleblend restored service but did charge my credit card again. I am currently waiting for service to be ported back to my cable company, and a supervisor finally called me back on 2-18-08 in regards to my refund request. (originally requested on about 2-5-08).
For those who want the supervisor info:
Mr Bailey
ABailey@sprintbroadband.com
Phone# available. Post response requesting the # and i will follow up.
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