diesel161
join:2003-01-12
Middletown, CT
 ·Cingular Wireless
 ·AT&T DSL Service
|  [help] connection problem 2 wire modem
Hello All, I have been using dsl for some time now and I have a problem. I am using the 2 wire modem and I keep getting an error page from the modem asking me to restart my browser, broadband error. I have cleared all temp files and restarted and the same page comes up. One thing I did try was to assign my computers DNS manually and the computer will surf. I tried the assign the modem's DNS manually and I still get the broadband error page. Here is my current modem info.
Details
DSL Connection Details
DSL Line (Wire Pair): Line 1 (inner pair)
Protocol: G.DMT Annex A
Downstream Rate: 3008 kbps
Upstream Rate: 512 kbps
Channel: Fast
Current Noise Margin: 8.0 dB (Downstream), 13.0 db (Upstream)
Current Attenuation: 51.9 dB (Downstream), 31.5 db (Upstream)
Current Output Power: 18.1 dB (Downstream), 11.9 db (Upstream)
DSLAM Vendor Information: Country: {0x0F} Vendor: {ALCB} Specific: {0x00}
PVC Info: 0/35
Internet Connection Details
Connection Type: PPPoE
Username:
Internet Address:
Subnet Mask: 255.255.255.255
Default Gateway: 204.60.4.49
Primary Domain Name Server: 68.94.156.1
Secondary Domain Name Server: 68.94.157.1
Domain:
Maximum Transmission Unit (MTU): 1492
Gateway Ping: Successful
DNS Communication: Successful
Configuration Server Post: Successful
Transmit and Receive Data
IP Bytes Packets Errors
Transmit: 291768 3975 0
Receive: 803590 4401 0
Data Errors
Statistics
Collected for 18:28:32
Since Reset Current 24-Hour Interval Current 15-Minute Interval Time Since Last Event
ATM Cell Header Errors: 634 634 6 0:02:47
ATM Loss of Cell Delineation: 0 0 0 0:00:00
DSL Link Retrains: 4 4 0 8:05:18
DSL Training Errors: 0 0 0 0:00:00
DSL Training Timeouts: 0 0 0 0:00:00
DSL Loss of Framing Failures: 4 4 0 8:05:18
DSL Loss of Signal Failures: 4 4 0 8:05:18
DSL Loss of Power Failures: 0 0 0 0:00:00
DSL Loss of Margin Failures: 4 4 0 8:05:18
DSL Cumulative Errored Seconds: 607 607 9 0:02:33
DSL Severely Errored Seconds: 14 14 0 8:05:18
DSL Corrected Blocks: 0 0 0 0:00:00
DSL Uncorrected Blocks: 2043 2043 9 0:02:33
ISP Connection Establishment: 4 4 4 9:20:23
I did remove my IP and user name from this post. I did try connecting my modem directly to the service entrance with no change. ??????? Thanks!!!! |
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fourboxers
Premium,Mod
join:2003-05-04
Scarborough, ON
clubs:  | I don't know what error you're getting, you could see if this helps »robgetzschman.blogspot.com/2007/···age.html |
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diesel161
join:2003-01-12
Middletown, CT
·Cingular Wireless
·AT&T DSL Service
| reply to diesel161
may be this can shed some more light, this is the error i get when trying to surf the web.
Restart Your Web BrowserInformation
Your Web browser has cached this page as a result of a previous 1701HG Gateway system message. At this time, your local network and broadband connection are working properly.
To access the requested Web page: Close all browser windows and then restart your Web browser software. If you continue to see this page after closing all open Web browser windows, restart your computer.
I have cleared the cache. |
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marky0208
join:2008-04-05 | Hey there
Having the same problem. Driving me nuts!
Did you get anywhere with this? How did you resolve it?
Marc  |
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DrStrange
Technically feasible
Premium
join:2001-07-23
West Hartford, CT
·Stephouse Networks
·EarthLink
| reply to diesel161
A downstream margin of 8dB is too low for a reliable connection. 50+dB downstream attenuation means either the inside wiring has problems or you're too far from the CO. Test the connection with the modem plugged directly into the test jack outside [or whatever you have between your inside wiring and the phone company's outside wiring] and see if the downstream margin goes up significantly [and the attenuation drops significantly]. If it does, try connecting the modem to a different jack indoors and/or rewire using a whole-house filter with a dedicated data line or drop to a lower speed profile. |
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diesel161
join:2003-01-12
Middletown, CT
·Cingular Wireless
·AT&T DSL Service
| reply to diesel161
the problem ended up being my fault. I was setting up a new wireless router for a friend and I plugged it in to my network. There is an error page set up in the 2 wire modem/router that is factory set to come up when it detects this. To fix the problem you need to call att dsl support and ask for the 2wire support desk. They will log into your modem, clear the error and set it up so you will not have this problem again. |
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k_kehoe
@sbcglobal.net
| reply to diesel161
I had the same issue (for a week) and the support line suggested I use the following.
Primary Domain Name Server: 68.94.156.1
Secondary Domain Name Server: 68.94.157.1
It worked as a band-aid, but meant I would have to go change all my connected devices (DS, Wii, PCs, PS3, Satellite Box). What fixed the problem for me was finding the reset button. It's (red) on the back, between the USB and network connectors. It seems to have erased everything, so write everything down first (key code, user name, password, etc.) You have to push it a few seconds till the Broadband/local lights go out. Then you'll need to set everything up again. |
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