ka9oyrcomcastnet
@bearcom.com
| reply to joe123456
Re: InsightBB customer to comcast. Does this sound right?
I also am in Rockford. My internet service has been down since Thursday 2/14 (which really sucks since I have Vonage and no home phone now too!).
I have a Motorola SurfBoard 5120. According to customer service, they did not have my MAC address and could not locate it.
I've logged into my modem and I see that the config file that Comcast keeps providing is the wrong one for my modem - it looks like it was for the old 3-Com "Shark Fin" I had 2 years ago.
Unfortunately I haven't found a tech yet that is willing to listen to what the problem is or provide a solution, and supposedly everything is still in a "freeze" until 2/21 Per a Floor Supervisor I talked to.
At least they put a credit on my account, but I'd much rather have the service than the credit. |
