DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs:
| reply to mediahound
Re: Good question!
The goal is to review our call logs and see who you talked to, and see why they didn't check the outage list before spending so much of your time on troubleshooting.
We want to improve - a drive-by-review doesn't help. Maybe you're used to dealing with ISPs that would rather just deny that issues exist. We know that there are issues from time to time, and we appreciate it when customers bring out attention to them.
On this topic though, I'll send a note out to our tech support listserve and just remind EVERYONE there to check for outages. Hopefully whoever you talked to will see that. 
-Dane |
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xan_user
join:2004-11-18
Windsor, CA
| reply to mediahound
How can they improve if you won't let them? Its not like they're going to throttle you cause your review was less than perfect.
As a long time Sonic customer I implore you to help all us customers by letting Sonic address your issue, that way we can all benefit from even better customer service.
9 times out of 10 Sonic CS has gone above and beyond for me. The other one time it was just above....  |
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mediahound
join:2008-02-19
Richmond, CA | reply to DaneJasper
I won't be doing that because I know you just want to notate my account that I left a bad review. |
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DaneJasper
Sonic.Net
Premium,VIP
join:2001-08-20
Santa Rosa, CA
clubs: | This is a real good question. IM or email me your username and I'll review the call notes from that dialog and see what we can do to improve.
-Dane |
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