whiteshp
join:2002-03-05
Xenia, OH
| reply to whiteshp
Re: [Packet8] Packet8 theft disaster!
Ok I talked with Packet8 again. I've always been very polite (I work phone support so I don't like making extra trouble) but I do explain how worried I am.
I never canceled anything with Packet 8. I ported my numbers, it worked for months, and life was fine. Then one of my phone numbers was just gone.
The tech I talked to last gave me the truth (I think). He explained that they had made a mistake in porting my number over. Instead of recording the number under my account they recorded it under someone elses account. He said that the number did not belonging to that account so it got canceled and unassigned. He suggested I contact AT&T the new owner of the # and see if I could sign up a new line with them to get the number back then port the phone # back to Packet 8. However all costs to do this would have to be born by me because # porting was a best effort service provided by packet 8.
I asked for a supervisor and got the LNP department who swore up and down AGAIN that the number was "stolen" but because it was unassigned she could not figure out who took it from them. They didn't even offer me a refund or credit and the temp (replacement) number they gave me isn't even in my area code (limited numbers for fax).
Tomorrow I'm going to call AT&T and see if they can get my phone # back. But I am really upset at Packet 8. I can understand them saying "I couldn't port your number it's a best effort". But to make a mistake with a trusted number like this and do nothing to help at all (not even a refund). I feel it's fraud but my other ported number is with them so I feel stuck evening pressing for help.
I was just so hopping someone in management would out of professional courtesy have tried to even work with me part way (absorb some of the costs of me getting my # back they lost in credit to my service). But I have nothing but the same old "I have to deal with it myself" "We don't do that".
Wished there was something else I could do.  |
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TraderEd
join:2004-01-06
Marietta, GA
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1 edit | I had a similar problem after porting one of my numbers to P8 from Bellsouth. The number was re-assigned by Bellsouth about 6 months after I ported it to Packet8. My number was given to new subscriber of Bellsouth's telephone service.
A call to the Georgia Public Utilities Commission got it fixed within hours. I'm sure there is a comparable organization in your state. Give them a call.
Per the FCC you own that number. If it was stolen or taken away by accident, you should have the right to reclaim it.
Good luck getting it resolved. - Ed
PS: The problem was caused by BS failing to remove my ported number from their database or pool of numbers.
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