kbpelton
join:2007-10-30
Kemptville, ON
| [Eastern Ontario] No wireless signal - poss. related to Cogeco?
Hello -
I have two PCs (XP) and a Mac (Leopard) connected to the internet through a D-Link router. Up until Feb. 17th the wireless connection worked fine. Then it started becoming intermittent. I thought it was a router problem, so I bought and installed a new NetGear router. Still has the same problem.
I have connected two of the computers to the router with ethernet cables now, and they are able to connect to the internet no problem.
The router shows no wireless signal. The cable modem looks fine, all the correct lights are on.
I am trying to troubleshoot and wondering if this could possibly be related to some change Cogeco might have made.
Any help appreciated. |
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Chainzz
Aka Snippy
join:2004-07-26
Amherstburg, ON
| Re: [Eastern Ontario] No wireless signal - poss. related to Coge
No, sorry to tell you this but if you can connect to the Internet with a wired connection then Cogeco cannot be at fault. Have you replaced the wireless gear within the computers??? It has to be something on your end as cogeco has no control over your router! |
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kbpelton
join:2007-10-30
Kemptville, ON
| OK, thanks. I knew it was a long shot. I thought maybe there was a setting I needed to change because of a possible Cogeco change. I just thought it was weird that the wireless signal doesn't work on both modems, and no new appliances/other hardware added to the household. |
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Pepsi90919
join:2002-10-07
Hamilton, ON | reply to kbpelton
Wireless is really the devil. |
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jpaik
join:2002-01-09
Oakville, ON
| reply to kbpelton
kb, as others have pointed out, the Cogeco side of the equation is not the problem. Do any of the computers detect the Netgear's wireless broadcast? What is the signal strength?(Two things are critical for any connecting computer: detecting the wireless broadcast, and then getting an IP address from the router and connecting to the 'Net). Also, you should use one of the computers that is wired ethernet into the router, launch a www browser and go into the embedded www page of the router: (the IP address will be in the manual), just to ensure that all is working out-of-the-box.
To have two wireless routers not working is odd. Any changes in your home?
--
minimum waste, maximum joy |
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DrDog
VIP
join:2006-07-28
Fort Erie, ON | reply to kbpelton
just to rule out obvious, you have the wireless transmitter turned on in your modem? they do not come out of teh factory that way |
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Airwolf
And The Heavens Shall Tremble
Premium
join:2001-10-30
Windsor, ON
clubs:
 ·Cogeco Cable
edit:
February 20th, @07:57PM
| said by DrDog  :just to rule out obvious, you have the wireless transmitter turned on in your modem? they do not come out of teh factory that way Can you explain please? |
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Snickerdo
Premium
join:2001-02-28
St Catharines, ON
·Cogeco Cable
| reply to DrDog
said by DrDog :just to rule out obvious, you have the wireless transmitter turned on in your modem? they do not come out of teh factory that way wha? |
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kbpelton
join:2007-10-30
Kemptville, ON
| reply to jpaik
said by jpaik :kb, as others have pointed out, the Cogeco side of the equation is not the problem. Do any of the computers detect the Netgear's wireless broadcast? What is the signal strength?(Two things are critical for any connecting computer: detecting the wireless broadcast, and then getting an IP address from the router and connecting to the 'Net). Also, you should use one of the computers that is wired ethernet into the router, launch a www browser and go into the embedded www page of the router: (the IP address will be in the manual), just to ensure that all is working out-of-the-box. To have two wireless routers not working is odd. Any changes in your home? All of the computers detect the wireless broadcast, when it is broadcasting. And when they do, they connect to the internet without a problem. And the signal strength is -- well, I don't have a number, but my laptop card shows it as "Excellent" when it sees the broadcast.
I have no trouble getting to the router's webpage, and changing settings (but I think they are all the defaults right now).
We haven't brought any new equipment into the house lately (no phones, microwaves, computers, etc.). There are no neighboring wireless networks that my computers detect.
The D-Link router had been broadcasting the wireless signal with no issues since we had Cogeco installed in November. It went intermittent all of a sudden on Feb. 17th, so that's why I bought the new NetGear modem. And it doesn't work!
It's very frustrating, but probably something really simple! |
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Snickerdo
Premium
join:2001-02-28
St Catharines, ON
edit:
February 20th, @09:07PM
| Did you or someone in your home happen to get a new cordless phone on the 17th? |
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kbpelton
join:2007-10-30
Kemptville, ON
| reply to DrDog
said by DrDog :just to rule out obvious, you have the wireless transmitter turned on in your modem? they do not come out of teh factory that way Where would this be located on the modem?
I am pretty sure it is turned on, because my old router broadcast the wireless signal no problem for several months. And also, the new router broadcasts wireless intermittently. |
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kbpelton
join:2007-10-30
Kemptville, ON
| reply to Snickerdo
said by Snickerdo :Did you or someone in your home happen to get a new cordless phone on the 17th? No, the only new "equipment" in the house over the weekend was Dance Dance Revolution for the Wii. And I did a test where I completely unplugged the Wii and restarted the modem, router, and computer, and the wireless still didn't work. And the Wii is not new; we've had it for 8 months. |
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jpaik
join:2002-01-09
Oakville, ON
| Wireless routers are broadcasting by default. As you say, the wireless signal is detected, and is strong. BTW, is the signal always detected by your computers regardless of whether they are able to make a 'net connection?
I assume you have powered off the router and, say, one of the computers...then powered on the router and then the computer (and not connect it via ethernet). Then you should see if the computer has an IP address in the range assigned by the router.
Your problem is something I have not seen before, and I do a fair bit of wireless networking support. Two wireless routers not working is unusual. You're too far away for me to drop by! |
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kbpelton
join:2007-10-30
Kemptville, ON
| said by jpaik :I assume you have powered off the router and, say, one of the computers...then powered on the router and then the computer (and not connect it via ethernet). Then you should see if the computer has an IP address in the range assigned by the router. Well, I powered off the router this morning and back on - and the wireless broadcast is working!! Fingers crossed that it stays that way.
I do not get it. I turned the router, computers, and modems off and on for two days, in various sequences, and nothing worked. And now this morning, it works.
The only thing I can think of is perhaps there was some kind of temporary interference that I didn't know about.
But thank you everyone who offered their help. I really appreciate the expertise (and politeness) that is available on these forums. |
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