TO4000
@bell.ca
| Bell and bandwidth
So i had an arrangement with Bell's head office (Kevin Crull's office) in July about my account. We reached an agreement that I would have the price of the 1 year contract ($35) but I could cancel at anytime without paying the $100 fee. I was told (and told repeatedly by the CSRs that I spoke to prior to speaking with Kevin Crull's office) that I would still have the unlimited bandwidth because I was a longtime existing customer, and thus would have the same features (i.e. unlimited bandwidth).
However, on my latest bill, I've been charged a total bandwidth activity cost. The CSR I spoke with said that they put everyone on a 30gb monthly limit as of October.
Is this allowed? Has everyone else dealt with the same problems? |
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theninjasqua
join:2007-09-26
Oakville, ON | Lots of people are having issues like this, but I think you are the first one who had an agreement setup via Kevin's office. Post in the Sympatico Direct forum and see what the techs have to say there.
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-theninjasquad |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| reply to TO4000
I would actually suggest you follow up with the person within Kevin Crull's office who promised you this for them to make the needed changes to your account.
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Sens up 3-2 vs Leafs...GO SENS GO  |
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cruller
@uk2net.com | reply to TO4000
Contact Crull's office. That's where they've now outsourced support. |
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HiVolt
29
Premium
join:2000-12-28
Toronto, ON
clubs: | reply to TO4000
Another verbal agreement... 
Bell really needs to step up and fix this stuff.
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GO LEAFS GO!
Don't question the authoritaaaa! |
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TO4000
join:2008-02-20
| reply to TO4000
thanks for the quick replies, I posted on the sympatico direct forums for now before I call anyone.
For those who hadn't had an arrangement with head office, but were on a contract that was supposed to have unlimited bandwidth, how was this resolved? |
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decx
Premium
join:2002-06-07
Vancouver, BC
·Bell Sympatico
| reply to TO4000
said by TO4000  :The CSR I spoke with said that they put everyone on a 30gb monthly limit as of October. Is this allowed? Has everyone else dealt with the same problems? The CSRs are continuing to spread misinformation I see. Bell really needs to get this cap and contract mess sorted out. It seems like everywhere you turn there's different story, and most of them aren't even true.
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Go Leafs Go! |
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