tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to KevNYC
Re: Sprint
said by KevNYC  :Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself.  Wait till your switch to UBS and you don't know your PIN..  |
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jc100
join:2002-04-10
1 edit | reply to flyingjoey
A) I've been a customer for around 10 years. So Quit being a snide Pita (PAIN IN THE ASS).
B) I have called their support MORE than I'd like to since they couldnt get our billing right for OVER a year. Hell I spoke to prob 100 + techs and supervisors who promised theyd resolve problem and only made things worse. My bill would come back inflated or with roaming charges (we have roaming included). I forget the number of times we saw a 20 or 30 dollar EXTRA roaming fee when we hardly roam and we pay for it already. Not to mention, my vision plan kept being billed at DOUBLE the rate. So yes I've talked to support. Each and every time we were assured we'd see a proper bill which we even DICTATED to them, and each month we'd get something else screwed up. Last, I forget HOW MANY times services DISAPPEARED from my phone that I pay for. The vision would magically be gone and Itd take weeks to be solved. Ah yes, sprint support DOES suck and so does your attitude.
C) Next time Please stop being a jerk because now you come out looking like a FOOL pretending like you knew my situation. Now don't you feel stupid? I bet. As per t he customer support in the U.S. I am glad they speak english. Too bad their call centers are ALL subcontracted so no one has ONE BIT OF A CLUE what's going on. Had friends that worked for them and we got one of those call centers here. |
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StarFish267
join:2005-11-25
Fort Worth, TX | reply to KevNYC
You could have updated that information online @ Sprint.com I take care of all my billing online. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to flyingjoey
Called today.. Got a guy named Ron in Charlotte.. I just wonder if the cow is sacred in North Carolina.
Sure, it took 3 transfers, but never once did I reach an India call center. But, if I had, I'd have been happier. I've never been treated rudely by anyone with the name Punjaba or like. I find those people to be very polite and eager to help.. which is often FAR more than I can say about some of the self serving people answering the phones in this country. (many of who would rather be shopping, partying, drinking, or plain sitting on their butts instead of giving a quality effort to their job) |
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papi4baby
join:2008-01-19
Callaway, MD | reply to flyingjoey
I agree with you, i recently switch to Sprint, and i have to call them a few times, and i have had nothing but good things to say about them, now the local company store employees, well that's something else, and i think it plaques all providers |
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KevNYC
Premium
join:2002-03-31
Seattle, WA
| reply to flyingjoey
Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself. |
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flyingjoey
join:2005-11-07
Jersey City, NJ
 ·Sprint Mobile Broa..
| reply to jc100
Have you called Sprint Customer service lately?
Are you even a sprint customer?
Well I've called customer service in the past 2 weeks, and to be honest, the person on the other side of the phone spoke English, was somewhere in the Midwest, was extremely helpful and took care of my inquiry.
Anyway... STOP TALKING OUT OF YOU A$$ if you don't know the facts! |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to tc1uscg
Actually - that's Sprint, IMO.
I'll roam, but don't expect good native coverage unless you're in a local area.
--
Canada = Hollywood North |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to en102
said by en102 :said by jc100 :1) Expansive Coverage 2) Reliable Network 3) Great Roaming Capabilities 4) 3g with UNLIMITED internet and no hidden caps 5) Reasonable pricing scale Corrections: 1) Urban/Interstate coverage 3) Great U.S. Roaming Capabilities Yep,, those AT&T and VZW phones sure don't work well out away from major highways. I agree.  |
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xenophon
join:2007-09-17
·Sprint Mobile Broa..
4 edits | reply to mindfrost82
said by mindfrost82 :I agree that the Nextel merger should have been handled differently, but to be honest, without that merger, they wouldn't have been able to expand their coverage as much as they did in the past couple of years. That was the main benefit of the merger. Good point. Sprint added CDMA to 4000 Nextel sites and plans for a total of 8000 new CDMA on Nextel sites.
Sprint/Nextel combined cover 270m pops natively, but CDMA only isn't there yet. Verizon covers about 255-260m pops natively. I think ATT is around 270m pops native, but they're turning off analog, so not sure on the latest. Roaming for all is over 290m pops if I recall.
But was it worth the merger? Sprint probably should have merged with Alltel. |
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patcat88
join:2002-04-05
Jamaica, NY | reply to xenophon
You will get a minute bucket for roaming then, or just get a termination letter one day that your more than 50% of your minutes were on roaming. |
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mindfrost82
join:2003-04-19
Cortland, IL
| reply to jc100
I agree that the Nextel merger should have been handled differently, but to be honest, without that merger, they wouldn't have been able to expand their coverage as much as they did in the past couple of years. That was the main benefit of the merger. |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| reply to jc100
said by jc100 :1) Expansive Coverage 2) Reliable Network 3) Great Roaming Capabilities 4) 3g with UNLIMITED internet and no hidden caps 5) Reasonable pricing scale Corrections:
1) Urban/Interstate coverage
3) Great U.S. Roaming Capabilities
--
Canada = Hollywood North |
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xenophon
join:2007-09-17
·Sprint Mobile Broa..
| reply to jc100
Sprint's CEO said a few weeks ago that they are preparing to deploy some 'nukes' to change the industry. Wow if this happens....
»news.yahoo.com/s/nm/20080220/bs_···icing_dc
quote:
NEW YORK (Reuters) - No. 3 U.S. mobile service provider Sprint Nextel Corp (S.N) is expected to offer flat-rate calling plans at up to a 40 percent discount to its rivals, hurtling the industry into a price war, analysts said on Wednesday.
Sprint has yet to respond, but analysts say it could be considering an unlimited calling plan for as low as $60 a month in a bid to stem customer defections.
If something like this happens, I imagine roaming will become complicated again. |
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jc100
join:2002-04-10
| Lets do the Positives for Sprint:
1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale
Cons
1) One thing that holds sprint back is its HORRID customer service. To their credit, moan and they will give you credits back on your bill. IE, if they mess up they'll toss out 10 and 20 dollars your way like candy. So for their poor and inefficient support, they do compensate you at least. I've had them for around 10 years and their billing sucks. If you dont mind moaning, then they;ll give you credits for the headache of having to call in. Yes, it's a headache too.
2) Merger with Nextel was a bad move.
Either way, Sprint has a lot going for it. If it could hammer out those 2 Cons, I'd rate it the BEST in the U.S. However, that customer service point drags it down a lot. Still, if they offered unlimited, I;m sure people would go to them, but I'd recommend training their support better. |
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