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| Untought of Factors The carriers will also save money when it comes to unlimited pricing. I've worked in the call center industry for cell phone carriers, and I know first hand the #1 reason people call in are for billing issues. Also, billing issues can sometimes be the most complicated and time consuming to resolve, and usually take two or more calls to fully resolve. If a large portion of customers start going unlimited, billing issues would dramatically drop thus increasing customer satisfaction.
Charge a flat rate, and the carriers will begin seeing a lot less people calling in. The less people who have to call customer service, the more satisfied customers overall are. Also, carriers can begin getting rid of agents and closing down call centers to save even more money as the call volume drops.
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"I sincerely believe the banking institutions having the issuing power of money are more dangerous to liberty than standing armies." Thomas Jefferson | | |
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 ·Time Warner Cable
| said by texans20:I've worked in the call center industry for cell phone carriers, and I know first hand the #1 reason people call in are for billing issues. I used to work in a call center too, and billing questions are a common reason people call in. My take is that people will continue call in just as often questioning the miscellaneous charges on their bill. Their actual bill will probably end up being about $115 per month with taxes, if they haven't added anything else to it (insurance, text-messaging, etc.) | |
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