tc1uscg
join:2005-03-09
Saint Clair Shores, MI
| reply to KevNYC
Re: Sprint
said by KevNYC  :Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself.  Wait till your switch to UBS and you don't know your PIN..  |
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jc100
join:2002-04-10
1 edit | reply to flyingjoey
A) I've been a customer for around 10 years. So Quit being a snide Pita (PAIN IN THE ASS).
B) I have called their support MORE than I'd like to since they couldnt get our billing right for OVER a year. Hell I spoke to prob 100 + techs and supervisors who promised theyd resolve problem and only made things worse. My bill would come back inflated or with roaming charges (we have roaming included). I forget the number of times we saw a 20 or 30 dollar EXTRA roaming fee when we hardly roam and we pay for it already. Not to mention, my vision plan kept being billed at DOUBLE the rate. So yes I've talked to support. Each and every time we were assured we'd see a proper bill which we even DICTATED to them, and each month we'd get something else screwed up. Last, I forget HOW MANY times services DISAPPEARED from my phone that I pay for. The vision would magically be gone and Itd take weeks to be solved. Ah yes, sprint support DOES suck and so does your attitude.
C) Next time Please stop being a jerk because now you come out looking like a FOOL pretending like you knew my situation. Now don't you feel stupid? I bet. As per t he customer support in the U.S. I am glad they speak english. Too bad their call centers are ALL subcontracted so no one has ONE BIT OF A CLUE what's going on. Had friends that worked for them and we got one of those call centers here. |
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StarFish267
join:2005-11-25
Fort Worth, TX | reply to KevNYC
You could have updated that information online @ Sprint.com I take care of all my billing online. |
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fiberguy
My views are my own.
Premium
join:2005-05-20
| reply to flyingjoey
Called today.. Got a guy named Ron in Charlotte.. I just wonder if the cow is sacred in North Carolina.
Sure, it took 3 transfers, but never once did I reach an India call center. But, if I had, I'd have been happier. I've never been treated rudely by anyone with the name Punjaba or like. I find those people to be very polite and eager to help.. which is often FAR more than I can say about some of the self serving people answering the phones in this country. (many of who would rather be shopping, partying, drinking, or plain sitting on their butts instead of giving a quality effort to their job) |
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papi4baby
join:2008-01-19
Callaway, MD | reply to flyingjoey
I agree with you, i recently switch to Sprint, and i have to call them a few times, and i have had nothing but good things to say about them, now the local company store employees, well that's something else, and i think it plaques all providers |
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KevNYC
Premium
join:2002-03-31
Seattle, WA
| reply to flyingjoey
Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself. |
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flyingjoey
join:2005-11-07
Jersey City, NJ
 ·Sprint Mobile Broa..
| reply to jc100
Have you called Sprint Customer service lately?
Are you even a sprint customer?
Well I've called customer service in the past 2 weeks, and to be honest, the person on the other side of the phone spoke English, was somewhere in the Midwest, was extremely helpful and took care of my inquiry.
Anyway... STOP TALKING OUT OF YOU A$$ if you don't know the facts! |
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