gsuburban
join:2000-02-29
Glendora, CA
 ·Verizon Online DSL
| Re: Verizon Optimize My Connection
I've been with Verizon (GTE) ever since they offered DSL service in 2000. From day one, download speeds were always on target 768kbps then 1500kbps and now 3000kbps. Also from day one the upload speeds using any email client such as Outlook, Outlook Express or Thunderbird etc the upload speeds were always 45 to 50% of the target up speeds. Beginning from 128, then to 384 and now 768kbps these up speed portions of the speed packages suffered but only when using an email client. File transfers with windows messenger, cute or ftp and web based email via internet explorer hummed right along at the max speed target.
After 8 years of continuous questions with Verizon Online tech support/level2/level3/letters of complaints etc and finally having a discussion with the guru's in the email server section with Verizon, I was told there is no fix for this problem. I have heard that for the last 4 years every time yet I personally knew they had it wrong all the time. I used several windows machine new out of the box, old ones etc etc and the same performance when it came to an upload via email clients. Interestingly, Outlook Express is the default email setup Verizon prefers to set up its users with when using that CD installation method.
When I just happened to stumble on the "Optimize My Connection" in December 2007 while looking for details in Verizon's web pages, I pretty much fainted when I clicked on the button and view the next page "your connection has been optimized". Right after that, I opened an email message, attached a 2mb jpeg and sent it to myself. The upload speeds doubled and the software I use to monitor connection speeds up/down showed the up speed to be in the area of 800kbps. That quick and that easy.
The worst of this story is obvious, Verizon knew about this yet none of the highly paid customer service tools had any clue about it.
Your comments state Verizon told you about this tool on their website, is that true? In all my time with them, not one of them had known about this ! |
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Commander
Duty is ours. Consequences are God's.
Premium
join:2007-07-29
Keeling, VA
clubs:
·Verizon Online DSL
 ·HughesNet Satellit..
| Your comments state Verizon told you about this tool on their website, is that true? In all my time with them, not one of them had known about this ! I found this on my own while looking through their online support pages. I was thrilled with the performance enhancement. |
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gsuburban
join:2000-02-29
Glendora, CA
·Verizon Online DSL
| You may want to correct your post that you were the lucky VOL customer who had to find this tcp/ip tool to get the correct settings sync'd up with their servers.
Funny how the default install process with VOL is outlook express via the CD that comes with the self-installation kit. I don't recall being told the upload speeds on port 25 would be half of the HTTP speeds (port 80). |
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