Re: Sprint in http://www.dslreports.com/forum/r20035702 en Sun, 06 Dec 2009 13:40:32 EDT Sun, 06 Dec 2009 13:40:32 EDT Re: Sprint http://www.dslreports.com/forum/remark,20041154 tc1uscg :
said by KevNYC See Profile :

Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself.
:D Wait till your switch to UBS and you don't know your PIN.. ;) ]]> http://www.dslreports.com/forum/remark,20041154 Fri, 22 Feb 2008 00:57:58 EDT Re: Sprint http://www.dslreports.com/forum/remark,20036026 jc100 : A) I've been a customer for around 10 years. So Quit being a snide Pita (PAIN IN THE ASS).

B) I have called their support MORE than I'd like to since they couldnt get our billing right for OVER a year. Hell I spoke to prob 100 + techs and supervisors who promised theyd resolve problem and only made things worse. My bill would come back inflated or with roaming charges (we have roaming included). I forget the number of times we saw a 20 or 30 dollar EXTRA roaming fee when we hardly roam and we pay for it already. Not to mention, my vision plan kept being billed at DOUBLE the rate. So yes I've talked to support. Each and every time we were assured we'd see a proper bill which we even DICTATED to them, and each month we'd get something else screwed up. Last, I forget HOW MANY times services DISAPPEARED from my phone that I pay for. The vision would magically be gone and Itd take weeks to be solved. Ah yes, sprint support DOES suck and so does your attitude.

C) Next time Please stop being a jerk because now you come out looking like a FOOL pretending like you knew my situation. Now don't you feel stupid? I bet. As per t he customer support in the U.S. I am glad they speak english. Too bad their call centers are ALL subcontracted so no one has ONE BIT OF A CLUE what's going on. Had friends that worked for them and we got one of those call centers here.]]> http://www.dslreports.com/forum/remark,20036026 Thu, 21 Feb 2008 10:05:18 EDT Re: Sprint http://www.dslreports.com/forum/remark,20035702 StarFish267 : You could have updated that information online @ Sprint.com I take care of all my billing online.]]> http://www.dslreports.com/forum/remark,20035702 Thu, 21 Feb 2008 09:03:08 EDT Re: Sprint http://www.dslreports.com/forum/remark,20034757 fiberguy : Called today.. Got a guy named Ron in Charlotte.. I just wonder if the cow is sacred in North Carolina.

Sure, it took 3 transfers, but never once did I reach an India call center. But, if I had, I'd have been happier. I've never been treated rudely by anyone with the name Punjaba or like. I find those people to be very polite and eager to help.. which is often FAR more than I can say about some of the self serving people answering the phones in this country. (many of who would rather be shopping, partying, drinking, or plain sitting on their butts instead of giving a quality effort to their job)]]> http://www.dslreports.com/forum/remark,20034757 Thu, 21 Feb 2008 00:43:19 EDT Re: Sprint http://www.dslreports.com/forum/remark,20034547 papi4baby : I agree with you, i recently switch to Sprint, and i have to call them a few times, and i have had nothing but good things to say about them, now the local company store employees, well that's something else, and i think it plaques all providers]]> http://www.dslreports.com/forum/remark,20034547 Wed, 20 Feb 2008 23:56:32 EDT Re: Sprint http://www.dslreports.com/forum/remark,20034398 KevNYC : Oh jeez, get off your high horse buddy. Even people on Sprint bash their customer service. It takes at least 3 calls and 4-5 transfers around different departments to get ANYTHING done. I tried changing my credit card number that's used for automatic billing, that was a headache in itself.]]> http://www.dslreports.com/forum/remark,20034398 Wed, 20 Feb 2008 23:29:45 EDT Re: Sprint http://www.dslreports.com/forum/remark,20033659 flyingjoey : Have you called Sprint Customer service lately?

Are you even a sprint customer?

Well I've called customer service in the past 2 weeks, and to be honest, the person on the other side of the phone spoke English, was somewhere in the Midwest, was extremely helpful and took care of my inquiry.

Anyway... STOP TALKING OUT OF YOU A$$ if you don't know the facts!]]> http://www.dslreports.com/forum/remark,20033659 Wed, 20 Feb 2008 21:37:45 EDT Re: Sprint http://www.dslreports.com/forum/remark,20032755 en102 : Actually - that's Sprint, IMO.

I'll roam, but don't expect good native coverage unless you're in a local area.
--
Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20032755 Wed, 20 Feb 2008 19:00:41 EDT Re: Sprint http://www.dslreports.com/forum/remark,20032390 tc1uscg :
said by en102 See Profile :

said by jc100 See Profile :

1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale
Corrections:
1) Urban/Interstate coverage

3) Great U.S. Roaming Capabilities
Yep,, those AT&T and VZW phones sure don't work well out away from major highways. I agree. :uhh:]]> http://www.dslreports.com/forum/remark,20032390 Wed, 20 Feb 2008 18:00:05 EDT Re: Sprint http://www.dslreports.com/forum/remark,20031961 xenophon :
said by mindfrost82 See Profile :

I agree that the Nextel merger should have been handled differently, but to be honest, without that merger, they wouldn't have been able to expand their coverage as much as they did in the past couple of years. That was the main benefit of the merger.
Good point. Sprint added CDMA to 4000 Nextel sites and plans for a total of 8000 new CDMA on Nextel sites.

Sprint/Nextel combined cover 270m pops natively, but CDMA only isn't there yet. Verizon covers about 255-260m pops natively. I think ATT is around 270m pops native, but they're turning off analog, so not sure on the latest. Roaming for all is over 290m pops if I recall.

But was it worth the merger? Sprint probably should have merged with Alltel.]]> http://www.dslreports.com/forum/remark,20031961 Wed, 20 Feb 2008 16:49:33 EDT Re: Sprint http://www.dslreports.com/forum/remark,20031948 patcat88 : You will get a minute bucket for roaming then, or just get a termination letter one day that your more than 50% of your minutes were on roaming.]]> http://www.dslreports.com/forum/remark,20031948 Wed, 20 Feb 2008 16:47:36 EDT Re: Sprint http://www.dslreports.com/forum/remark,20031835 mindfrost82 : I agree that the Nextel merger should have been handled differently, but to be honest, without that merger, they wouldn't have been able to expand their coverage as much as they did in the past couple of years. That was the main benefit of the merger.]]> http://www.dslreports.com/forum/remark,20031835 Wed, 20 Feb 2008 16:27:40 EDT Re: Sprint http://www.dslreports.com/forum/remark,20031832 en102 :
said by jc100 See Profile :

1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale
Corrections:
1) Urban/Interstate coverage

3) Great U.S. Roaming Capabilities
--
Canada = Hollywood North]]> http://www.dslreports.com/forum/remark,20031832 Wed, 20 Feb 2008 16:27:15 EDT Re: Sprint http://www.dslreports.com/forum/remark,20031724 xenophon : Sprint's CEO said a few weeks ago that they are preparing to deploy some 'nukes' to change the industry. Wow if this happens....

»news.yahoo.com/s/nm/20080220/bs_···icing_dc

quote:
NEW YORK (Reuters) - No. 3 U.S. mobile service provider Sprint Nextel Corp (S.N) is expected to offer flat-rate calling plans at up to a 40 percent discount to its rivals, hurtling the industry into a price war, analysts said on Wednesday.

Sprint has yet to respond, but analysts say it could be considering an unlimited calling plan for as low as $60 a month in a bid to stem customer defections.


If something like this happens, I imagine roaming will become complicated again.]]> http://www.dslreports.com/forum/remark,20031724 Wed, 20 Feb 2008 16:10:06 EDT Sprint http://www.dslreports.com/forum/remark,20031696 jc100 : Lets do the Positives for Sprint:

1) Expansive Coverage
2) Reliable Network
3) Great Roaming Capabilities
4) 3g with UNLIMITED internet and no hidden caps
5) Reasonable pricing scale

Cons

1) One thing that holds sprint back is its HORRID customer service. To their credit, moan and they will give you credits back on your bill. IE, if they mess up they'll toss out 10 and 20 dollars your way like candy. So for their poor and inefficient support, they do compensate you at least. I've had them for around 10 years and their billing sucks. If you dont mind moaning, then they;ll give you credits for the headache of having to call in. Yes, it's a headache too.

2) Merger with Nextel was a bad move.

Either way, Sprint has a lot going for it. If it could hammer out those 2 Cons, I'd rate it the BEST in the U.S. However, that customer service point drags it down a lot. Still, if they offered unlimited, I;m sure people would go to them, but I'd recommend training their support better.]]> http://www.dslreports.com/forum/remark,20031696 Wed, 20 Feb 2008 16:06:03 EDT