mazilo
From Mazilo
Premium
join:2002-05-30
Lilburn, GA
| reply to JoelC707
Re: Suggestions for predictive dialing software
said by JoelC707  :The contact list will be relatively small compared to most telemarketing installs but your number could be on the list since our client is Georgia based. That will be cool.
As to Asterisk, I've had a LOT (and I mean a lot) of people try and talk me out of using it. Perhaps, it is time to listen to them, especially if they are experts and can easily be at your disposals in the process of trying to learn asterisk. You will also learn whom your employees really are competent in this matter.
Now granted I've never used the CLI version of it but the GUI version (Trixbox) doesn't seem that complicated and seems like something I could handle. TrixBOX is great and I used it before; however, like an MS Windows, this GUI thing is really not a good idea to learn something for good. It conceals everything from anyone who is trying to learn.
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Mazilo
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574 |
JoelC707
join:2002-07-09
Tucson, AZ
clubs:
| My thoughts on using Asterisk have been bouncing back and forth. On one hand I'd rather use something that I can get support on if I need it. While there is plenty community based support out there and I can now buy support from Fonality if I need it, it's not what I would call enterprise grade support. Cisco while being more expensive has the enterprise backing, granted I don't know Cisco that well either but I am leaning and I know my way around IOS already so I've essentially got a leg up on that one. Asterisk is cheaper though (basically free except for the hardware, which I already had) so it won out with my boss.
The people trying to talk me out of Asterisk were other IT people, not employees. The employees here with the exception of the two owners (one is a computer guru and my boss, the other spent 20 years as a Bellsouth manager) know nothing about phone systems. I understand what you're saying about not really learning via the GUI but it's what I've got to work with and I don't see it changing anytime soon unfortunately. |
