JoelC707Premium
join:2002-07-09
Stone Mountain, GA
kudos:2 | reply to mazilo
Re: Suggestions for predictive dialing software My thoughts on using Asterisk have been bouncing back and forth. On one hand I'd rather use something that I can get support on if I need it. While there is plenty community based support out there and I can now buy support from Fonality if I need it, it's not what I would call enterprise grade support. Cisco while being more expensive has the enterprise backing, granted I don't know Cisco that well either but I am leaning and I know my way around IOS already so I've essentially got a leg up on that one. Asterisk is cheaper though (basically free except for the hardware, which I already had) so it won out with my boss.
The people trying to talk me out of Asterisk were other IT people, not employees. The employees here with the exception of the two owners (one is a computer guru and my boss, the other spent 20 years as a Bellsouth manager) know nothing about phone systems. I understand what you're saying about not really learning via the GUI but it's what I've got to work with and I don't see it changing anytime soon unfortunately. |
