| reply to soon with tsi
There is never a "right" way with Bell... Many people have experienced unpredictable things when moving away from Bell to TSI and other 3rd party providers.
Sounds to me like the agent wanted to throw you off-guard so you would re-consider your departure.
As I mentioned before, I did everything accordingly, and Bell still screwed up.
You are better off to just sever the relationship with Bell and get over to TSI. If there happens to be an outage, oh well. The short term pain is worth it over the long run.
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