 nanookPremium,MVM
join:2007-12-02
 ·Bell Sympatico
·TekSavvy DSL
| reply to soon with tsi
Re: Switching from bell to teksavvy. said by soon with tsi :
he rather said because I wasn't on any contract, the cancellation would be immediate, would have to be 'right now', which meant I'd be disconnected too. I did ask if I could only cancel for later, but no, it would have to be right now. That is BS Total BS. Do not accept it. Contact Kevin Crull's (President of Bell Residential Services) office at kevin.crull@bell.ca or call the executive offices at 1-866-317-3382. Let them handle your cancellation.
(When I first tried to cancel service via 310-SURF the agent insisted it was 10 days notice. That too was BS Total BS.)
I did ask if there would be some termination fee, and he said no. That is what they told me too. Yet they charged me the $100 ETF anyway. That is yet another reason why you should get familiar with one of Crull's assistants and with what they can do for you ASAP 
why would the guy lie to me? Because they are incompetent. Unlike others here I do not think there is anything underhanded going on. They are just plain incompetent.
I can sign up with TS right after canceling BS, giving the freshly baked cancellation number, but would this give enough time to prevent pulling the 'card'? No. But as I said, there is no need to. Give TSI the 5 to 7 business days notice.
i already have purchased a st516 a few weeks ago) You can set it up with your TSI login and start using it as soon as TSI confirms your new account is active.
|
nuljet
join:2008-02-22
Montreal, QC
1 edit | I was the one posting under the nick "soon with tsi" above...
I took nanook's advice and emailed kevin crull this weekend with the details of my call.
Yesterday someone from his office (éric b.) left a message on my answering machine. I could never talk to him directly (i come late home), but eventually he left another message saying that indeed the 30 days notice was required even if I'm not on contract.
I also inferred (maybe wrongly) from his message that I should call and try again with the regular procedure and cancellation phone number, which I did today.
This time, the rep I got confirmed the 30 days notice. I told her about the rep who said the contrary last Friday, but she couldn't say much about the guy's behavior. I didn't tell her about my call with the higher offices; maybe she's just more competent; or maybe they all got a memo...
So I did give the 30 days notice. Upon asking she gave me the cancellation number, and also here name and employee # when I wanted them for an eventual follow up (whatever that would be good for).
She was courteous, definitely not annoying and she didn't try to put obstacles in the process. I hope this will be representative of how this will end in a month...
She did ask me why I wanted to leave. When I mentioned the P2P throttling she gave a quite unconvinced (scripted?) reply that "all others" were doing the same; she didn't seem an argumentative person, and I just said a quick "uh..." before proceeding to other questions. The question never came up again (I guess I'll receive a special call from one of their tele-marketing reps).
I finally called back éric b from kcrull's office and left a message thanking him for his help (and left him my cancellation number just in case...)
Also thanks to nanook and others on this board for the help! |
