Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
 ·Cox HSI
 ·Verizon FIOS
 ·Cox VOIP
·ViaTalk
·RoadRunner Cable
 ·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
| Certainly true in my case
Dealing with their retention agents was the worst. They are horribly rude and abusive, basically calling anyone who dare quit their suck-ass service an idiot.
I had to finally resort to raising my voice and saying I want to cancel about 20 times in a row before the Vonage a-hole would finally do it. |
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gaforces
United We Stand, Divided We Fall
join:2002-04-07
Santa Cruz, CA
·Cruzio Internet
| Thats almost exactly what happened when I canceled AOL.
It was like being in high school all over again. I think thats how they get their retention agents, find the kids with the most complaints against them, and hire them!
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Vista ~ Less functional every day! |
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supergirl
join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com
1 edit | reply to Dogfather
Simple to get rid of them. File a small claims court case if your CC company, send proof of cancellation, doesn't go to bat for ya. Of course, threatening Vonage with an FTC complaint, your state's AG complaint, a USPS mail fraud complaint, and a lawsuit usually does the trick. The Post Office investigates every complaint. Also, add punitive damages in the small claims case equal to 5 times the charges. Pain & Suffering doesn't count in contract cases but punitive damages do. Also, ask for interest on the money including the interest the CC company charged you. Interest on the claim is there in most states at 9%.
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Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Oh yeah, that is SIMPLE. |
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rradina
join:2000-08-08
Chesterfield, MO
·Charter Pipeline
| reply to supergirl
Are you saying one should file a small claims court case against the credit card company if they don't respond once we show proof of cancellation? Where's the proof if Vonage does not acknowledge the cancellation?
Here's what I think is simple: Before you cancel, read the terms of service and follow their rules for cancelling service. Print them out. Remain calm and if necessary, quote their terms from the printout and the fact that you are willing to follow their rules -- including a cancellation fee if they want to be axxholes and charge you. |
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA
·Cox HSI
·Verizon FIOS
·Cox VOIP
·ViaTalk
·RoadRunner Cable
·MegaPath
·Verizon west (ex G..
·Time Warner VOIP
1 edit | I was calm for 5 minutes (despite being on hold for over 40) before having to scream at them and I followed their cancellation instructions to the letter.
Being calm with Vonage serves ZERO purpose as it gets you absolutely no where with them.
Vonage retention is simply overaggressive and abusive, bordering on criminal which is why these types of companies end up paying millions in fines for their deceptions and failure to abide by their own contract terms. |
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rradina
join:2000-08-08
Chesterfield, MO
·Charter Pipeline
| OK -- I read the TOS and revise my simple approach.
JUST PORT YOUR NUMBER TO ANOTHER PROVIDER!
6.6 Number Transfer or "Port" on Service Disconnection.
(a) Single line Accounts.You may be able to take, or "port," your current number to another service provider. If you ask your new service provider to port a number from us, and we receive your request from the new service provider, we will automatically terminate our service for that number upon successful completion of the port. Once your service is terminated and the port is completed, you will remain responsible for all charges and fees through the end of that billing cycle, including any cancellation fees. If a port is unsuccessful for any reason, your service and your agreement with us will not terminate, you will remain a Vonage customer, and you will continue to be responsible for all charges and fees associated with your Vonage service.
If you've been a long-standing customer, there's also NO DISCONNECT FEE. The $39.99 disconnect fee only applies to customers who have not used Vonage for at least two years.
Disconnection Fee (Does Not Apply to Business Plus Customers).
You will be charged a disconnection fee of $39.99 per voice line if your service is disconnected, subject to state and local laws. However, if your subscription date is on or after February 1, 2007 and is disconnected after 2 years following your subscription date, the disconnection fee is waived. If your subscription date is on or before January 31, 2007, the disconnection fee is waived if your service is disconnected 1 year following your subscription date.
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Dogfather
Premium
join:2007-12-26
Laguna Hills, CA | Shouldn't be that difficult.
I should have been able to call and easily just cancel with a rep instead of 40+ minutes on hold plus being berated by horribly rude Vonage reps.
Vonage sucks ass. |
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