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 JeffreyWilpon please sell the MetsPremium
join:2002-12-24
Long Island
kudos:3
 ·Vonage
 ·Optimum Online
| Service Is Great (YMMV), Cancel Dept Stinks, 1 YR? A few points here:
I've had Vonage for almost 4 years. One of the best decisions I ever made was to subscribe to their service. Total of 3 lines here now, 2 voice, 1 data. Price and quality have been, and continue to be excellent.
It does appear that their cancellation/retention department is too damn aggressive. Something should be done about that...
That being said, I have little or no sympathy for someone that doesn't notice a year's worth of direct billing charges.
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And so castles made of sand, slip into the sea, eventually.
I'm the Dude. So that's what you call me. You know, that or, uh, His Dudeness, or uh, Duder, or El Duderino if you're not into the whole brevity thing. | |
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | I have their service too, along side of Comcast Digital Phone, now CDV, ... to be honest, I use my Vonage line and don't use my comcast lines. The quality of Vonage is actually better for me.
Their customer service, in my opinion, is pretty hit and miss. I've subscribed to Vonage since 2004 and have had no outtages that I'm aware of.
The funny thing is that if Vonage would stop now, with their aggression practices, they'd keep more customers. I know several people alone that have canceled their service because they felt customer service was too aggressive with them.. they loved the service, but it was their agents that pissed them off. | |
 hopeflickerCapitalism breeds greedPremium
join:2003-04-03
Long Beach, CA
kudos:1 | They easy way to cancel any service Just tell them you are moving to Siberia or Africa and that you are selling the house.
problem solved. 
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Man created God in his image : intolerant, sexist, homophobic and violent. | |
 La LunaSurvived AshrafulPremium
join:2001-07-12
Warwick, NY
kudos:3
·Vonage
·Optimum Online
| reply to Jeffrey
Re: Service Is Great (YMMV), Cancel Dept Stinks, 1 YR? said by Jeffrey:A few points here: I've had Vonage for almost 4 years. One of the best decisions I ever made was to subscribe to their service. Total of 3 lines here now, 2 voice, 1 data. Price and quality have been, and continue to be excellent. It does appear that their cancellation/retention department is too damn aggressive. Something should be done about that... That being said, I have little or no sympathy for someone that doesn't notice a year's worth of direct billing charges. Agreed. I can't imagine NOT having Vonage or having to switch to another substandard VoIP service. And looking at the number of VoIP providers some people here have tried, it looks like they can't be satisfied or there's serious problems on their end.
If you want to pay $10 for phone service, you're going to get exactly what you pay for. No thanks. Vonage rates are fine for everything we get, which includes dependability and excellent call quality.
I take with a grain of salt these far and few between anecdotal "cancel problems" that somehow make their way to various websites. Who knows if they're even true.
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10,606 DEADLY TERROR ATTACKS SINCE 9/11~~TEAM DISCOVERY
Can't feel you anymore, don't need you anymore, don't believe you anymore, I don't need you anymore
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | reply to hopeflicker
Re: They easy way to cancel any service Won't work, they will sell you satellite internet from Iridium. | |
fiberguyMy views are my own.Premium
join:2005-05-20
kudos:3 | Actually, instead of calling you, they'd just come knock on your door. (That is, if you actually did move.  ) | |
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