 La LunaSurvived AshrafulPremium
join:2001-07-12
Warwick, NY
kudos:3
 ·Vonage
 ·Optimum Online
| reply to Jeffrey
Re: Service Is Great (YMMV), Cancel Dept Stinks, 1 YR? said by Jeffrey:A few points here: I've had Vonage for almost 4 years. One of the best decisions I ever made was to subscribe to their service. Total of 3 lines here now, 2 voice, 1 data. Price and quality have been, and continue to be excellent. It does appear that their cancellation/retention department is too damn aggressive. Something should be done about that... That being said, I have little or no sympathy for someone that doesn't notice a year's worth of direct billing charges. Agreed. I can't imagine NOT having Vonage or having to switch to another substandard VoIP service. And looking at the number of VoIP providers some people here have tried, it looks like they can't be satisfied or there's serious problems on their end.
If you want to pay $10 for phone service, you're going to get exactly what you pay for. No thanks. Vonage rates are fine for everything we get, which includes dependability and excellent call quality.
I take with a grain of salt these far and few between anecdotal "cancel problems" that somehow make their way to various websites. Who knows if they're even true.
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