3 edits | Problems with phone ports.... Chances are she ported her number to a poor carrier like ATT or Comcast.
I no longer work as a CSR for a cable company, but it would occasionally happen when customers port their number over to us. I would ALWAYS tell customers to call that previous carrier back a few days after we port the number over just to verify their account was canceled. Why? Because it would happen. We would have customers sign up with their service, have nothing but problems, then port it back to us, only to find out 2-3 months later they were still getting billed. It would happen often with ATT & Comcast, either we didnt send the notice to disconnect or they flat out got it, but didnt cancel the account. Because I was an entry level CSR and didnt have access to the switch, It would be days before we could find out any info on what happened.
In the end I figured it must have been a problem with the previous carrier because I would NEVER get customers complaining about their previous carrier were Sprint, Qwest or Verizon. It was always Comcast & ATT.
This lady who signed up for Vonage, DIDNT CANCEL with Vonage, she mearly ported her number over to ATT and no doubt was still being billed because ATT really sucks when it comes to phone ports. She basically hung up on them, why do I know this? Because if Vonage HAD canceled her phone service, good luck at porting that to ATT! The number HAS to be active in order for the port to go through. If Vonage had cancled it, then the article would have been about Vonage stealing a phone number she had for years.
"Dont worry, we'll call up your old phone company and cancel your account", the customer believes this and when she finally notices shes still being billed by ATT she'll call up ATT in which they'll point the finger at Vonage. She'll call up Vonage and they'll point the finger at ATT.
Hard to say, almost all these "OMG YOU HEARTLESSS BASTARDS!" storied on DSLReports always leave out important info which could probably explain the whole ordeal.
I am, in no way, defending Vonage or any other company. |
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| Where does it say anything about porting her number to ATT? |
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| its mentioned in the recent case link. |
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| no its not. |
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 james
join:2001-02-26
CWCville USA | Tis but a flesh wound! |
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