Abilor
@rr.com
| reply to sup191
Re: [TWC] Throttling in Milwaukee?
I'm pretty vexed in Albany, NY with "turbo" premium. My usenet speeds used to hum at 14 Mbps, and over the past week, I get slowdowns. It always starts at 13.9 or so, and then dips slowly to 10, then 8, and occasionally zero. There are "burps", where I lose internet but maintain LAN; reading here I'm guessing now that the modem is resetting.
I changed my modem, router, and wireless adapter since I was blaming the equipment, but the problem persists. I'm encrypting my usenet traffic, which helped thwart shaping previously, but now... New sheriff in town?
My speakeasy speed test is 1 Mbps, while I'm on usenet, jumps to 4, right after I close newsbin, and then I gain another 1Mbps a minute until I'm back up to 14. Whenever I boot cold in the morning, I'm always at 14...
FIOS where are you? |
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funchords
Hello
Premium,MVM
join:2001-03-11
Washington, DC | What you're describing isn't your ISP (directly). It's probably your modem.
Post some signal levels and logs -- particularly as its dipping "slowly to 10" |
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OLD MAN of FAITH
@rr.com
| reply to sup191
For the past month, I have watched my uploading speed dwindle to a point where if I try using AOL mail, I lose connectivity to AOL and it automatically reboots to the Welcome Screen. I have Earthlink mail also and every one of my uploads get dropped. I can send text mail, but attachments NEVER MAKE THEIR DESTINATION. I tried using basic webmail for Earthlink, Yahoo, AOL, and GMAIL, all with identical results.
I had Time Warner to the house with two "techs" who replaced everything from the pole to the single splitter and still the same. Pinging various cities using SpeakEasy to measure up and down speeds gave perfect results. Yet when submitting larger files of around 6MB for upload, ALL MAIL delivery systems FAIL!
I do, or have done a lot of file transfers for extended periods of time and over time the upload speeds have dropped to .81Kb from around 50 to 89Kb. My download speeds are continuously variable, from 65Kb to 775kb.
I spoke to Time Warner at their Mid West Tech Support "Hub" and the rep told me there was a "massive email failure" throughout the city. He spoke of a "couple of complaints" from customers regarding the same thing. As we spoke the term increased to a few. When I pushed him, he said "massive". He said to wait as a "Major Team of Technicians" were trying to solve the problem and to try again in 24 hours. He spoke of identical complaints going back over a month.
Earthlink was no help at all. LIVE chat produced script readers with canned answers. This and Earthlink leases Time Warner's cable yet they too were "acting ignorant" or actually didn't have any idea as to what was/is going on.
Thoughts of trying to ask the media to investigate this phenomenon seems a likely next choice. Maybe camera and television exposure will bring some truth to light,and substance to many beliefs that some form of throttling IS GOING ON.
As I press begin to press the "Post Now" button, I wonder if this post will even make it to the forum. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| "Thoughts of trying to ask the media to investigate this phenomenon seems a likely next choice. Maybe camera and television exposure will bring some truth to light,and substance to many beliefs that some form of throttling IS GOING ON."
Oh for gods sake....No one is throttling email attachments.
Its clearly another issue.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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RR Victim 54693
@rr.com
| It is indeed another issue, and it appears that they finally know enough to get it fixed.
Apparently the problem is linked to the pool of IP addresses you're on. I had an IP of 75.86.xx.xx, and couldn't upload to save my life. I just talked to one of the guys at tech support and the end result of that was that I set up a different MAC address in my router instead of using the MAC of the router itself.
With the new MAC, I got a new IP.
With the new IP, I got normal upload speeds.
Once we got that, he also admitted that there were two other IP ranges that also had the problem:
72.131.xx.xx
72.228.xx.xx
75.86.xx.xx -what mine was
If you have any of the above IP ranges, use MAC cloning in your router to force an IP change and you can probably fix your problem.
If you're not using a router, the only way you can force IP change is swapping your modem.
The problem still exists, but at least there's a workaround now... |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
| said by RR Victim 54693 :
If you're not using a router, the only way you can force IP change is swapping your modem.
The problem still exists, but at least there's a workaround now... Changing from Ethernet to USB would do it as well, as would changing the MAC of your Ethernet card. |
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Andypro
join:2007-05-11
Milwaukee, WI | reply to RR Victim 54693
That is pretty messed up. I wonder how on earth they are having this specific issue on only certain ranges of IPs. Doesn't give me a lot of faith in whoever manages this stuff locally, haha.
I hope this fixes it for the others, too. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
1 edit | said by Andypro  :That is pretty messed up. I wonder how on earth they are having this specific issue on only certain ranges of IPs. Doesn't give me a lot of faith in whoever manages this stuff locally, haha. Clearly you don't do this for a living!
Its a little different than configuring your Linksys.
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Andypro
join:2007-05-11
Milwaukee, WI | mm hmm. |
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Dingleberry
join:2001-04-29
532xx
 ·RoadRunner Cable
| reply to hobgoblin
Hmmm.... harder than configuring your Linksys? No doubt... but that's why they get paid... If TWC can't maintain the service, they shouldn't sell the service...
Ignorance is not an excuse. The embedded OS's in networking gear have substantial logging facilities, and TWC owns all the gear on the network; if the friggin cable company can't recognize a lot of people are having the same problem, then there's a problem with the NOC at the cable company. Particular subnets having issues? One might think that would point to particular hardware having issues...
Nothing personal, but your's is a piss-poor excuse. Any network admin with half a brain (or any integrity) should be able to recognize and solve problems of exactly this type... If not, they should either receive better training or fired.
Oh, but wait, the cable companies typically have monopolies wherever they are, so they have absolutely no motivation to fix problems... never mind... |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| "Oh, but wait, the cable companies typically have monopolies wherever they are, so they have absolutely no motivation to fix problems... never mind..."
So No DSL, No Fios, No Dish, No Dial UP, No WISP......What a great monopoly! There is no monopoly...But of course you like to talk that up.
Are we sure that this issue was ON the TW Network?
Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson
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Dingleberry
join:2001-04-29
532xx
·RoadRunner Cable
| Sorry I wasn't more precise... the cable companies have monopolies for cable service.
But, there is DSL in MKE, running over copper provided by ATT/SBC/Ameritech... yeah, that's a nother LOVELY monopoly, fighting to keep everybody else off their copper.
There's no FIOS/fibre (hmmm waiting on ATT/SBC/Ameritech... so that'll never happen).
Dish? Why even bring up that high-latency crap.
WISP? Again, why bring up that high-latency crap.
Dial... ain't even gonna finish that.
TWC doesn't have to suck; it just seems like they choose to... maximizing profits by minimizing overhead, 'cause they're a monopoly that can get away with it...
Regarding "Are we sure that this issue was ON the TW Network?"
Hmmm, if they're telling people the problem occurs on entire netblocks, netblocks owned by Road Runner, then it seems safe to assume the problem is a Road Runner problem.
Also, why is this company so bloody hesitant to EVER admit a problem is theirs? You're even being defensive now after people have told TWC techs admitted it was a TWC problem?
We're pissed about crap service and crap tech support help, and you're still hoping to blame it on someone else rather than consider it's a TWC problem? |
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Dampier
Phillip M Dampier
join:2003-03-23
Rochester, NY
| reply to sup191
I went through a bad period with what I could only assume to be throttling with Giganews and TW here in western NY back when the first admissions about traffic shaping were coming out of TW. Essentially downloads would begin quickly and then just as quickly slow down to a crawl.
I got around this by basically creating as many connections with Giganews as my account level would allow, and this got things at least close to normal speeds. I noticed as the brouhaha got loud, the throttling seemed to be either eased back or stopped, at least in my area. Now I can max out my connection during what is peak time for me - late afternoons. I am rarely on much during the early evening hours.
My occasional unresponsive connection seemed to correspond with doing a lot of high traffic (multiple downloads, torrents, etc.) But for me, I suspected my Linksys router to be the culprit because I could not reach it using the remote access menu. If I unplugged the router and plugged it back in again, I could restore service once renewing an IP address.
Seasonal signal problems can also present themselves, especially during spring when moisture seems to get into all sorts of equipment. I've had to have a drop replaced (and some rewiring done upstairs) because of signal levels which deteriorated during wet weather. Often, a connection on the pole itself can be the problem when freeze-thaw cycles coupled with moisture ingress can do in connectors. Signal ingress from other transmitters in high signal areas can really create issues. Often these will also be apparent on your cable television signal (for me worst noticeable with on demand programming taking forever to load or timing out with errors plus program guide updates not occurring regularly) as well.
If you are on good terms with a nearby neighbor, using them to help test theories about localized traffic shaping might be useful. I suspect most CSRs wouldn't be able to tell you the status of your account even if you did ask. |
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Darth Meatloaf
@rr.com
| Going back to the random modem reboot thing that was talked about on the last page...
I have a Linksys WRT54G connected to an AMBIT U10C018 modem. Until recently, I have had issues with random reboots - about once a day unless I wasplaying games. If playing games, about once an hour.
The problem stopped due to a recent change in my network setup, but I can't find an explanation for WHY...
The only change I made was to add a Linksys EG008W Gigabit Switch. Basically, the switch is now the only thing connected to the router. All of my computers and other devices are now connected to the switch.
Somehow after that I am getting no more reboots.
Can anyone offer any explanation as to why? |
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MacLeech
The one and only
Premium
join:2001-07-14
SoCal
| said by Darth Meatloaf :
The only change I made was to add a Linksys EG008W Gigabit Switch. Basically, the switch is now the only thing connected to the router. All of my computers and other devices are now connected to the switch.
Somehow after that I am getting no more reboots.
Can anyone offer any explanation as to why?
How were things setup BEFORE the Gigabit Switch was installed? |
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Darth Meatloaf
@rr.com
| Before the switch, the following items were connected directly to the router:
PC
PC
MAC
XBox360
Now the switch is the only thing connected to the router. All of the above items were disconnected from the router and are now connected to the switch. |
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