sportsdadmi
join:2001-03-14
Harrison Township, MI
| Can receive but not send in outlook express I helping to help a family member who has lost the ability to send email but can still receive in OE. The error is error 10060 connection to the server has failed.
Here is what I tried so far:
Deleted the original wowway account and added it again.
Result still can receive but no sent.
Tried safe mode
Turned off firewall
Went thru registry and deleted remnants of earlier Norton install
Downloaded Mozzilla Thunderbird same error there.
I am at a standstill any help would be greatly appreciated!
Thanks,
Brian | |
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imrf
Premium
join:2002-06-06
Utica, MI | Re: Can receive but not send in outlook express I don't know if this is correct or not, but I think WOW stops them from sending only when they are tagged as a spammer. The only way to fix this is to call WOW and see if that is the case. | |
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WOWer
@wideopenwest.com
| Re: Can receive but not send in outlook express said by imrf  :I don't know if this is correct or not, but I think WOW stops them from sending only when they are tagged as a spammer. The only way to fix this is to call WOW and see if that is the case. They'll also block you from sending if they detect any virus/phishing e-mails being sent through their e-mail servers from one of your computers. And anyone who has a speed tier above Value would immediately notice the slowdown in speed as well. | |
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| | sportsdadmi
join:2001-03-14
Harrison Township, MI
| Re: Can receive but not send in outlook express We changed the outgoing port from 25 to 587. Still no go.
Right now my Uncle is recieving mail in outlook express but has to go to the wow web page to send. In my opinion wow could be much more helpful with this issue. Thanks for any more ideas anyone has on how to fix this.
Brian | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | Thanks for the reply. I talked to wow techs today and they gave no indication that was the case. They told me as long as he can send and receive from the wowway site then its out of their hands. They told us to call microsoft! | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | Yes server settings are right. I am trying the norton removal tool per advice from MS newsgroups. | |
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jimmyd_cle
join:2002-06-04
Strongsville, OH
| you would normally see this when your isp starts blocking a mail port, but i would think wow would let port 25 traffic pass to their own mail servers.  I guess something could have gotten blocked by accident. Anyone know if an alternate port works beside 25 that can be used with the wow mail server so he could try that as an experiment? | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | Well don't know what way to go now. Still stuck where we were. Wow has not been helpful at all.
Brian in Harrison Twp,MI | |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·Comcast
·WOW Internet and C..
| Re: Can receive but not send in outlook express Do you know what speed tier they have? IF so do a speed test here, »speed.try.wideopenwest.com/ , and see if the speed is correct. IIRC, the people that have the e-mail blocking boot file also have slower speeds. If that is the case then another call to WOW is needed and hopefully someone that knows what they're doing can help you. | |
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| | JackSparrow
join:2003-12-25
Troy, MI | Re: Can receive but not send in outlook express yeah, i have this same problem, but only at school. sending mail works fine at home with wow. guess school blocks port 25  | |
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| JackSparrow
join:2003-12-25
Troy, MI | Re: Can receive but not send in outlook express dont mean to hijack this thread, but i tried that telnet, and it gives me the initial response. but no matter what i type in i get an access denied message.
know a way to fix that? | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI
| Thanks for the reply. I tried telnet from my home PC and could not connect to smtp.mail.wowway.com 25 (or 587) I could connect to pop3.mail.wowway.com 110.
In addition I tried the comcast mail servers and could only connect to the smtp server on port 587 which I have my email programs set to. This happened two weeks ago when I could not send email from here and comcast techs told me to change to port 587. Is this port 25 blocking issue getting to be a big issue?
Thanks,
Brian | |
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parkut
Crunch Addict
Premium
join:2001-12-15
Harrison Township, MI
clubs: 
 ·AT&T Midwest
·WOW Internet and C..
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telnet smtp.mail.wowway.com 25
Trying 64.233.207.14...
Connected to smtp.mail.wowway.com.
Escape character is '^]'.
220 pop-8.dnv.wideopenwest.com ESMTP Sendmail 8.12.8/8.12.8; Fri, 7 Mar 2008 01:19:26 -060 0
helo host.com
250 pop-8.dnv.wideopenwest.com Hello gw2.host.com [148.59.000.000], pleased to meet you
mail from: bob@host.com
550 5.0.0 Access denied
If you get connected, but get a 550 Access denied like above, that is normal. WOW will reject attempts to use their network for sending mail from non-wow internet connections.
If you are unable to connect on port 25, and you are on a wow connection (one thread elsewhere here had one user actually connected to his neighbors comcast wi-fi connection) the block could be in your firewall, or anti-virus, or as has been suggested above port 25 has been blocked by wow due to their suspecting a spam virus.
--
Hello, my name is Bill and I'm a crunchaholic...
Proud to be the current host of Crunchenstein #1, #3, #5, and Foldy #3 | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: Can receive but not send in outlook express said by parkut :If you are unable to connect on port 25, and you are on a wow connection (one thread elsewhere here had one user actually connected to his neighbors comcast wi-fi connection) the block could be in your firewall, or anti-virus, or as has been suggested above port 25 has been blocked by wow due to their suspecting a spam virus. Also check the Windows HOSTS file. Some popup blockers or other programs edit it to block sites. | |
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| JackSparrow
join:2003-12-25
Troy, MI
·WOW Internet and C..
| said by parkut :If you get connected, but get a 550 Access denied like above, that is normal. WOW will reject attempts to use their network for sending mail from non-wow internet connections. so thats why i cant email through WOW from school oh well | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | I tried telnet from his PC yesterday and did not connect at smtp.wowway.com on port 25 or 587. Doesn't this become a issue with wowway? They must be blocking the ports at his modem. He does not have a router.
Thanks,
Brian | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: Can receive but not send in outlook express Try this. Go here, »www1.wowway.com/wow/wow.aspx?Con···=Nothing, and click on the contact link for Michael Furst. And explain to him what's going on and how nobody on the phone is will or able to help you remove the block from his modem. He should get someone on it fairly quickly. | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | Thanks for the reply and finally some hope in getting this fixed. It was not handled well by tech support after two times on the phone with them
Brian | |
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imrf
Premium
join:2002-06-06
Utica, MI | Re: Can receive but not send in outlook express Keep us updated. | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | I sure will. I can tell you that I heard back from a wow exec already so I suspect this will fixed by Monday. | |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| Re: Can receive but not send in outlook express That's good. Yes, that's the one really great thing about them, their execs do read their e-mails and so what they can to get back to you ASAP. And I think your issue will be fixed fast.
It's a shame that 2 phone support reps couldn't figure this out for you, but now that you brought it to someone's attention, I'm sure those reps will know now. | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | Nevermind.. you answered the question in eggheadcafe | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | Wow sent out a tech today and the problem is fixed. I am not sure what he did as I was not there. Thanks for all the help in this matter.
Brian | |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI | Re: Can receive but not send in outlook express I'd be asking what they did for future ref. | |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | Good point! I have asked Bill the wowway exec to please let us know what wowway did from their end and what the tech did to the PC at the customers house to fix this. | |
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