sportsdadmi
join:2001-03-14
Harrison Township, MI | reply to sportsdadmi
Re: Can receive but not send in outlook express
Good point! I have asked Bill the wowway exec to please let us know what wowway did from their end and what the tech did to the PC at the customers house to fix this. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to sportsdadmi
I'd be asking what they did for future ref. |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | reply to sportsdadmi
Wow sent out a tech today and the problem is fixed. I am not sure what he did as I was not there. Thanks for all the help in this matter.
Brian |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI
1 edit | reply to sportsdadmi
Nevermind.. you answered the question in eggheadcafe |
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imrf
Premium
join:2002-06-06
Utica, MI
 ·Comcast
·WOW Internet and C..
| reply to sportsdadmi
That's good. Yes, that's the one really great thing about them, their execs do read their e-mails and so what they can to get back to you ASAP. And I think your issue will be fixed fast.
It's a shame that 2 phone support reps couldn't figure this out for you, but now that you brought it to someone's attention, I'm sure those reps will know now. |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | reply to sportsdadmi
I sure will. I can tell you that I heard back from a wow exec already so I suspect this will fixed by Monday. |
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imrf
Premium
join:2002-06-06
Utica, MI | reply to sportsdadmi
Keep us updated. |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | reply to sportsdadmi
Thanks for the reply and finally some hope in getting this fixed. It was not handled well by tech support after two times on the phone with them
Brian |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| reply to sportsdadmi
Try this. Go here, »www1.wowway.com/wow/wow.aspx?Con···=Nothing, and click on the contact link for Michael Furst. And explain to him what's going on and how nobody on the phone is will or able to help you remove the block from his modem. He should get someone on it fairly quickly. |
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sportsdadmi
join:2001-03-14
Harrison Township, MI | reply to sportsdadmi
I tried telnet from his PC yesterday and did not connect at smtp.wowway.com on port 25 or 587. Doesn't this become a issue with wowway? They must be blocking the ports at his modem. He does not have a router.
Thanks,
Brian |
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JackSparrow
join:2003-12-25
Troy, MI
·WOW Internet and C..
| reply to parkut
said by parkut  :If you get connected, but get a 550 Access denied like above, that is normal. WOW will reject attempts to use their network for sending mail from non-wow internet connections. so thats why i cant email through WOW from school  oh well |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| reply to parkut
said by parkut :If you are unable to connect on port 25, and you are on a wow connection (one thread elsewhere here had one user actually connected to his neighbors comcast wi-fi connection) the block could be in your firewall, or anti-virus, or as has been suggested above port 25 has been blocked by wow due to their suspecting a spam virus. Also check the Windows HOSTS file. Some popup blockers or other programs edit it to block sites. |
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parkut
Crunch Addict
Premium
join:2001-12-15
Harrison Township, MI
clubs: 
 ·AT&T Midwest
·WOW Internet and C..
| reply to sportsdadmi
telnet smtp.mail.wowway.com 25
Trying 64.233.207.14...
Connected to smtp.mail.wowway.com.
Escape character is '^]'.
220 pop-8.dnv.wideopenwest.com ESMTP Sendmail 8.12.8/8.12.8; Fri, 7 Mar 2008 01:19:26 -060 0
helo host.com
250 pop-8.dnv.wideopenwest.com Hello gw2.host.com [148.59.000.000], pleased to meet you
mail from: bob@host.com
550 5.0.0 Access denied
If you get connected, but get a 550 Access denied like above, that is normal. WOW will reject attempts to use their network for sending mail from non-wow internet connections.
If you are unable to connect on port 25, and you are on a wow connection (one thread elsewhere here had one user actually connected to his neighbors comcast wi-fi connection) the block could be in your firewall, or anti-virus, or as has been suggested above port 25 has been blocked by wow due to their suspecting a spam virus.
--
Hello, my name is Bill and I'm a crunchaholic...
Proud to be the current host of Crunchenstein #1, #3, #5, and Foldy #3 |
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JackSparrow
join:2003-12-25
Troy, MI | reply to parkut
dont mean to hijack this thread, but i tried that telnet, and it gives me the initial response. but no matter what i type in i get an access denied message.
know a way to fix that? |
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sportsdadmi
join:2001-03-14
Harrison Township, MI
| reply to sportsdadmi
Thanks for the reply. I tried telnet from my home PC and could not connect to smtp.mail.wowway.com 25 (or 587) I could connect to pop3.mail.wowway.com 110.
In addition I tried the comcast mail servers and could only connect to the smtp server on port 587 which I have my email programs set to. This happened two weeks ago when I could not send email from here and comcast techs told me to change to port 587. Is this port 25 blocking issue getting to be a big issue?
Thanks,
Brian |
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parkut
Crunch Addict
Premium
join:2001-12-15
Harrison Township, MI
clubs:
·AT&T Midwest
·WOW Internet and C..
1 edit | reply to sportsdadmi
you should test your ability to connect to the outgoing smtp server for wow
open a dos box ( from windows, press the start button, then run and type cmd.exe )
when the black box opens up, type
telnet smtp.mail.wowway.com 25
you should get a response something like
220 pop-8.dnv.wideopenwest.com ESMTP Sendmail 8.12.8/8.12.8; Thu, 6 Mar 2008 17:40:36 -0600
type something like this:
helo host.com
you should get a response something like
250 pop-8.dnv.wideopenwest.com Hello d192-24-000-000.try.wideopenwest.com [24.192.000.000], pleased to meet you
you then can type quit and the connection will terminate
the procedure above will at least test your ability to connect to wow's server
see also »www.msexchange.org/articles/MS_E···net.html
for an explanation and samples of how it should work |
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sportsdadmi
join:2001-03-14
Harrison Township, MI
| reply to WOWer
We changed the outgoing port from 25 to 587. Still no go.
Right now my Uncle is recieving mail in outlook express but has to go to the wow web page to send. In my opinion wow could be much more helpful with this issue. Thanks for any more ideas anyone has on how to fix this.
Brian |
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WOWer
@wideopenwest.com
| reply to imrf
said by imrf :I don't know if this is correct or not, but I think WOW stops them from sending only when they are tagged as a spammer. The only way to fix this is to call WOW and see if that is the case. They'll also block you from sending if they detect any virus/phishing e-mails being sent through their e-mail servers from one of your computers. And anyone who has a speed tier above Value would immediately notice the slowdown in speed as well. |
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JackSparrow
join:2003-12-25
Troy, MI | reply to imrf
yeah, i have this same problem, but only at school. sending mail works fine at home with wow. guess school blocks port 25 |
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imrf
Premium
join:2002-06-06
Utica, MI
·Comcast
·WOW Internet and C..
| reply to sportsdadmi
Do you know what speed tier they have? IF so do a speed test here, »speed.try.wideopenwest.com/ , and see if the speed is correct. IIRC, the people that have the e-mail blocking boot file also have slower speeds. If that is the case then another call to WOW is needed and hopefully someone that knows what they're doing can help you. |
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