| People stop complianing I've been reading this forum for years now and I just read a lot of knuckle head complaints from a bunch of people who know absolutley nothing about bandwidth and how to get or test it. I've had Comcast HSI ever since it's inception and NOT ONCE have I had a problem with bandwidth, availability or customer service. I wish you complainer's would learn a little something about the technology before you bash it. I am a network and systems administrator for the U.S. Army and from my 19 years of experience 9 times out of 10, the problem customers are having are their own ignorance not the network. EDUCATE YOURSELF!!!!!! |
|
| Just because you are not having problems doesn't mean no one else is.
quote:
the problem customers are having are their own ignorance not the network. EDUCATE YOURSELF!!!!!!
SPEAK FOR YOURSELF!!!!!! |
|
irsean
join:2001-05-10
Redlands, CA | If only he would take his own advise and educate himself.
--
Message of the Day
There is no message of the day |
|
|
|
| reply to bluvsbjy
I have been a network engineer for 18 years, a consultant for 13 years and a customer of Insight high speed internet for 8 years. When I first started with Insight it was still @home. Insight always took care of my problems with 1 hour when I called. I have even moved my account from one location to another and replaced my cable modem and it still only took them 45 minutes to fix my account.
Comcast changed all of the business customers that I support. Comcast did not inform them of a pending switch. VPN's broken all over the state. It was a mess.
Regarding my personal internet connection. The switch also broke my connection completely. I called support and waited for 1:45 to talk to some one. This person tells my that they do not have the correct information for my cable modem. (OK. I can understand that) I give them the modem MAC address and model. She puts my on hold for 30 minutes. Then she informs me that she will have to send this to "LEVEL 3" support and the problem will be solved in 24 hours. 24 hours later I call at 10pm spend 36 minutes on hold, to find they need the MAC again and the "LEVEL 3" support person already looked at it and didn't do anything with it. 52 minutes later I have my internet back.
Good CS. OK I will take your word for it. I haven't seen it yet. |
|
 bentand IngaPremium
join:2004-10-04
Loveland, CO
 ·Comcast
| said by wem1969a:Comcast changed all of the business customers that I support. Comcast did not inform them of a pending switch. VPN's broken all over the state. It was a mess. As much as I feel ambivalent towards every aspect of Comcast, that one's 100% your fault if it was you setting up and supporting those networks. Always use DynDNS to locate the ends of your tunnel unless you have a truly static IP.
--
»www.lp.org/issues/family-budget.shtml
"That government is best which governs least" - Thoreau |
|
