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gns
@verizon.net
| reply to madrhino
Re: At this point verizon owes me $$$$$ for my time
I'm in northern NJ and have had FIOS for about 10 months now. For the first eight months I received astronomical bills that were roughly double what was promised in their pre-sales pitch.
I have spent HOURS and HOURS on the phone with their customer "service", time and time again. Each time I called I was put on hold for at least 30 minutes with no hold music or loop, which is surprising for a telephone company (it's impossible to tell if you're still connected). When I finally got a human on the phone, they insisted that the bills were correct; however, when I pointed out that they're actually *NOT* correct, they reluctantly checked and ultimately conceded that I was right. Each time they promised that the problem would be corrected on the following month's bill. And seven times in a row, they were wrong.
After an especially frustrating conversation with a person who seemed polite but ineffectual, she seemed to take pity on my situation and asked if I'd accept a $100 gift card as an apology for my trouble. Of course I said yes, and felt that perhaps I *was* a valued customer after all! The weeks passed, then the months, and still no gift card. So on a subsequent call I asked about the mysterious gift card. They checked and said there was absolutely no indication that a gift card was ever promised. Incredible. They transferred me to their "retention" department (let's just hope they mean customer retention, shall we?) who arranged for the gift card. Amazingly, one arrived shortly thereafter.
My bills have been correct for the past two months, but with Verizon I'm always waiting for the other shoe to drop. This has been the absolute worst billing experience I've ever endured. | |
madrhino
join:2004-07-03
 ·Verizon FIOS
 ·Comcast
2 edits | said by gns :
After an especially frustrating conversation with a person who seemed polite but ineffectual, she seemed to take pity on my situation and asked if I'd accept a $100 gift card as an apology for my trouble. Of course I said yes, and felt that perhaps I *was* a valued customer after all! The weeks passed, then the months, and still no gift card. So on a subsequent call I asked about the mysterious gift card. They checked and said there was absolutely no indication that a gift card was ever promised. Incredible.
Rather than hire and train people to fix the problems, they hire and train weasels to deny and lie about them.
They pulled the gift card scam on me too. During the course of trying to get my bill correct, I complained so much they had a special weasel from the Supreme Liars Department call me and swear that they could not have possible offered me a $100 Amex gift card because no such promotion exists!!!!!!!!!!!!
This gutter scam trash company has no morals at all.None-what a filthy disgusting entity. | |
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