Chopsuey
@rogers.com
| reply to anon2342134
Re: Bandwidth Alllocation
I'm not trolling.  I am just repeating what I was told (but I do agree the Rogers Reps are not exactly up to speed on information within their company).
I agree the best thing to do is to wait till early April and see what's exactly in the letter.
But let's say that the $25 cap is correct, what happens to someone who already his that cap. Will Rogers cut that person off? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | reply to Mindcrime
The problem is we have NO way to know what the answers are to questions like that will be. |
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anon2342134
@rogers.com
| reply to Mindcrime
long ago when i was very new to rogers internet service i was cut off. came home sat down no internet but the tv was working. called in and was informed i had a virus that was sending out 10,000 emails an hour and had been doing so for days. The tech was very nice and asked if i need to be aloud online to download a virus scan or update the one i had. I elected to clean it and call back. service was turned on np.
In other experence on here i've seen people saying they use 1000+ gigs a month without a peep from rogers.
But like sbrook says, who knows.
rogers is stating only %10 of its users go over those caps, would rogers trim %10 of fat? hope not. %10 is still a lot of revenue. |
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thenay8444444
@rogers.com
| reply to Mindcrime
Where are people seeing as of June charging starts? I don't see this anywhere on Rogers site or the other site they have up.
I do see the charges are coming and the cap at $25 max apparently (who knows how long that'll last) but no official date except for Extreme Plus (i'm really surprised that got 95GB, it should be at least 150GB, oh well) |
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devilshaven
@rogers.com
| 200gigs will keep me quit and satisfied, like teksavvy their cap is 200gigs, and price for more bandwidth is reasonable 10$ for another 100gigs
not advertising teksavvy, just saying that rogers needs to be more reasonable, or i will switch, dsl modem is only 20$ at my local store |
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Chopsuey
@rogers.com
| reply to Mindcrime
I hate to say this, but I think it has gotten to the point that Rogers (and maybe even Bell) want people to switch to other providers if they are using way too much bandwidth. They want everyone who uses too much bandwidth off their network.
And as for other DSL providers, do you really think they are going to keep offering unlimited internet when everyone jumps from Rogers or Bell? Maybe that explains why a lot of new DSL providers go bankrupt within the first year. |
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Nylink
@rogers.com
| reply to Mindcrime
I got a letter in the mail today. It stated that they will start charging for overages starting in June (you will see the charges on your July bill). They will credit you for overages for the months of march, april, and may.
They have a chart at the bottom of the letter showing your bandwidth usage too. |
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Nylink
@rogers.com
| The funny thing is, when I go to check my internet usage, I get this message:
"The account ****** you are checking is not an internet account. In order to view your Internet services, you must add Hi-Speed service to your Rogers account. Please click here to order Rogers Hi-Speed service."
LOL, thanks a lot there Rogers. |
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penandpaper
join:2008-03-25
| reply to Mindcrime
I've made a conscious decision to jump OFF the grid. If enough people follow, they should start feeling it where it really hurts, "their bottom line"
The government isn't intervening because i'm sure they're getting a piece of the action; until we have a real government that's actually concerned about their public and not themselves as seen in so many industries where the consumer is always at the bottom of the food chain, only then wll something be done about the gouging. |
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anon2342134
@rogers.com
| reply to Nylink
if you can't add your account properly call rogers and have your internet account added. you'll see your internet account number on the internet page of your bill. Sometimes its not the same as your account number on the first page. depends on the services you have.
once you've registered it correctly on the web site you'll be able to view your usage. I had to get them to do it for me because over the last 10 years i've forgotten what i'd registered and under what name.
Its very helpful in reducing your usage and detecting if your wireless has been comprimised etc, or how much playing WOW actually uses (practicly nothing) |
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accat13
join:2004-05-01
Mississauga, ON
| reply to Mindcrime
Just had a look at my so called "usage tool"....I take exception to this comment I found on the page.... "*You have changed your Hi Speed Internet service within this billing period. The ‘Service Includes’ amount below reflects the highest inclusive GB between your old and new service. The next usage period will reflect the inclusive GB for your current service.".....I would really like to know what changes "I have made"....NONE...All the references to 100 gig have disappeared,replaced with a nice little 0 |
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gurn
@rogers.com
| reply to Mindcrime
Can someone post one of the usage letters they are sending out?
I haven't gotten rogers mail in about 2 years, I dont know why i haven't and im not going to call them and have them fix that heh. I think its because i asked to be put on do not solicit or i moved and they haven't updated some spam address somewhere. |
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penandpaper
join:2008-03-25
|     |
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gurn
@rogers.com | reply to Mindcrime
if you played 4 hours of WOW and didn't download anything else. how much bandwidth total would you have used? upload and download ruffly |
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Nylink
@rogers.com
| reply to anon2342134
Oh, I called them the same day. I was diverted 3 times, and put on hold for about 20 minutes. Not that bad, I can tolerate that (I had nothing better to do anyway).
But they said to change the account number on the page to the one from my recent bill. Too bad the account numbers were the same, so it made no difference.
SO I'm stuck not knowing until they can sort it out. |
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CFoo
join:2008-03-19
Nepean, ON
| reply to accat13
My usage tools says the same thing but its also down for me. Its been stuck since Mar 3rd and states
* There is no current usage for this account:
I hope it stays that way forever.
said by accat13  :Just had a look at my so called "usage tool"....I take exception to this comment I found on the page.... "*You have changed your Hi Speed Internet service within this billing period. The ‘Service Includes’ amount below reflects the highest inclusive GB between your old and new service. The next usage period will reflect the inclusive GB for your current service.".....I would really like to know what changes "I have made"....NONE...All the references to 100 gig have disappeared,replaced with a nice little 0 |
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d0rmamu
join:2004-09-28
Toronto, ON | reply to Mindcrime
So, this seems like confirmation enough? On the bright side there is a $25 cap on over-usage charges after all. Still it's probably 'bye bye' to Rogers for me. |
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magnus2
join:2004-05-23
Ottawa, ON
| reply to penandpaper
Your husband could play games online for 2040 hours per month...? What kinda math is that?
Download 15 HighDef movies a month? (8-12Gb x 15 is 60Gb?)
Send and receive (exactly?) 6,291,456 e-mails, obviously wouldn't matter the length or size of attachments...
1,572,864 (excatly?) web pages, no matter the content?
Yet they can't handle keeping track of our "real" usage...?? |
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Fred Frith
@rogers.com
|  reply to penandpaper
I have received the same letter. In fact it is exactly the same in the fact that the load chart is the same as my letter in so much that graph for Jan. falls right on the same amount!
This makes me wonder as to whether those numbers have any actual metrics behind them!!
In my opinion I think that quite a number of people have been sent the same letter to get the same reaction and that the so called chart has simply been manufactured to produce the same effect of shock! |
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gurn
@rogers.com
| reply to Nylink
said by Nylink :
The funny thing is, when I go to check my internet usage, I get this message:
"The account ****** you are checking is not an internet account. In order to view your Internet services, you must add Hi-Speed service to your Rogers account. Please click here to order Rogers Hi-Speed service."
LOL, thanks a lot there Rogers.
you called about the "changes you made" comment? I wouldnt have wasted my time. That phrase probably came from the rate increase its just worded wrong and/or the computer doesn't realize who made the change, rogers or you. Only time of year its rogers is once for the rate increase. By chance did you see a increase in your bill? The 20min hold makes me think something else was wrong possibly. Also possible you had a promotion that ended, and again in that case its worded wrong. |
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