Kalnick
@rogers.com
| reply to Mindcrime
Re: Bandwidth Alllocation
So I'm on the phone with Daniel a CSR Rep in Ontario, and appearently on the 18th it will go to 95GB, overages will be charged as of the 18th on all service levels. Plus she was 100% sure that we were all notified. Till I mentioned I was looking at all my bills for the last 6 months (online billing is great for that) and there is no mention of. I have received no notice in the mail addressed to me, (I throw out the unaddressed junk mail they send out) and that the website and faq still reflect a cap of 100GB. At witch point she changed her story to maybe the Ottawa area has not been notified. She couldn't tell me why the usage tool says 75GB either. When I started th quote the consumer protection act she got all I have to end the call if you wana talk legal (OK I work in a call center so I get that part. Just to get all these wonderfull answers I was cold transfered 3 times. Once to the french small business support queue, boy was he surprised to find a very pisst off english residential customer on his line. So now I'm on hold waiting while she finds out when Ottawa will be notified of these changes. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON | reply to devilshaven
said by devilshaven :
dsl is an option for me (sadly only 5mb) I'll take 5Mb with 200Gig over 8Mb with 75Gig anyday. |
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Kalnick
@rogers.com
| reply to Kalnick
Overage on Extreme is $1.50 a GB with a cap of $25
Notification will be sent to all Rogers Customer on March 8th of the cap rates.
As a side note she tried to justify the caps by saying it is to protect the customer because of people possibly stealing the connection (for a wireless connection) then she said I should look into geting their network modem in that case, or viruses ect.... So I shut that speal down prety quick and notified her that I do biz class cable internet support for living so don't even go there.
Also I had her transfer me to the ecare team for the website and apperently the 75GB showing up is a error of kind that they were not aware of and ticket has been filed to fix it. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON
1 edit | said by Kalnick :
Notification will be sent to all Rogers Customer on March 8th of the cap rates. Ok I'm not under contract but what does that mean if you do have a contract ?
if you don't accept the cap cuts does that mean you can opt out without penalty.
said by Kalnick :
apparently on the 18th it will go to 95GB eh... so the 75G is a mistake and they are going to drop from 100G to 95G. So a 5G cut, who thinks this stuff up ? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
 ·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| She doesn't know what she was talking about at this stage. No one has been notified of any changes. This from the exec office.
If I can't get the real story out of the exec office, I sure don't believe a phone rep from who knows what call centre. Call centres are renown for inventing answers.
Contracts are only wrt price. They'll change the other terms at will. |
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Goldielover
@rogers.com
| reply to Mindcrime
I've been following what has been going on in this forum with regards to Rogers' new rate caps, and what their policy will be with regards to implementation (i.e. only for new customers, or existing customers too). I've been getting the usual soothing waffle from them when I e-mailed them twice a month ago. I'm following up with them yet again to try to get an answer, as I will pretty well have to cancel them if they decrease me from 60Gb down to 2Gb. I'm not a huge downloader, but I do average about 18Gb per month. I just can't swallow a 97% reduction in service, and I refuse to pay $20.00 more a month to upgrade to Express just to get back to 60Gb. I'm hoping Teksavvy is available in the Marlee and Roselawn area of Toronto. I've got a contract until sometime in August, too, so I expect they will ding me for cancellation fees. They'll end up losing digital cable, home phone and two cell phones as well. I've let them know that I will escalate the complaint to the CCTS as recommended here. I think we need as many people as possible to do this. |
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elwoodblues
Elwood Blues
join:2006-08-30
Toronto, ON | What do you mean you are being kicked down to 2GB? Are you on Ultra Lite? |
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Kev06
join:2008-02-11
Toronto, ON
| reply to Farshid420
When I wrote Taanta Gupta posing the question on extreme bandwidth limitations, the following is a reply I received from Ms. Gupta:
Dear Kevin:
From time to time we change both the products we offer and the prices we charge. However, I can tell you that we have no plans to change the bandwidth usage limits for existing customers.
Regarding additional usage, at this time, with the exception of Extreme Plus, our customers are required to keep their usage within the bandwidth limit of the service to which they subscribe. Only Extreme Plus customers may choose to use and pay for additional bandwidth.
We will of course contact customers directly when we make any changes to these plans.
Thank you
Taanta Gupta
--
"Oh, to be alive in such an age when miracles are everywhere and every inch of common air throbs a tremendous prophecy of greater marvels yet to be." - Walt Whitman |
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Kev06
join:2008-02-11
Toronto, ON
1 edit | reply to Kalnick
Overage on Ultra-Lite of the allotted 2GB is $5.00 per/GB up to a maximum of $25.
Lite, overage of the allotted 25GB is $2.50 per/GB up to a maximum of $25.
When I spoke with Shawn from the Office of the President to Rogers on Tuesday, he indicated in few or less words that there is no plans in the immediate future to raise the bar on the bandwidth limitations which take effect March 1st.
Rogers just doesn't give a damn anymore. They want your money, at the same restrict what you can do on the internet, and charge a hefty price for the small bit of enjoyable we entitle ourselves on the internet.
Moving forward, Rogers is so far behind the times, and their customer's are left out of the big picture compared to what other ISPs are offering their customers.
I'll just continue filing complaints with the CCTS, and anyone else who will listen. As a paying customer, I should not have to idlely sit back and accept what Rogers feels to be the norm, and what they feel I should be entitled to and accept what they give me. It doesn't work that way, at least not with me. If I'm paying $35 a month for Lite, I damn well sure I'm going to be entitled to more than 25GB of bandwidth usage per/mo. I don't care how long it takes to fight the fight, I'll fight it until Rogers caves in. I'm a hell of a lot younger than Ted Rogers.
Why should I leave Rogers to go to another provider when I can fight for what is fair and just as a paying customer? |
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CAD420
join:2005-08-04
| reply to Mindcrime
My understanding of the new changes to Ultra-Lite & Lite are as follows:
Existing customers who signed up before January 14, 2008 will remain at the 60GB/month cap.
New customers who signed up on or after January 14, 2008 will have the new caps in place which seem to be 2GB and 25GB respectively.
Now, I would assume that this is always subject to change at any given time but I seem to recall reading this somewhere. |
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Goldielover
@rogers.com
| reply to Mindcrime
Elwoodblues, yes, I'm on Ultra Lite, which has taken the largest decrease, percentage wise, of all the plans, at 97%. I've been trying to find out from Rogers if existing customers will be affected, or if the new caps are only for new customers. I've been getting soothing e-mails back, but always with an out for them if they should choose to change their minds. We shall see what the latest response is, as the one I sent today was my snarkiest yet. |
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Kev06
join:2008-02-11
Toronto, ON
2 edits | reply to CAD420
And where is the justice in this? It's discriminating. And I'm definitely following through on another compaint to the CCTS on this. Why should new customers be restricted to such extreme limitations and existing customers remain as they are? It's discrimination. It cannot be described any other way. 
--
"Oh, to be alive in such an age when miracles are everywhere and every inch of common air throbs a tremendous prophecy of greater marvels yet to be." - Walt Whitman |
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Goldielover
@rogers.com
| reply to Mindcrime
If they do leave the existing customers at the same bandwidth cap, they are effectively shooting themselves in the foot with regards to those existing customers having any incentive to upgrade their service. After all, if I get to keep my 60 Gb on Ultra Lite, would I be tempted to upgrade to Lite and only get a 25 Gb cap? I think not. At this point, though, they're probably not thinking beyond rocking the boat too much with their existing customers, but I still wouldn't put it past them to try to change the caps once they see how the new customers are doing with them. Some companies will let you keep a grand fathered plan indefinitely - I've been able to hang onto a very good Fido plan which hasn't been offered for five or six years now. |
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rogerssux
@rogers.com | reply to Mindcrime
This is an obscene price increase
Before change = $0.53 per gig
After change = $0.71 per gig
This is a 34% price increase in the price of a gig!
This is OUTRAGEOUS! |
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Kev06
join:2008-02-11
Toronto, ON
2 edits | said by rogerssux :
This is an obscene price increase
Before change = $0.53 per gig
After change = $0.71 per gig
This is a 34% price increase in the price of a gig!
This is OUTRAGEOUS!
Agreed. And let's talk about how obscene it is that Rogers delivers refurbished modem and then has the nerve to charge customer's $3.00 rent on refurbished modem, and then say, 'If you want to buy the modem it's $100.'
I don't have a problem with using a refurbish modem. It's recycling. Cool. But why not do as Acanac does. Sell the modem for $25 and/or include the modem with the service when the service is acquired. But to charge customer's rent and then provide the option to the customer to purchase the modem for $100 is even more obscene.
When I raised this complaint with Shawn from the Office of the President to Rogers yesterday, the response I receive was in these exact words: "Rogers does not deliver new modems. If you want a new modem you can purchase one at Future Shop or The Source. If you decide to rent one from Rogers you get what Rogers gives you. We do not provide new modems." The cheekiness of it... |
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anon43545
@rogers.com | Wow, you must have alot of free time on your hands to be complaining about not getting a new modem. If it work fine isn't that what's important.
Wow. |
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Kev06
join:2008-02-11
Toronto, ON
2 edits | Why charge rent on a refurbished modem to begin with? Why charge customers who wish to purchase the modem $100 for a refurbished modem? It's the greediness of it all.
--
"Oh, to be alive in such an age when miracles are everywhere and every inch of common air throbs a tremendous prophecy of greater marvels yet to be." - Walt Whitman |
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Goldielover
@rogers.com
| reply to Mindcrime
The modem rental doesn't really bother me. After all, its only $36.00 per year, and if anything goes wrong with it, they have to replace it, rather than me having to shell out for a new one at Future Shop or wherever. I do think they should drop the price on buying one, though. They seem to be charging about the same for a refurb as the stores charge for a new one. That's not right. |
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Kev06
join:2008-02-11
Toronto, ON
| said by Goldielover :
They seem to be charging about the same for a refurb as the stores charge for a new one. That's not right.
Thank you.  |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
·Rogers Hi-Speed
Host:
Rogers
Bell Canada
| reply to Kev06
I am going to treat any info about cap levels and charging with a grain of salt until it actually gets published, because this makes about the 4th or 5th *different* story being leaked out of Rogers. In spite of prodding, the exec I spoke with would not give any kind of confirmation or denial about the plans for adjusting caps and charging other than to essentially admit these things were under consideration.
One cannot make complaints out of speculation. The actual web site matter was documented and Rogers was caught in the act, and they've said it was an error. Genuine error or "caught in the act" recovery, who knows? One can be sure that ccts will have no reason to disbelieve Rogers. There isn't the evidence to prove otherwise.
As to modem rentals, you get what's on the truck, or piled up in the store. You may get a new modem, you may get a recycled modem (a return that's been checked out). It is a nerve to charge $100 for a recycled modem. One of the major computer manufacturers got into major trouble for selling refurbs as new ... but Rogers isn't doing this. They are selling a modem and admit it may be recycled (as in the one you've been renting or one off the truck etc.) If they warranty the unit for a year from the date of purchase, then there's no significant argument. |
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