StarWolf
| reply to Mindcrime
Bandwidth Alllocation
The words "in my area" are, of course, crucial. But if your area supports Sympatico, I can recommend them. No caps, and good speed up and down. Hit Rogers where it hurts and just switch and tell them why. |
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anon5364645
@rogers.com | Sympatico does have caps now. And has for awhile. |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0 | You aren't kidding they have caps ...and throttling and all kinds of other customer service issues. Sympatico isn't what it once was! |
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d0rmamu
join:2004-09-28
Toronto, ON
| reply to Mindcrime
I am trying to distinguish rumour vs. reality with all these conflicting reports from CSRs and Rogers offices. Can anyone please sum up what is known for certain about March 18, whether overage charges are confirmed, and if they will be capped?
What if you are over 60GB (Hi-Speed Express) but in the middle of your billing period when March 18 arrives? Are you charged that month or just the next? |
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sbrook
Premium,Mod
join:2001-12-14
H0H 0H0
1 edit | Nothing is confirmed, nobody knows anything for certain. Nobody knows the mechanism.
All we know is that the meter has been set for Ultralite users and light users to 2GB and 25GB. |
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mental_guy99
@rogers.com
| reply to Mindcrime
Surprise-surprise, when I login to my account it says:
*You have changed your Hi Speed Internet service within this billing period. The ‘Service Includes’ amount below reflects the highest inclusive GB between your old and new service. The next usage period will reflect the inclusive GB for your current service.
Of course, I did not change anything since I signed up with them more than a year ago. Looks like they are rolling over grandfathered accounts to the new caps as well. Like it was predicted here. They were just beta testing it with those guys who reported cap changing on its own.
I am going to say 'goodbye' to rogers as soon as I see those pathetic 2 gigs (I am on ultra-lite). I already got SpeedTouch 516 modem and 2 DSL filters today. Teksavvy's page says my line is OK for 5Meg DSL for almost the same price (1 dollar more  ). Nice! I like. |
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Goldielover
join:2008-02-29
Toronto, ON
| reply to Mindcrime
Complain at them. I did when they told me I would be reduced to 2Gb, and they flip flopped their position and told me I would be remaining at 60Gb unless I changed my service. Given the abysmal record of the CSRs actually knowing what is going on, I won't really believe it until I see it. I've kept both e-mails to throw back at them if necessary. My billing cycle changes tomorrow, and it will be interesting to see what, if any changes will show on it. I also will be moving ASAP if they do actually reduce my cap. |
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Stewy
Premium
join:2007-12-12
Kitchener, ON
| said by Goldielover  :Complain at them. I did when they told me I would be reduced to 2Gb, and they flip flopped their position and told me I would be remaining at 60Gb unless I changed my service. I wonder if they have a policy that if you complain they will grandfather you into the plan ?
I was grandfathered into 10 digital channels promotion for over 5 years, when I moved I was not able to get it back. It could happen. |
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FuzzFace
join:2007-05-31
New Maryland, NB | reply to Mindcrime
Ok i just checked my rogers account information and it says that my monthly limit is 60gb(I'm on express). I just can't remember what the monthly limit used to be on express or if it has changed at all? |
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gurn
@rogers.com | reply to Mindcrime
didn't change |
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elwoodblues
Elwood Blues
join:2006-08-30
Toronto, ON
| reply to sbrook
Sbrook, you are absolutely correct, however the marketing department vetoes the technical department.
The techs have figured out how to limit(or throttle if you will) the users, but the marketing department will never go for telling users that (given a choice between Rogers and an excellent NON BELL DSL provider) that they are being "reduced", they'll all jump ship. Loss of revenue etc.. so we'll massage the message, introduce things by stealth, and spin it so that the non technical public will buy it.
Your highway analogy best represents the problem with DSL, if the sun is shining in the sky and the moon and stars are perfectly aligned, you'll get the advertised speeds, otherwise too bad for you. Thus for many people, there is no choice.
With the new CTRC ruling forcing incumbents to open up their networks (with a 15% profit margin), we may see competition. |
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wunder
@rogers.com
| reply to Mindcrime
This is all worrying me. Until I discovered this forum I was under the impression I could use my internet to my hearts contents (how silly of me, but I'm sure most users are under this impression!).
I have the express service and according to my Rogers account I've used 46 gigs in my first week of the current billing cycle, I am allowed 60 per month. I'm sure last month I was probably well over 200-300, in fact I'm quite sure I've always exceeded 60 gigs and never once been cut off or charged for it. I imagine with all the families out there sharing wireless networks, or landlords providing internet for their tenants as part of their rent (probably applies to downtown Toronto the most) that there are tens of thousands of households out there just destroying these silly cap limits.
Now Rogers is going to start charging out of the blue for this? Why have they taken no action against account "abusers" such as myself who have been unknowingly (partly through our own ignorance) exceeding their limits?
I'm preparing myself to order Acanac or Teksavvy after reading threads like this, thing is.. if I didn't discover this forum I never would be thinking about these things. Why has Rogers communication with its own users been so poor? There's really going to be a lot of furious people out there when their services are cut off, throttled and/or billed for going over something they assumed they could use all they want anyway. I'm sure explaining bandwidth use to the average computer user is going to be a very difficult challenge, I can't imagine my parents wrapping their heads around such a concept.
I'm just going to continue blindly marching forwards, downloading and uploading to my hearts contents until Rogers says I can't continue. Why should I be proactive about this when they've elected to do nothing about it all this time? |
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thenay8444444
@rogers.com | reply to Mindcrime
My limit went from 100GB to 75GB last month, and the last few days it's been having trouble as always and now it's back to 100GB as I checked today. Maybe they're keeping Extreme at 100GB now? I'm confused what's going on. |
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jono181
join:2004-06-05
Toronto, ON
1 edit | reply to Mindcrime
At least you guys can view your usage.
When I try to login and view the usage, I get "There is no current usage for this account: xxxxxxxxxxxx"
They said it would be fixed by the 15th of this month but I've been without it for 2 months now. |
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darrylr
join:2003-02-10
Nepean, ON | reply to Mindcrime
Re: Bandwidth Alllocation
So it's March 18 - the magic day that Rogers was supposed to start charging for usage over your limit but I see the same info as before on the bandwidth allocation FAQ page. Any news on this front? |
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anon435453
@rogers.com | Keep an eye on your mail box. You should see something really soon.  |
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a_large_rock
join:2003-08-02
Markham, ON | Will the letter in our mail boxes tell us when they will fix the bandwidth monitor? or is that still up in the air? |
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bw43534534
@rogers.com | Mine works fine. |
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CFoo
@gc.ca | My bandwith monitor has been down since Mar 03. |
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