Re: Switched from Insight? Post here in Comcast HSI

Re: Switched from Insight? Post here

Sat, 26 Jul 2008 04:46:45 EDT

NormanS : If you want to get anything useful out of the Line Quality test, make yourself "pingable". Aside from no ICMP response from your connection, there is nothing wrong with your LQ results. Intermediary router packet loss is not real; what counts is end-to-end packet loss. Your non-response to ICMP is masking any potential problem.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sat, 26 Jul 2008 03:31:05 EDT

Tbvindy : I am just wondering if any Comcast techs know if there have been any problems getting the Blast config file to go in the Moto 5120? I ordered Blast couple of days ago and the lady on live chat said it would take 24 hours for it to go through. I'm still getting the Boot file: d11_m_sb5120_insightstandard_c01.cm.

Re: Switched from Insight? Post here

Tue, 08 Jul 2008 20:48:11 EDT

EG : Kids are out of school now.

Could there be additional bandwidth hogs on your node ?

Re: Switched from Insight? Post here

Tue, 08 Jul 2008 16:14:26 EDT

Tbvindy : My speeds are not much better today, I wonder what happened. My speeds have been great till the last few days. Then around 1pm to 9pm my speeds have been terrible. I know this is peak time but I always received my rated speeds until the last few days. Also I have noticed web pages are loading slower during these times. Anyone else having this trouble in the Anderson and Noblesville area?

:::.. Download Stats ..:::
Download Connection is:: 6182 Kbps about 6.2 Mbps (tested with 51195 kB)
Download Speed is:: 755 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/07/08 - 2:05pm
Bottom Line:: 108X faster than 56K 1MB Download in 1.36 sec
Tested from a 51195 kB file and took 67.843 seconds to complete
Download Diagnosis:: Looks Great : 13.08 % faster than the average for host (81.35)
D-Validation Link:: »testmy.net/stats/id-HFM6LB780
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 [!]

Re: Switched from Insight? Post here

Mon, 07 Jul 2008 18:22:28 EDT

Tbvindy : :::.. Download Stats ..:::
Download Connection is:: 5503 Kbps about 5.5 Mbps (tested with 6144 kB)
Download Speed is:: 672 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/07/07 - 4:20pm
Bottom Line:: 96X faster than 56K 1MB Download in 1.52 sec
Tested from a 6144 kB file and took 9.147 seconds to complete
Download Diagnosis:: Awesome! 20% + : 178.21 % faster than the average for host (74.179)
D-Validation Link:: »testmy.net/stats/id-ITSWBHPG6
User Agent:: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9) Gecko/2008052906 Firefox/3.0 [!]
:uhh:

Re: Switched from Insight? Post here

Mon, 07 Jul 2008 13:23:55 EDT

iamcool2 : :::.. Download Stats ..:::
Download Connection is:: 5282 Kbps about 5.3 Mbps (tested with 102391 kB)
Download Speed is:: 645 kB/s
Tested From:: »testmy.net/ (Main)
Test Time:: 2008/07/07 - 11:22am
Bottom Line:: 92X faster than 56K 1MB Download in 1.59 sec
Tested from a 102391 kB file and took 158.813 seconds to complete
Download Diagnosis:: May need help : running at only 70.3 % of your hosts average (94.166)
D-Validation Link:: »testmy.net/stats/id-X32THZUCE
User Agent:: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Windows-Media-Player/10.00.00.3990; InfoPath.2; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30) [!]

:(

Re: Switched from Insight? Post here

Mon, 07 Jul 2008 04:02:28 EDT

crischen : any idea how to get into the arris modem to see said log files? It's the one without the telephony.. and says to "enter the password of the day" to log into the advanced section.

Testmy's 100 meg file comes out to 11226.

Your connection is: 11226 Kbps or 11.2 Mbps
You downloaded at: 1370 kB/s
You are running: 196 times faster than 56K and can download 1 megabyte in 0.75 second(s)
Test Time:: 2008/07/07 - 2:00am
Test Browser and OS info: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9) Gecko/2008052906 FileDownloader
Test ID: A5UZO3D00 (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis ^info^: Awesome! 20% + : 124.12 % faster than the average for host (113.19)
This was tested from a 102391 kB file and took 74.715 seconds to complete
--
-Kinsey
Geeky chix0r

Re: Switched from Insight? Post here

Mon, 07 Jul 2008 00:52:29 EDT

iamcool2 : Routing is still messed up here,

»/linequality/nil/2403893

Re: Switched from Insight? Post here

Sun, 06 Jul 2008 07:29:54 EDT

anon : I have been switched from Insight to Comcast in Bloomington, IN, and it has not been pretty. It was VERY slow at first, and has been slowly but surely improving.
I'll have to say things look pretty good this morning.

Re: Switched from Insight? Post here

Sat, 05 Jul 2008 14:35:09 EDT

fancydancer : Great upload I might say. :)

I have been getting the same speeds as parido on a consistent basis. Powerboost is apparently all over Central IL.
--
Thank you for keeping this a work-free environment!

Re: Switched from Insight? Post here

Sat, 05 Jul 2008 12:54:56 EDT

implement : Agreed...Comcast can't be compared to Insight...wish there was another cable option here.

Re: Switched from Insight? Post here

Sun, 29 Jun 2008 01:25:17 EDT

anon : Things have been slower the past couple of days,

Re: Switched from Insight? Post here

Sun, 29 Jun 2008 01:13:21 EDT

anon : Speeds have been lacking the past couple of days here...

Re: Switched from Insight? Post here

Mon, 16 Jun 2008 23:36:55 EDT

pfsmith : What? You're actually getting 1MB upload?

LUCKY YOU.

My modem has been configured for 768K ever since the switch.

I've called tech support 6 times.

I've been promised call backs when it is fixed.

I've exchanged emails with support dozens of times.

I've been to my local office.

I've even bought a new modem.

The result of each attempt is a claim that the problem is or will be fixed.

It hasn't happened.

Count yourself lucky.

Their ineptitude has become LEGENDARY.

Re: Switched from Insight? Post here

Mon, 16 Jun 2008 23:13:59 EDT

iamcool2 :

said by jnnelson1979 :

I was switch from Insight... I'm in the Bloomington, IN Region, and I have a question:
Are former Insight Customers supposed to get the 2mb upload speed increase, or are we stuck at our normal 1mb upload?

I am getting a consistent 10mb download speed as promised, but I also haven't been able to get over 1mb for my upload speed. I have power cycled my router and modem a few times, and it hasn't changed anything.

Thanks!

I have not received th upload boost either so I'm assuming we wont be getting it

Re: Switched from Insight? Post here

Mon, 16 Jun 2008 22:02:40 EDT

anon : I was switch from Insight... I'm in the Bloomington, IN Region, and I have a question:
Are former Insight Customers supposed to get the 2mb upload speed increase, or are we stuck at our normal 1mb upload?

I am getting a consistent 10mb download speed as promised, but I also haven't been able to get over 1mb for my upload speed. I have power cycled my router and modem a few times, and it hasn't changed anything.

Thanks!

Re: Switched from Insight? Post here

Wed, 11 Jun 2008 21:53:22 EDT

EG :

said by Johkal :

I agree, that site gives me results lower than my advertised speed on average.

Same here. It always shows me between 5 and 6Mbps down and I have Blast 16/2 confirmed many times over by using the above method.

Re: Switched from Insight? Post here

Wed, 11 Jun 2008 21:49:54 EDT

Johkal : I agree, that site gives me results lower than my advertised speed on average.

Re: Switched from Insight? Post here

Wed, 11 Jun 2008 21:47:18 EDT

EG :

said by OverBurn :

It will be closer to your real world speed. Your 32,636 test is completely bogus.

I've never gotten accurate results from that site either, and I have found that it is very dependent on one's distance from that server.

Real world large size file downloads and uploads from and to close by and known to be fast servers will always be the gold standard.

Re: Switched from Insight? Post here

Wed, 11 Jun 2008 21:32:03 EDT

OverBurn :

said by parido :

Check this out dude. I get this consistantly. And often here on dslreports. This is from Bloomington, IL, Comcast.

Go here and do the 100MB test »www.testmy.net/tools/test/d_load.php
It will be closer to your real world speed. Your 32,636 test is completely bogus.

Re: Switched from Insight? Post here

Tue, 10 Jun 2008 04:16:22 EDT

MysticGogeta : Power boost for sure.

Re: Switched from Insight? Post here

Mon, 09 Jun 2008 03:27:32 EDT

parido : Check this out dude. I get this consistantly. And often here on dslreports. This is from Bloomington, IL, Comcast.

Re: Switched from Insight? Post here

Mon, 02 Jun 2008 18:12:15 EDT

Tom76 : Anyone happen to know how long this "transition" should take?

Re: Switched from Insight? Post here

Sat, 31 May 2008 18:42:46 EDT

sortofageek : This post and a few following it may give you an idea of the naming convention Comcast has been using for these config files ... at least those we have discovered thus far.
--
Join Team Helix * I am praying for these friends .

Re: Switched from Insight? Post here

Sat, 31 May 2008 13:50:44 EDT

sortofageek : I'm no expert, but my guess is that your caps have not been changed since the transition. If/when you do get Blast caps, you would probably see the word extreme in that config file name. Thus far that has been true, anyway.
--
Join Team Helix * I am praying for these friends .

Re: Switched from Insight? Post here

Sat, 31 May 2008 13:34:23 EDT

indy0365 : n your web browser go to »192.168.100.1/ to access the cable modem diags.
From there "reboot" your modem. Or pull the power for 1 min and plug it back in.
Under "LOGs" »192.168.100.1/logs.htm look for "TFTP Boot file: d11_m_sb5120_speedtier_c02.cm" (rather, look for your .cm file)

this is what I have
DHCP: ACK: Setting (*) CM TFTP Boot file: d11_m_sb5120_insightstandard_c01.cm

DHCP: OFFER: Setting (*) CM TFTP Boot file: d11_m_sb5120_insightstandard_c01.cm

when I use newsbin and giganews it maxes out around 9

Re: Switched from Insight? Post here

Sat, 31 May 2008 13:22:14 EDT

sortofageek : Depending on whether it has been rolled out in your area, it could be ... just like all Comcast customers. Once you have been fully migrated, you become a Comcast customer, for better or worse. Thus, you get to wait and see if/when Blast speeds will be implemented where you are.

Check the first post in this topic. I am trying to update it as we get confirmed reports of this speed tier becoming available in various areas.

So far, the confirmed reports for Indiana are in this subthread ---> »16/2 and 12.2 Tier Availability in Indiana

You will find a link to that Indiana topic in the first post in the Blast thread.
--
Join Team Helix * I am praying for these friends .

Re: Switched from Insight? Post here

Sat, 31 May 2008 11:45:23 EDT

indy0365 : Is blast available to old insight customers

Re: Switched from Insight? Post here

Mon, 26 May 2008 20:18:22 EDT

anon :

Tracing route to unknown.branzone.com [208.100.45.136]over a maximum of 30 hops:   1     *        *        *     Request timed out.  2     8 ms     9 ms    33 ms  ge-1-2-ur01.noblesville.in.indiana.comcast.net [68.85.179.9]  3    10 ms     8 ms    11 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  4    29 ms    20 ms    20 ms  pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net [68.86.90.169]  5    26 ms    26 ms    25 ms  pos-0-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.66]  6    42 ms    25 ms    26 ms  te-4-4.car1.Atlanta2.Level3.net [4.71.252.13]  7    38 ms    35 ms    37 ms  ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]  8    38 ms    35 ms    36 ms  ae-62-60.ebr2.Atlanta2.Level3.net [4.69.138.3]  9    30 ms    35 ms    37 ms  ae-3.ebr2.Chicago1.Level3.net [4.69.132.73] 10    32 ms    30 ms    31 ms  ae-24-54.car4.Chicago1.Level3.net [4.68.101.104] 11    86 ms    52 ms    79 ms  WBS-CONNECT.car4.Chicago1.Level3.net [4.79.208.154] 12    30 ms    33 ms    32 ms  ip61.216-86-149.static.steadfast.net [216.86.149.61] 13    36 ms    29 ms    31 ms  unknown.branzone.com [208.100.45.136] Trace complete.

Bad routing continues

Re: Switched from Insight? Post here

Sun, 25 May 2008 10:45:25 EDT

mamstutz : Another Slow morning.

Re: Switched from Insight? Post here

Fri, 23 May 2008 23:07:45 EDT

mamstutz : I have not done a speed for a couple of days. Well, you can see the results of this stuff.

Re: Switched from Insight? Post here

Tue, 13 May 2008 17:29:37 EDT

espaeth : That would mean the 7600 that front-ends the CMTS is carrying a full routing table. Surprising, because RSP720XLs are expensive.

If they kept Insight's AS number after the transition then Level(3) via Chicago or Level(3) via Atlanta would be the same number of eBGP hops away, so route selection would come down to a coin flip by the BGP best-path algorithm unless the metrics are influenced by adjusting the localpref value to make Chicago routes win.

Re: Switched from Insight? Post here

Mon, 12 May 2008 21:52:09 EDT

iamcool2 :

Re: Switched from Insight? Post here

Sun, 11 May 2008 14:50:09 EDT

espaeth : Can someone with an Insight connection post a traceroute to 5.4.3.2 ? I'm curious where the first router sits that has a full Internet routing table; that's where the traceroute will die, all the routers that respond are following a 0.0.0.0 default route up to that point.

Example:

Re: Switched from Insight? Post here

Sun, 11 May 2008 13:00:18 EDT

acadiel : Bloomington, IL has been pretty good. Here's what I've been getting:

--
acadiel's blog is here

Re: Switched from Insight? Post here

Sun, 11 May 2008 01:58:12 EDT

NormanS : Noblesville, Indiana to Chicago, Illinois is about half the distance of San José, California to Irvine, California:
He is pinging 30ms to a point no farther from Noblesville than San José is from San Luis Obispo, California; considerably shorter distance than Irvine.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sun, 11 May 2008 00:46:17 EDT

iamcool2 :

said by plat2on1 :

said by EG :

30 ms is not "that great".. ?

considering the distance not really

Yep, 30ms is about 2x more than it should be.

I can get a 11-12 latency to chicago with Comcast's Cbone

Its just poor routing

Re: Switched from Insight? Post here

Sat, 10 May 2008 23:38:59 EDT

plat2on1 :

said by EG :

30 ms is not "that great".. ?

considering the distance not really

Re: Switched from Insight? Post here

Sat, 10 May 2008 23:06:32 EDT

EG : 30 ms is not "that great".. ?

Re: Switched from Insight? Post here

Sat, 10 May 2008 22:24:40 EDT

iamcool2 : Routing still is not that great,

Re: Switched from Insight? Post here

Sat, 10 May 2008 21:41:56 EDT

webe123 : If yours was anything like mine in the Peoria,IL. area.... I feel like we have been sold down the river! I had excellent service with insightbb and even was provided with a decent newsgroup connection absolutely free.

Well, that ride is over and now I am stuck with Comcast until July, when hopefully I will be moving to an area that is Comcast free! I Can't wait!

So far myy experience with Comcast has been like a lot of others in central Illinois....CRAPTASTIC!

So when I move, I will naturally tell them what they can do with their craptastic service!

Re: Switched from Insight? Post here

Tue, 06 May 2008 08:48:01 EDT

Snorlax4 :

Fooey. Not as bad as you, mamstutz, but still craptastic compared to insight days.

And when I posted some bad insight speeds, I had a PM from a tech within a day asking me to work with him on solving the problem, and he stuck with me despite gaps in my schedule where I was on the road...Comcast?

Re: Switched from Insight? Post here

Mon, 05 May 2008 12:33:06 EDT

GregDunn : The tech cam out this morning, checked signals (all good) and decided to swap out the Motorola 5100 for a new RCA on the grounds that he too had seen some issues with Motorola modems since the takeover. It came up immediately.

Apparently last Tuesday they migrated one or more nodes to the Comcast IP ranges, and since not all Insight customers are in the Comcast database they must have sent an incorrect config. It was faster to swap modems to one that Comcast was familiar with than to sort out the config problem, apparently.

I'm sure there was nothing wrong with the Motorola, because we swapped in a Linksys last week with no luck. At this point, the Arris or RCA modems seem to be better supported in our area.

Re: Switched from Insight? Post here

Sun, 04 May 2008 21:27:54 EDT

mamstutz : Took a speed test tonight. Slow by my standards, but it is the best I have seen in weeks. It may be because a tech was connecting someone else a block away and realized how crummy the signal was.

Re: Switched from Insight? Post here

Sun, 04 May 2008 21:09:38 EDT

iamcool2 :

Kinda Slow tonight

Re: Switched from Insight? Post here

Sun, 04 May 2008 20:47:39 EDT

anon : I am paying the same as any other Comcast customer at this point (over $140 a month). Why do I have to wait longer? And it's more than that... Why do I have to be fed baloney about nobody else complaining? The Internet speed it less than 50% of what is was before. Yet I have to take my time to prove to them what they already know.

For MLB Extra Innings it says "call XXX-XXX-XXXX" to order. We did... 4 times now. BTW, we tried to pre-order last month to get the $30 savings, and they said they could not do that. Now it's $199... When we can get it.

Even with the bad service, I'm still (surprisingly) trying to up my subscription, and Comcast still can't take my order.

Am I crazy or is there something wrong here?

Re: Switched from Insight? Post here

Sun, 04 May 2008 16:01:18 EDT

Rob :

said by FishersGrayEagle :

We live in Fishers IN, and just got switched over from Insight to Comcast. Our speeds dropped from 10mb to 4.5mb. I called Comcast, and they said they had no idea why. We tried the modem reboot thing, taking the router out of the loop, etc. Nothing worked of course. They said I was the only complaint so far too, but they would look into it and get back to me. That was 2 weeks ago.

On top of that, the channels just switched over on May 1st. We have 2 boxes, and wanted MLB Extra Innings. Although the channels show up on the boxes, the people at Comcast said they don't yet know how to activate this service (they need a special code from their managers)! We have been waiting 4 days now for this.

Also, on one of our boxes we can access the premium channels we pay for and InDemand. The other box... Nothing.

Anytime you call to explain the problem, you had better have 30-60 mins of time to spare, because you will be on hold for a long time.

I am not impressed at all with Comcast.

Most Insight customers are not in the main billing system for Comcast, which is why you will see higher hold times than average, as your calls have to be handled by a different call center.

For the MLB Extra Innings, is it giving you any kind of message on the screen? The same goes for the premium channels on the "other" box, what does it say?

Re: Switched from Insight? Post here

Sun, 04 May 2008 10:03:37 EDT

anon : We live in Fishers IN, and just got switched over from Insight to Comcast. Our speeds dropped from 10mb to 4.5mb. I called Comcast, and they said they had no idea why. We tried the modem reboot thing, taking the router out of the loop, etc. Nothing worked of course. They said I was the only complaint so far too, but they would look into it and get back to me. That was 2 weeks ago.

On top of that, the channels just switched over on May 1st. We have 2 boxes, and wanted MLB Extra Innings. Although the channels show up on the boxes, the people at Comcast said they don't yet know how to activate this service (they need a special code from their managers)! We have been waiting 4 days now for this.

Also, on one of our boxes we can access the premium channels we pay for and InDemand. The other box... Nothing.

Anytime you call to explain the problem, you had better have 30-60 mins of time to spare, because you will be on hold for a long time.

I am not impressed at all with Comcast.

Re: Switched from Insight? Post here

Sat, 03 May 2008 17:49:12 EDT

TheOnlyOne :

said by pfsmith :

So, the moral of the story is: are you getting what your paying for here in formerly Insightbb-land? AND, are you sure your modem is provisioned properly and that you aren't being charged for a rental? AND, watch out... there's some kind of "conversion" taking place in the next few days that could possibly result in many of us losing our internet service.

Whatever this conversion is i think it's what caused problems for me a while back. If i remember right it was on April 17 when i couldn't get on the internet. It was working fine at around 6:30 am, but when trying at around 11 am it wasn't. Customer Support mentioned that the modem was showing up as being offline on there side. They asked if i tried rebooting everything and if the lights on the modem were working. I told them i rebooted everything and tried without using my router before calling them. They then asked if the modem was plugged in... i'm not sure how the lights could be working if it wasn't. Only thing they could do is send a tech out the next day.

When the tech came i showed him the lights were working and the modem was pulling an ip address. Only thing weird i noticed was on the modem error page i was getting a TLV-11 error. I showed that to the tech and he said he had no idea what any error codes meant and he would have to try using a different modem. The modem i was using was a Motorola SB4200. Since i've been using that modem for quite a while i thought maybe it finally gave out. When trying the new modem the tech was having trouble getting it provisioned. The page that needed to load was taking forever. So the tech called the provisioning department. He mentioned he might have to be on hold for 1 hour; luckily it was only around 5 minutes. Only thing the tech had to do was give the person at the provisioning department the ip and the internet was working again. Except the tech didn't know how to find the ip address so i had to do it for him... When the tech was leaving he actually thanked me for helping him and jokingly asked me if i wanted to ride around with him as there were quite of few people in the area that were having internet issues. He mentioned Comcast must have changed something without telling anyone.

The last few night’s speeds have been good. I just hope routing through Atlanta is temporary.

Re: Switched from Insight? Post here

Sat, 03 May 2008 00:12:34 EDT

anon : Central IL. Just got switched from Insight and already my speeds are worse. I used to play Team Fortress 2 and get a server list full of servers that pinged around 20 to 50 ping. With comcast, I'm lucky if i can get 60.

Corporate greed strikes again.

Re: Switched from Insight? Post here

Fri, 02 May 2008 20:17:32 EDT

pfsmith : I've posted here before about continued problems with my conversion from Insightbb to Comcast here in Lafayette, IN. Things are still not quite right, and here's today's episode...

It started with a call to the TV side for help with the new channels that were just added. Yesterday we had NBA TV, today we didn't. That got fixed, but then the rep said to me: "There's a problem with your account regarding your high speed internet. If we don't fix it then your service will stop working in a couple of days when we convert system so-so". (I didn't understand what exactly was being converted, so fill in the name if you know what they're talking about)

Wow. That's nice that the TV person would catch this. She proceeded to transfer me over to the Internet support side where that tech told me that my account had *NO* modem provision info and that it showed I was renting a modem! Nevermind that I've *NEVER* rented a modem, and that my Internet was otherwise working fine!

Things went sour however, when this tech worked on the problem for about 20 minutes and decided it could not be fixed without me visiting the local office and showing them my modem box and receipt. Fine, I can do this... I was going to the store anyway and I also had a couple of other things I wanted to do at the cable co, too.

So, I did. I went to the office with my modem box and receipt. The lady there was astounded that my internet service was even working correctly at all. She proceeded to fix my account, set to my own modem/mac, etc. She then gave me a discount for my next years service because of my trouble. She also made a couple of changes to my TV service (per my request), and also traded me a new remote for my broken cable box remote. Great! I was very happy at all of this, of course.

*THEN* I get home and find that my internet isn't working at all. Of course I power cycle everything twice but still no dice. No internet - just the "garden wall" new customer screen.

So, I call 1-800-comcast again. This guy proceeds to work on my problem for OVER AN HOUR. He puts me on hold to go to the "provisioning department". He talks to supervisors. But, no dice. He cannot get my account fixed. PERIOD. His final explanation is that there's something wrong with a billing code on my account, and ONLY billing can change it. He proceeds to try and transfer me to billing - but can't. He tells me that 24 hour billing service IS available, but I'll need to call again and navigate the menu to get to it. I should then tell billing that my account has notes on it that he has put there to tell them what to do, and that once they make this change they will transfer me back to support for the final step in this fix.

So, that's what I did and guess what: NO 24 HOUR BILLING. The billing department is closed and I get routed to tech support again. Great.

So, now I'm talking to Cory/#27683 in tech support. She takes about 1.5 hours to finally get me connected again. She runs into all kinds of problems trying to get my modem provisioned, and I still don't know if my supposed billing code problem is actually resolved - Cory thinks this still might be wrong - the system thinks I have phone service, but I don't. But, at least I'm back online.

HOWEVER, there's still one last problem. You see, I'm paying for the 10/1 speed that I had with Insightbb. That's 10 megabit down, 1 megabit up. Yet my modem is being provisioned at 10/.8 - that's 10 megabit down, 768 kilobit UP. I tell Cory that I'm not happy with this and that I would like to get what I'm actually paying for. She tries again to fix this last problem, but no dice 10/1 service is not an option on her screens. She then escalates the problem (I have a ref number) and tells me to call back in 24-72 hours. No problem - I can do this.

So, the moral of the story is: are you getting what your paying for here in formerly Insightbb-land? AND, are you sure your modem is provisioned properly and that you aren't being charged for a rental? AND, watch out... there's some kind of "conversion" taking place in the next few days that could possibly result in many of us losing our internet service.

Just thought you'd all like to know, and maybe someone from Comcast that reads here might like to look into all of this.

And, just to be clear - all of the support people and office people were great. They did what they could, but they clearly are struggling with their control systems not allowing them to do what is needed to get the customer's problem(s) fixed, including not being able to recognize the Insightbb speeds that we should be getting, and also requiring them to punt to other departments (like billing) just to fix things. Someone should probably be looking at this, right? Should it really be this difficult?

That's it for now. Thanks for reading!

Re: Switched from Insight? Post here

Fri, 02 May 2008 11:17:35 EDT

suchey : I wonder if the Indiana issues aren't somehow connected directly to the problems in Central Illinois?

I don't recall seeing the hops in Indiana (in trace routes from our area) previous to the outage problem they had in Chicago recently, and that is just about the same time frame that our latency here shot up as well.

Re: Switched from Insight? Post here

Fri, 02 May 2008 10:26:53 EDT

GregDunn : Central IN, Noblesville area. We actually had a consistently reliable connection from Insight - no more than a few hours downtime every 1-3 months, and usually during idle times. However, almost immediately after receiving the "you are now Comcast" emails, we've started getting frequent modem reboots. Until a couple of days ago, they weren't too annoying, though I did notice that the logs showed a TLV-11 error and "incorrect OID". The modem would always eventually register, though.

On April 29, our connection was down when we got home and remains down. Multiple calls to phone support have yielded several pleasant but ineffective conversations, and one on-the-ball tech who cared but wasn't able to get the attention of higher-ups, apparently - though he did help me swap modems and confirm that's not the problem. He noted that of 391 powered modems on my node, 64 of them are offline and called that a "partial node outage". This is not reflected on the Comcast status board, of course.

We await the arrival of a truck next week (scheduled for Monday) so that they can confirm the problem is not at the premise and presumably start looking for the real issue.

Motorola SB-5100
Signal levels:
Down: -4 dBm, 36 dB S/N
Up: 45 dBm.
I'm at work right now, so I don't have the firmware rev, but the last time I looked, it was the same as other users from this area. I'll update this when I go home, since I have a fairly stable dial-up connection established now.

Still getting the constant modem reboots. Up/down sync occurs, DHCP address is assigned, and the ToD server returns the correct time. Then we get the TLV-11 incorrect OID error and the modem reboots again. Over and over.

I replaced the outside splitter (it's one cable from there to the wall outlet) and tested signal levels without the splitter or filter, and they didn't change more than the expected amount. The modem still exhibits the same errors in its log. Incidentally, when we swapped the Moto for a Linksys, it logged the exact same errors.

Anyone else in central IN seeing this? Is there an indication that Comcast is aware of the problem?

Re: Switched from Insight? Post here

Thu, 01 May 2008 19:29:40 EDT

EG :

said by TheOnlyOne :

said by EG :

Take the router out of the path and post those traces to those same destinations again.

During the day my speeds are fine, it's only at night when it slows down. To be honest, tonight is the worse it has been. Latency has slightly improved some since my last post though.

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  unknown [192.168.1.1]  2     *        *        *     Request timed out.  3   276 ms   248 ms   299 ms  ge-1-1-ur01.epeoria.il.chicago.comcast.net [68.85.178.121]  4   305 ms   268 ms   255 ms  68.85.176.58  5   174 ms   123 ms   124 ms  68.85.176.62  6   155 ms   168 ms   184 ms  68.85.176.142  7   168 ms   113 ms   131 ms  68.87.231.113  8   167 ms   186 ms   235 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  9   195 ms   139 ms   138 ms  pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.90.169] 10   247 ms   272 ms   224 ms  68.86.85.26 11   179 ms   180 ms   215 ms  pos-0-8-0-0-cr01.mclean.va.ibone.comcast.net [68.86.85.70] 12   169 ms   202 ms   203 ms  xe-3-1-0.was11.ip.tiscali.net [213.200.84.117] 13   196 ms   174 ms   173 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 14   154 ms   135 ms   154 ms  netaccess-gw.ip.tiscali.net [213.200.66.202] 15   224 ms   203 ms   227 ms  0.e1-1.tbr1.ewr.nac.net [209.123.10.129] 16   200 ms   201 ms   231 ms  0.e1-4.tbr1.oct.nac.net [209.123.10.122] 17   254 ms   224 ms   213 ms  vlan804.esd1.oct.nac.net [209.123.10.2] 18   242 ms   215 ms   271 ms  www.dslreports.com [209.123.109.175]

From yesterday:
11:58 am
Download Speed: 9625 kbps (1203.1 KB/sec transfer rate)
Upload Speed: 1468 kbps (183.5 KB/sec transfer rate)

3:11 pm
Download Speed: 12738 kbps (1592.3 KB/sec transfer rate)
Upload Speed: 1510 kbps (188.8 KB/sec transfer rate)

9:46 pm
Download Speed: 3266 kbps (408.3 KB/sec transfer rate)
Upload Speed: 1442 kbps (180.3 KB/sec transfer rate)

I will do a speedtest tomorrow during the day and post it along with a tracert.

I still see your router in that trace, but from what you are describing, this issue could be peak usage time congestion very local to you..

Re: Switched from Insight? Post here

Thu, 01 May 2008 13:30:05 EDT

suchey : Speeds look like they are getting better! I hope the same is true for me when I get home from work today.

84ms ping to Chicago from Washington, IL. is still pretty cruddy, but one step at a time I suppose. :)

Re: Switched from Insight? Post here

Thu, 01 May 2008 13:05:22 EDT

TheOnlyOne :

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  unknown [192.168.1.1]  2     *        *        *     Request timed out.  3     8 ms     9 ms    11 ms  ge-1-1-ur01.epeoria.il.chicago.comcast.net [68.85.178.121]  4    10 ms     9 ms     9 ms  68.85.176.58  5     8 ms     9 ms     9 ms  68.85.176.62  6     9 ms     9 ms     9 ms  68.85.176.142  7    17 ms    32 ms    18 ms  68.87.231.113  8    44 ms    28 ms    28 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  9    39 ms    48 ms    39 ms  pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.90.169] 10    46 ms    49 ms    45 ms  68.86.85.26 11    58 ms    59 ms    59 ms  pos-0-8-0-0-cr01.mclean.va.ibone.comcast.net [68.86.85.70] 12    62 ms    59 ms    59 ms  xe-3-1-0.was11.ip.tiscali.net [213.200.84.117] 13    94 ms    67 ms    69 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 14    82 ms    75 ms    67 ms  netaccess-gw.ip.tiscali.net [213.200.66.202] 15    67 ms    66 ms    66 ms  0.e1-1.tbr1.ewr.nac.net [209.123.10.129] 16    69 ms    81 ms    66 ms  0.e-1-1.tbr2.oct.nac.net [209.123.10.21] 17    68 ms    69 ms    73 ms  vlan808.esd1.oct.nac.net [209.123.10.42] 18    81 ms    68 ms    69 ms  www.dslreports.com [209.123.109.175]

Tracing route to dns.chi1.speakeasy.net [64.81.159.2]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  unknown [192.168.1.1]  2     *        *        *     Request timed out.  3    10 ms    17 ms     9 ms  ge-1-1-ur01.epeoria.il.chicago.comcast.net [68.85.178.121]  4     8 ms     9 ms     9 ms  68.85.176.58  5     9 ms     8 ms    26 ms  68.85.176.62  6    22 ms     8 ms     9 ms  68.85.176.142  7    31 ms    16 ms    18 ms  68.87.231.113  8    58 ms    28 ms    29 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  9    52 ms    38 ms    37 ms  pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.90.169] 10    60 ms    45 ms    45 ms  pos-0-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.66] 11    59 ms    45 ms    47 ms  te-3-3.car1.Atlanta2.Level3.net [4.71.252.1] 12    54 ms    54 ms    53 ms  ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]  13    48 ms    51 ms    53 ms  ae-62-60.ebr2.Atlanta2.Level3.net [4.69.138.3] 14    96 ms    85 ms    71 ms  ae-3.ebr2.Chicago1.Level3.net [4.69.132.73] 15    75 ms    67 ms    67 ms  ae-22-52.car2.Chicago1.Level3.net [4.68.101.35]  16    83 ms    66 ms    81 ms  unknown.Level3.net [166.90.208.206] 17    72 ms    85 ms    66 ms  dns.chi1.speakeasy.net [64.81.159.2]

Re: Switched from Insight? Post here

Thu, 01 May 2008 11:12:46 EDT

suchey : I had a tech out at my house in North Peoria/Dunlap, IL yesterday to investigate the low speeds and high latency.

He switched out my modem to eliminate it as a possible trouble spot and it took almost an hour and a half to provision it. Apparently some of their systems were down and/or working slowly according to some calls he made. The Comcast "walled garden" tech area was taking forever to load pages as he tried to get the new modem up. He tried to call in, but was instructed by the local office to call some other national number due to the issues, and he ended up on hold for over 40 minutes and finally hung up.

When it was finally done we saw the same problems on the new modem as well (high latency, slow speeds). Signal looked good on both old and new modems. He also hooked up to his laptop and saw the same problem. This information, coupled with the fact that a Comcast line tech had been at my house just a few weeks earlier, pretty much eliminated anything inside my home as a potential problems in this case.

He left the new test modem on my connection for the evening (since it probably would have taken another hour+ to re-provision my regular modem and it was already almost 5:00) and said that he was going to talk to some people in his office and call me today. Based on the information he had, his thoughts were that we had a larger problem on our hands than just my house or equipment.

During the course of our conversation, I was also told that there had been at least 2 other customers within a block or 2 of me that were having severe problems with their VoIP services and/or Internet connections. Techs had been dispatched multiple times to try and fix the issue and there was a "sweep" of my entire neighborhood (whatever that means) by Comcast techs.

I just wanted to post this so that others in the immediate area (such as the above posters from Central Illinois) will know that they are not the only people having issues and that this is almost certainly a larger issue than Comcast phone support would like to let on.

Latency is getting worse. I am now getting 100+ ms to Chicago. DL Speeds are still bad. I just hope they don't get the speeds at what they consider to be an "acceptable level" and leave us with this nasty latency.

Re: Switched from Insight? Post here

Thu, 01 May 2008 00:02:00 EDT

TheOnlyOne :

said by EG :

Take the router out of the path and post those traces to those same destinations again.

During the day my speeds are fine, it's only at night when it slows down. To be honest, tonight is the worse it has been. Latency has slightly improved some since my last post though.

Re: Switched from Insight? Post here

Wed, 30 Apr 2008 23:26:56 EDT

mamstutz : I did a second test this evening. Maybe I should just switch to dial-up. It may be faster.

Re: Switched from Insight? Post here

Wed, 30 Apr 2008 22:46:49 EDT

mamstutz : I have not been impressed with Comcast since the switch. Speeds are horrible and I constantly timeout. When I called I was given a ticket number and told the tech would be out the next day. I still have yet to see a tech. The only thing they told me is that the signal was weak. The phone guy thought it was my Ethernet cable from the router to the PC that could be going bad. Not quite. They then said they see a week signal. Just to prove comcast, I used a different modem and router to make sure my modem was okay, and it is. If speeds don't improve soon I will dump this $45 a month internet for the $35 month DSL.

The tech on the phone acted like I did not know what I was talking about and he was all powerful and knew exactly were my cable modem was on the network. I don't quite believe all that hot air.

Here are my speed results. It has been this way for about 6 weeks in Old Town Noblesville for this MCDST computer tech.

Re: Switched from Insight? Post here

Wed, 30 Apr 2008 22:39:42 EDT

EG : Take the router out of the path and post those traces to those same destinations again.

Re: Switched from Insight? Post here

Wed, 30 Apr 2008 22:32:13 EDT

TheOnlyOne :

Tracing route to dns.chi1.speakeasy.net [64.81.159.2]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.1.1  2     *        *        *     Request timed out.  3   332 ms   349 ms   367 ms  ge-1-1-ur01.epeoria.il.chicago.comcast.net [68.85.178.121]  4   346 ms   350 ms   267 ms  68.85.176.58  5   178 ms   183 ms   213 ms  68.85.176.62  6   283 ms   237 ms   271 ms  68.85.176.142  7   207 ms   211 ms   250 ms  68.87.231.113  8   368 ms   370 ms   315 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  9   272 ms   262 ms   213 ms  pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.90.169] 10   343 ms   343 ms   353 ms  pos-0-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.66] 11   225 ms   236 ms   236 ms  te-3-3.car1.Atlanta2.Level3.net [4.71.252.1] 12   356 ms   338 ms   318 ms  ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]  13   386 ms   339 ms   321 ms  ae-62-60.ebr2.Atlanta2.Level3.net [4.69.138.3] 14   372 ms   360 ms   349 ms  ae-3.ebr2.Chicago1.Level3.net [4.69.132.73] 15   324 ms   300 ms   301 ms  ae-22-52.car2.Chicago1.Level3.net [4.68.101.35]  16   300 ms   293 ms   284 ms  unknown.Level3.net [166.90.208.206] 17   243 ms   234 ms   292 ms  dns.chi1.speakeasy.net [64.81.159.2]

Tracing route to dslreports.com [209.123.109.175]over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.1.1  2     *        *        *     Request timed out.  3   330 ms   281 ms   363 ms  ge-1-1-ur01.epeoria.il.chicago.comcast.net [68.85.178.121]  4   292 ms   235 ms   257 ms  68.85.176.58  5   338 ms   368 ms   363 ms  68.85.176.62  6   266 ms   281 ms   318 ms  68.85.176.142  7   383 ms   333 ms   394 ms  68.87.231.113  8   442 ms   370 ms   314 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  9   319 ms   337 ms   395 ms  pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.90.169] 10   453 ms   448 ms   416 ms  68.86.85.26 11   362 ms   349 ms   345 ms  pos-0-8-0-0-cr01.mclean.va.ibone.comcast.net [68.86.85.70] 12   499 ms   566 ms   532 ms  xe-3-1-0.was11.ip.tiscali.net [213.200.84.117] 13   574 ms   560 ms   577 ms  so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125] 14   494 ms   476 ms   471 ms  netaccess-gw.ip.tiscali.net [213.200.73.122] 15   541 ms   546 ms   578 ms  0.e1-4.tbr2.mmu.nac.net [209.123.10.77] 16   550 ms   551 ms   526 ms  0.e1-4.tbr1.oct.nac.net [209.123.10.122] 17   486 ms   496 ms   446 ms  vlan804.esd1.oct.nac.net [209.123.10.2] 18   388 ms   431 ms   452 ms  www.dslreports.com [209.123.109.175]

Re: Switched from Insight? Post here

Wed, 30 Apr 2008 14:49:15 EDT

Snorlax4 : At 2:45pm...

and

and

Are speeds just this craptastic around Franklin, or is there something I can do to perk these speeds up?
Speed was fine when we had Insight...
Right now, I am not so happy to be paying more and getting less :(
Has Comcast established a presence here yet?
Snorlax IV

Re: Switched from Insight? Post here

Mon, 28 Apr 2008 15:51:07 EDT

iamcool2 :
Is what I have been getting

Routing and latency is still horrible however

Re: Switched from Insight? Post here

Mon, 28 Apr 2008 10:51:55 EDT

suchey : Problems continue.

I called Comcast support. They also told me I was the only person in Central Illinois that had called in complaining of slow speeds/ problems (my neighbors, friends, family, posts in various threads, people calling my workplace, and the direct info from house call techs that calls are pouring in must not count).

I realize that the phone support may not have access to ALL of the information in this regard, but why would they be instructed or even allowed to say this at all. It just makes Comcast as a whole look confused and unaware.

I am very dissatisfied with Comcast Internet and customer service at this point. If I had any alternative available I would drop them like a hot rock.

Re: Switched from Insight? Post here

Mon, 28 Apr 2008 00:18:48 EDT

MADx :

Re: Switched from Insight? Post here

Sat, 26 Apr 2008 21:42:00 EDT

Snorlax4 : Here's tonight's test...

Anyone else near me...INDY0365, you still here? You getting speeds like this???

Re: Switched from Insight? Post here

Sat, 26 Apr 2008 14:34:22 EDT

bar : I also just spoke with the service rep about slow speeds in Champaign, Illinois and was told that no one in Illinois had reported any problems!

My neighbors and I have been experiencing intermittent slow speeds for several days. The phone rep will send a tech to your house, but I was told they had no way of reporting or assessing a problem that that may involve an entire area, rather than one house. I remember that Insight was always able to tell me if there were problems in my general location.

Reps on two different days confirmed my slow ping times. The last rep told me that my modem wasn't working, even though I was on-line and accessing web pages (slowly) as we were speaking.

Re: Switched from Insight? Post here

Sat, 26 Apr 2008 13:07:44 EDT

k9sarge : Suchey,

What a joke Comcast is. I just got off the phone with service and they rep had the gall to tell me nobody else in central IL has reported any issues! He went through the usual reboot everything and then told me that he could send someone out but if they didn't find a problem on their end I would be charged. I tried explaining to him that the forums are full of users in our area complaining about this but it didn't mater. I will admit the guy was nice enough but could not help with the situation.

I did another tracert before calling he couldn't believe the latency of 211 ms in one hop.It amazes me that I go from Peoria to Chicago to Indy to Nashville to Atlanta then back to Chicago and then go to Google.

Re: Switched from Insight? Post here

Sat, 26 Apr 2008 12:11:14 EDT

suchey : Getting slow speeds in North Peoria/ Dunlap area as well over the past few days.

Latency to Chicago tripled/quadrupled starting around Wednesday of last week (now a minimum of 65+ms all the way up to 250+ ms), download speeds went haywire on Thursday and continue to be slow (sometimes goes as low as 600-800k). Upload speeds remain constant and within range. Modem signals are excellent.

I am in a position at my workplace where Comcast troubles result in a large influx of calls from Comcast customers and plenty of others in the area are also complaining of similar issues and/or complete disconnects (with especially heavy volume over the past few days starting around Thursday), so you aren't alone.

I wonder if/how this is related to the recent issues in Chicago/Indiana?

Hope this gets worked out soon.

Re: Switched from Insight? Post here

Sat, 26 Apr 2008 11:19:38 EDT

k9sarge : Near Peoria IL here and service is terrible. Barley get 1Mg down right now. Pings are really high. Below is my tracert to Google.
Tracing route to www.l.google.com [64.233.167.104]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms DDD-WRT [192.168.14.100]
2 * * * Request timed out.
3 13 ms 17 ms 9 ms ge-1-1-ur01.pekin.il.chicago.comcast.net [68.85.
179.65]
4 13 ms 23 ms 14 ms 68.85.176.118
5 32 ms 14 ms 19 ms 68.85.176.21
6 60 ms 24 ms 21 ms pos-0-11-0-0-ar01.indianapolis.in.indiana.comcas
t.net [68.86.90.170]
7 30 ms 32 ms 45 ms pos-0-1-0-0-cr01.nashville.tn.ibone.comcast.net
[68.86.90.169]
8 67 ms 48 ms 49 ms pos-0-5-0-0-cr01.atlanta.ga.ibone.comcast.net [6
8.86.85.66]
9 43 ms 37 ms 39 ms te-3-4.car1.Atlanta2.Level3.net [4.71.252.17]
10 * 47 ms 54 ms ae-73-52.ebr3.Atlanta2.Level3.net [4.68.103.62]

11 74 ms 38 ms 89 ms ae-62-60.ebr2.Atlanta2.Level3.net [4.69.138.3]
12 60 ms 70 ms 72 ms ae-3.ebr2.Chicago1.Level3.net [4.69.132.73]
13 61 ms 60 ms 88 ms ae-21-56.car1.Chicago1.Level3.net [4.68.101.162]

14 59 ms 58 ms 58 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18
]
15 62 ms 62 ms 60 ms 72.14.232.53
16 63 ms 72 ms 58 ms 72.14.232.74
17 59 ms 60 ms 61 ms py-in-f104.google.com [64.233.167.104]

Trace complete.

Things were just starting to get better with Insight when Comcast comes in and screws things up!

Re: Switched from Insight? Post here

Wed, 23 Apr 2008 18:43:51 EDT

EG :

said by GLIMMER :

no i meant fiber ring that way its redundant just like at most netcenters.

Fair enough Bud :)

Re: Switched from Insight? Post here

Wed, 23 Apr 2008 16:18:06 EDT

GLIMMER : no i meant fiber ring that way its redundant just like at most netcenters.

Re: Switched from Insight? Post here

Mon, 21 Apr 2008 23:55:57 EDT

EG :

said by espaeth :

I believe he means physical ring configuration connecting all of the devices.

I suspect that you are correct espaeth, but *I* felt the desire to ask.. :)

Re: Switched from Insight? Post here

Mon, 21 Apr 2008 23:14:21 EDT

espaeth :

said by iamcool2 :

Looking at the Chicago return trace route their is about a 24ms delay between Comcast's Chicago network and the Routers here in Indianapolis, which is very high considering it should be around 5ms.

It would only be 5ms if you had private fiber between those locations. Since this is outside of their planned national network it's definitely possible (for reasons of circuit lead-time) that they extended an ATM or MPLS circuit to get the Indianapolis market into the same routing plane as the rest of the national network, but not fully integrated into the fiber backbone.

Re: Switched from Insight? Post here

Mon, 21 Apr 2008 23:04:46 EDT

espaeth :

said by EG :

When you use the term "ring", are you referring to the old *token ring* topology ?

I believe he means physical ring configuration connecting all of the devices. Basically every node has an East and West path and a fiber cut at any section is survivable because the traffic can loop back around.

Re: Switched from Insight? Post here

Mon, 21 Apr 2008 22:28:23 EDT

EG :

said by GLIMMER :

why is that comcast runs there own fiber ring network then it branches out to the net

When you use the term "ring", are you referring to the old *token ring* topology ?

If you are, then the topology that is being used these days is quite different.

Re: Switched from Insight? Post here

Mon, 21 Apr 2008 19:37:17 EDT

NormanS :

said by GLIMMER :

why is that comcast runs there own fiber ring network then it branches out to the net

If they didn't "branch out to the net", they would just have a Comcast "Intranet". You'd see a lot of neat "Comcast" stuff, but no Google, MSN, Yahoo!, or YouTube.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Mon, 21 Apr 2008 13:33:43 EDT

GLIMMER : why is that comcast runs there own fiber ring network then it branches out to the net

Re: Switched from Insight? Post here

Sun, 20 Apr 2008 18:01:57 EDT

NormanS : There is nothing with 5 ms of me. Closest is within the South S.F. Bay Area; typically 8 ms. It boggles my mind that anyone can get a 5 ms latency to any point beyond 100 miles of their location, unless they have a fiber connection end-to-end.

Using data from Indy41231's posts:

To his Noblesville, Indiana connection:

To his Google destination:
Google is closer to me (Chicago?) than Noblesville. I am trying to compensate for the difference between cable and DSL; but I've never seen cable trace routes showing only 5 ms over a distance of ~100 miles.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sun, 20 Apr 2008 14:12:03 EDT

iamcool2 : It looks like the Level 3 routers are correctly labeled

With that low of latency That Router would have to be in Atlanta

The return trace route's also seem to be screwed up

Looking at the Chicago return trace route their is about a 24ms delay between Comcast's Chicago network and the Routers here in Indianapolis, which is very high considering it should be around 5ms.

However if you do a trace route from somewhere such as Newyork their is only a 4ms delay between the SAME chicago and indianapolis routers.

I'm guessing Comcast has a router somewhere configured wrong?

Re: Switched from Insight? Post here

Thu, 17 Apr 2008 11:20:33 EDT

NormanS :

said by indy34234 :

your right, Any idea how it could show that?? The routing seems VERY messed up. 45ms is still kinda a high ping to chicago

Not a clue. Too high for Indiana to Illinois, but impossibly low for Indiana to Georgia to Illinois. Evidently, the routers on the Level 3 network do not accurately reflect the geographic path the packets are taking. May be coupled with network congestion.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Wed, 16 Apr 2008 22:25:19 EDT

anon : your right, Any idea how it could show that?? The routing seems VERY messed up. 45ms is still kinda a high ping to chicago

Re: Switched from Insight? Post here

Wed, 16 Apr 2008 22:22:59 EDT

NormanS : Your trace routes are showing an average 45 ms latency from Indiana to Georgia to Illinois? Something is not right; round trip latency should be closer to 65 ms.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Wed, 16 Apr 2008 20:30:12 EDT

anon : Routing & latency is still bad

Tracing route to google.com [64.233.167.99]over a maximum of 30 hops:   1     *        *        *     Request timed out.  2     8 ms     8 ms    57 ms  ge-1-2-ur01.noblesville.in.indiana.comcast.net [68.85.179.9]  3    22 ms    11 ms    15 ms  pos-0-10-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.174]  4    57 ms    30 ms    42 ms  pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net [68.86.85.65]  5    37 ms    38 ms    79 ms  pos-0-5-0-0-cr01.atlanta.ga.ibone.comcast.net [68.86.85.66]  6    32 ms    30 ms    34 ms  te-3-3.car1.Atlanta2.Level3.net [4.71.252.1]  7    53 ms    33 ms    35 ms  ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]  8    44 ms    53 ms    40 ms  ae-72-70.ebr2.Atlanta2.Level3.net [4.69.138.19]  9    51 ms    36 ms    41 ms  ae-3.ebr2.Chicago1.Level3.net [4.69.132.73] 10    36 ms    33 ms    32 ms  ae-21-52.car1.Chicago1.Level3.net [4.68.101.34] 11    36 ms    90 ms    34 ms  GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18] 12    34 ms    75 ms    40 ms  72.14.232.53 13    83 ms    52 ms    68 ms  72.14.232.70 14    33 ms    50 ms    59 ms  py-in-f99.google.com [64.233.167.99] Trace complete.

Re: Consistantly show intermitent loss on Comcast nodes/routers

Mon, 14 Apr 2008 19:52:21 EDT

EG :

said by fishmaster :

IF the statement you made was true about certain routers not responding to pings

There are no "ifs" about it..

Re: Consistantly show intermitent loss on Comcast nodes/routers

Mon, 14 Apr 2008 10:51:41 EDT

NormanS : Pinging a destination isn't the same thing as running a trace route. Trace route uses a specific type of ICMP packet which expires after a TTL counter goes to zero. When the TTL counter is zero, a router may (or may not) return a "Time exceeded" response. Routers not responding to a TTL=0, can still pass ICMP when TTL>1, or just trying to bounce off of a destination.

So what does this "red line" stuff mean under those conditions?
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Consistantly show intermitent loss on Comcast nodes/routers

Mon, 14 Apr 2008 09:11:32 EDT

fishmaster : Generally the first Chicago hop varies & has been one to show the intermittent losses in some other tests. However My internet surfing and usage does not revolve strictly around Chicago. The packet losses are intermittent. IF the statement you made was true about certain routers not responding to pings then they would be a complete redline. Funny.. I can ping comcast,net, comcast.com and google.com Generally I do not have a complete redline save for the first "deep inspection privacy invading" first hop until the intermittent ones show up usually around the latter part of the day or after a few minutes of continuous pinging.
--
Browse A lot - Sign In Little - Post Even Less

Re: Switched from Insight? Post here

Sun, 13 Apr 2008 17:17:23 EDT

iamcool2 :

Re: Consistantly show intermitent loss on Comcast nodes/routers

Sun, 13 Apr 2008 12:41:39 EDT

anon :

said by fishmaster :

I have been gathering saved Ping plotter images over the course of the last several months from pinging random & common domains. the two main culprits have been located in CT & MA showing the intermittent packet losses every 30 - 40 seconds. Every support call i have made i told them about it. Evidently it falls on deaf ears. So I fired off a complaint to Lisa Madigan & a few other officials. BTW the email Rick Germano is just a PR placebo.

One other thing that gets me is when I ping a server on the west coast we first get routed to the east coast then back to the west. This makes perfect network management/routing sense to me...Yah right.

At least your latency is decent. From looking at your review It looks like your getting a 13 ping to chicago. Thats nothing to complain about.
The Routers your talking about are actually in chicago, comcast just has the names of them wrong. The packet loss your seeing also is because google and comcast have their routers set-up not to respond to pings. It looks perfectly fine and awhole lot better than the 35-40 ping we are getting to chicago.

Consistantly show intermitent loss on Comcast nodes/routers

Sun, 13 Apr 2008 11:22:43 EDT

fishmaster : I have been gathering saved Ping plotter images over the course of the last several months from pinging random & common domains. the two main culprits have been located in CT & MA showing the intermittent packet losses every 30 - 40 seconds. Every support call i have made i told them about it. Evidently it falls on deaf ears. So I fired off a complaint to Lisa Madigan & a few other officials. BTW the email Rick Germano is just a PR placebo.

One other thing that gets me is when I ping a server on the west coast we first get routed to the east coast then back to the west. This makes perfect network management/routing sense to me...Yah right.
--
Browse A lot - Sign In Little - Post Even Less

Re: Switched from Insight? Post here

Sun, 13 Apr 2008 09:44:03 EDT

anon : I am absolutely fed up with comcast now. Funny how Insight was able to keep the Midwest powered with little to no problems. Comcast comes in and BAM!!!!!!!!, nothing but problems. I went to cable modem for online gaming. My connection is fooking bad that I am kicked every 3-12 secs now. Their service is an absolute joke. Who the fook cares about speed when you can't keep people connected to the freaking internet. And I know its on comcast's end because I've had 5 different techs out and have all said the same thing, "Your equipment is fine. The problem is not here at your house." I am screwed because they are my only internet provider outside dsl and I can't go that route for online gaming because I live too far away to keep a reliable signal. COMCAST IS A SHITTY PROVIDER!!!!!!!!!

Re: Switched from Insight? Post here

Sat, 12 Apr 2008 19:56:29 EDT

Djarum : My speeds have dropped like a rock here in Bloomington, IN in the last 72 hours. I went from have 10Meg down to just under 6.

Re: Switched from Insight? Post here

Sat, 12 Apr 2008 13:33:37 EDT

Shack :

said by parido :

sniff sniff, Smell that? Something stinks in Bloomington. It's not even CLOSE to Normal!!!!

it's only 2 miles away, that seems close.

Re: Switched from Insight? Post here

Thu, 10 Apr 2008 22:47:07 EDT

parido : sniff sniff, Smell that? Something stinks in Bloomington. It's not even CLOSE to Normal!!!!

:huh:

Re: Switched from Insight? Post here

Wed, 09 Apr 2008 22:17:37 EDT

NormanS :

said by fbelcher :

I think they sell your email address to everyone.

A lot of people believe that about their ISP; but I have never seen any evidence to support that. The 'comcast.net' domain covers a significantly larger number of user than Insight BB had before selling of a part of their customer base to Comcast. Spammers will try any user name against domains, such as 'comcast.net', in an attempt to find targets for their nefarious activity. Just something spammers do.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Wed, 09 Apr 2008 22:07:15 EDT

iamcool2 : i dont have any spam with my Comcast Email

Re: Switched from Insight? Post here

Wed, 09 Apr 2008 20:58:23 EDT

fbelcher : Got switched in Peoria area and all I can say is I miss insights spam filters.They did a pretty good job.Not comcast.,.......I think they sell your email address to everyone.Since comcast took over spam increase 1000 percent.

Re: Switched from Insight? Post here

Wed, 09 Apr 2008 19:32:19 EDT

scwatts : I'm in Bloomington, Illinois. Switched to Comcast from Insight and saw my peak time speeds consistently drop from 10+ megs to 3 to 6. Very, very disappointing drop in service. And their customer service for folks switched to Insight -- it's nonexistent. Took me over two months and many, many frustrating hours on my end to resolve their billing mistake.

I hope this isn't the typical level of quality I'll be seeing from Comcast. Horrible!

Re: Switched from Insight? Post here

Mon, 07 Apr 2008 23:55:51 EDT

iamcool2 : I'm still having Routing issues.

Tracing route to google.com [72.14.207.99]over a maximum of 30 hops:   1     *        *        *     Request timed out.  2    17 ms    19 ms    18 ms  ge-1-2-ur01.noblesville.in.indiana.comcast.net [68.85.179.9]  3    18 ms    24 ms    25 ms  pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]  4    50 ms    50 ms    52 ms  pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net [68.86.85.65]  5    41 ms    37 ms    47 ms  COMCAST-IP.car1.Atlanta2.Level3.net [4.71.252.2]  6    43 ms    45 ms    42 ms  te-3-3.car1.Atlanta2.Level3.net [4.71.252.1]  7    60 ms    51 ms    49 ms  ae-73-52.ebr3.Atlanta2.Level3.net [4.68.103.62]  8    71 ms    76 ms    64 ms  ae-2.ebr1.Washington1.Level3.net [4.69.132.86]  9    56 ms     *       59 ms  ae-81-81.csw3.Washington1.Level3.net [4.69.134.138] 10    69 ms    71 ms    74 ms  ae-83-83.ebr3.Washington1.Level3.net [4.69.134.169] 11    71 ms    67 ms    76 ms  ae-3.ebr3.NewYork1.Level3.net [4.69.132.90] 12    55 ms    55 ms    69 ms  ae-93-93.csw4.NewYork1.Level3.net [4.69.134.110] 13    53 ms    58 ms    59 ms  ae-43-99.car3.NewYork1.Level3.net [4.68.16.197] 14    61 ms    51 ms    54 ms  GOOGLE-INC.car3.NewYork1.Level3.net [4.71.172.82] 15    74 ms    83 ms    71 ms  72.14.236.219 16    77 ms    80 ms    78 ms  72.14.236.183 17    79 ms    89 ms    83 ms  66.249.94.118 18    83 ms    77 ms    79 ms  eh-in-f99.google.com [72.14.207.99] Trace complete.

Latency is not that great either

Re: Switched from Insight? Post here

Mon, 07 Apr 2008 02:03:37 EDT

NormanS :

said by OverBurn :

9 43 ms 35 ms 35 ms ae-72-52.ebr2.Atlanta2.Level3.net [4.68.103.61]

10 30 ms 31 ms 35 ms ae-3.ebr2.Chicago1.Level3.net [4.69.132.73]

Are Chicago and Atlanta so close as these latencies indicate?
Is Atlanta really as close to Chicago as Google, in the South S.F. Bay Area is to San José, California, also in the South S.F. Bay Area?

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sun, 06 Apr 2008 22:59:36 EDT

sikboy1029 : Terrible speeds in Freeport also. Any online games are pretty much unplayable right now, and they have the gumption to call and try to get me to switch to their phone service...yeah, right

Re: Switched from Insight? Post here

Thu, 03 Apr 2008 20:36:46 EDT

iamcool2 : same here

Tracing route to google.com [64.233.167.99]
over a maximum of 30 hops:

1 * * * Request timed out.
2 9 ms 8 ms 8 ms ge-1-2-ur01.noblesville.in.indiana.comcast.net [68.85.179.
9]
3 6 ms 7 ms 13 ms pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.
86.90.170]
4 * 34 ms 34 ms pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net [68.86.85.
65]
5 34 ms 38 ms 32 ms COMCAST-IP.car1.Atlanta2.Level3.net [4.71.252.26]
6 38 ms 33 ms 31 ms te-4-3.car1.Atlanta2.Level3.net [4.71.252.25]
7 45 ms 34 ms 48 ms ae-61-51.ebr1.Atlanta2.Level3.net [4.68.103.28]
8 36 ms 33 ms 35 ms ae-72-70.ebr2.Atlanta2.Level3.net [4.69.138.19]
9 31 ms 35 ms 32 ms ae-3.ebr2.Chicago1.Level3.net [4.69.132.73]
10 34 ms 34 ms 34 ms ae-21-56.car1.Chicago1.Level3.net [4.68.101.162]
11 43 ms 41 ms 31 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18]
12 39 ms 36 ms 32 ms 66.249.94.133
13 49 ms 32 ms 38 ms 72.14.232.70
14

Re: Switched from Insight? Post here

Thu, 03 Apr 2008 18:18:52 EDT

OverBurn : Still weird routing in Greenwood. The first few days after the Insight switch over, I went straight to Chicago from Indianapolis. It's been like this ever since, along with slower speeds and momentary disconnects.

Tracing route to www.l.google.com [64.233.167.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 7 ms 6 ms 7 ms ge-1-1-ur01.greenwood.in.indiana.comcast.net [68.85.178.153]
4 8 ms 6 ms 7 ms 68.85.176.218
5 9 ms 9 ms 9 ms pos-0-11-0-0-ar01.indianapolis.in.indiana.comcast.net [68.86.90.170]
6 32 ms 31 ms 31 ms pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.85.65]
7 31 ms 33 ms 30 ms COMCAST-IP.car1.Atlanta2.Level3.net [4.71.252.6]

8 30 ms 30 ms 31 ms te-3-2.car1.Atlanta2.Level3.net [4.71.252.5]
9 43 ms 35 ms 35 ms ae-72-52.ebr2.Atlanta2.Level3.net [4.68.103.61]

10 30 ms 31 ms 35 ms ae-3.ebr2.Chicago1.Level3.net [4.69.132.73]
11 30 ms 30 ms 35 ms ae-21-54.car1.Chicago1.Level3.net [4.68.101.98]

12 31 ms 30 ms 31 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18]
13 31 ms 30 ms 31 ms 72.14.232.53
14 32 ms 31 ms 36 ms 64.233.175.42
15 32 ms 30 ms 31 ms py-in-f147.google.com [64.233.167.147]

Re: Switched from Insight? Post here

Thu, 03 Apr 2008 17:42:12 EDT

plat2on1 : Tracing route to te-3-1-ar01.chartford.ct.hartford.comcast.net [68.86.90.58]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms TomatoRouter [192.168.1.1]
2 7 ms 7 ms 7 ms 73.157.16.1
3 10 ms 10 ms * ge-1-37-ur01.carmel.ny.hartford.comcast.net [68.86.230.5]
4 7 ms 8 ms 7 ms te-9-4-ur01.danbury.ct.hartford.comcast.net [68.86.230.253]
5 8 ms 8 ms 7 ms te-8-3-ur02.danbury.ct.hartford.comcast.net [68.86.231.226]
6 14 ms 8 ms 10 ms te-9-1-ur01.westhaven.ct.hartford.comcast.net [68.87.182.62]
7 10 ms 11 ms 9 ms te-9-1-ur01.newhaven.ct.hartford.comcast.net [68.87.182.58]
8 10 ms 9 ms 10 ms te-4-1-rr01.branford.ct.hartford.comcast.net [68.87.182.54]
9 10 ms 10 ms 11 ms te-3-2-rr01.bolton.ct.hartford.comcast.net [68.87.182.210]
10 12 ms 14 ms 10 ms te-3-2-rr01.ehartford.ct.hartford.comcast.net [68.87.182.229]
11 10 ms 15 ms 12 ms te-4-1-rr01.chartford.ct.hartford.comcast.net [68.87.182.233]
12 13 ms 10 ms 11 ms te-3-1-ar01.chartford.ct.hartford.comcast.net [68.86.90.58]

Trace complete.

looks correct from this end, there is some strange stuff going on with comcsts ibone network that i can't explain.

Re: Switched from Insight? Post here

Thu, 03 Apr 2008 16:17:43 EDT

Mic : I've had this crappy service the whole time, before and after the switch from InsightBB. High pings, slow speeds, and packet loss.

Now I can't tell if it's just bad routing, or there are still uncapped kids on my node going to town.
--
Xanga

Re: Switched from Insight? Post here

Thu, 03 Apr 2008 00:54:58 EDT

crischen : Well, here in Anderson.. they reset my modem tonight about 5 times and now my speedtest speeds have been cut in 1/3 or so. Went from average of 30000/1700 to 9000/700.
--
-Kinsey
Geeky chix0r

Re: Switched from Insight? Post here

Wed, 02 Apr 2008 22:26:03 EDT

MADx : I agree.

Re: Switched from Insight? Post here

Wed, 02 Apr 2008 22:08:16 EDT

iamcool2 : Latency to chicago is still high but its definitely a step in the right direction. Hopefully they change it gets changed here soon also.

I'm surprised they just dont connect us to the ibone here in Indianapolis.

Re: Switched from Insight? Post here

Wed, 02 Apr 2008 21:03:12 EDT

EG : 6 38 ms 29 ms 38 ms te-3-1-ar01.chartford.ct.hartford.comcast.net [6
8.86.90.58]

The reverse DNS/host name information for hop #6 maybe incorrect.

Tracing route to te-3-1-ar01.chartford.ct.hartford.comcast.net [68.86.90.58]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 11 ms 9 ms 9 ms ge-2-4-ur01.union.nj.panjde.comcast.net [68.86.2
20.145]
4 9 ms 9 ms 9 ms po-10-ur02.union.nj.panjde.comcast.net [68.86.20
9.238]
5 12 ms 16 ms 10 ms po-10-ur01.jerseycity.nj.panjde.comcast.net [68.
86.209.242]
6 20 ms 9 ms 9 ms po-10-ur02.jerseycity.nj.panjde.comcast.net [68.
86.209.246]
7 19 ms 8 ms 9 ms po-10-ur01.narlington.nj.panjde.comcast.net [68.
86.209.250]
8 11 ms 9 ms 17 ms po-10-ur02.narlington.nj.panjde.comcast.net [68.
86.158.178]
9 9 ms 9 ms 9 ms po-70-ar01.verona.nj.panjde.comcast.net [68.86.2
09.254]
10 11 ms 12 ms 11 ms pos-0-6-0-0-crs01.plainfield.nj.panjde.comcast.n
et [68.86.90.30]
11 14 ms 14 ms 11 ms pos-0-3-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.90.57]
12 15 ms 20 ms 33 ms te-3-1-ar01.chartford.ct.hartford.comcast.net [6
8.86.90.58]

Trace complete.

Hmmm...

Re: Switched from Insight? Post here

Wed, 02 Apr 2008 20:16:11 EDT

MADx : Tracing route to www.l.google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 9 ms ge-1-1-ur01.richmond.in.indiana.comcast.net [68.
85.179.113]
4 10 ms 9 ms 10 ms 68.85.176.250
5 27 ms 25 ms 25 ms po-10-ar01.area4.il.chicago.comcast.net [68.87.2
29.110]
6 38 ms 29 ms 38 ms te-3-1-ar01.chartford.ct.hartford.comcast.net [6
8.86.90.58]
7 29 ms 32 ms 33 ms pos-0-3-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.90.57]
8 30 ms 34 ms 34 ms xe-9-2-0.edge1.Chicago2.Level3.net [4.71.248.25]

9 31 ms 30 ms 41 ms ae-11-55.car1.Chicago1.Level3.net [4.68.101.130]

10 32 ms 31 ms 27 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18
]
11 32 ms 29 ms 29 ms 72.14.232.53
12 39 ms 38 ms 34 ms 72.14.232.70
13 34 ms 31 ms 33 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

Re: Switched from Insight? Post here

Wed, 02 Apr 2008 16:07:39 EDT

iamcool2 : Mine doesn't seem to be :(

Could you post a traceroute of yours? Just curious what it looks like.

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 22:55:16 EDT

MADx : Seems as if the routing issue is being fixed at this moment.

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 22:24:37 EDT

anon : The low speeds, high latency, and bad routing are starting to get old. I'm leaving for dsl soon if things don't start improving

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 20:08:03 EDT

EG :

said by msgtwins :

I have about had it and am looking at Satellite for both Internet and Television. Yes, I know they have their own set of problems, but at least I know what I am getting into up front.

If you are an online gamer, you will not be very happy with internet delivered via satellite.

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 14:47:47 EDT

jsenright :

said by msgtwins :

I was on the phone to Comcast tech support this weekend and was point blank told that 6 to 8Mb was as fast as it was ever going to get in the Kokomo area. It seems that every time you call someone on the other end gives a different, incorrect answer. I have about had it and am looking at Satellite for both Internet and Television. Yes, I know they have their own set of problems, but at least I know what I am getting into up front.

I'm in omokoK and I've been getting a constant 9.3 meg from 8 newshosting connections..

However that is down from the constant 9.8 meg i was getting before Comcast took over.

I have no idea why Comcast felt they needed the additional .5meg overhead.. Sandvine maybe..??..

BTW I do $15 / hr service calls in kokomo if you need help.. cheapest in town... :)

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 14:27:02 EDT

MADx : What I heard is no new speed upgrades (ex.Blast) will be added to customers accounts until Comcast decides what will be offered in the areas that use to be Insight.

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 10:43:25 EDT

anon : I was on the phone to Comcast tech support this weekend and was point blank told that 6 to 8Mb was as fast as it was ever going to get in the Kokomo area. It seems that every time you call someone on the other end gives a different, incorrect answer. I have about had it and am looking at Satellite for both Internet and Television. Yes, I know they have their own set of problems, but at least I know what I am getting into up front.

Re: Switched from Insight? Post here

Tue, 01 Apr 2008 09:00:04 EDT

MADx : 16megs is all good, but Comcast have to address the issues here in Richmond and other former Insight areas, because people are not to happy with their service.

»www.pal-item.com/apps/pbcs.dll/a···04010303

Re: Switched from Insight? Post here

Mon, 31 Mar 2008 23:39:12 EDT

OverBurn : Maybe a bump up to 16megs will put us back to the actual speeds we were getting before with Insight.

Re: Switched from Insight? Post here

Mon, 31 Mar 2008 23:02:30 EDT

jsenright :

said by MADx :

I was told today that Comcast will be switching all former Insight customers to 16megs speeds (standard)at no extra cost by the end of June, .....

Damn!! 16meg..

I could get busted for bandwitdh abuse real easy with 16meg.. ;)

Bring it on.. :)

Re: Switched from Insight? Post here

Mon, 31 Mar 2008 18:50:37 EDT

anon : Hopefully better routing comes with it

Re: Switched from Insight? Post here

Mon, 31 Mar 2008 18:34:35 EDT

MADx : I was told today that Comcast will be switching all former Insight customers to 16megs speeds (standard)at no extra cost by the end of June, and new HD and digital channels will be added also in June. I don't know how true this is, so take it as you like.

Re: Switched from Insight? Post here

Mon, 31 Mar 2008 03:57:21 EDT

Tbvindy : I agree with you. I been an Insight customer for a long time and loved it. But with Comcast my speeds are all over the place and my line quality tests are not good. I already had DSL hooked up before the switch took place and I can tell you that the DSL is far more responsive. I am going to cancel my cable internet this coming week. I really was hoping for great things when Comcast took over, specially faster packages etc. but what good is it if the network has problems, latency and speeds that fluctuate all over the place. I know that others have posted line quality tests results in here with losses ranging up to 40% and folks in this forum say its close to perfect. Will with Insight and ATT DSL my line quality tests have zero losses. I guess I'm use to being on networks that are exceptional compared to Comcast. Good Luck

Re: Switched from Insight? Post here

Mon, 31 Mar 2008 02:57:45 EDT

ubelong2matt : I too am having these same issues. All the ones originally posted by the starter are still going on except today I developed a new one. Randomly at about 5pm, the latency went up to around 300+ and the download/upload speeds went to 512kb/80kb. I tried to contact Comcast but since the bill is in my roommate's name and he's sleeping, I can't find out the account information and they refuse to help me with my technical problem because my billing information is not present.

I'm looking into DSL as I cannot wait for them to get their act together. As many have stated, this has been going on since immediately following the buyout and there is no end in sight. On a plus note, speed tests no longer point to Oklahoma so I suppose you could say things are improving.

I live in Normal, IL just off ISU's campus and I can only imagine how terrible the connection speeds are with 1000 people sharing 1 network. It sucks that complaining to Comcast will not get us anywhere as losing our $40 a month means nothing to their multi-billions! Maybe if enough people leave, they might pick up the pace. Why is it that InsightBB did the 10MB thing with no problem even with major colleges on the same backbone and Comcast, a company that absolutely dwarfs InsightBB, can't? :(

Re: Switched from Insight? Post here

Sun, 30 Mar 2008 14:57:38 EDT

anon : I had a third tech out on Thurs. He found a huge error problem coming from Comcast's signal to my modem. He went to the pole outside, same result. Came back inside and told me "The problem is not on your end. Your equipment is great and working properly. I'll have maintenance come out and check it." I got a call and was told maintenance checked the line and the signal was fine. I'M STILL GETTING DISCONNECTED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Instead of sending out maintenance to do their job on the lines and/or equipment, they are sending me a 4th tech. Comcast boosts about high speed. Their is more than freaking speed. All Insight customers would gladly trade speed for quality, in my personal opinion. I wish I had another internet provider near me because I think Comcast is crap in service.

Re: Switched from Insight? Post here

Sat, 29 Mar 2008 16:56:54 EDT

NormanS : I expect that Chicago is more than 30 ms from Atlanta. I expect that a trace route from Noblesville, Indiana to Atlanta, Georgia, to Chicago, Illinois would be somewhat more than 30 ms.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sat, 29 Mar 2008 15:57:16 EDT

Tom76 : 30ms is about 2x higher than the latency we should be getting. With insight we would get 16-20ms. On comcast's cbone we can easily get 12-13ms to chicago.

If you look at the traceroute's though it seems that we are getting sent all the way down to atlanta before comming back up to chicago

Re: Switched from Insight? Post here

Sat, 29 Mar 2008 14:44:32 EDT

NormanS :

said by indy234343 :

We still have the same shitty routing however :(

You appear to be 30 ms away from your destination. It may be that 30 ms from your premises to your destination is a tad high, but I don't see any sign of problematic routing.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sat, 29 Mar 2008 13:46:57 EDT

anon : Looks like they have gave hostnames to the routers and i'm on a 3 hour ip lease so i suspect something is up

We still have the same shitty routing however :(

Re: Switched from Insight? Post here

Sat, 29 Mar 2008 11:14:27 EDT

jsenright : I've been switched.. I just switched my email today..

So far no real problems.. except a .5 meg loss in speed..

I know about the speed reduction not from any speed test but from 8 connections to nhxl.newshosting.com... it was a solid 1230 KB/s .. now it's a solid 1164 KB/s... that's approx 9.8 meg to 9.3 meg..

The town I live in - Kokomo - is looking into smacking comcast around for jacking up the price as soon as they took over... but there isn't much the town can do about it...

Re: Switched from Insight? Post here

Fri, 28 Mar 2008 23:34:37 EDT

anon : I think its pretty obvious, Comcast has incorporated the Insight customers into the fold without any real enhancement or preparation to the system.

What that means is that Comcast is serving the same pie as always - just cut into smaller pieces. The "capping" referred to is likely just trying to strong arm customers into using less Internet.

The core issue for Comcast is in the health of the corporation. They aren't running the business well, aren't investing in next generation equipment and are falling behind. Now their getting sleazy with customer service, etc. Nearly everyone who is a customer, when given a choice, will vote with their feet.

Re: Switched from Insight? Post here

Fri, 28 Mar 2008 12:49:18 EDT

iflyrc0 : Anybody in Springfield, IL. having connection problems with comcast - I suggest looking at Xanadoo - I got the 256/128kbps service as a backup as Comcast and I were having a disagreement.

I've been a cable Internet customer since 2003 - 10 meg (well we all know what a laugh that is) since last summer.

Since Feb 21, 2008 I am not sure what I have but it says Comcast High Speed Internet - 3 service calls, 20-25 emails, Email exchanged with supposed Comcast executive, 20 - 30 chats and I have no idea how many calls (more then 20) or how many minutes wasted on hold.

Xanadoo at 256/128 is sometimes faster then Comcast 10.0 especially on text sites and so far it has not FAILED to load a web site. Heavy graphics slows it down but at least I am getting what I paid for.

See »adventinlife.blogspot.com/ for my story.

On Tues, March 25 I was told the Illinois Leadership Team would be contacting me to quickly resolve my problem. This info came from a Comcast corporate executive (supposedly).

On March 14, 2008, two weeks ago a comcast tech spent about an hour with me and took a printout to show his boss hopefully getting my problem escalated to the next level.

Have not heard a word from either and my RCA cable modem is working perfectly as a paperweight. I switch to it every so often to check and make sure but so far I've been wasting my time.

Either A) Comcast does not know HOW to fix the problem or B) They are too BIG to care.

If you do lots of downloading, Xanadoo is NOT for you. Not sure about gamers - they can tell you.

But if you simply surf the web and update a few websites/blogsites and answer a few emails everyday check into it. I hear they will soon cap your downloads monthly but everyone will be doing that so who cares.

Xanadoo does offer higher speeds - I just have not found a need personally to need them.

Re: Switched from Insight? Post here

Thu, 27 Mar 2008 09:43:08 EDT

MADx : I'm getting DSL on Monday. I would rather have good quality and service over speed any day. This is a local company I will be using, and I am hearing some good things about the quality of the service they offer. I hope its true, but it can't be as bad as Comcast service at this moment. Comcast speeds are good for bragging rights and speed tests, but that's all smoke and mirrors, because the quality is lacking and the routing is horrible.

Re: Switched from Insight? Post here

Wed, 26 Mar 2008 23:00:03 EDT

anon : Eventually they'll get the idea that it isnt our issue

Re: Switched from Insight? Post here

Wed, 26 Mar 2008 22:01:12 EDT

OverBurn : Looks like people need to refuse to let Comcast come out and check our end. We all know the problems are not on our end.
Then tell them most everyone that was switched over from Insight are having the same problems, maybe they'll get it through their dense skulls.

Re: Switched from Insight? Post here

Wed, 26 Mar 2008 21:05:50 EDT

iamcool2 : looks like i'm on a 3 hour lease. Anyone else seeing this?

Re: Switched from Insight? Post here

Wed, 26 Mar 2008 01:14:38 EDT

suchey : Still seeing some problems in the Peoria area as well.

Speeds are a off (especially during peak times), latency seems better, but the intermittent drop outs continue for me throughout the day.

I've had everything, up to and including the lines, checked by Comcast and they have not found any problems in my house.

Re: Switched from Insight? Post here

Wed, 26 Mar 2008 00:40:09 EDT

anon : Comcast, read carefully

FIX MY INTERNET CONNECTION!!!!!!!!!!!!!!!!!!!!! Since you took over the Rockford area the connection is absolute sh*t. I'm tired of my internet surfing timing out. I'm tired of my downloads taking 45 mins to 1.5 hours. I'm tired of getting kicked off my online games. WE NEVER HAD THESE PROBLEMS WITH INSIGHT!!!!!!!!!! FIX the problem!!!!!!!

Re: Switched from Insight? Post here

Tue, 25 Mar 2008 16:46:52 EDT

indy0365 : I like the picture in the heavy rain or snow

Re: Switched from Insight? Post here

Tue, 25 Mar 2008 14:51:52 EDT

MADx :

Seems that way for me to, but try to download a large file and see what happens. It took me over an hour to download a 600MB file when it use to take only five minutes at the most. Gaming is a whole different story. :(

Re: Switched from Insight? Post here

Tue, 25 Mar 2008 05:06:44 EDT

crischen :

Seems to be the norm for me....

Re: Switched from Insight? Post here

Mon, 24 Mar 2008 17:48:11 EDT

iamcool2 : Getting about half my speed right now

Re: Switched from Insight? Post here

Mon, 24 Mar 2008 09:31:23 EDT

MADx : I'm switching to DSL in about a week, I always wanted to tried it and now is the time to do so. Good luck to all, maybe one day Comcast will realize that the customer does matter. Next stop Dtv, I heard they have an awesome selection of HD programs. :D

Re: Switched from Insight? Post here

Mon, 24 Mar 2008 09:18:59 EDT

anon : That is true about it taking time to get everyone up to date to Comcast standards. Everywhere that Comcast took over is experiencing these same problems. Do they honestly believe we are buying their bullsh*t excuse of it being OUR computers? How hard is it for Comcast to come in and say " We apologize for the delay in a smooth changeover. We are experiencing unforeseen problems with switching everyone over to our servers. We are working on it as fast as possible."? How hard is that instead of saying " Its your equipment, not Comcast."? We aren't stupid. Everyone knows the problems started when Comcast took over. Even my kids take the blame or will admit to being in the wrong when they do something.

Re: Switched from Insight? Post here

Mon, 24 Mar 2008 07:11:38 EDT

fishmaster : It's from all the 'Deep Packet Inspection' devices they/third parties are implementing on the network. You know for the newer "increased value of service' by forging packets using certain protocols...I mean "Reasonable Network Management" and the Profiling of surfing habits and preferences to inject "enhanced behavior ads" thus enhancing your Online experience making it more robust & exciting. Obviously we are newer customers, so it takes a bit to complete & correlate our profile and build our personal data bases... :p
--
Browse A lot - Sign In Little - Post Even Less

Re: Switched from Insight? Post here

Sun, 23 Mar 2008 21:20:33 EDT

suchey : Looks like a lot of people are experiencing similar issues. Comcast keeps throwing techs at me and Tuesday a line guy is coming out. I am 99% certain that the issues I am having aren't related to anything that can be remedied from my home, but my outside box needs service anyway as it is certainly not weather proof. The last guy that was in there lost the screw that closed it, so he stuffed all the wired into it and jammed it shut with a zip tie (breaking the top hinge).

In my area Comcast is the only high speed internet solution, so I have no options or I would have already been shopping for a new provider.

If you are having trouble, keep calling Comcast. When they offer house calls, let their techs come out and stare blankly into an internet speed test. It's money out of their pocket (about $80 each time). I figure that the only way that Comcast is going to sit up and take notice of the issue is when it starts hitting them in the bottom line.

An additional link of interest for new Comcast folks: »comcastmustdie.com/ apparently this site tends to get Comcast attention. Make sure that you post your account numbers and that you are part of the Insight switch.

Here is the link to the Comcast help forums as well. »forums.comcast.net/comcastsupport/ They don't do much there either, but unless everyone keeps complaining they are not going to admit there is a problem.

Make sure to post post post about the problem to make sure we get their attention.

Re: Switched from Insight? Post here

Sun, 23 Mar 2008 13:04:26 EDT

anon : I completely agree with you. I was told the same thing. After they told me it was my router and modem, I went and bought a new modem, moto SBS101, and router. Still have problems here and now they tell me I have to pay to have a tech come out and check my line. How can it be that Insight customers were able to get online just fine with little to no problems and now with a new provider, Comcast, everyone is having problems. How is that a computer problem???? I am seriously considering getting DSL.

Re: Switched from Insight? Post here

Sun, 23 Mar 2008 12:45:29 EDT

anon : I was also switched to Comcast in the InsightBB buyout. Since that unfortunate day, my connection has been absolute crap. I am constantly kicked off online games, my internet lags out, screens freeze on me. When will these problems be fixed? Why should I have to pay for a service that is not properly being provided?

Re: Switched from Insight? Post here

Sun, 23 Mar 2008 02:48:24 EDT

anon : My speeds have gone from 20MB d/l to 1.8 MB d/l

My u/l has been hitting 2.8 MB the past day. Sad when uploads are faster than downloads.

My web is creepy slow these days. Like everyone else, I was fine one day, and the next day when Comcast took over, I am in the toilet.

I seriously hope a class action lawsuit forms. This company has got to be stopped.

Re: Switched from Insight? Post here

Sun, 23 Mar 2008 00:53:18 EDT

iamcool2 : i'll give them another week or two to get things straightened out

Re: Switched from Insight? Post here

Sun, 23 Mar 2008 00:29:39 EDT

Tbvindy : Hey NHRARacer I fell the exact same way up here in Anderson. First few days seemed great. But my speeds fluctuate so much I have no ideal what my actual speeds are set at, with Insight my speed tests were always consistent. Before this switch took place I went ahead and got dsl hooked up. To me the dsl seems a lot snappier and the ping times are lot better even though my dsl speeds are at 6016/768. I will give Comcast time to get the switch completed to see what happens, I really want to give them a chance. But if this continues I will keep the dsl and drop my cable internet. Post if you see improvements in your area and I will do the same.

Re: Switched from Insight? Post here

Sat, 22 Mar 2008 23:57:20 EDT

OverBurn : The first week after the Comcast switch over everything was great, same speeds as Insight and no problems. Now it's gone to sh*t. Speeds wildly fluctuate, momentary pauses like I have no connection. Tracert's show insane routing. When I'm downloading the graph looks like a heartbeat now, before it was a consistent flat line with speeds rarely fluctuating.

Comcast isn't making a very good first impression. Time to start checking in to how fast a DSL connection I can get, I already have DTV for my TV's.

Re: Switched from Insight? Post here

Sat, 22 Mar 2008 21:43:03 EDT

anon : Still have routing issue happening to me since the switch. Comcast sent multiple techs and tried to "fix" my problem when the techs leave, they admit it is their routing that is the issue and that they get the SAME PROBLEM even from the pole.

I am now routing so poorly to Level3 based networks that even websites have difficulty loading. After a week at another location with Comcast I know this has to be a regional problem.

It is my opinion that Comcast should fix it already or at least give us the bone that someone is aware of the issue and is working on a fix.

If Insight could do this so well with a supposedly "crappy network up there that we took over (from Insight)" (thanks Comcast tech support) you gotta believe one of the largest internet providers in the US can figure out something.

Re: Switched from Insight? Post here

Fri, 21 Mar 2008 22:15:46 EDT

anon : Does anyone know if comcast is going to be upgrading the networks & fixing the routing?????

I know their is some comcast tech's that browse these forums it would be nice if one would respond :(

Re: Switched from Insight? Post here

Fri, 21 Mar 2008 21:19:26 EDT

fishmaster : It's been all over the place for me speed-n-latency, Imap folder timeouts, SSL issues. Pingpltter for me has been showing a consistent node with intermittent problems..
--
Browse A lot - Sign In Little - Post Even Less

Re: Switched from Insight? Post here

Fri, 21 Mar 2008 19:27:26 EDT

themess : Very similar speed results for me, but latency to Chicago is about 137 ms. I live about a mile north of the Comcast office in Lafayette, IN. Also got 10/1 when Insight ran it. Since Comcast took over, there is often a delay, sometimes several seconds, for sites to start to appear. Video clips don't display recently on some sites.

Re: Switched from Insight? Post here

Fri, 21 Mar 2008 19:14:23 EDT

iamcool2 : Just to show how inconsistent my connection speeds are right now here is what my Task Manager Networking Graph looks like while downloading 10 Fedora linux installs, all of which are from different mirrors so the connection is 100% dependant on comcast.

[att=1]

Fixed margin blowout. ~sorto'

Re: Switched from Insight? Post here

Fri, 21 Mar 2008 16:08:18 EDT

anon : I searched this thread for "forward" and could not find an answer to this:

I got the e-mail from Comcast to switch my e-mail from Insight. When I finished, I got an e-mail saying:

"All emails sent to your former email address under your Insight email account will be forwarded to your new Comcast.net account for a short period of time."

Does anyone know how long "a short period of time" is? Thanks!

Re: Switched from Insight? Post here

Thu, 20 Mar 2008 21:57:58 EDT

anon :
is what i'm getting right now. In Noblesville

It seems very random, one second i'll test at 14Mbps and a minute later i'll only be able to get 7Mbps

Re: Switched from Insight? Post here

Thu, 20 Mar 2008 21:39:02 EDT

JPMOMMA : All I know is that my speeds were great with Insight and have been in the toilet with Comcast. What is really funny is the so called tech support that tells you your computer is messed up instead of their network. I had perfect 10mb down speeds on one day and the very next day I couldn't get above 3mb. WTF nothing on my system changed and I think they need to look at theirs.

Re: Switched from Insight? Post here

Wed, 19 Mar 2008 13:49:40 EDT

anon : People are foolish to get a email address tied to a internet provider. Their is simply too many changes in the industry to count on one provider.I have lived in the same town for 11 years and have had 3 cable providers and 4 internet providers.
I have had one email address though because I use a service like Hotmail or GMail.Although they are not immune to possible going out of business or some other service interruption.They are separate from my IP and hence I may have a better chance of making other arrangements.Another option is to buy your own web site which these days can be rather inexpensive. You can create your own email address and you will keep as long as you maintain your site. Unfortunately you are still bound to a company that provides you with server access.I personally think Comcast should at least try to forward your old email for a good length of time. I would say a year would be good. Even the post office does this! That way you have plenty of time to get all your contacts informed of you new mail address.

Re: Switched from Insight? Post here

Wed, 19 Mar 2008 11:43:06 EDT

DapperDan : I've hand problems all week with my SB5120 re-booting. Does anyone else have this problem in Noblesville? Is Comcast re-doing things and forcing the re-boot? It seems to always come back OK, but may be down for 10-15 minutes.

Re: Switched from Insight? Post here

Tue, 18 Mar 2008 22:02:34 EDT

anon : Has anyone heard anything from comcast about the routing getting changed or the network getting upgraded to fix the fluctuating speeds.

Re: Switched from Insight? Post here

Tue, 18 Mar 2008 16:36:01 EDT

illini25 : My primary username is already in use.... :mad: I've had this username for over ten plus years..ever since broadband was rolled out in Champaign-Urbana (cable internet anyways) and now it's gone. Thanks Comcast...I appreciate it. :uhh:

Re: Switched from Insight? Post here

Tue, 18 Mar 2008 01:18:21 EDT

crischen : Well, my primary username @ comcast.net with my current pw does not work at comcast.net's sign-in page. And, I am fairly certain that it's a unique name.
--
-Kinsey
Geeky chix0r

Re: Switched from Insight? Post here

Mon, 17 Mar 2008 11:32:49 EDT

jhacker : Sorry to hear you're having such problems Suchey. Is DSL offered up there? I wasn't sure if the POTS was through AT&T or Verizon. MTCO may also be a good alternative for you. It's good to know that at least Comcast is TRYING to do something about the problems we're having here in Central IL though. Lately, the only thing I can complain about are the poor download speeds. When I had AT&T DSL I was able to get better download speeds than I'm currently getting. My download speeds lately are only averaging about 275 kbytes/sec. Last Thursday evening they were much worse!! I'm trying to be patient and realize that some people are having many more problems than I am. These problems remind me of when our system was AT&T @Home. I remember speeds that were WORSE than dial-up, frequent outages, and DHCP servers not working. I also remember getting many credits for service problems. When our system was taken over by Insight, speeds and latency were definitely improved but there were still frequent outages.

Re: Switched from Insight? Post here

Mon, 17 Mar 2008 10:28:27 EDT

suchey : Had another tech at my house. I'm still not fixed, in fact, after he left I was still able to surf and had a connection, but later that evening the "Welcome to Comcast" screen came up on my computer and errored out after that. Comcast has not been able to provision my modem from their end and had to accelerate the issue to a higher tech level. I am waiting 24-72 hours now for them to contact me while I have zero connectivity at my house.

The Comcast switch has been a nightmare so far.

Here's the highlights from the conversation with the tech.

Comcast is currently "running Blast or Burst uncapped" in the Peoria area and that may be whats causing some issues. The former Insight crews don't seem to have a good handle on the Comcast terminology just yet. He said that this was intentional because they wanted people to see web pages pop up faster when they connected and provide a good first impression. Sounds odd to me, but this is the 2nd report in this thread of someone being told this same thing. If it is true, it sure sounds like someone wasn't thinking when they made that decision.

In the Peoria area, Comcast is pulling techs from surrounding cities to come in and help them catch up with house-calls, etc. The tech that was at my house was in the area from a different city.

The equipment in the Peoria area is tuned for a slightly different power level tolerance than the equipment in Chicago. I am not completely sure what this means, but the tech said that they are going to have to make some changes once everything has cooled down. Equipment in Bloomington is apparently fine and already properly tuned. I think he said it was the "upstream power levels" that were different in the Peoria area equipment.

Phone techs are running overtime across the board. Average 300+ calls a day per person apparently.

Phone support has been instructed that if they can see ANY issue on their end, roll a truck instead of spending a lot of time trying to walk the customer through troubleshooting.

Internal telephone systems were even messed up for a while. I assume this has been corrected. Email transition instructions were supposed to be sent out a while ago, but other issues popped up and that was delayed. Some people are able to use their old Insight user/pass on the Comcast site to connect to their email, others are not. they should be making their way to customers soon apparently.

So there it is. Figured a few folks might be interested in the latest "news" since Comcast doesn't seem to be saying much officially. I can't speak for the validity of what I was told, I am just regurgitating it here so others can get a bit of info as well.

I have to say that so far all of the techs I have talked to either via telephone or in person have been very friendly. I am glad that I have not run into some of the issues with rude techs and such that some people seem to have experienced...which I am thankful for since I am pretty close to coming unglued as it is with the service problems I have been having so far.

Re: Switched from Insight? Post here

Sun, 16 Mar 2008 22:20:36 EDT

LMGarrett : Call CS and have them send a reset request....worked for me

Re: Switched from Insight? Post here

Sun, 16 Mar 2008 21:56:09 EDT

anon : Routing is still messed up, Anyone hear anything about a fix??

Re: Switched from Insight? Post here

Sun, 16 Mar 2008 21:55:47 EDT

anon : Routing is still messed up, Anyone here anything about a fix?

Re: Switched from Insight? Post here

Sat, 15 Mar 2008 10:14:52 EDT

MADx : I talk to a local customer service rep (ex Insight employee) which had soothe me and put my confidence back into Comcast service. I will give them the benefit of the doubt because of the migration growing pains, but DSL still lingers in the back of my mind. :)

Re: Switched from Insight? Post here

Sat, 15 Mar 2008 01:16:16 EDT

MADx : That had happen to me several times today.

Re: Switched from Insight? Post here

Sat, 15 Mar 2008 00:23:07 EDT

iamcool2 : My Phone Services has been screwed up. One of my Two lines doesnt work at all and on top of that half the time when i try to dial out of the working line i get a "all circuits are full" message

Re: Switched from Insight? Post here

Fri, 14 Mar 2008 23:10:25 EDT

MADx : No, I am always respectful towards Customers service reps. I know what its like to be on the front lines. I think I will go with a local company, at least my problems will be solve quickly. Little expensive, but I am willing to sacrifice that for reliable service.

Re: Switched from Insight? Post here

Fri, 14 Mar 2008 23:00:51 EDT

OverBurn :

said by MADx :

Well I think it is time to switch to another service provider.I just had a Comcast rep hang the phone up on me while I was trying to get my problem with my speeds resolved. It was a nice ride while it lasted, but Comcast methods are not for me. Here I come Verizon. ;)

Unless you were cussing at him/her that is unacceptable. I would call back and report them to a supervisor. I'm sure Comcast does not want their employees acting that way.

Re: Switched from Insight? Post here

Fri, 14 Mar 2008 22:53:39 EDT

MADx : Well I think it is time to switch to another service provider.I just had a Comcast rep hang the phone up on me while I was trying to get my problem with my speeds resolved. It was a nice ride while it lasted, but Comcast methods are not for me. Here I come Verizon. ;)

Re: Switched from Insight? Post here

Fri, 14 Mar 2008 16:17:30 EDT

jhacker : A friend of mine told me that he received his invitation to switch his Insight e-mail addy to Comcast this morning. Has anybody else? I know I haven't.

Re: Switched from Insight? Post here

Fri, 14 Mar 2008 05:16:43 EDT

aeternitas : My parents have phone service with Comcast, out here in Champaign...that transitioned pretty much flawlessly, although Bloomington/Decatur I believe had issues with inbound call routing (the batch-action Insight -> Comcast port seemed to have hit a bump at NPAC, but that's a seperate issue, and since taken care of).

As far as my speeds go, I'm levelling out about 3.5/.8...not at all happy about it when I need the speed, but that's a rarity anymore so I haven't taken the time out to launch a gripe session at them. I probably will, soon enough, after I take a few days off and forget a bit what it's like to be a support rep :-P

Re: Switched from Insight? Post here

Thu, 13 Mar 2008 02:35:38 EDT

crischen : in re: to the routing..

it depends for me where I am going whether or not I get routed through nashville then atlanta.. or through chicago first.

I'm in Anderson

Google:

DSLR:

--
-Kinsey
Geeky chix0r

Re: Switched from Insight? Post here

Wed, 12 Mar 2008 17:22:21 EDT

suchey : the Comcast Tech checked the signals and he said that they are really good.

I have also checked them periodically myself both before and after I called in for the problem and they don't fluctuate wildly or anything. (don't have exact values, I'm not at my home PC, but they are well within spec).

Everything at my house checks out fine, so I am not sure what is happening with this whole disconnect thing. I have been running some smokepings to see if they can show anything: »/r3/smokeping.···8c14dc14 . Periodic packet loss coming into my connection is easy to see, but I don't think anything can be done about that on my end. (I'd be happy to entertain any suggestions folks might have).

Re: Switched from Insight? Post here

Wed, 12 Mar 2008 17:00:12 EDT

jhacker : It's good to hear from someone that lives close. I travel through Dunlap a few times a week. That's weird that your connection drops every so often. It would be good to check your signal level. If you have a Motorola modem, go to »192.168.100.1/signal.htm . What is your power level? Mine is -2 dBmV without any amplification. Last week it was about +1 dBmV, so I'm not sure what Comcast did to make it lower. I do have a broadband amp from Radio Shack but right now it's on the lowest setting. My HSI seems to be working fine this way, but I notice some pixellation and drop-outs on my DVR.

I'm pretty sure I've seen 'PowerBoost' applied at various times, but lately I haven't been able to detect its use. Sunday afternoon the down/up speeds were SMOKIN'!! We're talking about 25 mb up/1.7 mb down. These aren't speed test results. I'm talking about ACTUAL use. Lately though it hasn't been that stellar.

Does anyone in Peoria-area happen to have phone through Comcast? I'm curious to hear what kind of problems there have been.

Re: Late Fee$

Wed, 12 Mar 2008 16:13:57 EDT

jwieland :

said by jwieland :

A couple of other people I know here have also been hit with the $4.95 late fee. Wonderful

I see that they did give me a $4.95 credit.

Re: Switched from Insight? Post here

Wed, 12 Mar 2008 15:44:29 EDT

suchey : I am also in the Peoria area.

Raw speed tests on my connection have gotten better since the initial switch, but they still fluctuate. Upload fluctuation was terrible for a while, but it seems to be a lot more stable that download speeds now. Latency doubled for the first week or two, but has also stabilized a good bit.

The major issue I am still having is intermittent drops. My connection randomly dumps me for short spurts. Most of the time this is just for a few seconds and my cable modem never even shows as going offline. The activity light on it just goes crazy and then I'm back on. I notice it most when doing any gaming as I lose the connection to whatever server I am on, but I have also noticed my instant messengers dropping and reconnecting as well as websites not responding on occasion.

I suppose the "uncapped" thing might help to explain the speed fluctuations as I see most of it during peak hours. I'm not sure what to blame the connection dropping on.

A tech was also at my home yesterday. He swapped out my modem, and checked signal, etc. I didn't notice any difference.

He was also a really nice guy (perhaps lacking a bit in knowledge above and beyond swapping the modem and looking at the physical line itself but that is pretty much all he was there for). Here are some highlights from our conversation...

-the switch was really just IPs routing. Equipment remained the same.

-the switch did not go as well as they had hoped and quite a few people were having trouble.

-he "thinks" they are not using the "burst" technology at this point in the area due to everyone having 10 megs to begin with.

-almost all of the same Insight people are still here working in the area, they are now just Comcast instead of Insight.

-he was not sure of any speed changes (either up or down) in the area, but has seen insane speeds on some speed tests that he hadn't seen before (again this might be good evidence of the uncapped thing)

In my own experience, I know that speedtest.net is now reporting up to 22000+ Kbps during non peak times and down to 5000kbps during peak hours and late night (upload have been pretty consistent at about 1200 or so Kbps). However, the speedtests here at Broadbandreports are quite a bit lower download just shy of 10000 Kbps down on a GOOD test(about the same upload) and it fluctuates a LOT more than speedtest.net. I know these tests aren't 100% accurate, but when running both to Chicago I'd think the reports would at least be in the same ballpark.

I just hope that whatever is going on helps with this weird intermittent dropping that's going on with me.

Anyone else seeing the strange drops?

Re: Switched from Insight? Post here

Wed, 12 Mar 2008 15:22:07 EDT

iamcool2 :

said by jhacker :

How is everybody's service in Peoria-area? Better or worse? I had a tech come out today to look at my DVR. Pretty nice and conversational guy I might add. As we were discussing HSI, he confessed a few things to me. Here is what I remember:

-The big office in Peoria is getting ready to upgrade all their routers, back-end equipment, etc.
-Right now they're pretty much running 'uncapped'. That's why we've noticed quite a bit of speed fluctuation. He said that once they 'cap' our speeds they should be more steady. I did bring to his attention the weird routing issues. You know, bouncing to the east coast then back to Chicago?
-The transition didn't go as smoothly as they had hoped. That pretty much goes without saying!! They were backed up by 700 HSI calls at once.
-They're running fiber down from Chicago so they can add a bunch of extra TV options.
-Once the digital tuners are pretty much forced upon us, the rental price will probably go down a couple of bucks.

Just thought I'd share what I heard. This thread was starting to get pretty boring. ;)

Thats great to hear! Hopefully indy is getting the same upgrades

Re: Switched from Insight? Post here

Wed, 12 Mar 2008 14:08:52 EDT

jhacker : How is everybody's service in Peoria-area? Better or worse? I had a tech come out today to look at my DVR. Pretty nice and conversational guy I might add. As we were discussing HSI, he confessed a few things to me. Here is what I remember:

-The big office in Peoria is getting ready to upgrade all their routers, back-end equipment, etc.
-Right now they're pretty much running 'uncapped'. That's why we've noticed quite a bit of speed fluctuation. He said that once they 'cap' our speeds they should be more steady. I did bring to his attention the weird routing issues. You know, bouncing to the east coast then back to Chicago?
-The transition didn't go as smoothly as they had hoped. That pretty much goes without saying!! They were backed up by 700 HSI calls at once.
-They're running fiber down from Chicago so they can add a bunch of extra TV options.
-Once the digital tuners are pretty much forced upon us, the rental price will probably go down a couple of bucks.

Just thought I'd share what I heard. This thread was starting to get pretty boring. ;)

Re: Late Fee$

Tue, 11 Mar 2008 20:21:05 EDT

iamcool2 :

said by jwieland :

A couple of other people I know here have also been hit with the $4.95 late fee. Wonderful

just a way of making easy $$$. Most people just pay it instead of bothering with getting it removed

Re: Late Fee$

Tue, 11 Mar 2008 20:01:01 EDT

jwieland : A couple of other people I know here have also been hit with the $4.95 late fee. Wonderful

Re: Switched from Insight? Post here

Tue, 11 Mar 2008 18:55:39 EDT

suchey : (problem details on page #2 of this thread)

The Comcast tech was at my house today.

He switched out my modem/ checked my signals all is Comcastic according to him. Still problems for me. Speeds and latency are still up and down, and I am getting a good bit of packet loss coming into me according to smokeping. I will say that things have gotten at least a LITTLE better since the initial switch from Insight, but certainly aren't at acceptable levels yet.

He pointed at hop #2 of a tracert in pingplotter I had showed him and told me "that must be where it's hitting our fire wall back at the office". I explained that it was actually MY equipment there in the room, and that was pretty much the end of useful troubleshooting.

Super nice guy, very personable...but that doesn't get my problem fixed.

I asked as to how to escalate the problem, he said he would have to talk to his supervisor.

I asked if there was a ticket number. He said someone would call me with one.

So...any advice as to where to proceed from here via comcast channels from anyone that may have been in my potion? I'll wait for the "call" and see if it actually arrives in the next couple of days, but I can't say that I am holding my breath.

Re: Late Fee$

Tue, 11 Mar 2008 18:17:09 EDT

indy0365 : actually got my first comcast bill ( thanks comcast for the 6% rate hike) due 3/24

Re: Late Fee$

Tue, 11 Mar 2008 16:52:29 EDT

iamcool2 :

Only getting 6mbps right now, Pings are jumping everywhere as well

Late Fee$

Tue, 11 Mar 2008 10:02:54 EDT

jwieland : We received our first bill from Comcast on 2/28. Since their web site would not accept payment (since it claimed that we didn't owe anything yet), I sent a check on the 3/4. The web site now shows that they slapped on a $4.95 late fee on 3/6. The check has yet to clear. I called them and after a 30 minute wait (fairly short for Comcast, I understand), they did take the charge back off. I'll be double checking to make sure. They did say that in the future our bills would be due on the 17th of the month.

Re: Switched from Insight? Post here

Tue, 11 Mar 2008 09:10:51 EDT

Djarum : I switched in Bloomington, IN about 2 weeks ago. My speeds have been all over the place as others have said. I have also had random periods of no activity since the switch, which I never had when it was Insight. Much to my surprise I wake up this morning and I have no internet at all. I just talked to someone on their Livechat which I always had great luck with on Insight and the person I was on with had no idea who I was or how to help me. I am guessing they had no information about any of the former Insight customers.

I had some reservations about Comcast taking over months ago but I decided I was going to give them a chance at least. Since they took over I haven't had a reliable internet connection at all. I think when I get home today I am going to at least look into my alternatives here. I would take slower speed if it was at least stable.

Re: Switched from Insight? Post here

Mon, 10 Mar 2008 20:36:02 EDT

trickyx2 :

said by iamcool2 :

said by trickyx2 :

said by iamcool2 :

But, i haven't yet recieved my comcast account info or my Comcast email address so i have no way of contacting comcast over the phone

Ask the rep in the Live Chat how to transition your email and they will give you your comcast.net username, which you can change at first login. Password will be your insight password, or they can reset your password. You need your Comcast account number, so if you haven't gotten your first Comcast bill you won't be able to do it yet.

Will i be able to still access my Insight Email?

Yes, Until sometime in August is what I've read around here. My mother and I are still both able to access our Insight accounts.

Re: Switched from Insight? Post here

Mon, 10 Mar 2008 19:09:46 EDT

iamcool2 :

said by trickyx2 :

said by iamcool2 :

But, i haven't yet recieved my comcast account info or my Comcast email address so i have no way of contacting comcast over the phone

Will i be able to still access my Insight Email?

Re: Switched from Insight? Post here

Sun, 09 Mar 2008 15:26:33 EDT

Tbvindy : I live in Anderson,In. and every since the switch my speeds and pings have been all over the place. Today has been the worse as far as speeds. Only been able to hit around 4.5M/600k. When I was on Insight my speeds and pings were always consistent. I think the routing may be playing a part in this. I hope things improve soon for us that are having these issues.

Re: Switched from Insight? Post here

Sat, 08 Mar 2008 23:30:44 EDT

anon : question i live in Peoria and we just switched to comcast got few question idk if all can be answered.

1. i do alot of texting through my email from my hotmail account. to my friends phones and the past few days i have been noticing extreme delay like 40 mins for a single text to get to my friends phone. could that be comcast slowing it down.

2. How hard is comcast on ur download limit like is there one should i worry

3. reson for asking 2 is that i do a bit of peer to peer not extreme amounts but enough to worry is comcast gonna hurt it

Re: Switched from Insight? Post here

Sat, 08 Mar 2008 23:07:32 EDT

trickyx2 :

said by iamcool2 :

But, i haven't yet recieved my comcast account info or my Comcast email address so i have no way of contacting comcast over the phone

Re: Switched from Insight? Post here

Sat, 08 Mar 2008 13:41:22 EDT

streckfu :
We, too, were with Insight before the Comcast transition. After they integrated the Fishers area a few days ago, our connectivity went to crap. Instead of 7-9M we were getting 2-3 with lots of drops and timeouts.

So far, reseting the cable modem and router a couple of time has us set.

I'm consistently getting 12-18M via the various speed tests.

Hardware is a Linksys CM100 modem and WRT54GS router.

Re: Switched from Insight? Post here

Sat, 08 Mar 2008 12:33:44 EDT

iamcool2 : We had Level3 with Insight so i doubt it's a Capacity issue. The former Illinois Insight customers seem to get routed through Chicago fine and the rest of the people who have Comcast seem to have decent routing so I'm thinking either a Comcast Engineer doesn't know his Geography or they just screwed up the routing without realizing it

But, i haven't yet recieved my comcast account info or my Comcast email address so i have no way of contacting comcast over the phone

Edit- I talked to someone over their live Chat support however they were not helpful at all
:huh:

Re: Switched from Insight? Post here

Sat, 08 Mar 2008 01:28:49 EDT

NormanS :

said by iamcool2 :

Yep It's like the old routing we had with insight when they first moved off AT&T's backbone. It's a lot more frustrating however considering the existing Indianapolis systems are routed through Chicago so the ability for us to be routed through Chicago is there, however comcast is routing us through Atlanta... I dont know if its because Atlanta has cheep bandwidth or what the issue is.

I dont know if their is anyone here from Comcast that could tell us whether this will be changing or not?

Most of the trace routes posted, so far, either jump to Level 3 in Chicago, or Level 3 in Atlanta, before coming back to Chicago.

Maybe Level 3 has a capacity issue in Chicago, due to Comcast picking up all those Insight customers, and has asked Comcast to route to Atlanta (hopefully, temporarily, until they add capacity). Or maybe the Comcast network engineers just FUBARed something.

Hard to tell; and I don't have any idea of whom to contact at Comcast.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 21:30:41 EDT

perryw :

said by NormanS :

Is this, possibly, the 'bit/Byte' issue? My calculator tells me that 12621kbps is ~1.578MBps...

Right, 490KB/sec ~= 4Mb/sec. Did the same download just now and got 496KB/sec. At least the speeds are consistent.

When I downloaded stuff via nntp last night, I was going at 900KB/sec according to the software I use, same as before the switch. I keep the download rate limited at that speed to leave room for surfing. Most of my downloading is via nntp these days, so I'll remain happy if I can keep speeds like that.

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 17:56:31 EDT

iamcool2 :

said by OverBurn :

Here in Greenwood we were being routed through Indianapolis, then straight to Chicago after the Comcast switch over. In the last few days they have changed it, now we go through Nashville TN, to Atlanta, then back up to Chicago. Doesn't make much sense.

C:\>tracert www.google.com

Tracing route to www.l.google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 9 ms 68.85.178.153
4 9 ms 9 ms 9 ms 68.85.176.218
5 9 ms 9 ms 11 ms 68.86.90.170
6 33 ms 31 ms 32 ms pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net
[68.86.85.65]
7 33 ms 31 ms 32 ms COMCAST-IP.car1.Atlanta2.Level3.net [4.71.252.30
]
8 32 ms 43 ms 32 ms te-9-1.car1.Atlanta2.Level3.net [4.71.252.29]
9 35 ms * 44 ms ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]

10 38 ms 35 ms 36 ms ae-72-70.ebr2.Atlanta2.Level3.net [4.69.138.19]

11 38 ms 36 ms 34 ms ae-3.ebr2.Chicago1.Level3.net [4.69.132.73]
12 32 ms 30 ms 30 ms ae-21-54.car1.Chicago1.Level3.net [4.68.101.98]

13 32 ms 31 ms 31 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18
]
14 35 ms 32 ms 32 ms 66.249.94.133
15 46 ms 35 ms 34 ms 64.233.175.26
16 * 32 ms * py-in-f99.google.com [64.233.167.99]
17 32 ms 32 ms 34 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

Yep It's like the old routing we had with insight when they first moved off AT&T's backbone. It's a lot more frustrating however considering the existing Indianapolis systems are routed through Chicago so the ability for us to be routed through Chicago is there, however comcast is routing us through Atlanta... I dont know if its because Atlanta has cheep bandwidth or what the issue is.

I dont know if their is anyone here from Comcast that could tell us whether this will be changing or not?

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 17:13:13 EDT

OverBurn : Here in Greenwood we were being routed through Indianapolis, then straight to Chicago after the Comcast switch over. In the last few days they have changed it, now we go through Nashville TN, to Atlanta, then back up to Chicago. Doesn't make much sense.

C:\>tracert www.google.com

Tracing route to www.l.google.com [64.233.167.99]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 8 ms 9 ms 68.85.178.153
4 9 ms 9 ms 9 ms 68.85.176.218
5 9 ms 9 ms 11 ms 68.86.90.170
6 33 ms 31 ms 32 ms pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net
[68.86.85.65]
7 33 ms 31 ms 32 ms COMCAST-IP.car1.Atlanta2.Level3.net [4.71.252.30
]
8 32 ms 43 ms 32 ms te-9-1.car1.Atlanta2.Level3.net [4.71.252.29]
9 35 ms * 44 ms ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]

10 38 ms 35 ms 36 ms ae-72-70.ebr2.Atlanta2.Level3.net [4.69.138.19]

11 38 ms 36 ms 34 ms ae-3.ebr2.Chicago1.Level3.net [4.69.132.73]
12 32 ms 30 ms 30 ms ae-21-54.car1.Chicago1.Level3.net [4.68.101.98]

13 32 ms 31 ms 31 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18
]
14 35 ms 32 ms 32 ms 66.249.94.133
15 46 ms 35 ms 34 ms 64.233.175.26
16 * 32 ms * py-in-f99.google.com [64.233.167.99]
17 32 ms 32 ms 34 ms py-in-f99.google.com [64.233.167.99]

Trace complete.

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 16:56:42 EDT

anon : All Traffic for Noblesville & Fishers is getting routed to atlanta for some reason... All the other areas are fine and get routed to Chicago

Did Comcast intentionally do this or was it a mistake?

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 16:08:26 EDT

NormanS : In reference to which of the Comcast trace routes posted in this thread? I have seen one posted which jumps from Comcast 'ibone' in Indiana to Atlanta, Georgia, before going back to Chicago, which could be an issue; but I don't know who you would contact about that.

I have seen another, posted by your registered namesake, which stays in Indiana until jumping to Chicago. Pretty normal route which does not appear to be a problem.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 15:51:14 EDT

anon : Anyone know if Comcast Plans on fixing the Routing?

Re: Switched from Insight? Post here

Fri, 07 Mar 2008 03:55:12 EDT

NormanS : Is this, possibly, the 'bit/Byte' issue? My calculator tells me that 12621kbps is ~1.578MBps...
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 22:50:03 EDT

MADx : I notice the discrepancy between speed tests and the actual real world speed, but I also notice with the "PowerBoost" added it had shorten my downloads by a significant margin. While downloading AA:SF (Overmatch) v2.8.3 FULL (1.99 GB) "PowerBoost" kick in and the file took less than 20 minuets to download. After words, the "PowerBoost" ended and the download speed did drop below 500KB/s but the initial boost of power did help.

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 21:33:19 EDT

EG :

said by OverBurn :

My real world download speeds are exactly the same with large DLs. That's the only thing I'm really concerned with.

Time the total length of your downloads. The laws of physics are undeniable.

A momentary jump in speed at the beginning of a DL means nothing,

Disagree.

I can't even tell it does that.

Then you have an issue with it functioning properly.. There needs to be extra unused bandwidth on your node at any given moment in order for one to realize the effects.

If we were really getting anywhere near double the old speed, even for a few seconds, web pages would jump up and load so fast you could tell. IMO

It doesn't purport to double one's speed on a sustained basis.

web pages would jump up and load so fast you could tell.

Mine do...

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 21:18:56 EDT

anon :

said by OverBurn :

said by EG :

said by OverBurn :

I don't believe "PowerBoost" really helps anything.

All things being equal, under many conditions, does it not get you off of their pipe more rapidly than if it did not exist ?

?, My real world download speeds are exactly the same with large DLs. That's the only thing I'm really concerned with.

A momentary jump in speed at the beginning of a DL means nothing, I can't even tell it does that. Only thing I can see it does, is screw with normal speed tests. A person gets use to what there speed is and can tell if things load faster or slower. If we were really getting anywhere near double the old speed, even for a few seconds, web pages would jump up and load so fast you could tell. IMO

this can also be blammed on the fact that most public webservers don't have much free bandwith. Open up some type of bandwith monitor and browse some websites you wont use more than 5-6 Mbps of bandwith.

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 21:12:16 EDT

perryw : First I did this:
and got this:

It initially started at like 1.3MB/sec and quickly dropped down. Then a speedtest:

Slightly different results, huh?

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 21:01:16 EDT

OverBurn :

said by EG :

said by OverBurn :

I don't believe "PowerBoost" really helps anything.

All things being equal, under many conditions, does it not get you off of their pipe more rapidly than if it did not exist ?

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 19:33:30 EDT

indy0365 : All things being equal, under many conditions, does it not get you off of their pipe more rapidly than if it did not exist ?

i m lost

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 16:19:12 EDT

MADx : So far so good here in Richmond.

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 16:06:13 EDT

gone4now :

said by iamcool2 :

things are alot slower today
Still the Same Messed up routing aswell :(

Here is mine in Noblesville today.

Re: Switched from Insight? Post here

Thu, 06 Mar 2008 15:32:29 EDT

iamcool2 : things are alot slower today

Still the Same Messed up routing aswell :(

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 23:11:29 EDT

EG :

said by OverBurn :

I don't believe "PowerBoost" really helps anything.

All things being equal, under many conditions, does it not get you off of their pipe more rapidly than if it did not exist ?

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 22:05:55 EDT

anon : I'm just hope the routing will get fixed. I'm assuming it eventually will be?????

Anyone know if we'll be added to the ibone like the rest of the Indianapolis area??? I'm assuming we will be eventually added as well??

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 20:10:53 EDT

indy0365 : I have to say the same thing

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 19:57:55 EDT

NormanS :

said by perryw :

It's interesting how they've changed the routing during the day.. Couple traces to Google are quite different.

Traces to Google will vary with the time of day. Google has many POPs, and when some get busy, you will get routed elsewhere. I normally hit Google very close by:
But I have seen times when I get routed farther out (I currently have no recent examples). Makes Google a tough target for comparative trace routes. Yahoo! is probably the same; large user base, server access congestion. It is probably better to find a fixed target for comparisons.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 19:49:44 EDT

iamcool2 : yep, speed test right now are showing

but when downloading a larger file it looks like after a couple of seconds my speeds get capped at around 10Mbps.

Still 2x faster than the speeds i got with insight

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 19:45:19 EDT

OverBurn :

said by indy0365 :

I take the speed test with a grain of salt try downloading a large file 200- 300 megs see what happens although, I downloaded a game update from lucas arts 20 meg in 9 sec also try movie trailer previews see how long it takes to load

IMO "Powerboost" is bogus, my real world download speeds are exactly the same as with Insight, still around 10,000-12,000kb/s. The short speed tests say 33,000kb/s, complete horsesh*t. I don't believe "PowerBoost" really helps anything.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 19:27:43 EDT

indy0365 : I take the speed test with a grain of salt try downloading a large file 200- 300 megs see what happens although, I downloaded a game update from lucas arts 20 meg in 9 sec also try movie trailer previews see how long it takes to load

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 18:18:54 EDT

iamcool2 : I'm hoping it's only temporary

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 18:00:41 EDT

perryw : It's interesting how they've changed the routing during the day.. Couple traces to Google are quite different.

This was this morning:

And just now, 11 hours later:

There's a couple more steps after each. But, in the morning I was going to Boston then Chicago. Now it's Nashville, Atlanta, then Chicago.

Speedtests still look good.

And too have gotten my first Comcast bill. Due on receipt.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 15:20:08 EDT

NormanS : I have done well running a mail server on a dynamic IP address. I use Dynamic DNS Network Services, LLC.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 15:19:02 EDT

iamcool2 :
Alot Faster than insight, With Insight i was lucky to get 6Mbps on the download and i'm getting 30 with comcast

Routing is a little messed up however :(

Tracing route to 209.160.44.128over a maximum of 30 hops:   1     *        *        *     Request timed out.  2     7 ms     6 ms     7 ms  68.85.179.9  3    10 ms     8 ms    10 ms  68.86.90.170  4     *       34 ms    30 ms  pos-0-7-0-0-cr01.nashville.tn.ibone.comcast.net[68.86.85.65]  5    36 ms    34 ms    33 ms  COMCAST-IP.car1.Atlanta2.Level3.net [4.71.252.30]  6    29 ms    34 ms     *     te-9-1.car1.Atlanta2.Level3.net [4.71.252.29]  7     *        *        *     Request timed out.  8    52 ms     *        *     ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]  9     *        *       57 ms  ae-93-93.csw4.Dallas1.Level3.net [4.69.136.166]  10    53 ms    55 ms    52 ms  ae-92-92.ebr2.Dallas1.Level3.net [4.69.136.149]  11    52 ms    53 ms    53 ms  ae-2.ebr1.Denver1.Level3.net [4.69.132.105] 12    57 ms    55 ms    53 ms  ae-1-100.ebr2.Denver1.Level3.net [4.69.132.38] 13    78 ms    88 ms    88 ms  ae-2.ebr2.Seattle1.Level3.net [4.132.53] 14    77 ms    77 ms    77 ms  ae-22-52.car2.Seattle1.Level3.net [4.68.105.35] 15     *        *        *     Request timed out. 16     *        *        *     Request timed out. 17    87 ms    98 ms    88 ms  reverse.branzone.com [209.160.44.128] Trace complete.

Its Like a repeat of the Routing Insight had when they broke away from At&t :(

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 14:33:23 EDT

anon : I should have made this clear before: I need a 2nd IP that would be static. With insight you could get a "sticky IP" that worked OK. Not happening with Comcast though.

I am ok with getting comcasts dynIP for everything except some surv. cameras I want to access over the internet. That device needs a static IP.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 13:56:40 EDT

NormanS :

said by Need_STATICIP :

Is there a way to purchase a static IP from another source?

Not over your cable connection. You have to get your IP address from Comcast if you are connect to their service.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 13:26:03 EDT

anon : here in Bloomington, IL we have just been switched.
No real issues for me but a customer has had nothing but problems accessing any kind of web based email from home.

I think it's his router settings but I'm not sure.
won't get a chance to look at it till Saturday.
His kid tinkers with things so there's probably a static dns setting somewhere.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 13:23:47 EDT

anon : For those who have lost their "sticky IP" from Insight: how are you getting a new IP? I talked with Comcast and they are saying that the only way to get a static IP is to go with a commercial account.

Is there a way to purchase a static IP from another source? Would I have to get a second ISP (such as DSL) just to get another static IP?

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 12:06:17 EDT

syrkel2 : I too have been switched from insight to comcast in illinois. Before this I would get the full 10mbps speed 24/7 no matter what time of day. After the switch my connection goes down all of the time. Kind of frustrating playing games online only to get a lag spike and die on Everquest. If anybody has ever played that game then you know that a lag spike is all it takes to die.

Comcast is crap and I am thinking about switching to DSL since it actually has good uptime.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 11:25:23 EDT

anon : How does one configure a Comcast account for a static or "sticky" IP address?

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 08:55:28 EDT

anon : 48 hours after being switched in Lafayette, IN I still don't have the 10/1 speeds that I should have...

I've had a consistent 4/768 the entire time.

I suspect that my modem is config'd wrong. (I posted the config data yesterday in this thread)

Prior to the switch I had zero troubles - full 10/1 or better all of the time (even during peak periods), from all of my PCs, using the the same router and modem.

Anyone else in Lafayette having this problem? If it is just me then I guess it's time to call in for a fix... if it is widespread, then I can be patient and assume it's being worked on.

Thanks for the help!

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 07:18:36 EDT

DapperDan : Noblesville on Comcast at 2:41AM
Upload significantly better.

--
Motorola SB5120
Linksys WRT54GL
dd-wrt v23

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 07:07:57 EDT

kristler : We were on Comcast when I got home last night in Bedford, IN. Hopefully things stabilize a bit. I had numerous problems with getting to web pages, even Google. Some times I would get to a page no problem, next time it would set for a long time trying load, then pop up. Even google would take upwards of 30-40 seconds to load at times. My son also complained that his Xbox live account was having all kinds of trouble. Hopefully they will fix this quickly. Also received my first Comcast bill 2 days ago.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 06:52:30 EDT

swsnyder : In Noblesville, IN:

Lost InsightBB IP address at 3:00AM, gained Comcast address at 5:30AM. No sense yet of performance gain/loss.

Now then: where is it documented how much longer our InsightBB e-mail addresses are good for?

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 06:44:44 EDT

perryw : Fishers, IN just switched last night. Looking at my IRC logs, service was off from just before 1AM until just after 5AM.

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 05:48:18 EDT

MADx : Richmond, IN area is now Comcast! Phone and Internet was change over, did not have to reboot modem or router. Here is my speed so far. Nice improvement.

Download Speed: 32040 kbps (4005 KB/sec transfer rate)
Upload Speed: 2216 kbps (277 KB/sec transfer rate)

Re: Switched from Insight? Post here

Wed, 05 Mar 2008 01:51:17 EDT

NormanS : All that the ARIN Whois lookup does is proves that Comcast is responsible for the IP addresses in the 68.80.0.0/13 block of IP addresses.

Latency is variable across the board; hard to say why.

Tracing your Google IP address from the West Coast puts it in Chicago, or thereabouts; little different from what I see.

Hop six is a lie. My trace route to that IP address puts it in Chicago (from San José, California), despite the host name claim to be in Boston:

Tracing route to te-1-4-ar01.woburn.ma.boston.comcast.net [68.86.90.54]over a maximum of 30 hops:   1     1 ms     1 ms     1 ms  chihiro.aosake.net [192.168.102.1]  2     3 ms     2 ms     2 ms  suzuka.aosake.net [192.168.0.1]  3    10 ms    10 ms    10 ms  adsl-68-127-139-254.dsl.pltn13.pacbell.net [68.127.139.254]  4    11 ms    10 ms    11 ms  76.246.22.2  5    11 ms    11 ms    10 ms  bb2-10g2-0.pltnca.sbcglobal.net [151.164.42.102]  6    12 ms    12 ms    12 ms  ex2-p12-0.eqsjca.sbcglobal.net [151.164.94.47]  7    16 ms    12 ms    12 ms  151.164.251.246  8    13 ms    13 ms    12 ms  ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]  9    14 ms    13 ms    13 ms  pos-0-9-0-0-cr01.sanjose.ca.ibone.comcast.net [68.86.85.130] 10    68 ms    68 ms    68 ms  pos-0-8-0-0-cr01.denver.co.ibone.comcast.net [68.86.85.114] 11    73 ms    74 ms    73 ms  te-0-4-0-5-cr01.boston.ma.ibone.comcast.net [68.86.90.53] 12    75 ms    75 ms    74 ms  te-1-4-ar01.woburn.ma.boston.comcast.net [68.86.90.54] Trace complete.

Boston is more like 90ms to 100ms from San José, California. Nor is Comcast the only ISP with host names at odds with geographic locations. Trace route back toward you from my San José, California location:

Tracing route to 68.85.178.161 over a maximum of 30 hops   1     1 ms     1 ms     1 ms  chihiro.aosake.net [192.168.102.1]  2     2 ms     2 ms     2 ms  suzuka.aosake.net [192.168.0.1]  3    11 ms    10 ms    10 ms  adsl-68-127-139-254.dsl.pltn13.pacbell.net [68.127.139.254]  4    11 ms    10 ms    11 ms  64.164.107.129  5    11 ms    11 ms    10 ms  151.164.93.237  6    12 ms    11 ms    12 ms  bb2-p3-0.sgnwmi.ameritech.net [151.164.190.14]  7    14 ms    13 ms    14 ms  gar7.sffca.ip.att.net [12.122.79.101]  8    66 ms    65 ms    66 ms  tbr2.sffca.ip.att.net [12.122.85.142]  9    65 ms    65 ms    65 ms  cr1.sffca.ip.att.net [12.122.19.73] 10    65 ms    65 ms    64 ms  cr1.cgcil.ip.att.net [12.122.4.122] 11    65 ms    65 ms    66 ms  tbr2.cgcil.ip.att.net [12.122.17.218] 12    63 ms    64 ms    64 ms  12.122.99.69 13    65 ms    64 ms    64 ms  68.87.231.113 14    77 ms    77 ms    76 ms  68.85.177.26 15    77 ms    77 ms    77 ms  68.85.177.25 16    77 ms    77 ms    77 ms  68.85.178.161 Trace complete.

My hop 6 is nowhere near Saginaw, Michigan, despite the host name. Latency say south S.F. Bay Area.

What you are left with is a wide variation in latency beginning with hop 3. If you run 'ping -n 120 68.85.178.161', you might find some interesting information. That is from a Comcast poster, here, K Patterson , I think; in another thread. He went higher than my suggestion (-n 100), and wanted the first hop past the CMTS.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 21:56:52 EDT

indy0365 : give some of your game server ip s i ll ping/ trace rt em

Tracing route to www.google.com [64.233.167.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 20 ms 8 ms 68.85.178.161
4 9 ms 26 ms 11 ms 68.85.176.218
5 9 ms 9 ms 26 ms pos-0-15-0-0-ar01.indianapolis.in.indiana.comcas
t.net [68.87.230.10]
6 16 ms 28 ms 16 ms te-1-4-ar01.woburn.ma.boston.comcast.net [68.86.
90.54]
7 16 ms 16 ms 33 ms COMCAST-IP.edge1.Chicago2.Level3.net [4.71.248.3
0]
8 54 ms 21 ms 23 ms xe-10-0-0.edge1.Chicago2.Level3.net [4.71.248.29
]
9 31 ms 15 ms 22 ms ae-21-56.car1.Chicago1.Level3.net [4.68.101.162]

10 30 ms 21 ms 16 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18
]
11 25 ms 26 ms 51 ms 72.14.232.53
12 82 ms 54 ms 57 ms 64.233.175.26
13 17 ms 31 ms 22 ms py-in-f147.google.com [64.233.167.147]

Trace complete.
here some almost useless info

Registry Whois

Domain Search:

OrgName: Comcast Cable Communications, Inc.
OrgID: CMCS
Address: 1800 Bishops Gate Blvd
City: Mt Laurel
StateProv: NJ
PostalCode: 08054
Country: US

NetRange: 68.80.0.0 - 68.87.255.255
CIDR: 68.80.0.0/13
NetName: JUMPSTART-2
NetHandle: NET-68-80-0-0-1
Parent: NET-68-0-0-0-0
NetType: Direct Allocation
NameServer: DNS101.COMCAST.NET
NameServer: DNS102.COMCAST.NET
Comment: ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate: 2002-01-28
Updated: 2007-11-19

RTechHandle: IC161-ARIN
RTechName: Comcast Cable Communications Inc
RTechPhone: +1-856-317-7200
RTechEmail:

OrgAbuseHandle: NAPO-ARIN
OrgAbuseName: Network Abuse and Policy Observance
OrgAbusePhone: +1-856-317-7272
OrgAbuseEmail:

OrgTechHandle: IC161-ARIN
OrgTechName: Comcast Cable Communications Inc
OrgTechPhone: +1-856-317-7200
OrgTechEmail:

CustName: Comcast Cable Communications, Inc.
Address: 1800 Bishops Gate Blvd
City: Mt Laurel
StateProv: NJ
PostalCode: 08054
Country: US
RegDate: 2007-10-01
Updated: 2007-10-01

NetRange: 68.85.160.0 - 68.85.191.255
CIDR: 68.85.160.0/19
NetName: COMCAST-22
NetHandle: NET-68-85-160-0-1
Parent: NET-68-80-0-0-1
NetType: Reassigned
Comment:
RegDate: 2007-10-01
Updated: 2007-10-01

RTechHandle: IC161-ARIN
RTechName: Comcast Cable Communications Inc
RTechPhone: +1-856-317-7200
RTechEmail:

OrgAbuseHandle: NAPO-ARIN
OrgAbuseName: Network Abuse and Policy Observance
OrgAbusePhone: +1-856-317-7272
OrgAbuseEmail:

OrgTechHandle: IC161-ARIN
OrgTechName: Comcast Cable Communications Inc
OrgTechPhone: +1-856-317-7200
OrgTechEmail:

# ARIN WHOIS database, last updated 2008-03-04 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 21:10:00 EDT

anon : I live in Bloomington, IL and I have also had nothing but problems. Customer service is horrible.

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 20:47:48 EDT

iamcool2 :

said by indy0365 :

From franklin ind

speeed tests

Whats the Latency Like? Better than Insight?

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 19:41:33 EDT

indy0365 : From franklin ind

speeed tests

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 17:06:53 EDT

iamcool2 : I got a email from Comcast This Morning stating that my Phone Service would be moved over to Comcast tomorrow so I'm betting the Internet Goes as well.

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 11:56:02 EDT

schalliol : I got a new IP this morning (one that's very different from my previous sticky IP I've had for months with Insight), and it's in the 98.223.233 subnet with subnet mask of 255.255.248.0. My speed dropped! Below shows what I am getting now:

Here's a test that's physically closer yet thinks it's farther away:

I am supposed to get roughly 10Mbps down and 1Mbps up under Insight and my letter (see above 3 posts) says I'd get the SpeedBoost™ to 20Mbps down. I did a series of tests yesterday with lots higher speed. Now that I'm on Comcast, I'm not sure what to do to get back where I should be. I used to get >10Mbps and >1Mbps up. Thoughts?

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 08:58:11 EDT

anon : After being switched yesterday (Monday 3/3), and having very slow speeds all day, here's this morning's speed test:

So, it appears I'm getting something like 4/768 (which is a slight improvement over yesterday). I should be getting 10/1, plus maybe some kind of power boost, too (I think). However, the latency to Chicago is about the best I think I've ever seen.

Any thoughts? Should I call it in, or should I wait and see since it's only been about 24 hours or so since the switch?

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 08:52:45 EDT

rlocone : Sorry about that. I didn't see that this thread was already started. Here is one that I started.

»[Connectivity] We have been migrated.

Mar 3 07:49:12 dhclient DHCPREQUEST on eth1 to 68.87.72.19 port 67Mar 3 07:21:35 dhclient bound to 98.223.130.204 -- renewal in 1657 seconds.Mar 3 07:21:26 dhclient DHCPACK from 96.140.32.1Mar 3 07:21:26 dhclient DHCPREQUEST on eth1 to 255.255.255.255 port 67Mar 3 07:21:26 dhclient DHCPOFFER from 96.140.32.1Mar 3 07:21:26 dhclient DHCPDISCOVER on eth1 to 255.255.255.255 port 67 interval 10Mar 3 07:21:22 dhclient DHCPDISCOVER on eth1 to 255.255.255.255 port 67 interval 4Mar 3 07:21:22 dhclient DHCPNAK from 96.140.32.1Mar 3 07:21:22 dhclient DHCPREQUEST on eth1 to 255.255.255.255 port 67Mar 3 07:21:22 dhclient Sending on Socket/fallbackMar 3 07:21:22 dhclient Sending on LPF/eth1/00:00:00:00:00:00Mar 3 07:21:22 dhclient Listening on LPF/eth1/00:00:00:00:00:00Mar 3 07:21:21 kernel: eth1 link up, 100Mbps, full-duplex, lpa 0x45E1Mar 3 07:21:20 dhclientMar 3 07:21:20 dhclient For info, please visit http://www.isc.org/products/DHCPMar 3 07:21:20 dhclient All rights reserved.Mar 3 07:21:20 dhclient Copyright 2004 Internet Systems Consortium.Mar 3 07:21:20 dhclient Internet Systems Consortium DHCP Client V3.0.1Mar 3 07:21:11 dhclient receive_packet failed on eth1: Network is downMar 3 07:11:34 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:56:23 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:43:57 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:36:49 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:31:41 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:19:38 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:14:31 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:12:25 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:11:01 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:09:55 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:08:58 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:08:19 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:06:27 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:05:53 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:05:29 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:04:07 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:03:45 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:03:31 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:02:14 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:01:44 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:01:01 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:00:37 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 06:00:23 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:59:55 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:59:45 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:58:41 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:57:51 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:56:39 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:55:55 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:54:28 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 05:50:31 dhclient DHCPREQUEST on eth1 to 74.132.1.146 port 67Mar 3 04:37:05 kernel: eth1 link up, 100Mbps, full-duplex, lpa 0x45E1Mar 3 04:37:04 kernel: eth1 link downMar 3 04:16:46 kernel: eth1 link up, 100Mbps, full-duplex, lpa 0x45E1Mar 3 04:16:44 kernel: eth1 link downMar 3 03:02:41 dhclient bound to 74.142.62.253 -- renewal in 10070 seconds.~~~ Firewall ~~~

--
Star Fleet HDQ / SFO
- Admiral Ross
»www.stb575.com
*** Never Forget 9/11 ***

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 06:55:13 EDT

maxey13 : Same here on the northside of Anderson. Switch made in the middle of the night. No need to reboot. Download and upload twice as fast..

Dennis

Re: Switched from Insight? Post here

Tue, 04 Mar 2008 01:16:59 EDT

Tbvindy : The switch happened here in Anderson,In. just after midnight. Speed tests look great so far, keeping my fingers crossed.

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 23:15:54 EDT

MADx : Richmond have not switch yet, but my bet is on early Wednesday morning.

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 23:00:32 EDT

anon : go to speedtest.net and look it says stillwater,ok is my closes location and i live 50 miles from chicago

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 21:49:13 EDT

iamcool2 :

said by gone4now :

Still insight in Noblesville as of today 3/3/08

Yep,

I bet we get switched in the next couple of days.

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 21:16:24 EDT

NormanS : Latency to Columbus is 28 ms. Latency to the first Indianapolis hop is 29 ms. A 1ms delta; not bad for meandering all around the place, eh? I get a 2 ms delta from my computer to my DSL modem; and those are separated by a 6' Cat 5e cable from the computer, a router and a 1' Cat 5e cable to the modem.
Another 1 ms to the next Indianapolis hop. 3 ms from there to Chicago, and a total of 65 ms (average) from Chi-town to the nation's Capitol. Frankly, I don't see a problem (except that the host names on the 'ibone' do not seem to accurately reflect the actual geographic locations of the equipment.

--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 21:06:28 EDT

NormanS : From Peoria, Illinois (from your sidebar information) to Net Access Corporation on the East Coast in only 44ms, and you are worried about the routing? That is about 10ms longer than I trace route from San José, California to Los Angeles, California. In only about double the distance.

BTW, I traced to your third, fifth, and eighth hops. The Comcast 'ibone' is a mystery to me. 3 and five look close (to each other) from here, 8 looks farther from here than it shows on your trace route. But I am reasonably certain from poking around from San José, California, that hop 6 is not anywhere closer to Connecticut than Chicago.

From what I can see by tracing route from California, you aren't going to the East Coast until hop 9; and that looks farther out from California than western Pennsylvania (Pittsburgh), more like eastern Pennsylvania (Philadelphia).

From where I sit, the Comcast 'ibone' host names do not match the expected latencies for the geographic locations. I'd take those host names with a large crystalline lattice of sodium chloride.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 20:09:47 EDT

gone4now : Still insight in Noblesville as of today 3/3/08

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 19:27:05 EDT

indy0365 : location Franklin in ( indy south side)

Tracing route to www.google.com [64.233.167.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 7 ms 9 ms 68.85.178.161
4 11 ms 8 ms 8 ms 68.85.176.218
5 11 ms 10 ms 9 ms pos-0-10-0-0-ar01.indianapolis.in.indiana.comcas
t.net [68.86.90.186]
6 11 ms 10 ms 10 ms pos-0-0-0-0-cr01.indianapolis.in.ibone.comcast.n
et [68.86.85.58]
7 * 16 ms 14 ms COMCAST-IP.edge1.Chicago2.Level3.net [4.71.248.3
0]
8 22 ms 14 ms 16 ms xe-10-0-0.edge1.Chicago2.Level3.net [4.71.248.29
]
9 16 ms 15 ms 15 ms ae-21-56.car1.Chicago1.Level3.net [4.68.101.162]

10 75 ms 22 ms 15 ms GOOGLE-INC.car1.Chicago1.Level3.net [4.79.208.18
]
11 16 ms 15 ms 17 ms 72.14.232.53
12 20 ms 22 ms 20 ms 72.14.232.74
13 17 ms 16 ms 16 ms py-in-f147.google.com [64.233.167.147]

speed test anywhere from 3 meg / 20 meg down

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 16:29:36 EDT

anon : I tried to post this morning, but it never appeared, so here goes again and sorry if this ends up being a repeat...

This morning the Lafayette, IN area was switched over.

Here was my speed test then:

Here's my speed test this afternoon (about 4:00pm)

So, there been a some improvement, but *not* the 10/1 I'm supposed to get.

Also, the routing is so bad it's comical:

Tracing route to google.com [64.233.187.99] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 68.85.178.201
4 28 ms 28 ms 31 ms 68.85.183.153
5 39 ms 37 ms 28 ms 68.85.177.34
6 27 ms 28 ms 28 ms te-5-4-sr01.columbus.in.indiana.comcast.net [68.
86.184.69]
7 30 ms 27 ms 28 ms te-5-1-sr01.shelbyville.in.indiana.comcast.net [
68.86.184.218]
8 29 ms 27 ms 31 ms te-6-2-sr01.connersville.in.indiana.comcast.net
[68.86.184.254]
9 28 ms 28 ms 28 ms te-8-1-ur01.muncie.in.indiana.comcast.net [68.86
.184.13]
10 29 ms 29 ms 28 ms pos-0-10-0-0-ar01.indianapolis.in.indiana.comcas
t.net [68.86.90.186]
11 38 ms 30 ms 31 ms pos-0-0-0-0-cr01.indianapolis.in.ibone.comcast.n
et [68.86.85.58]
12 34 ms 33 ms 33 ms COMCAST-IP.edge1.Chicago2.Level3.net [4.71.248.3
4]
13 42 ms 37 ms 36 ms xe-9-0-0.edge1.Chicago2.Level3.net [4.71.248.33]

14 39 ms 36 ms 37 ms ae-32-52.ebr2.Chicago1.Level3.net [4.68.101.62]

15 41 ms 35 ms 36 ms ae-78.ebr3.Chicago1.Level3.net [4.69.134.62]
16 64 ms 53 ms 54 ms ae-2.ebr2.Washington1.Level3.net [4.69.132.70]
17 63 ms 59 ms 67 ms ae-82-82.csw3.Washington1.Level3.net [4.69.134.1
54]
18 59 ms 102 ms 52 ms ae-3-89.edge1.Washington1.Level3.net [4.68.17.14
4]
19 59 ms 70 ms 60 ms GOOGLE-INC.edge1.Washington1.Level3.net [4.79.23
1.6]
20 61 ms 60 ms 63 ms 72.14.238.136
21 63 ms 63 ms 63 ms 72.14.236.15
22 89 ms 65 ms 70 ms 216.239.49.222
23 63 ms * 71 ms jc-in-f99.google.com [64.233.187.99]

Trace complete.

The route basically makes a loop through all of the cities around Indianapolis before it goes on into Indy, then on to Chicago - nevermind that Lafayette is closer to Chicago than Indy... which means that the packets make a loop around the state before coming back past Lafayette on their way to Chicago! :D Pretty funny, if you ask me. I'm expecting this will get optimized eventually? Right?

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 14:25:20 EDT

jhacker : I'm not a networking pro, but there are some things I don't understand. Notice the second hop? Is that the gateway. It ALWAYS shows as 'timed out' on a traceroute. Also, notice how it hops from the east coast, back to Chicago, then back to the east coast again. This can't be efficient. No wonder so many people report latency. Somebody with more experience please tell me if I'm off-base here.

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms mygateway1.Motorola [192.168.15.1]
2 * * * Request timed out.
3 7 ms 9 ms 20 ms 68.85.179.73
4 8 ms 7 ms 9 ms 68.85.176.142
5 16 ms 25 ms 16 ms 68.87.230.254
6 19 ms 18 ms 31 ms te-3-1-ar01.chartford.ct.hartford.comcast.net [6
8.86.90.58]
7 33 ms 26 ms 35 ms pos-0-6-0-0-cr01.chicago.il.ibone.comcast.net [6
8.86.85.50]
8 40 ms 72 ms 36 ms pos-0-3-0-0-cr01.cleveland.oh.ibone.comcast.net
[68.86.85.37]
9 44 ms 38 ms 37 ms pos-0-7-0-0-cr01.pittsburgh.pa.ibone.comcast.net
[68.86.85.46]
10 50 ms 43 ms 53 ms te-0-4-0-7-cr01.mclean.va.ibone.comcast.net [68.
86.84.93]
11 52 ms 51 ms 47 ms te-1-1-pr01.ashburn.va.ibone.comcast.net [68.86.
84.94]
12 44 ms 47 ms 56 ms xe-3-1-0.was11.ip.tiscali.net [213.200.84.117]
13 51 ms 55 ms 56 ms so-1-0-0.nyc22.ip.tiscali.net [213.200.80.125]
14 41 ms 39 ms 47 ms netaccess-gw.ip.tiscali.net [213.200.73.122]
15 69 ms 45 ms 44 ms 0.e1-3.tbr1.tl9.nac.net [209.123.10.73]
16 54 ms 44 ms 44 ms 0.e1-4.tbr1.mmu.nac.net [209.123.10.101]
17 52 ms 59 ms 42 ms 0.e-1-1.tbr1.oct.nac.net [209.123.10.17]
18 42 ms 42 ms 43 ms 0.ge-1-2-0.gbr1.oct.nac.net [209.123.10.58]
19 44 ms 46 ms 42 ms www.dslreports.com [209.123.109.175]

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 09:51:30 EDT

jwieland : In Lafayette IN we were switched early this morning. Ya gotta love the routing (partial traceroute listing):


 6  te-5-4-sr01.columbus.in.indiana.comcast.net (68.86.184.69)  28.723 ms  29.252 ms  28.7 73 ms
 7  te-5-1-sr01.shelbyville.in.indiana.comcast.net (68.86.184.218)  31.132 ms  32.934 ms   29.894 ms
 8  te-6-2-sr01.connersville.in.indiana.comcast.net (68.86.184.254)  31.174 ms  29.675 ms   31.024 ms
 9  te-8-1-ur01.muncie.in.indiana.comcast.net (68.86.184.13)  31.085 ms  29.757 ms  31.037  ms

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 04:01:49 EDT

rich_joy : I got switched or so they say 2-25-08, Rockford, IL. I reset my modem Motorola SB5100, my router, and my computer many times and could not get back on the net. I called Comcast repeatedly and was given a bit of a run around. They finally said that they could not see my modem and that maybe it was bad. On 2-21-08 I bought a new modem, Motorola SB5101 and suddenly they could see my modem and they got be back on line. Comcast said that Insight did not give them the correct Mac ID for my old modem but I was running fine on Insight with no speed or any problems for quite a while. I am now running fine but my speed test are a little higher than before.

Download Speed: 12780 kbps (1597.5 KB/sec transfer rate)
Upload Speed: 1431 kbps (178.9 KB/sec transfer rate)

I guess I should not complain. On the news here in Rockford Sunday night there was a story about lots of people here in Rockford still having problems. Some people on the news said that their old modems were not compatible with Comcast and they had to buy new ones????????

Re: Switched from Insight? Post here

Mon, 03 Mar 2008 03:04:15 EDT

OverBurn : Just got switched around 1:30AM in Greenwood, IN. I just happned to be on the Internet at the time and lost connection, rebooted modem, router, had a new Comcast IP Address. My DL's are about the same. Of course it's only been a few hours, but so far so good.

The PowerBoost makes any Java or small file size Speed Test worthless. My real world DL speed was around 12,000 and it still is.

Real world is about the same.

Re: Switched from Insight? Post here

Sun, 02 Mar 2008 21:36:33 EDT

anon : Sheepdog-good luck getting a tier 2 tech to call you back. I have spent all week on the phone with comcast with connection probs. I have asked to speak with a tier 2 tech and for some reason they won't let me. They said they would put in a work order and call within 24-48 hours. It's been 5 days and no call. Every time I call comcast they say it's a problem with the switch from insight to comcast and can't give a time when it will be fixed.
For everyone-ask comcast for a credit. They gave me one for the last week. I even told the tech I was talking to that I am tempted to go with another provider and she said she isn't saying don't. These people don't care if our net is screwed up cause they are still getting our $$$$$$$.

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 22:40:00 EDT

Illinoise11 :

What is UIUC VPN mean? Logging in to your machine desktop at work with microsoft remote desktop?

Not really. It's connecting to UIUC's network through another ISP. Allows you to read journals etc as if you were on campus.
Go here - »www.cites.uiuc.edu/vpn/download-install.html

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 21:57:58 EDT

dinoruss :

said by Illinoise11 :

Moeity and Russ,

I've got the same thing (also in C-U). I've found some stuff that seems to help (a little). UIUC VPN does help me too. Using IE instead of firefox makes some sites load that don't otherwise. Bypassing any routers and plugging directly into the modem (Moto SB5120 for me) seems to speed some things up. Another problem I have is connecting my TIVO, in any configuration.

I'll call and complain tomorrow. Hopefully with enough calls they'll do something soon.

Keep us posted, i got a message from a tech in Chicago and I think I can use chat with him at least that works from here. IE is not an option for me given I am a mac user, firefox and also safari are my main options, should try a few other browser though like opera or something maybe. What is UIUC VPN mean? Logging in to your machine desktop at work with microsoft remote desktop?

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 21:57:33 EDT

NormanS :

said by suchey :

I am seeing as much as 40-50% packet loss on the 12.86.130.81 hop and any hop ip 12.*.*.* which occurs immediately after 68.85.176.142. 68.*.*.* ips do not show packet loss when occuring as the 5th hop.

What is your packet loss at the destination IP address?

Ping statistics for comcast.net
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 69ms, Maximum = 121ms, Average = 90ms

Packet loss on the intermediary routers is not important. If there is no packet loss at the destination, then 100% of the packets to the destination are making it through; no packet loss. Your ping statistics show no packet loss to the destination.

Latency shows a high variance, though. 70ms is about right for Midwest to West.

In addition. Routing via comcast equipment in Chicago results in the following:

Dunlap-->Chicago-->East Coast (Hartford/Boston) -->Chicago--Chicago---ETC.

Target Name: www.yahoo.com
IP: 69.147.114.210
Date/Time: 3/1/2008 2:45:45 PM

1 0 ms 0 ms [192.168.0.1]
2 * * [-]
3 17 ms 16 ms [68.85.179.81]
4 8 ms 10 ms [68.85.176.142]
5 19 ms 19 ms po-10-ar01.area4.il.chicago.comcast.net [68.87.229.110]
6 20 ms 22 ms te-1-4-ar01.woburn.ma.boston.comcast.net [68.86.90.54]
7 50 ms 27 ms COMCAST-IP.edge1.Chicago2.Level3.net [4.71.248.10]
8 32 ms 35 ms xe-10-3-0.edge1.Chicago2.Level3.net [4.71.248.9]
9 36 ms 52 ms ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]
10 30 ms 29 ms ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]
11 58 ms 72 ms ae-2.ebr2.Washington1.Level3.net [4.69.132.70]
12 76 ms 60 ms ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]
13 142 ms 132 ms ae-11-69.car1.Washington1.Level3.net [4.68.17.3]
14 59 ms 57 ms [4.79.228.2]
15 N/A 55 ms ge-2-1-0-p150.msr2.re1.yahoo.com [216.115.108.21]
16 N/A 57 ms gi1-22.bas-a2.re3.yahoo.com [66.196.112.27]
17 79 ms 60 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

You appear to be picking up some unusual latency on the connection to Level 3. Could be a Level 3 issue.

Ping statistics for www.yahoo.com
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 60ms, Maximum = 79ms, Average = 69ms

Your minimum latency to the destination may be 10ms higher than normal; but that shouldn't be an issue. Again, no packet loss at the destinaion.

Line Packet Loss Testing
»/linequality/nil/2356327

East Coast to you is showing packet loss at your end. I would say there are likely issues close to you (between modem and CMTS).

Keep after Comcast. It appears to be something in their plant near to you.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 21:49:53 EDT

Illinoise11 : Moeity and Russ,

I've got the same thing (also in C-U). I've found some stuff that seems to help (a little). UIUC VPN does help me too. Using IE instead of firefox makes some sites load that don't otherwise. Bypassing any routers and plugging directly into the modem (Moto SB5120 for me) seems to speed some things up. Another problem I have is connecting my TIVO, in any configuration.

I'll call and complain tomorrow. Hopefully with enough calls they'll do something soon.

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 21:37:24 EDT

dinoruss :

said by moeity :

dinoruss, im having similar problems with my connection... speedtest.net upload test hangs before it starts, cant sent emails, having tried on several smtp servers, cant post to forums (im posting from work), cant send files via sftp... seems to only effect large files as you said.

the strange thing is that if i vpn to my work's network, i can upload just fine to anywhere. ive talked with comcast several times, and they have no idea whats going on.

Yes that seems to be the same story I get. Some techs try to help but after the usual stuff -- finding my settings are ok they have to pass it along. And that is where it seems to be sitting for now.

Russ

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 16:07:38 EDT

suchey : location: Dunlap, IL

description of the problem

Inconsistent speeds, packet loss, loss of connection XBox Live p2p gaming after being switched from Insight IP to Comcast IP.

the issue is constant

modem make, model & firmware version

Motorola Surfboard SB5120
Software Version: SB5120-2.19.0.10-SCM01-NOSH
Hardware Version: 4
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4

home networking
D-Link DGL 4300
Hardwired to Xbox 360 and PC.
Laptop and PsP connect wordlessly

speed test
Speed Test #46926657 by dslreports.com
Run: 2008-03-01 15:19:09 EST
Download: 6681 (Kbps)
Upload: 823 (Kbps)
In kilobytes per second: 815.5 down 100.4 up
Boost: 21333
Latency: 18 ms
Tested by server: 68 flash
User: anonymous
User's DNS: comcast.net
Compared to the average of 3316 tests from comcast.net:
* download is 11% worse, upload is 34% worse

tweak test result
»/tweakr/block:···a=normal

modem's signal levels
Downstream
-Signal to Noise Ratio 37 dB
-Power Level 0 dBmV

Upstream
-Power Level 51 dBmV

tracert
Target Name: comcast.net
IP: 204.127.195.15
Date/Time: 3/1/2008 2:30:50 PM to 3/1/2008 2:33:05 PM

1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms [192.168.0.1]
2 * * * * * * * * * * [-]
3 11 ms 20 ms 25 ms 38 ms 38 ms 51 ms 28 ms 16 ms 23 ms 17 ms [68.85.179.81]
4 12 ms 13 ms 34 ms 39 ms 43 ms 47 ms 21 ms 34 ms 12 ms 10 ms [68.85.176.142]
5 19 ms 23 ms * 42 ms 33 ms 55 ms * 28 ms 21 ms 28 ms [12.86.130.82]
6 24 ms 18 ms 36 ms * 45 ms 63 ms 34 ms 24 ms 20 ms 52 ms [12.86.130.81]
7 72 ms 84 ms 131 ms 75 ms 104 ms 126 ms 95 ms 93 ms 81 ms 77 ms tbr2.cgcil.ip.att.net [12.122.99.70]
8 75 ms 86 ms 118 ms 74 ms 117 ms 136 ms 87 ms 105 ms 72 ms 77 ms cr1.cgcil.ip.att.net [12.122.17.233]
9 74 ms 79 ms 114 ms 75 ms 110 ms 131 ms 78 ms 116 ms 74 ms 94 ms cr1.sffca.ip.att.net [12.122.4.121]
10 102 ms 79 ms 117 ms 73 ms 105 ms 150 ms 89 ms 110 ms 70 ms 80 ms tbr1.sffca.ip.att.net [12.122.19.18]
11 103 ms 67 ms 214 ms 82 ms 113 ms 143 ms 85 ms 164 ms 70 ms 72 ms gar4.sffca.ip.att.net [12.123.13.174]
12 96 ms 78 ms 110 ms 77 ms 115 ms 123 ms 96 ms 105 ms 82 ms 89 ms idf22-gsr12-1-pos-6-0.rwc1.attens.net [12.122.255.222]
13 87 ms 74 ms 147 ms 99 ms 112 ms 116 ms 83 ms 87 ms 89 ms 85 ms rwcsbix12-3-1.attbi.com [63.241.85.242]
14 * * * * * * * * * * [-]
15 * * * * * * * * * * [-]
16 100 ms 83 ms 103 ms 69 ms 107 ms 121 ms 79 ms 91 ms 79 ms 69 ms www.comcast.net [204.127.195.15]

Ping statistics for comcast.net
Packets: Sent = 10, Received = 10, Lost = 0 (0.0%)
Round Trip Times: Minimum = 69ms, Maximum = 121ms, Average = 90ms

I am seeing as much as 40-50% packet loss on the 12.86.130.81 hop and any hop ip 12.*.*.* which occurs immediately after 68.85.176.142. 68.*.*.* ips do not show packet loss when occuring as the 5th hop.

In addition. Routing via comcast equipment in Chicago results in the following:

Dunlap-->Chicago-->East Coast (Hartford/Boston) -->Chicago--Chicago---ETC.

Target Name: www.yahoo.com
IP: 69.147.114.210
Date/Time: 3/1/2008 2:45:45 PM

1 0 ms 0 ms [192.168.0.1]
2 * * [-]
3 17 ms 16 ms [68.85.179.81]
4 8 ms 10 ms [68.85.176.142]
5 19 ms 19 ms po-10-ar01.area4.il.chicago.comcast.net [68.87.229.110]
6 20 ms 22 ms te-1-4-ar01.woburn.ma.boston.comcast.net [68.86.90.54]
7 50 ms 27 ms COMCAST-IP.edge1.Chicago2.Level3.net [4.71.248.10]
8 32 ms 35 ms xe-10-3-0.edge1.Chicago2.Level3.net [4.71.248.9]
9 36 ms 52 ms ae-31-51.ebr1.Chicago1.Level3.net [4.68.101.30]
10 30 ms 29 ms ae-68.ebr3.Chicago1.Level3.net [4.69.134.58]
11 58 ms 72 ms ae-2.ebr2.Washington1.Level3.net [4.69.132.70]
12 76 ms 60 ms ae-62-62.csw1.Washington1.Level3.net [4.69.134.146]
13 142 ms 132 ms ae-11-69.car1.Washington1.Level3.net [4.68.17.3]
14 59 ms 57 ms [4.79.228.2]
15 N/A 55 ms ge-2-1-0-p150.msr2.re1.yahoo.com [216.115.108.21]
16 N/A 57 ms gi1-22.bas-a2.re3.yahoo.com [66.196.112.27]
17 79 ms 60 ms f1.www.vip.re3.yahoo.com [69.147.114.210]

Ping statistics for www.yahoo.com
Packets: Sent = 2, Received = 2, Lost = 0 (0.0%)
Round Trip Times: Minimum = 60ms, Maximum = 79ms, Average = 69ms

smokeping
»/r3/smokeping.···14&r=158

Line Packet Loss Testing
»/linequality/nil/2356327

Comcast involvement
I have contacted Comcast support via their web chat.
Long story short:

"I am pinging your modem, and the pings are going very slow, I do see the issue on my side as well Chet"

Tech scheduled for 3/11.

What should I be looking for before and during the house-call that would help to ensure the issue is corrected?

Any advice would be greatly appreciated.

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 15:47:01 EDT

anon : dinoruss, im having similar problems with my connection... speedtest.net upload test hangs before it starts, cant sent emails, having tried on several smtp servers, cant post to forums (im posting from work), cant send files via sftp... seems to only effect large files as you said.

the strange thing is that if i vpn to my work's network, i can upload just fine to anywhere. ive talked with comcast several times, and they have no idea whats going on.

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 14:13:08 EDT

indy0365 : 1 DOCSIS 1.0 Registration Completed

most cable systems are on DOCSIS 2.0 looking towards 3.0

is your computer 8 yrs old ? you need a newer modem 50 60$

or stay in the dinorusss era

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 12:46:34 EDT

SCAVENGER1 : yeah i to been calling them since Wednesday. and last night i call to have another router register, Linksys BEFCMU10 and i had to wait no less then 20 minutes to get it done. guess there was a line waiting for such actions. then after that i lost all and any connection after my modem over all.

after trying what that tech knew for about another hour, tech decide on setting up a visit. so after that i call my good friend from Florida, who is a certified network tech and does install for Comcast down there. he had me do a few things nad after 10 minutes or so i was able to get out and surf.

but still there is issues on that as well. which must be Comcast side since if i surf more then a few pages and do this quickly it dies out. but if i wait after a few minutes it is ok, kind of like it has to catch its breath.

then i can surf some more and even post as well. since i change to from the supplied modem WebStar that i got from Insight to this Linksys modem i am able to do more now.

kind of strange of it acting like that uh?

also found out that my Linksys WRT54GL router has anew firmware update Firmware Version: v4.30.12

so far i am not sure of what it does, if anything good or not. kind of wish i could do that with the modem though?

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 10:10:51 EDT

naners : call call call call the more u call and bitch the more likely ur to get credit and something done mine has stabled out now to decent on both modems i get what i expect+

Re: Switched from Insight? Post here

Sat, 01 Mar 2008 10:01:45 EDT

anon : I also live in central IL (Bloomington) and have been getting terrible service since last Friday. Ive called multiple times and their techs dont know anything. They keep wanting me to get a new modem and schedule a service call. In December I did get a new modem and had a new line run to my home so i dont need to get another one. I was running great until the switch took place earlier this week. I hope comcast gets their act together soon. If anyone in central IL has gotten their service back to normal please post and tell me what you did to get it back to normal.

Thanks
Andy

Re: Switched from Insight? Post here

Fri, 29 Feb 2008 22:47:43 EDT

obsideus : Service continues to be slow - sometimes failing to even load BBR and Google. See the following speed tests:

Speed Test #46882528 by dslreports.com
Run: 2008-02-29 22:00:20 EST
Download: 1859 (Kbps)
Upload: 682 (Kbps)
In kilobytes per second: 226.9 down 83.2 up
Boost: 1898
Latency: 42 ms
Tested by server: 9 flash
User: 1266565 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 3352 tests from comcast.net:
* download is 75% worse, upload is 45% worse

--------------------
Speed Test #46882654 by dslreports.com
Run: 2008-02-29 22:02:53 EST
Download: 4651 (Kbps)
Upload: 1054 (Kbps)
In kilobytes per second: 567.7 down 128.6 up
Boost: 11406
Latency: 15 ms
Tested by server: 68 flash
User: 1266565 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 3352 tests from comcast.net:
* download is 38% worse, upload is 15% worse

-------------------

Speed Test #46882731 by dslreports.com
Run: 2008-02-29 22:04:15 EST
Download: 1737 (Kbps)
Upload: 212 (Kbps)
In kilobytes per second: 212 down 25.8 up
Boost: 1768
Latency: 40 ms
Tested by server: 9 flash
User: 1266565 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 3353 tests from comcast.net:
* download is 77% worse, upload is 83% worse

---------------
Speed Test #46882770 by dslreports.com
Run: 2008-02-29 22:05:07 EST
Download: 731 (Kbps)
Upload: 1158 (Kbps)
In kilobytes per second: 89.2 down 141.3 up
Boost: 734
Latency: 60 ms
Tested by server: 68 flash
User: 1266565 @ dslreports.com
User's DNS: comcast.net
Compared to the average of 3352 tests from comcast.net:
* download is 90% worse, upload is 7% worse

------
From my modem (Arris)
RF Parameters
Downstream
Freq/Power: 555.000 MHz -1 dBmV
Signal to Noise Ratio: 32 dB
Modulation: QAM256
Upstream
Freq/Power: 36.000 MHz 48 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QPSK

----

And now the event log
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 12 3 Modem Failed to Register - Resetting Between Scan Attempts
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
***** 17000100 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
***** 17000400 3 SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
-----------

I'm not sure what the modem log stuff means, but I don't think that "failed to receive/acquire" is good...

Re: Switched from Insight? Post here

Fri, 29 Feb 2008 21:12:32 EDT

dinoruss :

said by Rokh :

Alright, update for today......Advice to anyone having similar issues: Get a hold of a modem that isn't locked down by Inisight.

What do you mean one that is not locked down? I am unable to send more than a couple lines in email or in posting to web forums, and some websites will not load (Urbana, IL) since Monday (and I have reset for comcast.net as per faqs)

Re: Switched from Insight? Post here

Fri, 29 Feb 2008 19:24:18 EDT

cwm1276 : Is this my problem at home I can never get more than 4 mb down, but I get 1.2mb down.

Re: Switched from Insight? Post here

Fri, 29 Feb 2008 12:04:51 EDT

anon : Alright, update for today. I called back Comcast twice, second time go to someone to push my new (RCA) modem through. Everything worked without a hitch, and I'm getting good throughput, and I can browse to all the websites I've tried.

»www.speedtest.net/result/240393360.png

Tests like that to Chicago (from Central, IL) are common, seeing bursts like others who recently got successfully switched over. To other places I'm seeing anywhere from 6-8, rather than 20+ to Chicago.

Anyway, glad that nightmare is at least for now over with. A higher level tech has still never gotten back to me, but I made sure to tell the person I talked to that I wanted the tickets on my other modems left open so I could track down the problem.

Advice to anyone having similar issues: Get a hold of a modem that isn't locked down by Inisight.

Re: Switched from Insight? Post here

Fri, 29 Feb 2008 00:40:35 EDT

anon : Alright, my little switch nightmare:

A couple weeks ago, my internet went down around midnight, and came back about a half hour later, now with a Comcast IP. Now that speedtest.net says I'm located in Stillwater, Oklahoma, I get about half the speed I should, up and down. Also, I was unable to access a specific website (worldofwarcraft.com) or anything connected to that website. After some research, I switch modems to a Linksys BEFCMU10 ver 1, from a BEFCMU10 ver 2. I had stopped using the ver 1 because it was basically broken, so I thought.

Plugging in the new modem worked great. Speeds were perfect, no issues like before the switch with the modem crashing, or limited Bittorrent activity, ect. I am even able to access worldofwarcraft.com and accompanying sites.

That all continues for a week or so, until this Tuesday, the 26th. Around lunch time, 12:30, my modem goes offline, and reads the same four errors about an invalid config file, ect. So I switch modems back to the ver 2, and am able to get online and browse, just not to that specific website.

So I place my first call to Comcast, after plugging in the ver 1 modem that has been working just fine until now. I speak with a lady who cannot see my modem and wants to send a Tech out. I call back a second time, speaking with a gentlemen who registers my ver 1 modem, pushes it through, but I am still unable to connect. He wants to send out a tech out as well at this point. I plug back in the ver 2, call back again, and let the tech see that everything is connected. She notes that it is, and then tries to register my ver 2 modem, pushes it through, and now it's unable to connect as well. I plug the ver 1 back in that is now unregistered, and she can see it connected. She tries to register that one, gets it through and it goes back to not being able to connect.

At this point she gets me on 3-way with a supervisor, who has me go through both procedures again. Basically, anytime they register one of my two modems, it cannot connect. She puts them both on the account, and neither can connect. So she makes a ticket number for me, and passes it off to a higher level tech who says the problem should be corrected in 24-48 hours. I call a couple more times during that period, and receive the same message that things are being worked on, ect ect.

During this time, I obtain a new modem, something completely different than my Linksys modems, from a friend. Hook it up, call Comcast to get it registered, and am told that they can't push it through because the system is down, and to call back a couple hours later. I call back later on, and am told the system has been down all day, and will be down all night as well, and possibly most of tomorrow. So I have no idea if the new modem will work or not, I guess I'll find out when they can push it through.

Right now I am running on my unregistered ver 2 modem, at about half speed, and am unable to access the same website that this modem for some reason cannot access on Comcasts system. Who knows when or if my original two modems will ever be looked at or fixed, and in the meantime I am hoping the system to push a modem through will be returned to working order soon so that I can find out if this new modem will solve my problems or not.

Overall I am extremely frustrated. I have been without internet for over 3 nights now, and am very seriously considering DSL as an alternative. I have been told numerous times to expect a call back when they need more information from me, or when they have changed something that they think will help matters, and have received not a single call from them in this three day period.

Re: Switched from Insight? Post here

Fri, 29 Feb 2008 00:15:08 EDT

sortofageek : Sheepdog, what modem did you have before you switched to the Moto?

Re: Switched from Insight? Post here

Thu, 28 Feb 2008 17:21:45 EDT

anon : IT IS FIXED!!!! HOOORAY!!!!!!!!

I am in Macomb and have had my comcast IP for a few days now. I had MAJOR problems the past 24-36 hours. I could not open my school email or hotmail from my comcast connection. Everything was fine on my neighbors DSL but all of us with Comcast had NOTHING!

If you are having problems with Comcast not loading websites and being all around slow now that the switch occured just get a new modem. I just picked up a Motorola SB5101 from my local white-trash super center and spend 25 minutes on the phone with Comcast. When they got they finally got the MAC address changed EVERYTHING was back to normal. I spent 30 minutes on the phone this morning with a "tech" that had no clue. I am supposed to have a "tier 2" tech call me in the next 24-48 hours to solve my problem.

The guy said ALL insight customers are having big problems and they have no clue why!

Re: Switched from Insight? Post here

Thu, 28 Feb 2008 14:11:13 EDT

pow674 : i have done a few speed tests today and mine has crazyly been fluctuating also from about 2 to 30, this is on the same speed test, using chicago.

Re: Switched from Insight? Post here

Thu, 28 Feb 2008 12:11:09 EDT

gmoney_indy : Has anybody in the Indy area received a bill from Comcast yet? I'm still getting Insight bills in the mail, yet when I go to the Insight website, it tells me I'm no longer a customer.

Re: Switched from Insight? Post here

Thu, 28 Feb 2008 12:06:40 EDT

suchey : I am seeing the EXACT same issues as Oddsk8er.

Speed jumps around a lot (I have not seen 30Mbps...my speeds have been fluctuating erratically between the 10/1 that I should be getting and much much lower), pings are MUCH higher at all times than they were before the cut over, and routing is taking me into Chicago, then out to the East Coast, then back into Chicago before sending me along to my final destination.

Re: Switched from Insight? Post here

Thu, 28 Feb 2008 11:57:02 EDT

Oddsk8er : It's pretty erratic right now for me. Sometimes I'll get download speeds at 30 Mbps and sometimes its 5 Mbps. Pings also jump all the time with very frequent packet loss during prime time.

I really don't want to go to DSL but if that will get me the low pings I need, then it will be goodbye Comcast pretty soon.

And what's up with this ridiculous routing I'm getting to various Chicago based servers? Some of my favorite gaming servers USED to go from here in Urbana/Champaign pretty much straight up to Chicago with Insight. Now I'm going all the way to Indianapolis and then sometimes up to Michigan then back to Chicago for an AWESOME(not) 50 ms as opposed to the 15ish I got with Insight. 50 ms was something I used to get to Dallas, Denver, and New York...

Re: Switched from Insight? Post here

Thu, 28 Feb 2008 02:00:41 EDT

pow674 : we who had insight and now forced to comcast must suffer slower speeds until comcast can upgrade their equipment to be as good as insight, was told that they had no idea how long this would take but it includes all customers in il that used to be insight.

Re: Problems After Being Fully Switched from Insight to Comcast

Wed, 27 Feb 2008 22:27:27 EDT

obsideus : Yesterday our internet connection tanked for a few hours (the modem only had one light, and even after cycling it we had trouble getting it to get connected again).

Now it's working but it's incredibly slow :(

Re: Problems After Being Fully Switched from Insight to Comcast

Wed, 27 Feb 2008 20:54:15 EDT

Shadowfax457 : Looks like you aren't the only one experiencing problems since the InsightBB switch.

I have been a comcast customer for a while, only thing available in my area sadly and since the switch my dl/ul speed have been absolutely terrible most of the day,

Additionally my ping average has gone from ~30-50ms for most games/sites to over 150ms during primetime (5pm-10pm weekdays).

Not sure what comcast plans to do about this but I am going to end up calling them if nothing is done.

Switched from Insight? Post here

Wed, 27 Feb 2008 12:19:56 EDT

Sith HMP : I was recently switched from Insight to Comcast. All was well until I was really switched. By that I mean my connection went dead, I lost my static IP for good, and I had to reboot all the routers and modem to regain a connection. Once reconnected I of course had a Comcast IP.

Now before this switch I could not have asked for better service. I was getting my full 10mb all the time no mater what time of day. I could game online and download a 2g file with out even one noticing the other. All at the same time still receiving my full 10mb. Games would hover in the 45-50ms ping area during this. After the download it would go down to as low as 30ms depending on the area of the server. Realistically it would be around 40-45ms.

Now, the exact day I get switched over my speeds are in the dumps all day. By all day I mean ALL day. My downloads are about 250K and my game pings average 85-150ms with out a download. This carries on until about 5:00am when it is back to normal again. I know this because I go to work and check it before I go. When I get home ( around 2:00pm-3:00pm CST) it's back to slow again. This continues until at least 11:00pm when I go to bed. I get up in the morning, it is fine, rinse, repeat.

Was I just dumped on a new node that is obviously overloaded? Will it change when the transition is complete? Is it complete already and this is what I'm stuck with? Finally,I am in Illinois. Chicago would be the likely closest target for a speed test I would think. Why does it say I am closer to Oklahoma now? A speed test to Chicago shows a full 10mb. Any where else on any given test shows I'm getting about 3mb if I'm lucky. Thank you for looking at this and any suggestions you may have.

If you are experiencing the same thing feel free to chime in
as well. At least then I will know I am not alone. Please keep it civil and no "Comcast(insert derogatory statement here)" threads. Thanx again.

Mod Note:
Changed "catchy title". This will now be a place to post problems after the switch and compare notes. Please don't start multiple threads of this nature.

First transition thread is here ---> »Insight to Comcast Customer Transition, over here!

See also --->

»Problems since Insight to Comcast switch

»What speed is this config file

»[Connectivity] We have been migrated.

»[Connectivity] Northern IL appears slower speeds that should be

»[Connection] Insight -> Comcast switch, connection problem.

»[Speed] comcast in central il blocking speed through router

»Insight --> Comcast: I cant get on newsgroups anymore

»InsightBB customer to comcast. Does this sound right?

»how long Insight address forwarding to Comcast

If you are fully switched and want help troubleshooting as a Comcast subscriber, you could start a topic like anyone else. Be sure to include the requested info: »Comcast High Speed Internet FAQ »How To Get Help!

Real rants actually belong in the Rants, Raves and Praise Forum. ~sorto'