Re: Switched from Insight? Post here

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Sheepdog

@comcast.net

Re: Switched from Insight? Post here

IT IS FIXED!!!! HOOORAY!!!!!!!!

I am in Macomb and have had my comcast IP for a few days now. I had MAJOR problems the past 24-36 hours. I could not open my school email or hotmail from my comcast connection. Everything was fine on my neighbors DSL but all of us with Comcast had NOTHING!

If you are having problems with Comcast not loading websites and being all around slow now that the switch occured just get a new modem. I just picked up a Motorola SB5101 from my local white-trash super center and spend 25 minutes on the phone with Comcast. When they got they finally got the MAC address changed EVERYTHING was back to normal. I spent 30 minutes on the phone this morning with a "tech" that had no clue. I am supposed to have a "tier 2" tech call me in the next 24-48 hours to solve my problem.

The guy said ALL insight customers are having big problems and they have no clue why!

permalink · 2008-02-28 17:21:45 · Print ·

sortofageek Premium,Mod join:2001-08-19 Valhalla Dr clubs:	Re: Switched from Insight? Post here Sheepdog, what modem did you have before you switched to the Moto?
	permalink · 2008-02-29 00:15:08 ·

acissej

@comcast.net

Sheepdog-good luck getting a tier 2 tech to call you back. I have spent all week on the phone with comcast with connection probs. I have asked to speak with a tier 2 tech and for some reason they won't let me. They said they would put in a work order and call within 24-48 hours. It's been 5 days and no call. Every time I call comcast they say it's a problem with the switch from insight to comcast and can't give a time when it will be fixed.
For everyone-ask comcast for a credit. They gave me one for the last week. I even told the tech I was talking to that I am tempted to go with another provider and she said she isn't saying don't. These people don't care if our net is screwed up cause they are still getting our $$$$$$$.

permalink · 2008-03-02 21:36:33 · Print ·

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