dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI
| reply to MadMANN
Re: Too funny
Speaks for me. Comcast should pay me for sitting on their automated phone for an hour just to get someone to talk to.
Furthermore, your whole prospect is whack. You suggest that anything that cost Comcast money should be met with a direct fee to the customer? Thus, Comcast should do nothing but make pure profit.
There was a day when customer service is what got you customers. When you have a monopoly not only do you provide poor service, but you charge for it.
And you think this is cool!?
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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MadMANN
Premium
join:2005-08-19
 ·Comcast
| reply to S_engineer
said by S_engineer  :People cost money???? This should be integrated into your business plan. Then you'd complain about the rate increase that cite operational costs as a reason.
Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. The quickest method for you would be to send it in the mail. Takes about a minute to write out a check, put a stamp on it, and drop it in your mailbox. Or would that still be a problem because you have to pay for the stamp? Actually, if you go for auto-pay, your precious time would never be used for paying the bill at all and is free to boot.
Futhermore, the live contact of which you speak is only chargeable when you take a live person out of the loop that could be taking sales calls or helping a customer that has a question, service issue, or concern. In other words, for a representative to do for you what you could do on your own, it costs time and money.
These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone.
You are one person. Thousands and thousands of people find it very useful. It would suffice to say that you do not speak for everyone. There are multiple ways of paying your bills out there and they cater to as many people as possible. It really does baffle the mind how people can have so many options, yet still complain. And unless you work 24/7 it is possible to set aside 3 minutes to push a few numbers on your phone's keypad for free. |
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redhatnation
Premium
join:2005-06-02
Woodbridge, VA
·Comcast
| reply to S_engineer
said by S_engineer :People cost money???? This should be integrated into your business plan. Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone. When people give you rotten service, you sir deserve it. And the next time they do, remember "people cost money"! Wait a minute...You'd rather force everybody to pay for a contact method or method of payment because you are too lazy to use the many automated tools available to you?
Try a check, a stamp, and an envelope. |
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S_engineer
join:2007-05-16
Chicago, IL
·Comcast
| reply to redhatnation
said by redhatnation :said by TKJunkMail :said by redhatnation :That can't be right. Not even Comcast would stoop so low. And who says it is even true. Because it is in the Consumerist? - with no proof provided at all. No scan of the bill; no comment from Comcast, etc. It is truly pathetic what passes for journalism today. It does sound like piling on. The other fees listed sound appropriate. People cost money. People cost money???? This should be integrated into your business plan. Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone.
When people give you rotten service, you sir deserve it. And the next time they do, remember "people cost money"! |
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redhatnation
Premium
join:2005-06-02
Woodbridge, VA
·Comcast
| reply to TKJunkMail
said by TKJunkMail :said by redhatnation :That can't be right. Not even Comcast would stoop so low. And who says it is even true. Because it is in the Consumerist? - with no proof provided at all. No scan of the bill; no comment from Comcast, etc. It is truly pathetic what passes for journalism today. It does sound like piling on. The other fees listed sound appropriate. People cost money. |
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TKJunkMail
Enjoy the sun
Premium
join:2002-03-03
Avalon, NJ
 ·Sprint Mobile Broa..
·Comcast
| reply to redhatnation
said by redhatnation :That can't be right. Not even Comcast would stoop so low. And who says it is even true. Because it is in the Consumerist? - with no proof provided at all. No scan of the bill; no comment from Comcast, etc. It is truly pathetic what passes for journalism today.
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