said by S_engineer 
:People cost money???? This should be integrated into your business plan. Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone.
When people give you rotten service, you sir deserve it. And the next time they do, remember "people cost money"!
Wait a minute...You'd rather force everybody to pay for a contact method or method of payment because you are too lazy to use the many automated tools available to you?
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