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Re: Sad really. They have done very well with EVDO. They have a better 3G data network according to scores on this site and on evdoforums.com. Sprint has always been strong with data.
The problem has been losing iDen customers and customer support overall. |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | EVDO is nice but it is only a part of the equation. ION was a great product too. EVDO is not going to save them unless some wide-ranging, meaningful changes are made at the highest levels, and then they follow through instead of giving lip service. You have to perform as a company not just as a single product.
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Toolmaster of La Grange. |
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| Of course EVDO won't alone save Sprint. You said they can't follow through with anything but they have. EVDO/3G is something they are doing better than anyone else. Other aspects of their business is pulling them down. |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Well, I could use EVDO as the exception that proves the rule, except that they're starting to poison even that business with their utterly horrid customer service. They aren't hemorrhaging millions of subscribers because they do 3G better than anyone else. Their overall track record is abysmal.
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Toolmaster of La Grange. |
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| Right, because of customer service and Nextel subscriber losses.
So if customer service is now better, would you even know it? I expect even if Sprint improves customer support to be even better than competitors in next few months, most won't be aware of it or will continue to bitch based on perceptions and past experiences. That is Sprint's bigger challenge. |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was.
Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'.
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Toolmaster of La Grange. |
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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to xenophon
said by xenophon:Of course EVDO won't alone save Sprint. You said they can't follow through with anything but they have. EVDO/3G is something they are doing better than anyone else. Other aspects of their business is pulling them down. I don't think their legacy wireline portion is doing bad at all. Matter in fact, if not for the "wired" portion of the company, they would have gone down in flames long before now. Too bad Embarq didn't take the LD division with them (FCC WHAT WHERE YOU THINKING) when they merged w/Nextel. Just think of the access charges they would be paying. And we won't even touch on the back bone they provide for cable providers IP network.  |
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mojo1
join:2006-12-05
Atlanta, GA | reply to RadioDoc
said by RadioDoc:Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was. Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'. I absoutely dread calling them for anything that comes up. I have a 10-year-old daughter on my plan and the need to call them comes up way too often. I really wish it wasn't so difficult to deal with customer service there. We are looking for a new carrier now. |
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 PiggieI Actually use WindstreamPremium
join:2005-11-23
Orange Springs, FL | reply to RadioDoc
said by RadioDoc:Well, I could use EVDO as the exception that proves the rule, except that they're starting to poison even that business with their utterly horrid customer service. They aren't hemorrhaging millions of subscribers because they do 3G better than anyone else. Their overall track record is abysmal. I know a lot of people Doc that use ATT for their PDA's because of coverage and customer service. Everyone I know using EVDO and putting up with Spring is doing to get off satellite and no dsl or cable. That is their only base. Most leave them if DSL or Cable shows up.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.13 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck | |
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patcat88
join:2002-04-05
Jamaica, NY
kudos:1 | reply to xenophon
iDEN is a dead network. It has no future. I dont see 3G anytime soon on it. Also the new voice codec isn't helping with voice quality. |
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tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to mojo1
said by mojo1:said by RadioDoc:Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was. Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'. I absoutely dread calling them for anything that comes up. I have a 10-year-old daughter on my plan and the need to call them comes up way too often. I really wish it wasn't so difficult to deal with customer service there. We are looking for a new carrier now. 10 year old on a cell? Why don't you just get a pay as you go. My 14 and 16 year old has one. Short of one SMS text msg issue, I've not had any problems. Now, I would get them a firefly or a trac phone. Other then that.. your asking, no, begging for trouble. Ben there.. done that.  |
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