MadMANN
Premium
join:2005-08-19
 ·Comcast
| reply to S_engineer
Re: Too funny
said by S_engineer  :People cost money???? This should be integrated into your business plan. Then you'd complain about the rate increase that cite operational costs as a reason.
Charging for live contact should be expected, not a luxery. For someone like me that works alot of hours, I don't have time to sit on an automated system. The quickest method for you would be to send it in the mail. Takes about a minute to write out a check, put a stamp on it, and drop it in your mailbox. Or would that still be a problem because you have to pay for the stamp? Actually, if you go for auto-pay, your precious time would never be used for paying the bill at all and is free to boot.
Futhermore, the live contact of which you speak is only chargeable when you take a live person out of the loop that could be taking sales calls or helping a customer that has a question, service issue, or concern. In other words, for a representative to do for you what you could do on your own, it costs time and money.
These systems are not only insulting, but they try to be everything to everybody, which makes them useful to noone.
You are one person. Thousands and thousands of people find it very useful. It would suffice to say that you do not speak for everyone. There are multiple ways of paying your bills out there and they cater to as many people as possible. It really does baffle the mind how people can have so many options, yet still complain. And unless you work 24/7 it is possible to set aside 3 minutes to push a few numbers on your phone's keypad for free. |
dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI
| Speaks for me. Comcast should pay me for sitting on their automated phone for an hour just to get someone to talk to.
Furthermore, your whole prospect is whack. You suggest that anything that cost Comcast money should be met with a direct fee to the customer? Thus, Comcast should do nothing but make pure profit.
There was a day when customer service is what got you customers. When you have a monopoly not only do you provide poor service, but you charge for it.
And you think this is cool!?
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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