RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | reply to xenophon
Re: Sad really. Well, I could use EVDO as the exception that proves the rule, except that they're starting to poison even that business with their utterly horrid customer service. They aren't hemorrhaging millions of subscribers because they do 3G better than anyone else. Their overall track record is abysmal.
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Toolmaster of La Grange. |
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| Right, because of customer service and Nextel subscriber losses.
So if customer service is now better, would you even know it? I expect even if Sprint improves customer support to be even better than competitors in next few months, most won't be aware of it or will continue to bitch based on perceptions and past experiences. That is Sprint's bigger challenge. |
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RadioDoc58ef2c0Premium,ExMod 2000-03
join:2000-05-11 | Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was.
Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'.
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Toolmaster of La Grange. |
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mojo1
join:2006-12-05
Atlanta, GA | said by RadioDoc:Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was. Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'. I absoutely dread calling them for anything that comes up. I have a 10-year-old daughter on my plan and the need to call them comes up way too often. I really wish it wasn't so difficult to deal with customer service there. We are looking for a new carrier now. |
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 PiggieI Actually use WindstreamPremium
join:2005-11-23
Orange Springs, FL | reply to RadioDoc
said by RadioDoc:Well, I could use EVDO as the exception that proves the rule, except that they're starting to poison even that business with their utterly horrid customer service. They aren't hemorrhaging millions of subscribers because they do 3G better than anyone else. Their overall track record is abysmal. I know a lot of people Doc that use ATT for their PDA's because of coverage and customer service. Everyone I know using EVDO and putting up with Spring is doing to get off satellite and no dsl or cable. That is their only base. Most leave them if DSL or Cable shows up.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.13 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck | |
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 tc1uscg
join:2005-03-09
Saint Clair Shores, MI | reply to mojo1
said by mojo1:said by RadioDoc:Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was. Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'. I absoutely dread calling them for anything that comes up. I have a 10-year-old daughter on my plan and the need to call them comes up way too often. I really wish it wasn't so difficult to deal with customer service there. We are looking for a new carrier now. 10 year old on a cell? Why don't you just get a pay as you go. My 14 and 16 year old has one. Short of one SMS text msg issue, I've not had any problems. Now, I would get them a firefly or a trac phone. Other then that.. your asking, no, begging for trouble. Ben there.. done that.  |
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