Re: [Other] Future Nine: Beta testers needed! in VOIP Tech Chat http://www.dslreports.com/forum/r20086336 en Mon, 01 Dec 2008 20:32:57 EDT Mon, 01 Dec 2008 20:32:57 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20489561 nitzan : Happy is relative. ;)

We've been using ColoPronto so far. They have very little support (servers are non-managed), but the connections are 100mbit, and it is very affordable. Network-wise I have absolutely no complaints. In the past few months we've only really had one noticeable hiccup.

I do plan on adding backup servers for disaster recovery/true high availability in another data center. Considering Europe since we have a lot of customers for whom a European server would be closer network wise, and it would still be acceptable for US customers for a few hours if ColoPronto has an outage.]]> http://www.dslreports.com/forum/remark,20489561 Thu, 15 May 2008 20:08:36 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20489252 VTBrendan : Nitzan,

Out of curiosity, what datacenter have you guys been running things out of? You seem to be happy with them so far I take it?

-Brendan]]> http://www.dslreports.com/forum/remark,20489252 Thu, 15 May 2008 19:02:13 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20486258 nitzan : Can you please message me privately with the numbers you've had these problems with? are they international or domestic?]]> http://www.dslreports.com/forum/remark,20486258 Thu, 15 May 2008 09:59:59 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20484682 buckeyered : I have been trying FN out for a couple of days and I notice that when I place a call I find myself getting dead air and having to hang up and redial, I also have noticed that when I make a call some of them don't ring on my end but the I hear the party I call say hello and people who have called me say they never heard a ring and then I answer. Anyone else have this problem?
--
'If you change phone numbers one more time I am leaving you.' - My wife]]> http://www.dslreports.com/forum/remark,20484682 Wed, 14 May 2008 23:18:15 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20479882 nitzan : No problem. :) Glad you cleared that up though! I thought it was based on CID only, but hey, I learn new things every day! ;)]]> http://www.dslreports.com/forum/remark,20479882 Wed, 14 May 2008 08:05:08 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20479559 Stewart : Sorry, I was wrong about the ANI callback issue. I was testing from a line with ANI "A" and spoofing caller ID "B". I added B to the no-pin dialing list and made a test call. To my surprise, the F9 system announced A (of course, it didn't call back). So, I then added A to the no-pin dialing list and tried again. This time, the callback worked, but I received the call on B. As a result, I came to the (wrong) conclusion previously posted.

After some further checking, it appears that on the first callback attempt, my outbound provider had used a secondary route that did not support the spoof; the second call was routed normally. It was stupid of me to jump to conclusions based on a single test. Lame excuse: at the time, there was a problem with my Google Checkout payment, and I was trying to do several tests within the constraints of the $0.30 sign-up balance. ]]> http://www.dslreports.com/forum/remark,20479559 Wed, 14 May 2008 04:21:37 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20479328 nitzan : Not right now - sorry. :( But I added that to our "to-do" list and we'll probably have it added shortly.]]> http://www.dslreports.com/forum/remark,20479328 Wed, 14 May 2008 01:53:10 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20478045 buckeyered : I have seen posts that say toll free calls are free but when I do a call summary the minutes to toll free calls are included in the total used, is there a way to tell how many minutes I have used that does not include the toll free minutes so I know when I am getting close to the 250 bare essentials minutes?
--
'If you change phone numbers one more time I am leaving you.' - My wife]]> http://www.dslreports.com/forum/remark,20478045 Tue, 13 May 2008 21:09:11 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20477698 dslvisitor : I tested the callback. It looks that both the authenticate and callback are using caller id so should be no problem.

The system FN uses is good for customers making calls. The "200 OK" before a call is connected is really a good way to prevent users from manipulating the SIP himself. FN trunk will take over other trunks and destinations when doing a simul-ring to multiple destinations. At first I though it was because the FN server connected the call to ask for the PIN first. Then I found out even if the caller ID was from one of the no-pin dialing list and FN server did not ask for a PIN, the FN trunk still took the priority. Eventually I gave up. But still, acclamations to nitzan's good service and low rate. A lot of work may need to be done on the new server.]]> http://www.dslreports.com/forum/remark,20477698 Tue, 13 May 2008 20:11:18 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20473886 nitzan : Hey, great suggestions. :) We can probably implement most of these.

ANI Callback: Can you give me an example scenario so I can look it up? I think it's based on CID (no ANI) but could be wrong.

200 OK: true. We will turn this off eventually (it was implemented for calling cards more than SIP).

Thanks!
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20473886 Tue, 13 May 2008 04:56:39 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20470982 Stewart : I've been testing F9 for a few days now. Quality and reliability have been excellent, but I have a few suggestions:

If you click on a link in the UI but your session has expired, you are taken to an Access Refused page, with no links; in most cases even the Back button doesn't work. Since this is such a common situation, IMO you should check for it and take the user to the login page (with an expired session message). If credentials have been cached in the browser, he can just hit enter and proceed. For a touch of class, put the failed URL in a hidden field on the form; after reauthenticating the user is taken to the page originally sought.

The Advanced menu item doesn't work for me in IE 7 (tried on two PCs), though it is fine in Firefox.

On callback, if you make an error while entering the destination number, there appears to be no way to recover, short of hanging up and triggering a new callback. It should be possible e.g. to enter * and be prompted for the destination number again.

Many callback systems 'listen' during a call, so you can e.g. enter ## and be prompted for another destination. I realize that takes server resources; perhaps you can make it optional and charge, say, an additional 0.2 cents/min. when the feature is enabled.

On ANI callback, based on my limited testing, if your caller ID and ANI differ, it appears that you authenticate on ANI but return the call to the caller ID number. Is that correct? IMO, it is the desired behavior in nearly all situations, but it may confuse users; perhaps a description should be added to the FAQ.

On callback, if your balance is low, but sufficient to make a one minute call on the outbound leg, the call is rejected. I assume that there is some minimum balance requirement; it's not a problem but it should be documented.

On outbound SIP -> PSTN calls, it appears that the system sends a 200 OK upon setup. It would be nice if it could send 183 Progress, sending 200 OK only when the upstream provider signals answer. This would allow for user-implemented simultaneous and sequential ring schemes, facilitate keeping local billing records, etc.]]> http://www.dslreports.com/forum/remark,20470982 Mon, 12 May 2008 16:44:45 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20468438 nitzan : Great ideas! I'll see if we can implement this later on. :)

Thanks!]]> http://www.dslreports.com/forum/remark,20468438 Mon, 12 May 2008 05:46:49 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20468423 Stewart :
said by nitzan See Profile :

For legal and liability reasons, we cannot let users control their own CID. We CAN however hardcode the CID on our side to anything you ask for. This should of course be a number you "own".
This service would be much more useful to me (and to many others) if it were possible to choose among several "authorized" caller IDs. If using an ATA or IP phone, selection would be done via the Web portal. If using Asterisk or similar, a Remote-Party-ID: or P-Preferred-Identity: header would be used. A number could be automatically added to the authorized list by successfully completing an ANI callback from that number to a special destination. This would demonstrate that the user already has a means of sending that caller ID, receiving a call at that number, then dialing a special code.]]> http://www.dslreports.com/forum/remark,20468423 Mon, 12 May 2008 05:33:50 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20468366 nitzan :
said by buckeyered See Profile :

Does anyone know if you can change the outbound CID to show your grand central number?
For legal and liability reasons, we cannot let users control their own CID. We CAN however hardcode the CID on our side to anything you ask for. This should of course be a number you "own".]]> http://www.dslreports.com/forum/remark,20468366 Mon, 12 May 2008 04:37:55 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20468362 nitzan :
said by voipjunk See Profile :

is beta testing still "ON"? I think F9 has finished beta testing.
That is a good question. While we haven't taken anybody OFF the Beta accounts, there's only a handful of people who've been actively troubleshooting stuff lately. There's a whole bunch of stuff I want to finish putting in (new interface for call forwarding, E911 interface, NEW SERVER, etc. ;) before we can say we're officially out of Beta.

Did I say NEW SERVER yet? we just shipped it to the data center yesterday. It'll double our peak capacity and the intention is to load balance/failover it so we can say goodbye to hardware-related outages. :)

I think once this is done and working properly, I'll be far more comfortable ending Beta. ;) We will of course need some of you guys to help us troubleshoot the new server if you're up to it. Won't be much of a change except for SIP address being something like sip2.future-nine.com. More details later.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20468362 Mon, 12 May 2008 04:35:02 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20468036 nitzan : Hey, thanks for the feedback! I'm glad it worked well for you. :)]]> http://www.dslreports.com/forum/remark,20468036 Mon, 12 May 2008 01:19:09 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20467559 buckeyered : I signed up today and never received a .30 cent credit.
I am waiting on a reply from nitzan before I put any money in the account. Does anyone know if you can change the outbound CID to show your grand central number? I look through the account portal and there really isn't much you can do with an account.
--
'If you change phone numbers one more time I am leaving you.' - My wife]]> http://www.dslreports.com/forum/remark,20467559 Sun, 11 May 2008 22:46:48 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20467394 voipjunk : is beta testing still "ON"? I think F9 has finished beta testing.]]> http://www.dslreports.com/forum/remark,20467394 Sun, 11 May 2008 22:09:00 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20466112 RadioDoc : Hi Nitzan...

Had a lot of work to do in the last couple of months and was not able to do much testing until now but so far it's working flawlessly on all domestic calls I've placed. So well, in fact, that I'm going to get a local inbound number and drop one of my landlines (I have three at the office) and use yours as a replacement.

If anything comes up during the increased use I'll let you know.
--
Toolmaster of La Grange.]]> http://www.dslreports.com/forum/remark,20466112 Sun, 11 May 2008 16:26:21 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20422067 yahoo2003 : Called my credit card 1888 number and it worked. Thanks.]]> http://www.dslreports.com/forum/remark,20422067 Fri, 02 May 2008 15:49:01 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20421910 soitgoes2 :
said by yahoo2003 See Profile :

Does FN have a test number I can dial?
You could call any US toll-free number (all free).
FN also gives you 30¢ of free signup credit for test calls of your pleasing.]]> http://www.dslreports.com/forum/remark,20421910 Fri, 02 May 2008 15:17:33 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20421893 yahoo2003 : I have Callcentric and Gizmo, they offer test numbers to test ATAs and in-network calls.
Does FN have a test number I can dial?
How to make in-network calls?]]> http://www.dslreports.com/forum/remark,20421893 Fri, 02 May 2008 15:14:03 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20421675 yahoo2003 : I signed up with FN, got a number 86xxxxxx and was able to register my IP8100 with dial tone in few minutes.
Does FN have a test number I can dial? How to make in-network calls?]]> http://www.dslreports.com/forum/remark,20421675 Fri, 02 May 2008 14:27:44 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20256074 nitzan : I'll leave the voice quality question for users to answer, but we've been getting only positive reports so far. Personally I think FN's voice quality is better than VT. But hey, I'm biased. ;)

As far as offering service at 1 cent/min.. I'm not really aware of any other providers who go this low. We launched with 1 cent because it sounds good (heh) and it beats the competition. We actually do make a profit at this price level.

At this point it's not feasible to offer residential service below 1 cent/min. However, I do expect our termination rates to drop as we grow and negotiate better deals, at which point we'll be able to lower the rates below 1 cent.]]> http://www.dslreports.com/forum/remark,20256074 Mon, 31 Mar 2008 03:39:56 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20255295 beaver : I have been using VT a while. It's not bad. But not at top either. I was using Comcast digital phone.
What's the voice quality of Future Nine? similar to VT or not as good as VT?
The fixed homeline looks not very useful today. My homeline spent about 30 min a day. At present service, it's about one min per cent.
So I am thinking, if VOIP offers 1 min/cent or cheaper service, it's an alternative choice. otherwise, stay with cellular phone is enough.

nitzan, what's your opinion on VOIP? It's well-known the VOIP is inexpensive service. how the vendor makes money? if offer higher than 1 min/cent, hard to get new customers. But less than 1 min/cent, how to sustain a business model?]]> http://www.dslreports.com/forum/remark,20255295 Sun, 30 Mar 2008 22:27:09 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20255258 anon : I have been using VT a while. It's not bad. But not at top either. I was using Comcast digital phone.
What's the voice quality of Future Nine? similar to VT or not as good as VT?
The fixed homeline looks not very useful today. My homeline spent about 30 min a day. At present service, it's about one min per cent.
So I am thinking, if VOIP offers 1 min/cent or cheaper service, it's an alternative choice. otherwise, stay with cellular phone is enough.

nitzan, what's your opinion on VOIP? It's well-known the VOIP is inexpensive service. how the vendor makes money? if offer higher than 1 min/cent, hard to get new customers. But less than 1 min/cent, how to sustain a business model?]]> http://www.dslreports.com/forum/remark,20255258 Sun, 30 Mar 2008 22:17:52 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20253502 nitzan :
said by buke See Profile :

I signed up and got a message saying that "An activation email has been sent to XXXXXX@gmail.com" but when i check my email, there is no message. I tried it twice and still no message. Its been at least an half an hour. Maybe I need to wait a little more but the signup confirmation message implied that it would be instantaneous. Thanks.
Try to check your spam folder. If it's not there please let me know. Our system shows the mails as sent.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20253502 Sun, 30 Mar 2008 16:17:52 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20253267 buke :
said by nitzan See Profile :

said by buke See Profile :

Do you need any more testers or you filled up all slots? I would like to sign up if possible. I have a PAP2 adapter. Thanks.
I'm sorry, but we've already filled up all slots. I think we'll be officially out of Beta very soon. :)

You're welcome to sign up though, message me your username and I'll put some credit in your account so you can test calls.
I signed up and got a message saying that "An activation email has been sent to XXXXXX@gmail.com" but when i check my email, there is no message. I tried it twice and still no message. Its been at least an half an hour. Maybe I need to wait a little more but the signup confirmation message implied that it would be instantaneous. Thanks.]]> http://www.dslreports.com/forum/remark,20253267 Sun, 30 Mar 2008 15:27:31 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20252687 nitzan :
said by buke See Profile :

Do you need any more testers or you filled up all slots? I would like to sign up if possible. I have a PAP2 adapter. Thanks.
I'm sorry, but we've already filled up all slots. I think we'll be officially out of Beta very soon. :)

You're welcome to sign up though, message me your username and I'll put some credit in your account so you can test calls.]]> http://www.dslreports.com/forum/remark,20252687 Sun, 30 Mar 2008 13:39:46 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20252622 buke : Do you need any more testers or you filled up all slots? I would like to sign up if possible. I have a PAP2 adapter. Thanks.]]> http://www.dslreports.com/forum/remark,20252622 Sun, 30 Mar 2008 13:25:50 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20229566 nitzan : Yes, this is exactly what we mean by bring your own number. :)

For example, if you registered with a free DID provider like IPKall, you could just forward that number via SIP to 123456@sip.future-nine.com (replace 123456 with your own user alias) - for IPKall specifically you can get instructions at: »www.future-nine.com/faq/index.ph···tlang=en

For other DID providers, as long as they can forward the DID to us via SIP, it should work. Again, the SIP URI will be 123456@sip.future-nine.com (replace 123456 with your own user alias). If they can't forward to SIP but can forward to a regular TN, it is a little more complicated, but you could forward to your IPKall number, and from there to FN via SIP.

There is no charge for this service, and you do get Voicemail and all other features we offer for incoming numbers. You can forward as many numbers as you want to your account, as long as it's not commercial.

Please let me know if you have any questions about how to set it up with a specific provider.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20229566 Wed, 26 Mar 2008 16:09:15 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20229417 goodchefro : Wonderful, thanks much for the expedite reply.

I am sorry to say that I forgot one other thing I wanted to point out or inquire about.

When you guys say "bring your own number" does it mean that you can use a DID of a different provider? If it is so, how that exactly works?
Let's suppose I want to sign up for a PAYG plan. I want to take advantage of your rates with certain International destinations, but I don't want to purchase a DID.

"Bringing my own number", hence a DID I have from a different provider means that I can keep the ATA registered with you yet I can receive calls on that particular number while not registering with their service?
The guys with much VOIP experience might laugh at my stupid question, so I apologize in advance. However, I want to know how it exactly works.

Thanks again. ]]> http://www.dslreports.com/forum/remark,20229417 Wed, 26 Mar 2008 15:39:47 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20229319 nitzan :
said by goodchefro See Profile :

Nitzan,
first of all sorry if the inquiry in here might be redundant in the light of the question I posted on the website under "FAQ", which has neither received an answer, nor has been posted in there (it's ok to moderate content before publishing it).
Unfortunately, the FAQ system doesn't notify us when a new question is posted. We check it often but it may take some time before we see the question. We're looking at ways to improve the FAQ system so it DOES notify us in the future.

but I would like to know if "pre-provision" means locking the admin panel throughout the duration of the service or just inputing that customer's credentials upon ordering the service (whatever plan it may be) and the device.
We do put a password on the admin panel, but if you wish to tweak it yourself we'll give you the password upon request.

It is understood that once the customer buys the device gets to keep it upon an eventual service termination.
Yes, if you buy it - it is yours to keep. These devices are factory unlocked so if you reset them they will not re-lock.

$ 45 beats $ 60 + shipping one may pay for a PAP2T (NA), and also it is free with the 12-month prepay for any plan you offer, but how reliable are these "refurbished/unlocked" units?
The supplier has been in business for a few years now and has a proven track record which is why we chose them. They offer us a 12-month replacement guarantee on any defective unit which is what we will extend to our users.

Moreover, if you will be able to survive on the market (I like certain rates with Europe), do you plan on offering solely old-unlocked ATAs or you think of having your own customized device or selling new, NA-type ones?
It all depends on the costs, if we can brand our own device for a price lower than we can buy unlocked devices for, we will definitely do that, and pass on the savings to the user.

Thanks much in advance for your reply.
No problem, and thank you for the questions! I now do realize we need to have an official answer to these questions on the website itself.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20229319 Wed, 26 Mar 2008 15:20:49 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20229169 goodchefro : Nitzan,
first of all sorry if the inquiry in here might be redundant in the light of the question I posted on the website under "FAQ", which has neither received an answer, nor has been posted in there (it's ok to moderate content before publishing it).

It is stated that for someone who doesn't possess an ATA you can sell one for $ 35 + $ 10 shipping, and pre-provision the device.
For one part of the question I already found answer (the PAP2s are former Vonage devices, unlocked), but I would like to know if "pre-provision" means locking the admin panel throughout the duration of the service or just inputing that customer's credentials upon ordering the service (whatever plan it may be) and the device.

It is understood that once the customer buys the device gets to keep it upon an eventual service termination. As I remember reading long time ago the "Vonage PAP2 unlocking" thread, weren't some issues with these former Vonage units related to re-locking by accident or something along those lines?

$ 45 beats $ 60 + shipping one may pay for a PAP2T (NA), and also it is free with the 12-month prepay for any plan you offer, but how reliable are these "refurbished/unlocked" units?
Moreover, if you will be able to survive on the market (I like certain rates with Europe), do you plan on offering solely old-unlocked ATAs or you think of having your own customized device or selling new, NA-type ones?

Thanks much in advance for your reply. ]]> http://www.dslreports.com/forum/remark,20229169 Wed, 26 Mar 2008 14:54:04 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20229049 Javaguy216 : I am glad to hear you are having positive experience with the service. I've been BETA testing it for the past 2 months or so and my experience is similar to yours. I still think there are more features to implement, bugs to work out, but founder is really dedicated to his product. I hope FN makes it prime time and will be as great Retail as it is in BETA stage.]]> http://www.dslreports.com/forum/remark,20229049 Wed, 26 Mar 2008 14:34:07 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20220546 cbrain : I decided to give F9 a shot and have used it for a week now. Quality is excellent, fax works, 100% up time so far and price is good. Asterisk setup was cut and paste but I couldn't get both outbound and inbound working at the same time. I exchanged several messages on their ticket system and had everything fixed within 14 hours. If this continues, Future 9 will become a primary provider.]]> http://www.dslreports.com/forum/remark,20220546 Tue, 25 Mar 2008 00:18:33 EDT Re: I'm impressed! http://www.dslreports.com/forum/remark,20189340 nitzan : No worries, understood! I just wanted to give a more accurate picture of what the process involved. :)

My wallet is... well, I won't lie and say I am NOT interested in profitability, but I can honestly say that if our users are not happy, I will not be happy. Like you said- we're new on the scene and still studying the market, but from what I've seen so far I think there is place for profit even without overcharging customers. ;)]]> http://www.dslreports.com/forum/remark,20189340 Wed, 19 Mar 2008 09:56:00 EDT Re: I'm impressed! http://www.dslreports.com/forum/remark,20183700 N9MD :
said by celtic See Profile :

Tough crowd. ;)
... I did however, sign up online...
Ah! That's a different story. Your post seemed to say otherwise, which triggered my "misleadingly overzealous" remark. OK, we can be friends. :)
said by ntitzan :

... we do aspire to communicate with our users personally, in a timely manner...
Please know that I am not directing my criticism at you or your product --- yet! :D ... I was "commenting" on celtic's comments. Denigrating FN would be "misleadingly underzealous" given that you have only recently appeared on the scene -- and have not yet established a track record. I know your heart is in the right place -- but ultimately we'll find out where your wallet is. :) [That's not a bad thing. It just reflects your hope for profitability.]]]> http://www.dslreports.com/forum/remark,20183700 Tue, 18 Mar 2008 08:56:02 EDT Re: I'm impressed! http://www.dslreports.com/forum/remark,20182986 nitzan :
said by N9MD See Profile :

the typical new account sign-up process
The actual process looks something like this:
• Bring up the F'n website.
• Click on "sign-up".
• Fill out the required new account data.
• Confirm your email address through a link sent to you by email.

At this point you can already make free calls to FN phone numbers, FN users, and you can receive free calls from FN users who call your 6-digit user alias. You can even forward a DID from another provider via SIP to your FN account, for free.

• Should you choose to buy credit for one of our calling plans, you can do so by logging into the Customer Interface.
• Once you make a payment, we do some in-house non-invasive checks to verify your identity, then assign you with a phone number according to the plan you chose.
• Once a number is assigned, your account is fully activated, and we send you a personal email to verify everything is ok on your side and see if you need any help.
• You can make outgoing calls as soon as you buy credit, but your outgoing Caller ID info will display your user alias until you are assigned a phone number.

We do plan on automating the phone number part too within the next few days.

How can you possibly compare your personalized sign-up ... with the standard sign-up required of us mere mortals. That's comparing apples to lemons.
While I know this is a rarity in the VoIP world (or so it seems), we do aspire to communicate with our users personally, in a timely manner. EVERY user gets a personal email once they purchase one of the plans. And any user is welcome to PM me directly if you have any issues!
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20182986 Tue, 18 Mar 2008 01:37:41 EDT Re: I'm impressed! http://www.dslreports.com/forum/remark,20182779 celtic : Tough crowd. ;)

I was mostly impressed by the personalized credentials I was able to copy and paste into Asterisk and make a good call first try. I did however, sign up online and do everything you mentioned except the credit card bit. The quality is great so far, and every step worked.

Perhaps past experience has lowered my expectations, but, I felt this worthy of comment.]]> http://www.dslreports.com/forum/remark,20182779 Tue, 18 Mar 2008 00:25:47 EDT Re: I'm impressed! http://www.dslreports.com/forum/remark,20181896 N9MD :
said by celtic See Profile :

... By far the best start up experience of any provider I've used...
By far, this is one of the most misleadingly overzealous posts I have ever read. Think about it, celtic. You apparently did not go thru the typical new account sign-up process:

• Bring up the F'n website.
• Click on "sign-up".
• Fill out the required new account data.
• Enter your credit card information.
• Get a thank you message for signing up.
• Receive a subsequent email asking you to log into a "confirmation" page on the F'n website.
• Log into a "confirmation" page on the F'n website, thereby activating the account and finding out your new phone number.

How can you possibly compare your personalized sign-up by a single PM directly to the head honcho of a new VoIP provider who did all the hard part for you and then PM'ed you with your registration info --- with the standard sign-up required of us mere mortals. That's comparing apples to lemons.

Oh, my goodness. I forgot that today is St. Patrick's day. How silly of me not to recognize "blarney" when I see it. ;)]]> http://www.dslreports.com/forum/remark,20181896 Mon, 17 Mar 2008 21:39:17 EDT I'm impressed! http://www.dslreports.com/forum/remark,20181432 celtic : I PM'ed my account information early this afternoon. I later logged into my account and discovered I already had credit. The site is fast and I noticed a SIP INFO tab. All my personalized settings were there so I could copy, paste, reload and make a call. The call completed quickly and the quality excellent. I made a second call to my cell and noticed the same 567 number. I called the number back and got voicemail. I didn't know I got an incoming number so I didn't register and the call had nowhere to ring. I left myself a message and heard the incoming email sound. I had already received my message. Great sound. I looked at the call history and saw my calls. When I just returned here to BBR I had a PM letting me know my account was setup.

Well done! :D By far the best start up experience of any provider I've used.]]> http://www.dslreports.com/forum/remark,20181432 Mon, 17 Mar 2008 20:29:27 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20177469 nitzan :
said by celtic See Profile :

How is this new provider doing ... quality ... reliability?
Since I'm a "little" biased, I can't give you my opinion.. but how about you find out for yourself? please sign up with the Pay-As-You-Go plan, IM me your account information, and I will put some funds into your account so you can make some calls. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20177469 Mon, 17 Mar 2008 04:49:32 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20174825 celtic : How is this new provider doing ... quality ... reliability?]]> http://www.dslreports.com/forum/remark,20174825 Sun, 16 Mar 2008 16:27:40 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20132276 nitzan : We can support any of the "standard" codecs on request.. we default everyone to g711u since that will typically give the best voice quality, but if you (or anyone) know what they're doing and want any other codec added to their account, no problem. :)

I added g726 to your account.]]> http://www.dslreports.com/forum/remark,20132276 Sat, 08 Mar 2008 17:58:17 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20132121 gbh2o : Any chance you'll include support for g726? I tend to use it to try to save outbound bandwidthbut not sacrifice too much quality. And, unlike g729, it's free to use. ;)]]> http://www.dslreports.com/forum/remark,20132121 Sat, 08 Mar 2008 17:25:39 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20131203 nitzan : There are definitely a ton of things that we need to improve and weed out the bugs off of, but I think we've been making very good progress so far, 100% thanks to everybody's feedback. :)

I'm glad to hear it worked with all these various devices and quality is good. Thank you again!
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20131203 Sat, 08 Mar 2008 13:53:58 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20129600 Javaguy216 : So far the voice quality has been stellar. Setup with all ATAs I tested so far has been extremely easy (with right settings). I tested ALL Sunrocket Gizmos (AC211, AC211N, Innomedia, and Linksys SPA2102) that were collecting dust. The ATA registers within seconds. I am extremely pleased to see nitzan constantly on top of things and improving the service. Although I think there are more things to work out and features to implement, but that's what the beta testing is for! ]]> http://www.dslreports.com/forum/remark,20129600 Sat, 08 Mar 2008 03:08:15 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20101892 nitzan : By the way- if any of the current testers wants to test the free FN->FN call feature, you can invite your friends to the beta test by asking them to:

1. Sign up with the BETA TEST Pay-As-You-Go plan.
2. Deposit $10 to verify their identity.
3. Open a bug report with their account # and who referred them to the service (must be a current, active beta tester).
4. We will activate their account, refund their $10, and credit them with $5 to make free calls.

Once they are provisioned with their own FN number you should be able to make free calls by dialing each others' numbers.

At this point we will not impose a limit on how many friends you can invite, but we will limit the $5 offer to one account per person for obvious reasons. :)]]> http://www.dslreports.com/forum/remark,20101892 Mon, 03 Mar 2008 18:03:31 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20101768 nitzan : Just a quick FYI about bugs fixed and new features - thanks so much everyone for providing such great feedback! :)

Here goes:
* Calls from FN users to FN users have been fixed, and are now completely free! the caveat is that you won't see them in the CDR reports for the time being, we'll have to fix that moving forward.
* Innomedia MTA-6328-2Re, AC211, and AC211N (SunRocket gizmo's) working settings are available. (Thank you Javaguy216!!)
* g729 support has been added for those of you who wish to use it (we recommend sticking to g711u for best quality, unless your bandwidth can't handle it.
* Added the trunk # to the CDR report so you can better identify/troubleshoot problems.
* Fixed some minor typos and display issues.

Still working on a lot of issues, very soon to come is enhanced voicemail (and ability to disable it! ;) and call forwarding/hunting.

Thanks again for all of you who have signed up for beta testing, keep up the good work! :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20101768 Mon, 03 Mar 2008 17:48:02 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20093389 nitzan :
said by Prayer See Profile :

The most amazing was that Stanaphone actually routed the call to my asterisk for first time in 3 months. Most other VoIP services get the automated voicemail from Stanaphone. So far I see this as working pretty good.
This might have something to do with other VoIP services trying to re-route the call to establish a direct peer-to-peer connection between the caller and the destination. While this is a great idea in theory, it doesn't really work well in principle due to NAT and other complications which might prevent the call from going through.

We figured we'd take the bandwidth hit and run everything through our server, if this will maximize quality.

That's a good point about U/L speed.. someone on a poor connection will not get very good results with g711u. My advice would be to get a better connection, but I am sure customers are not going to like that answer. ;)
We might give some lower bandwidth codecs a try in the future..]]> http://www.dslreports.com/forum/remark,20093389 Sun, 02 Mar 2008 05:58:56 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20091067 Prayer : Earlier at 2:30 pm today, Sat 3/1 I tried connecting up to my asterisk and had problems. Calling myself on another voip line was awful. I rand dsl tools for speed tests and found that my U/L was a paltry 141kbps.

Now at 5:20pm, it tests out at 282kbps. Doing the same call, worked more wonderfully than I expected. The sound was great. The most amazing was that Stanaphone actually routed the call to my asterisk for first time in 3 months. Most other VoIP services get the automated voicemail from Stanaphone. So far I see this as working pretty good.
--
I am always praying for better answers.]]> http://www.dslreports.com/forum/remark,20091067 Sat, 01 Mar 2008 17:28:20 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090849 nitzan :
said by dslvisitor See Profile :

Their system is still very primitive. I guess they haven't linked the web billing account to the bug tracker account.
Those are two different pieces of software, so linking them would be a challenge. But you are right- it would make a lot of sense to automatically open bug tracker accounts for users. Yet another great suggestion. :)]]> http://www.dslreports.com/forum/remark,20090849 Sat, 01 Mar 2008 16:40:30 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090839 nitzan :
said by dslvisitor See Profile :

CallCentric is currently trying the loophole to let the customer specify whether the service will be used in the US or not.
I don't think that'll hold in court if the customer signs up with a US-based address. The only solution for customers signing up with US addresses who do not wish to have 911, is to avoid getting incoming and outgoing from the same provider.

If however you have a relative from overseas sign up for you under their name, there is no legal requirement to force 911 service on them.]]> http://www.dslreports.com/forum/remark,20090839 Sat, 01 Mar 2008 16:38:27 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090809 nitzan :
said by Solearth :

I hope that Future Nine finds a loophole, like NOT classifying as a telephone company, and thus E911 issues would not be a major topic. (and no additional fees either)
Assuming current laws do not change, we do plan on offering an outgoing-only service, without E911. We will let you forward incoming SIP calls to your account, but will not provide you with a DID. At current regulations, there is no requirement to supply E911 unless we provide you with outgoing AND incoming to the PSTN.]]> http://www.dslreports.com/forum/remark,20090809 Sat, 01 Mar 2008 16:31:07 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090770 RadioDoc : Yes its the bug tracker and I may have to do that. Thanks.
--
Toolmaster of La Grange.]]> http://www.dslreports.com/forum/remark,20090770 Sat, 01 Mar 2008 16:23:45 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090674 dslvisitor :
said by RadioDoc See Profile :

Thanks for the reply, but I'm trying to log into the web account.
I see. Are you trying the bug tracker? I cannot log into the bug tracker with my web account. So I registered a new account to log in the bug tracker. Their system is still very primitive. I guess they haven't linked the web billin g account to the bug tracker account. ]]> http://www.dslreports.com/forum/remark,20090674 Sat, 01 Mar 2008 16:02:06 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090650 RadioDoc : Thanks for the reply, but I'm trying to log into the web account.
--
Toolmaster of La Grange.]]> http://www.dslreports.com/forum/remark,20090650 Sat, 01 Mar 2008 15:57:37 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090543 dslvisitor :
said by Solearth :

I hope that Future Nine finds a loophole, like NOT classifying as a telephone company, and thus E911 issues would not be a major topic. (and no additional fees either)If you use Magic Jack, you can enter an address in your computer for 911, however, it could be wrong. Skype has no 911 address function. VOIP is not telephony, it just happens to be able to connect to telephones. ;)
CallCentric is currently trying the loophole to let the customer specify whether the service will be used in the US or not.]]> http://www.dslreports.com/forum/remark,20090543 Sat, 01 Mar 2008 15:36:12 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090527 dslvisitor :
said by RadioDoc See Profile :

Still unable to log in with username (six digit number) and password send to me via email last night. Replied to email since I can't get in to create a ticket.
The six digit number is for web account. Your phone account is the 10 digit number.]]> http://www.dslreports.com/forum/remark,20090527 Sat, 01 Mar 2008 15:33:03 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090507 dslvisitor : Update:

Direct inbound SIP dial works. I was using my account number to SIP dial. However, because my account was assigned a DID, so the SIP address should be DID@sip.future-nine.com]]> http://www.dslreports.com/forum/remark,20090507 Sat, 01 Mar 2008 15:29:12 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090479 Javaguy216 : Wow, setup was a breeze and call quality is excellent. Haven't played much yet, but will thorough test it. I will also try to use this on Sunrocket Gizmos (Innomedia, Linksys, and AC211-N). I'll post results.]]> http://www.dslreports.com/forum/remark,20090479 Sat, 01 Mar 2008 15:22:41 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090401 RadioDoc : Still unable to log in with username (six digit number) and password send to me via email last night. Replied to email since I can't get in to create a ticket.
--
Toolmaster of La Grange.]]> http://www.dslreports.com/forum/remark,20090401 Sat, 01 Mar 2008 15:06:21 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090289 goonierag : see their not taking anymore beta testers, now glad it didn't work. Thanks anyways.]]> http://www.dslreports.com/forum/remark,20090289 Sat, 01 Mar 2008 14:40:50 EDT Re: [Other] VoIP is not telephony http://www.dslreports.com/forum/remark,20090287 N9MD :
said by Solearth :

... VOIP is not telephony, it just happens to be able to connect to telephones. ;)
Except for those naive non-techie folks -- like my brother -- who gave up their POTS line for Vonage (or other VoIP providers). They better make sure that E911 works properly! Or else, they must hope they have charged batteries in their cellphones when their homes catch fire.]]> http://www.dslreports.com/forum/remark,20090287 Sat, 01 Mar 2008 14:40:31 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090255 goonierag : signed up and went to pay the ten dollars through paypal and I get this error.
---------------------------------------------------------------
The amount of this transaction exceeds your remaining sending limit and cannot be processed at this time.

* You will need to add and confirm your bank account. Once your bank account has been added and confirmed, you can continue this payment. Add your bank account information below.
----------------------------------------------------------
put in my login and password in their secure
login username and password.

If I go straight to paypal and login, It shows I have more the 10 dollars in my account. Don't know why I get the error above. Was wanting to be a beta tester. Thanks]]> http://www.dslreports.com/forum/remark,20090255 Sat, 01 Mar 2008 14:32:25 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090140 anon : For those concerned about funds. We are Beta Testers. The testers that paid the Ten bucks got it back anyway. We "play" around with different configurations on our equipment, and provide feedback for the "free" service. For those who just want boring free outgoing calls with a CID that shows a number other than yours, use Earthcaller. I thought that we Beta Testers were in it for the "fun" of learning how our equipment interfaces with VOIP providers.
I hope that Future Nine finds a loophole, like NOT classifying as a telephone company, and thus E911 issues would not be a major topic. (and no additional fees either)If you use Magic Jack, you can enter an address in your computer for 911, however, it could be wrong. Skype has no 911 address function. VOIP is not telephony, it just happens to be able to connect to telephones. ;)]]> http://www.dslreports.com/forum/remark,20090140 Sat, 01 Mar 2008 14:08:39 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090107 N9MD :
said by gbh2o See Profile :

• What's a henway
Cant' resist, /|\ That's yellow[ish]!

And, a hen generally weighs between 5 and 6 pounds ;-)
Correct, Grasshopper!]]> http://www.dslreports.com/forum/remark,20090107 Sat, 01 Mar 2008 14:02:28 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20090072 gbh2o :
• What's a henway
Cant' resist, /|\ That's yellow[ish]!

And, a hen generally weighs between 5 and 6 pounds ;-)]]> http://www.dslreports.com/forum/remark,20090072 Sat, 01 Mar 2008 13:56:09 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089820 N9MD :
said by RockyBB See Profile :

said by N9MD See Profile :

I must add that this is a turnaround for me. ... But with age (and experience) comes wisdom.
The level and type of support is optimal if it is designed for the appropriate target customer. CC's target is the geek, someone that kind of knows what they're doing ... Vonage's target, by contrast, is the "I just want to plug it in and it works" type customer ... When you got your first VOIP stuff, you had much less experience with it than now, so you needed handholding. Now you don't ....
Brilliant post, RockyBB. Spot on. You must be much older than I --- because you seem to have more wisdom --- which, as we know, comes with age! :)

said by voiplover See Profile :

OK. Enough IM's please!
I went with the yellow.
Huh? I have two questions for you, voiplover.
• What is the yellow you went with?
• What's a henway?]]> http://www.dslreports.com/forum/remark,20089820 Sat, 01 Mar 2008 13:06:31 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089737 voiplover : Maybe subscribers could post their setups here??? :hmm:]]> http://www.dslreports.com/forum/remark,20089737 Sat, 01 Mar 2008 12:49:36 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089683 nitzan : For those of you who have set the service successfully with softphones, ATAs, or Asterisk other than PAP2. Could you please open a support ticket with your settings? that way we can have documented working settings for multiple devices. :)

Thanks!]]> http://www.dslreports.com/forum/remark,20089683 Sat, 01 Mar 2008 12:37:12 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089554 nitzan : Javaguy216: please check out this ticket:
»www.future-nine.com/mantis/view.php?id=3

If you still have any problems please open a trouble ticket and we'll help you troubleshoot.

I will definitely need to get that FAQ section implemented before we launch any more trials! ;)]]> http://www.dslreports.com/forum/remark,20089554 Sat, 01 Mar 2008 12:09:08 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089507 Javaguy216 : Can you send me the setup info? Thanks]]> http://www.dslreports.com/forum/remark,20089507 Sat, 01 Mar 2008 11:58:42 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089477 voiplover :
OK. Enough IM's please!
I went with the yellow.
]]> http://www.dslreports.com/forum/remark,20089477 Sat, 01 Mar 2008 11:51:18 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089456 nitzan : gbh2o: you're absolutely right, thanks for catching that! fixed. :)

N9MD: I totally agree. Personally as a customer I always prefer to contact support via email or a trouble ticket. It makes the agent accountable, and ensures nobody forgets about it. I am still going back and forth on this one given the obvious demand for phone support, but I do believe a support model based on trouble tickets only is inherently better for service levels. One option we are considering is a ticket-based system, with an option for the rep to call the user and resolve over the phone if impossible to resolve via the ticket. We will see.

Also agreed about the typical lack of knowledge on the part of tier 1 CSR. I think from a service level perspective we would be better off hiring a bunch of techies to work behind the scenes fixing and answering trouble tickets, than hire a bunch of phone reps to take calls and tell them "I'm sorry, I do not know the resolution to this matter. I will refer this to tech support and get back to you".

We will see what works and what doesn't and keep what seems to be best. As far as service level goes however, trust me, I plan to keep my staff who deals with customers on a VERY tight leash. I will have NONE of the snippy responses I have seen from some other companies. That is an area where I plan to invest a LOT of efforts once things get rolling bigtime. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20089456 Sat, 01 Mar 2008 11:47:57 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089324 nitzan : RockyBB: You are absolutely right, and I love the way you phrased it. :) Once we put our clothes back on, our market niche and target customers are value-driven. While it is easier said than done, we plan to offer prices lower than the competition - always! ;)

A specific market we will be targeting are recent immigrants to the US, and relatives of recent immigrants to the US living abroad. We do believe our prices are lower than most of the competition.

Yes, we plan to target the residential market first, but we are also working on launching services such as calling card and callback VERY soon.

Edit:
To reply to your other post- I think our market will consist mostly of people who have at least some experience with VoIP. In that respect I think we will be more out to win people dissatisfied with the competition than than going full on retail. We will of course not refuse clueless customers, but we do expect a large percentage to be at least somewhat tech competent. :)

As far as products like calling cards, these might go more retail, I guess.

--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20089324 Sat, 01 Mar 2008 11:26:09 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089309 mazilo :
said by N9MD See Profile :

VL, I believe you should edit your response to mazilo. It should read--

"NO!" :D
Sorry, VL doesn't like quotes. This makes his posts unique in the sense that the whole contents on his post, even though quoted from somewhere else, looks as if written by himself. :D
--
Mazilo
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574]]> http://www.dslreports.com/forum/remark,20089309 Sat, 01 Mar 2008 11:24:06 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089297 RockyBB :
said by N9MD See Profile :

I must add that this is a turnaround for me. ... But with age (and experience) comes wisdom.
The level and type of support is optimal if it is designed for the appropriate target customer. CC's target is the geek, someone that kind of knows what they're doing, knows the difference between a DSL modem and a router, knows how to log on to things, and has some curiosity in how things work. Vonage's target, by contrast, is the "I just want to plug it in and it works" type customer. That person will have no patience or understanding, and will not appreciate well thought out resolution email responses because wife is screaming. When you got your first VOIP stuff, you had much less experience with it than now, so you needed handholding. Now you don't. Same thing happened with ISPs 10 years ago -- AOL did everything for the novice. Once they knew what they were doing, they didn't need AOL anymore, and off they went. If F9 will be targeted as "your next VOIP provider" they will likely be able to get away with only online support. But if they're going after POTS replacement, then they will need live bodies. Look at what's going on with MagicJack ... bad support, low price. If it works, you're golden. If you need help, you're trashed. That is my personal "customer support = sales sabotage" model.]]> http://www.dslreports.com/forum/remark,20089297 Sat, 01 Mar 2008 11:22:23 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089284 voiplover : Well Doc, :D :D :D ;)]]> http://www.dslreports.com/forum/remark,20089284 Sat, 01 Mar 2008 11:19:07 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089232 N9MD :
said by lolwhat See Profile :

In addition, with only a fill-out form for support - no phone number, and no online chat - it'll be a real pain in the backside to get service if something goes wrong.
Actually, CallCentric -- one of the fastest growing VoIP providers in customers numbers and popularity -- has always allowed only on-line Trouble Ticket submissions. My personal experience with CC mirrors that of other BBR posters over the past year, with most TTs being answered (to my satisfaction) within a few hours -- and at most in one day. The CC responses are always nicely worded (including correct spelling and syntax) -- and to the point. So with that type of support system, I have no complaints whatsoever. Frankly, if one thinks about it, one is more likely to get a well thought out response to a written query -- because the responder can ponder the issue and achieve a resolution, consulting with higher level support people, if necessary.

Of course, with telephone contact to support, one can carry out trial and error adjustments on his or her equipment and settings --- but dealing with complex issues on the telephone usually engenders frustration and anger rather than resolution, because of the lack of knowledge on the part of a tier 1 CSR.

I must add that this is a turnaround for me. In my earlier VoIP days, I would have sided with the telephone contact approach. But with age (and experience) comes wisdom.

said by voiplover See Profile :

said by mazilo See Profile :

[UNQUOTE]Can you kindly use quote when making some quotes? Your above post looks pretty confusing and I thought you were from F'n too. :D [/UNQUOTE]
NO! :D
VL, I believe you should edit your response to mazilo. It should read--

"NO!" :D

:D :D]]> http://www.dslreports.com/forum/remark,20089232 Sat, 01 Mar 2008 11:09:54 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089180 gbh2o :
said by Wisp See Profile :

What codec do you support
From the SIP setup:
"we support ulaw,alaw,ilbc,gsm,g723.1,g726,g729a"]]> http://www.dslreports.com/forum/remark,20089180 Sat, 01 Mar 2008 10:56:49 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089148 RockyBB : however one feels about the government requiring operators to provide E911, I'm glad you intend to follow the US regulations on that.

I'm interested in what market niche you have identified -- if you care to share it. sounds like you're after the consumer market, but what is the profile of your target paying customer? what do you expect will be your differential advantage in the marketplace ... what do you expect will make you different from the other providers and what is the compelling reason that would convince a user to switch from whatever they are using today to your service? everyone here loves you today because you're giving it away ... but once you put your clothes back on, what will make you attractive to the masses?]]> http://www.dslreports.com/forum/remark,20089148 Sat, 01 Mar 2008 10:50:20 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089109 nitzan : Ok folks. THANK YOU SO MUCH for all of you who have registered with us and are already providing such great feedback!!!

We did however run out of slots at this point. We'll see how things go and if possible will re-open registration again soon. Please no more registrations for the free trial. Sorry to those of you who are here late for the offer, but I promise we will be working on something similar to offer you soon!

Meanwhile, I think we already have a ton of bugs to fix. ;)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20089109 Sat, 01 Mar 2008 10:41:28 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089074 nitzan :
said by RockyBB See Profile :

Once you're on a for pay production system, will you be providing E911 service?
Personally my opinion on this is that current 911 legislation is a bunch of b/s pushed by major providers to prevent competition. But yes- once we launch into production chances are we will be legally required to provide E911 service. (and the costs involved)

Having said that, we will also launch outgoing-only service, which does not require E911. You will be free to forward incoming SIP calls to it, although our official stance will be that they must originate on an IP device. This should, at least under current laws, exempt those account from E911 requirements.

Now, don't get me wrong- I do strongly believe that 911 calling should be supported by any provider, and am looking very hard for third-party providers for this. We will find a solution, it's just a matter of time.]]> http://www.dslreports.com/forum/remark,20089074 Sat, 01 Mar 2008 10:33:04 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089034 nitzan : lolwhat: I hear your concerns, but we are not yet in full blown production, so phone support is not feasible. We will probably offer a combination of what you're suggesting once we launch into production.

Wisp: While I may be possibly be happy in a basement, our servers certainly wouldn't be. :) They are hosted with a colo provider we are evaluating right now. So far so good!! We plan on expanding our network to include multiple colocation facilities in the future (east coast, west coast, etc.), but that's the general business model - I think it makes more business sense as it saves us 99% of the costs facilities-based providers have, and gives us a far more reliable network.

Thank you for the well wishes! Appreciated! :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20089034 Sat, 01 Mar 2008 10:22:10 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089019 RockyBB :
said by nitzan See Profile :

Keep 'em coming, please! :)
Once you're on a for pay production system, will you be providing E911 service?]]> http://www.dslreports.com/forum/remark,20089019 Sat, 01 Mar 2008 10:18:20 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20089001 Javaguy216 : Ok $10 added. Please activate the account.]]> http://www.dslreports.com/forum/remark,20089001 Sat, 01 Mar 2008 10:13:17 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088992 voiplover :
said by mazilo See Profile :

[UNQUOTE]Can you kindly use quote when making some quotes? Your above post looks pretty confusing and I thought you were from F'n too. :D [/UNQUOTE]
NO! :D]]> http://www.dslreports.com/forum/remark,20088992 Sat, 01 Mar 2008 10:11:29 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088911 Wisp : My honest opinion about this company is, it is a home based type business. It may well be in a basement. I signed up with them to test them out just because it looks to me like a home based, one man show.
I think he is courageous to do this and I wanted to support it.
if you do a google on his name, you will find some info on him looking for wholesale DID, and stuff.
I wish him well and hope it grows to be a big thing..
Kanch :) ]]> http://www.dslreports.com/forum/remark,20088911 Sat, 01 Mar 2008 09:47:02 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088885 lolwhat :
said by dvd536 See Profile :
A company on the up and up has no need to hide and use po boxes
If it's a home-based business, I can understand that they wouldn't wish to advertise their home address. Of course, that may also mean that their claim of having offices in TX, GA and NY is stretching things a bit.

In addition, with only a fill-out form for support - no phone number, and no online chat - it'll be a real pain in the backside to get service if something goes wrong.

nitzan See Profile, would you address these concerns for us?]]> http://www.dslreports.com/forum/remark,20088885 Sat, 01 Mar 2008 09:41:17 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088875 mazilo : Can you kindly use quote when making some quotes? Your above post looks pretty confusing and I thought you were from F'n too. :D]]> http://www.dslreports.com/forum/remark,20088875 Sat, 01 Mar 2008 09:36:51 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088739 voiplover : To save all of you a little time, I found this on there site Friday AM:
note* I don't have the link handy...
"These instructions are for a PAP2 device, but should work for other devices too if you know how to configure them:

1. First, login to your device as an administrator.

2. Now, set up your account details in Line 1 or Line 2:
SIP Port: 5060
Proxy: sip.future-nine.com Register: yes
User ID:
Password:
(You should have received both of those with your ACCOUNT DETAILS email)
Preferred Codec: G711u

3. If you are behind a NAT firewall or a broadband router:

In ADVANCED VIEW, change:
NAT Mapping Enable: yes
NAT Keep Alive Enable: yes
NAT Keep Alive Msg: $PING
NAT Keep Alive Dest: $PROXY

4. At this point, you should already be able to register and make calls. The following is advanced configuration that will give you better voice quality, at the expense of using more bandwidth. Change this only if you have at least 100kbps free bandwidth available both up and downstream:

In ADVANCED VIEW, go to the SIP Tab, and change the following parameter:
RTP Packet Size: 0.020

This will give you better voice quality, at the expense of using about 30kbps more bandwidth than the default PAP2 parameter (0.030). Our service's "native" packet size is 0.020, so reducing this below 0.020 will not get you better quality and will just waste bandwidth - so don't try this. ;)

Thank you for choosing Future Nine, and hope you enjoy your service!

-- Nitzan "
Edit: The original only used " " and wasn't in yellow. :hmm:



]]> http://www.dslreports.com/forum/remark,20088739 Sat, 01 Mar 2008 08:53:45 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088699 nitzan : mazilo: Thanks! looking forward to hearing your feedback. :)

Wisp: due to inherent call quality issues with lower-bandwidth codecs, we have decided to support g711u only at this point.]]> http://www.dslreports.com/forum/remark,20088699 Sat, 01 Mar 2008 08:38:50 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088676 Wisp : What codec do you support]]> http://www.dslreports.com/forum/remark,20088676 Sat, 01 Mar 2008 08:29:32 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088597 mazilo :
said by nitzan See Profile :

said by mazilo See Profile :

I, too, casted my doubts pointed out by N9MD; however, I just decided to register despite the doubts some of us had shown here. I sure would like to see if you would let beta testers robustly test your system without needing for a PayPal account.
It's all about validating you are a real person, nothing more. Given you've been here since 2002 I trust you ARE a real person. I just activated your account. :)
Thank you for your pronto and I will give that a try (hopefully this evening) and will be more than happy to provide some feedback responses to your system.
--
Mazilo
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574]]> http://www.dslreports.com/forum/remark,20088597 Sat, 01 Mar 2008 07:53:18 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088546 nitzan :
said by voipuser57 See Profile :

yes, but shouldn't my account balance show $10 if that is how much credit I have, and I have not yet made any international calls?
International calls are not part of this test, so you shouldn't be making them. :) We gave you $1 just in case you want to test a few international calls, but at this point we would like to concentrate on the US only for testing.

This will probably change in the near future. :)]]> http://www.dslreports.com/forum/remark,20088546 Sat, 01 Mar 2008 07:25:27 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088476 voipuser57 : yes, but shouldn't my account balance show $10 if that is how much credit I have, and I have not yet made any international calls?]]> http://www.dslreports.com/forum/remark,20088476 Sat, 01 Mar 2008 06:37:15 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088473 nitzan :
said by voipuser57 See Profile :

How come my account balance shows I only have $1 , and I have not used the service yet?
Calls to the US are free and should not deduct from your balance. International calls are not included in this trial so those will deduct from your balance. Please go ahead and test US calls. :)]]> http://www.dslreports.com/forum/remark,20088473 Sat, 01 Mar 2008 06:34:32 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088454 voipuser57 : How come my account balance shows I only have $1 , and I have not used the service yet?]]> http://www.dslreports.com/forum/remark,20088454 Sat, 01 Mar 2008 06:16:10 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088436 nitzan :
said by Wisp See Profile :

Signed up, paid $10, it has been refunded. waiting for phone # now.
kanch
I sent it in your paypal refund message (I did this for most of you guys so you might wanna check it out if you still don't know your number). Just in case- I also just IMed it to you. :)

We have about 5 accounts left for this Beta offer at this point. Please feel free to register but we will only accept the first five. (we will however of course refund your paypal transaction regardless!)

If you register, please post on here so everyone knows how many spots are left!
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20088436 Sat, 01 Mar 2008 05:59:35 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088421 Wisp : Signed up, paid $10, it has been refunded. waiting for phone # now.
kanch

Update. phone # received within 5 minutes of posting here. :)]]> http://www.dslreports.com/forum/remark,20088421 Sat, 01 Mar 2008 05:49:52 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088379 nitzan : Everyone who were verified on paypal were activated and should be ready to go. You should have also received your refund and phone number. Please log on to the bug tracker at the main site by clicking on the "Support" link and registering. Check out topic #3 on how to setup your service with an ATA. We will also post an asterisk configuration very soon.]]> http://www.dslreports.com/forum/remark,20088379 Sat, 01 Mar 2008 05:02:47 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088362 voipuser57 : I registered and deposited $10, but I can not log into bug tracker to accept the $10 bbr refund.]]> http://www.dslreports.com/forum/remark,20088362 Sat, 01 Mar 2008 04:45:26 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088355 Javaguy216 : OK, I registered and confirmed the account. What else do I need to do?]]> http://www.dslreports.com/forum/remark,20088355 Sat, 01 Mar 2008 04:41:20 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088351 nitzan : Ok, the nasty balance/subscription fee bug is RESOLVED! (famous last words, I know... ;)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20088351 Sat, 01 Mar 2008 04:35:57 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088275 nitzan :
said by Javaguy216 See Profile :

Are you still accepting beta testers?
We are running out of slots fast, but there is place for a few more. :)]]> http://www.dslreports.com/forum/remark,20088275 Sat, 01 Mar 2008 03:30:25 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088272 nitzan :
said by Brian Roberts :

Registered but cannot create support ticket to activate "free" beta. You've got my $10...let's hope you can untangle whatever is preventing login to your ticketing system to redeem the beta credit.
I have activated your account and refunded your $10. Please give it a try and report any issues! :)

P.S. I am sorry, I should have mentioned in my original post- to login to the bug tracker go to the main page and click on "Support". We will work on incorporating it directly into the customer interface soon.]]> http://www.dslreports.com/forum/remark,20088272 Sat, 01 Mar 2008 03:29:26 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088270 Javaguy216 : Are you still accepting beta testers?]]> http://www.dslreports.com/forum/remark,20088270 Sat, 01 Mar 2008 03:28:45 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088266 nitzan : Balance bug: apparently our billing software is too aggressive and deducted service fees from all the Beta accounts. I have restored service to everyone, and activated everyone who signed up while I was gone. :)

Fast busy signal bug: We'll take a look and see how we can fix that one.

Keep 'em coming, please! :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20088266 Sat, 01 Mar 2008 03:26:44 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088257 nitzan : solearth: I'm sorry, I should have mentioned HOW to sign up for the bug tracker! It is located on the main site page, under the "Support" link.

dslvisitor: thanks for all the input! I appreciate it. :)
Multiple registrations are not supported in order to prevent fraud. We might look at it for production accounts down the road if there is demand for this.
We're working on direct inbound SIP dialing, that is definitely something we would like to offer.
Yes- you can open a case to get your CID set to whatever you'd like. If you're running Asterisk or something else which lets you set outgoing Caller ID and promise not to abuse it- we will let you set your own on your side. In fact that's a feature I would like to test!
I agree with you on a set limit to prevent abuse, but I think I'll take this one as it goes. If I see someone calling 100 numbers in one day, I'll suspend their account. :)

dvd536: Well, you might be right about that, didn't think about that one! But we and this offer is 100% legit, and I have refunded all transactions. Just ask around. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20088257 Sat, 01 Mar 2008 03:22:40 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088241 dslvisitor : Working again. Look slike some diligent tech beaver is updating the system. Balance stays $1 with no deduction from calls.]]> http://www.dslreports.com/forum/remark,20088241 Sat, 01 Mar 2008 03:08:41 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088147 anon : Registered but cannot create support ticket to activate "free" beta. You've got my $10...let's hope you can untangle whatever is preventing login to your ticketing system to redeem the beta credit.]]> http://www.dslreports.com/forum/remark,20088147 Sat, 01 Mar 2008 02:18:32 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20088100 dslvisitor : Not working now.

BALANCE REMAINING : -2.5 USD

Only a couple a calls in total. Though I got refund.

Wait for the CEO to figure out.]]> http://www.dslreports.com/forum/remark,20088100 Sat, 01 Mar 2008 01:55:52 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087999 dslvisitor : Bug: When the server cannot find or connect to the SIP registration, inbound call still gets connected though the caller hears a fast busy signal.]]> http://www.dslreports.com/forum/remark,20087999 Sat, 01 Mar 2008 01:26:45 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087922 dvd536 :
said by cbrain See Profile :

Welcome to BBR. Can you offer some information on your company and key people? I don't see a phone number or company address. The corporate info only lists your registered agent in DE, you domain hides everything behind DomainsByProxy.com in AZ, and your listed address is a PO Box in GA. None of this is bad, but it does not compare well to other known providers.
I'd run not walk away from this.
A company on the up and up has no need to hide and use po boxes[rofl]
--
You can never be too rich, too thin or have too much Bandwidth]]> http://www.dslreports.com/forum/remark,20087922 Sat, 01 Mar 2008 01:06:19 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087907 dvd536 :
said by nitzan See Profile :

You have a point there. :)

But as far as I know PayPal customer protection guarantees you 100% against merchant fraud. If we do not refund your money, PayPal will force us to!
Doesn't mean shit!
if there isn't any balance in the account, there isn't anything to recover.
--
You can never be too rich, too thin or have too much Bandwidth]]> http://www.dslreports.com/forum/remark,20087907 Sat, 01 Mar 2008 01:00:06 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087854 dslvisitor : Thanks. I am so flattered. You see, I always try to hide myself and not to play smartass in order to hide my stupidity. However, there are always smart people out there that can easily dig out that I am from a small town of NJ :(

I did a quick test. Both the inbound DID and the outbound termination work great. I was assigned a DID with area code 567. Their DID section is not working currently. You cannot select and purchase one yourself.

Multiple registraions and direct inbound SIP dialing are not supported. Outbound CID cannot be changed and is set to my DID number. Tech support in bug tracker suggests to open a case to request setting your own CID.

All in all, it is a plain working VOIP starter offering a good price without fancy features in the first impression. It is good for customer that can set up his own ATA and look for a low price VoSP but are not ready to buy the wholesale volume.

I'd suggest to set a limit on the minutes in order to prevent abuse. I noticed the page title of their billing system still shows the title of A2Billing.]]> http://www.dslreports.com/forum/remark,20087854 Sat, 01 Mar 2008 00:46:14 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087632 pete42 : NO I did not signup, because it was suspicious.]]> http://www.dslreports.com/forum/remark,20087632 Fri, 29 Feb 2008 23:41:35 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087527 anon : I just signed up, however I could not find any option (after confirmation & issuing $10.00) to sign up for Bug Tracker. DID would not show country either. Perhaps I should wait until tomorrow to see if the Bug Tracker option is then available.]]> http://www.dslreports.com/forum/remark,20087527 Fri, 29 Feb 2008 23:16:29 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087346 sunset0 : I just signed up. :-)]]> http://www.dslreports.com/forum/remark,20087346 Fri, 29 Feb 2008 22:35:53 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087308 nitzan : nicegirl: my bad, I forgot that activating you manually doesn't change your balance, and you cannot make calls with a zero balance. I set your balance to 10 and you should be set to go now! :)]]> http://www.dslreports.com/forum/remark,20087308 Fri, 29 Feb 2008 22:29:11 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087288 nitzan : Ok guys, I am exhausted and retiring for the evening. Please feel free to register, but I will be back later or tomorrow morning to activate your accounts.

Thank you to all who registered, and I'm looking forward to hearing your reports!
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20087288 Fri, 29 Feb 2008 22:26:34 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087274 nitzan :
said by mazilo See Profile :

I, too, casted my doubts pointed out by N9MD; however, I just decided to register despite the doubts some of us had shown here. I sure would like to see if you would let beta testers robustly test your system without needing for a PayPal account.
It's all about validating you are a real person, nothing more. Given you've been here since 2002 I trust you ARE a real person. I just activated your account. :)]]> http://www.dslreports.com/forum/remark,20087274 Fri, 29 Feb 2008 22:24:21 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087253 nicegirl : I am unable to log in using X-Ten for Pocket PC.

Anyone able to log in using any version of X-Ten soft phone?

Or maybe my Future-Nine account is not fully established?

I can try a different SIP device over the weekend.]]> http://www.dslreports.com/forum/remark,20087253 Fri, 29 Feb 2008 22:20:45 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087214 nitzan :
said by Kill4Speed See Profile :

does this imply that there are no E911 + BS fees
Our policy is NEVER to charge hidden fees. We don't charge an "E911 recovery fee", "Regulatory recovery fee", or any of the other nonsense charges other providers sneak into the bottom line. If at any point we need to raise our prices to account for such fees it will be transparent and accounted for by the service prices - not hidden fees.]]> http://www.dslreports.com/forum/remark,20087214 Fri, 29 Feb 2008 22:15:32 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087203 venk25 : I just signed up. Will update how it goes.]]> http://www.dslreports.com/forum/remark,20087203 Fri, 29 Feb 2008 22:13:57 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087192 nitzan : lolwhat: You are right, we are registered in Delaware, not Georgia. :)

We do not offer phone support while in Beta. We do have plans to offer this as we launch into production though.

cbrain: I hear you about SunRocket. Unfortunately this is a shaky business and any company can fold with little warning. At least with us (if you are a paying customer) all plans are month-to-month so you will not risk losing $199 or whatever they charged if we go dark. (which we won't.)

As you suspect, we are a small startup. Which does not mean our service will reflect that. This is exactly why we launched this trial- so we can improve service and launch into full-blown production with a great service!

Key personnel:
CEO - me, Nitzan Kon. ;)
VP and EXCELLENT business advisor - Joel Kon
Yes, Joel is my father. Joel has been running multiple businesses for most of his life.

We do have other tech and sales staff, but like I said- we are starting small. Which believe it or not is an advantage as our costs are so low we can literally keep service alive for years with just a handful of subscribers. :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20087192 Fri, 29 Feb 2008 22:12:42 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087153 mazilo :
said by nitzan See Profile :

I do like your bitchiness too, but I assure you- things here are 100% legit. You are welcome to try it for yourself without the PayPal verification and report your findings. ;)
I, too, casted my doubts pointed out by N9MD; however, I just decided to register despite the doubts some of us had shown here. I sure would like to see if you would let beta testers robustly test your system without needing for a PayPal account.
--
Mazilo
US Phone: +1-678-601-0907
UK Phone: +44-703-194-2574]]> http://www.dslreports.com/forum/remark,20087153 Fri, 29 Feb 2008 22:07:09 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087116 voipjunk : voipjunk- I will extend that offer to you too. You are welcome to try for yourself and report your findings!

We are indeed a new player in town, but please rest assured we are here to stay! besides, it's free.

Thank you but........]]> http://www.dslreports.com/forum/remark,20087116 Fri, 29 Feb 2008 21:59:48 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087082 Kill4Speed : nitzan,
from your site: »https://www.future-nine.com/A2BCustomer_UI/signup/

By clicking on the CONFIRM DATA button you are confirming you have READ OUR TERMS OF SERVICE agreement, and understand IT IS IMPOSSIBLE TO DIAL 911 FROM THIS SERVICE.


does this imply that there are no E911 + BS fees]]> http://www.dslreports.com/forum/remark,20087082 Fri, 29 Feb 2008 21:53:48 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087071 nitzan :
said by gbh2o See Profile :

Probably not, just need to post the rules for us slow ones

Yep, I know, but there's always a friend or two in the Toledo/Sandusky/Port Clinton area! ;-) Just can't find how to get one assigned, or any other DID. It didn't seem to be working.
True, I am working on a FAQ section to include answers to questions like dialplan. But it does make sense to force it just in case, to prevent users accidentally calling overseas. :)

Oh! Yes, the DID section on the site does not work yet. The underlying software is kinda icky on that aspect and will need to be fixed (or rather completely replaced with something we can work with).

You will find that a lot of functionality like that does not work. We launched into Beta with mostly basic functionality (in/out calling, voicemail etc.), and working on perfecting other functionality before we fully launch into production. :)]]> http://www.dslreports.com/forum/remark,20087071 Fri, 29 Feb 2008 21:51:51 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087061 cbrain : Welcome to BBR. Can you offer some information on your company and key people? I don't see a phone number or company address. The corporate info only lists your registered agent in DE, you domain hides everything behind DomainsByProxy.com in AZ, and your listed address is a PO Box in GA. None of this is bad, but it does not compare well to other known providers.

On the other hand, with all my experience, I was with SunRocket as they went down. :huh:]]> http://www.dslreports.com/forum/remark,20087061 Fri, 29 Feb 2008 21:50:37 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087052 lolwhat : nitzan See Profile,

Does Future Nine have a phone number for support? I couldn't find one on the Web site. Also, the Whois record for future-nine.com is anonymized through Domains by Proxy.

By the way, is Future Nine Corporation registered in Georgia, or in another state? It didn't come up in a corporation search here: »corp.sos.state.ga.us/corp/soskb/csearch.asp]]> http://www.dslreports.com/forum/remark,20087052 Fri, 29 Feb 2008 21:47:22 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20087021 gbh2o :
said by nitzan See Profile :

Very true! I'll see if it makes sense to change the dialplan on our side to allow 10 digit dialing.
Probably not, just need to post the rules for us slow ones

567 is actually Ohio. We're getting cheap blocks of numbers for that area code, so we can offer those for free for the trial. :)
Yep, I know, but there's always a friend or two in the Toledo/Sandusky/Port Clinton area! ;-) Just can't find how to get one assigned, or any other DID. It didn't seem to be working. SOLVED BY YOUR EMAIL FROM THE BUG TRACKER! NUMBER INCLUDED]]> http://www.dslreports.com/forum/remark,20087021 Fri, 29 Feb 2008 21:42:58 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086962 nitzan :
said by gbh2o See Profile :

The Account section looks a whole lot like CallWithUs', but without enough information. ;-)
They're probably using the same underlying billing software. ;)

You need to specify dialing plan/format... i.e., 1+US10digit# no 10 digit dialing. It _might_ have kept me from calling Switzerland instead of Pittsburgh!
Very true! I'll see if it makes sense to change the dialplan on our side to allow 10 digit dialing.

I opened a ticket, but saw no place for a Subject as such. Probably got it wrong. How do I get one?

I tried to find a 567 phone number, but couldn't get a country to even come up on the selector.
My post was wrong- should have said "Summary" and not "Subject". Sorry about that!

567 is actually Ohio. We're getting cheap blocks of numbers for that area code, so we can offer those for free for the trial. :)]]> http://www.dslreports.com/forum/remark,20086962 Fri, 29 Feb 2008 21:31:05 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086924 nitzan :
said by BruceN See Profile :

Hey good luck to you.

Except for the HOGS and the FRAUDSTERS this is a fun business.

Bruce
Thanks! and good luck to you too with the new VoiceStick! :)
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20086924 Fri, 29 Feb 2008 21:23:47 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086914 voipjunk : Bruce...Another competition in town.. beware...LOL]]> http://www.dslreports.com/forum/remark,20086914 Fri, 29 Feb 2008 21:21:20 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086905 BruceN : Hey good luck to you.

Except for the HOGS and the FRAUDSTERS this is a fun business.

Bruce]]> http://www.dslreports.com/forum/remark,20086905 Fri, 29 Feb 2008 21:20:16 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086899 nitzan : voipjunk- I will extend that offer to you too. You are welcome to try for yourself and report your findings!

We are indeed a new player in town, but please rest assured we are here to stay! besides, it's free. ;)]]> http://www.dslreports.com/forum/remark,20086899 Fri, 29 Feb 2008 21:18:48 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086882 nitzan :
said by N9MD See Profile :

F'n (Future Nine, that is)
lol, I like this one!

I do like your bitchiness too, but I assure you- things here are 100% legit. You are welcome to try it for yourself without the PayPal verification and report your findings. ;)]]> http://www.dslreports.com/forum/remark,20086882 Fri, 29 Feb 2008 21:15:14 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086874 gbh2o : Well, it works on the outbound anyway.
Charge was refunded as promised.

The Account section looks a whole lot like CallWithUs', but without enough information. ;-)

You need to specify dialing plan/format... i.e., 1+US10digit# no 10 digit dialing. It _might_ have kept me from calling Switzerland instead of Pittsburgh!

2. Sign up to our bug tracker and open a case with the subject line "BBR Beta".
I opened a ticket, but saw no place for a Subject as such. Probably got it wrong. How do I get one?

I tried to find a 567 phone number, but couldn't get a country to even come up on the selector. ]]> http://www.dslreports.com/forum/remark,20086874 Fri, 29 Feb 2008 21:14:12 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086871 voipjunk : nitzan.. Bruce started VS in 2006, they offer free next2nothing plan for about an year...
Axvoice offer beta service without charging a dime on card..

With just two days of registration, how we believe you..
Initially give 7 days(at least) free. Then try to get registration with CC.

Thank you for your offer. ]]> http://www.dslreports.com/forum/remark,20086871 Fri, 29 Feb 2008 21:14:02 EDT Re: [Other] Future Nine: Beta testers needed! http://www.dslreports.com/forum/remark,20086860 nitzan :
said by dslvisitor See Profile :

I can confirm CID does not work with voicetrading, at least this is true for their $ account and termination in the US. Their sales dept is quick to respond but their tech dept is very slow or will never respond to your inquiry.
lol- I have been having the exact same issues with them. Sales responds within hours, tech support within days (if at all). Which is exactly why I chose to move most of my traffic away from them. Will still use them for some traffic, but not the majority.
--
Nitzan Kon, CEO
Future Nine Corporation]]> http://www.dslreports.com/forum/remark,20086860 Fri, 29 Feb 2008 21:11:35 EDT Re: [Othe