said by RadioDoc:Sprint's customer service was nothing to issue glowing press releases about even before they got in bed with Nextel. That just put a very clear face on it, and illustrated how bad it really was.
Like I said, they are going to have to do some spectacular housecleaning and show some stellar customer service before anyone will believe a thing they say about a 'turnaround'.
I absoutely dread calling them for anything that comes up. I have a 10-year-old daughter on my plan and the need to call them comes up way too often. I really wish it wasn't so difficult to deal with customer service there. We are looking for a new carrier now. 
