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Forums » Customers Lose VoIP Numbers to Slamming » Vongage will be gone soon anyway
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Pools »
« Why Do Research?? .. Just Blame Vonage  

devicemanage
Premium
join:2002-03-16
Chalfont, PA

Re: Vongage will be gone soon anyway

Happened to a friend of mine too! The ended up staying with Vonage because they didn't want to lose a number they had for 20 years.
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»www.devicemanager.net
permalink · 2008-03-01 13:44:46 · Reply to this
DMS1

join:2005-04-06
Carrollton, TX

Re: Vongage will be gone soon anyway

said by devicemanage See Profile :

Happened to a friend of mine too! The ended up staying with Vonage because they didn't want to lose a number they had for 20 years.
Not that I don't believe you, but I'm cynical. If Vonage had somehow ported his number then they would have had to port it to someones account. Therefore, your friend would have temporarily lost it at that point anyway. Once the "mistake" was spotted it shouldn't have been much harder to port it back to its original home than to move it from the Vonage customer who got it to your friend's new account.
permalink · 2008-03-01 19:25:20 · Print · Reply to this

devicemanage
Premium
join:2002-03-16
Chalfont, PA
·Comcast
·Vonage
·Verizon FIOS

Re: Vongage will be gone soon anyway

Well there was much more to the story.

Vonage claimed the number was in the process of being ported for months. My friends were not able to receive a call on that number either. After some investigation and a whole bunch of calls to both telco's, they found that the number was stuck at the carrier with incomplete information. Both telco's were pointing the finger at each other. Neither mentioned anything about a carrier. The receiveing telco basically just catches the number. It seemed to me that Vonage might have left something out. The porting process was canceled and submitted multiple times when months was given when they stated that all they need was weeks. They are still a Vonage customer after all and so am I and there is nothing wrong with the service.
permalink · 2008-03-01 21:10:00 · Print · Reply to this
Forums » Customers Lose VoIP Numbers to SlammingPools »
« Why Do Research?? .. Just Blame Vonage  

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