When did the Teleco's have "things under control" have you ever called Qwest? I'm surprised I have dial tone most days with the idiots that work there.
There customer service is horrible when you call in you get transfered to a 100 different departments none of which can help you with your problem, then you get India who tells you to "Reboot Your Computer" then you have to remind them you are calling about Phone service NOT DSL.
