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caribconsult
Premium
join:2003-03-19
Mayaguez, PR
 ·HughesNet Satellit..
 ·Millenicom
·Sprint Mobile Broa..
| reply to Piggie
Re: Hughes lousy service
Piggie, you've got it absolutely right. HN is for 'some' people, essentially those with low usage. I had 4000 for 3.5 years, upgraded to 7000 a year ago, and there WERE times when it ran decently, but it was extremely erratic, the FAP was a total PITA, their tech support was terrible, and it really was not a very good value for the money.
I'm a big baseball fan, as you can no doubt tell from my avatar, and the FAP would cut me off around the middle of the 3rd inning. Now that I've switched to Millenicom Wireless, I can watch an entire game and still not get throttled down. This is a HUGE advantage for me, but for others, it wouldn't be. What do they say? One man's meat...
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Franklin CDU/Assent MBR WBB combo, service through Millenicom, 3 XPPro stations, Mozilla everywhere. | |
Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
·HughesNet Satellit..
 ·Windstream
| reply to caribconsult
I find all of this very odd to be "news". Just tell people to go read the Hughes Net forum and the reviews.
Hughes Net only works for certain people but is sold to all as a fix all for no other broadband.
It's great for a motor home. It's great for someone that spend 30 minutes a day reading their email and checking a couple of favorite sites.
It's not for downloads, U-Tube or MySpace freaks or even watching the evening news. Most gamers can't use it.
Then some satellites and transponder are better and some worse. I was on it 3 years and was on a good frequecy that was never crowded and it was before they had the their new killer FAP policy. That new policy alone would make me get a dial up account.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.13 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck | | |
caribconsult
Premium
join:2003-03-19
Mayaguez, PR
·HughesNet Satellit..
·Millenicom
·Sprint Mobile Broa..
| reply to dbirdman
DBIRD: you said "Incidentally, I'm one of the many not experiencing the severe slowdowns..." and I think that explains, in a nutshell, your somewhat lenient attitude, or so it appears, towards HN. If you had to go through what many others have gone through with their tech support, perhaps you'd be more critical.
Just my thoughts...not a flame.
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Franklin CDU/Assent MBR WBB combo, service through Millenicom, 3 XPPro stations, Mozilla everywhere. | |
DrModem
Premium
join:2006-10-19
USA
·EarthLink
 ·1and1
 ·PeoplePC
| reply to dbirdman
I was faced with that, and I choose... the 28k dialup. Now, despite the slowness, I can actually USE my connection to play games and other stuff you couldn't even think of doing on satellite. (despite the bad speed, my line doesn't have any defects and gets excellent pings and such for 28k) | |
diskobunny
@comcast.net | reply to caribconsult
thank you for the number, I will be using it. they are awful, absolutely awful. | |
dbirdman
Premium,MVM
join:2003-07-07
Eureka, CA
| reply to caribconsult
said by caribconsult  :I would advise all other HN users who have ANY alternative (I went to Millenicom wireless broadband) to do the same. But, but, but... Hasn't that always been the advice for satellite users of all brands? Are you saying that it was EVER better than any broadband alternative? I think not, and my experience also goes back to the 4000, but spans 6 years to your 4.
The reaction of the first replier is reasonable and expected when they look at the worst-case scenarios, but if they ever found themselves in that position, where the choice during the other 16 hours was dialup at 28.8K (or less), or 800-1000K with satellite, what would be the likely answer?
Incidentally, I'm one of the many not experiencing the severe slowdowns, although my Hughes account now is just a backup to my iDirect account.
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W2K Server|Toshiba Satellite XP Pro|iDirect 3100 on Datastorm 1.2 meter XF3 with 4-watt BUC|HughesNet IA8/1390/7000s Pro on 2-watt Datastorm G74|1990 Blue Bird Wanderlodge Bus "Blue Thunder" | |
caribconsult
Premium
join:2003-03-19
Mayaguez, PR
·HughesNet Satellit..
·Millenicom
·Sprint Mobile Broa..
| I was a Hughes Net customer for over 4 years, beginning with the 4000 system, and last year moving up to the 7000 system.
To summarize my experiences with them: it just got worse and worse and they could do nothing about it. I spoke to every level of support they have, and except for the Executive Customer Care at corporate, their tech support was essentially worthless. I won't even get into the FAP issue.
I also had over $1,400 invested in dishes and electronics - we here in Puerto Rico don't get the same discounts as statesiders.
I finally got out of it by pressing ExecCustCare. I just told them I wasn't accepting this crappy service any longer, and if they didn't let me out without penalty I'd just 'lose' the credit card it was billed to and they could chase my happy ass here in PR. That did it. I not only got out of my contract early, but received a $400 rebate for the money I'd shelled out for the basically useless upgrade to 7000.
I would advise all other HN users who have ANY alternative (I went to Millenicom wireless broadband) to do the same. You can reach ExecCustCare by calling corporate at (301) 428-5500 and asking for the president's office. Write down the name and extension of whomever you talk to, and press them. Have a history of lousy speed tests using their test. If they want to make a 'last ditch' effort to improve your service, let them. One of two things will happen: (a)-they will improve it, so you're good to go, or (b)-they won't, which will strengthen your argument for cancellation without penalty.
VOTE WITH YOUR WALLET, FOLKS. That's the only thing that will get their attention.
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Franklin CDU/Assent MBR WBB combo, service through Millenicom, 3 XPPro stations, Mozilla everywhere. | |
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