battleop
join:2005-09-28
00000 | reply to bgraham
Re: Why such a high churn rate?
Because they market as CHEAP! CHEAP! CHEAP! The kind of customer you attract is the kind that jumps ship over a buck. I don't think it's so much the service as it is the type of customer they market to. |
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kiddo1985
join:2008-02-21
Beverly Hills, CA | Not really coz' Vonage customer's are not the kind of customer that jumps ship over a buck. These are customers that are smart enought to think about their money |
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linicx
Caveat Emptor
Premium
join:2002-12-03
United State
 ·CenturyLink
| Because the help desk is dreadful and not helpful. I wasted four months trying to convince the folks in New Jersey their equipment was dead. It took two days and something like 13 hours to finally kill the expired contract. Only then they were willing to replace the defective device -- and they kept me on the cell phone for 45 minutes trying to keep the customer.
The irony is, IF they had replaced the defective unit, I would still be a Vonage customer. AS it is, I not only would not touch them with a 10 foot pole, I certainly would not recommend their service. Vonage PR sucks; they do NOT value customers.
After I tired pf fooling with Vonage non-tech support and non-help desk, I contacted FCC, and I got back the money I was forced to spend to wait out the gd contract until it expired. This is what you get if you do not live in a large city. And I had two lines.
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Mac: No windows, No gates, Apple inside |
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