TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
 ·Sprint Broadband D..
| reply to dnoyeB
Re: Add Patriot Media in Nj as well
I am not surprised. The times I have dealt with Comcast call center TSR's, I have been amazed at their operative attitude that they are, by default, talking to an ignorant moron and that all problems lie with the person calling in.
It's kinda tough stuff to swallow when you find yourself talking to someone who is apparently still going through puberty. |
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dnoyeB
Ferrous Phallus
join:2000-10-09
Southfield, MI
| reply to TScheisskopf
Once a month I call comcast to ask why I am paying $7 for a HDTV receiver and $6 for a digital receiver when I only have 2 boxes in my house. One box comes with the digital package.
If this is not the case then it means the digital box actually cost $13.
I swear to you, I do this monthly since this summer when my free trial expired. It takes about 1/2 hour each time as the customer rep first tries to blow me off. Then when they finally try to do something they quickly get all confused at the stupidity of the charge and the difficulty of getting it to stop.
Sometimes a really smart comcast person not only adds back the extra $6 charge, but they also undo last months refund...
MONTHLY I SWEAR!!
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dnoyeB
"Then said I, Wisdom [is] better than strength: nevertheless the poor man's wisdom [is] despised, and his words are not heard. " Ecclesiastes 9:16
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TScheisskopf
World News Trust
join:2005-02-13
Belvidere, NJ
·Sprint Broadband D..
| reply to BabyBear
What a goddamned shame. I have a customer who was on Patriot Media and I had to deal with their customer support at one point. I was very impressed with their competence and responsiveness. Patriot left me feeling that I had just dealt with a company that Got It.
On the other hand, any interactions I have had with Comcast have not failed to leave a very bad taste in my mouth.
My most heartfelt sympathies to former Patriot customers. With some luck, there will be a revitalized SEC in the coming months and Comcast will face the anti-trust scrutiny they have long deserved. |
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