Reviews:
 ·RoadRunner Cable
| reply to NicoleDiana
Re: Really? said by NicoleDiana:I pay bills online but if there is a disputed charge, I phone in. So now what? I'll have to call to get the bill corrected and then go online to pay it to avoid a charge eventhough I was already on the phone with a rep? No, they will credit you on your next bill. You don't have to pay over the phone to dispute a charge. I've done this myself.
I am careful to make a note of the date, time, person, person's phone/extension, and what credit they promised, because sometimes it doesn't show up on the next bill. Then you just have to call again.
And, sometimes, oops, you get double credits that way! I retain these as inconvenience fees for making me call twice. |
