 ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3
 ·DSL EXTREME
| reply to telcolackey5
Re: hmmm said by telcolackey5:Can someone post the BBR tech support telephone number? Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business.
Its a good point you're trying to make, but you're comparing apples to oranges here. |
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Reviews:
 ·Comcast
·Charter
| said by Thaler:Tech support is a service. Paying/receiving bills is an incorporated "cost" of doing business. Its a good point you're trying to make, but you're comparing apples to oranges here. Perhaps, but everything Internet needs some sort of tech support. More direct services (ISP, VoIP, etc) vs high touch content (Amazon, E*Trade) or even ad revenue based forums (Digg, BBR, etc).
Some have a phone system due to a close customer relationship (Broadband, E*Trade) and some choose to have a cheaper email based interface like Google, ad supported BBR, etc. The later have cheaper costs due to the lower support costs. Basic business decisions.
Welcome to America. Have a nice day. |
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 DogfatherPremium
join:2007-12-26
Laguna Hills, CA | reply to Thaler
All expenses are a cost of business.
Some dumbass telcos and cable operators just choose to itemize their overhead.
With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. |
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ThalerPremium
join:2004-02-02
Los Angeles, CA
kudos:3 Reviews:
·DSL EXTREME
| said by Dogfather:With your logic they should also charge for ANY customer service call. It should also be $5 to add features to my account. But no, they just want to cherry pick what overhead to itemize. They'd probably cherry-pick everything they could come across as fees, if given the option. However, I think they'd be hard to make tech support a similar pay-per-call basis. Why? Well if your internet connection doesn't work, then what incentive do they have to keep paying monthlies for "faulty" services? That's why they have customer tech support, and additionally why ISPs don't commonly troubleshoot customer's PCs for them. (Its outside their job scope, and a different product market alltogether) |
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DogfatherPremium
join:2007-12-26
Laguna Hills, CA | It's all about telcos wanting to mislead customers in their advertising.
They want to sell you on $15 DSL that is $22 or $30 phone service that's really $45. |
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