fioswatchdog
join:2008-03-06
Marble Falls, TX
| Verizon Understaffing Problems
As a Verizon employee, I thought I'd lend my comments about Verizon's understaffing problem. What you all have heard about this is 100% true. Verizon has not hired enough employees for call center and field tech positions. In fact, they drag their feet on this for as long as they can, so that profit margins are maintained per quarter. Rather than bring on new people, the company forces workers to work at least two hours of "mandatory" overtime. In my center, we all work ten hours over our scheduled time. And while none of us are legally obligated to work this, the company skirts this by writing us up for insubordination if we don't. Basically, we can get fired for not working hours that are not, by definition, a legal requirement. This is why tech support tends to be not as good in the evening. Many of us have already completed our eight-hour day, only to be forced to work two hours beyond our normal schedule. So if you're talking to a person who sounds apathetic about your problem, this may be a major reason.
I'm sorry for all the customers who get caught in the middle over this. Many of us care about our jobs and the people who subscribe to our service. But, when corporate policy abuses its workers like this, substandard service is what you're going to get. My advice to everyone is this: if you're considering a career at Verizon, just know that you'll never have a weekend off and that overtime will never be optional.
On the bright side, we do get a great benefits package. After all, they do want us to stay alive. |
