exseven
Premium
join:2003-05-23
Stoney Creek, ON | reply to XaXiS1
Re: [SW Ontario] Fergus really slow tonight.. Business 16mbit ed
6mbit isnt really unworkable....
»Have a problem? Read this before you post. |
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Adam20
Premium
join:2007-07-19
Sarnia, ON | I agree it isn't unworkable, especially when some of us have the same 16 meg service and are getting 700/700 for the same price! |
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XaXiS1
@cgocable.net
| The type of work i do requires the connection to use vonage and the ability to connect to certain websites and databases. Refreshing and new pages are extremely slow especially when you are talking to customers over the phone (Order entry for a restaurant company) |
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Asawulf
Ignorance is bliss
join:2005-08-17
Trois-Rivieres, QC
| said by XaXiS1 :
The type of work i do requires the connection to use vonage and ...
I guess that's where your problem lies... Vonage has no QoS so it deteriorates both your Internet service AND your phone service...
Honestly you wouldn't have that problem with Cogeco's VOIP since QoS is activated for VOIP packets.
Did you do your test while being on the phone ? While being connected to your databases etc?
That's kind of why exseven asked to fill in the questions from :
»Have a problem? Read this before you post. |
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XaXiS1
@cgocable.net
| I have actually tested it while working on both phone and database program. Unfortunately Cogeco's VOIP isn't available in my area yet, plus I needed something with a Toronto area code. Thanks for the help though  |
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Marcer
join:2007-07-08
Hamilton, ON
 ·Mountain Cable
| reply to XaXiS1
said by XaXiS1 :
The type of work i do requires the connection to use vonage and the ability to connect to certain websites and databases. Refreshing and new pages are extremely slow especially when you are talking to customers over the phone (Order entry for a restaurant company)
So your Vonage connection uses maybe 256kbps up/down (and as far as VoIP protocols go I'm being pretty generous here) which leaves you ~5800 downstream and 700 upstream (which is more speed than I get on my Mountain Cable account.) If your PC/website is still chugging with that much speed something seems wrong.
Now, all that being said... You are still not getting the speed your package is setup for, so follow the link exseven provided, post that info, and I am sure any one of the Cogeco employees here would be happy to look into it for you, myself included. |
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theninjasqua
join:2007-09-26
Oakville, ON | reply to Asawulf
It does have QoS actually... you can define in your account settings how much bandwidth you want to use. The default I believe is about 30Kbs, but don't quote me on that.
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-theninjasquad |
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Marcer
join:2007-07-08
Hamilton, ON
·Mountain Cable
edit:
March 10th, @11:35AM
| said by theninjasqua  :It does have QoS actually... you can define in your account settings how much bandwidth you want to use. The default I believe is about 30Kbs, but don't quote me on that. QoS or Quality of Service deals with packet prioritization through the network, not the amount of bandwidth allocated to the transmission of the data. Increasing bandwidth would only reduce the amount of compression and/or allow the unit to use a better CODEC, which in theory would only result in an increase in sound quality.
Cogeco VoIP has 2 separate QoS advantages over Vonage
1. Cogeco VoIP packets are prioritized in the network. They have their own upstream and downstream separate from the internet service and are prioritized across the backbone of the network as well. Vonage may be able to prioritize itself over the packets coming from your pc and connected equipment, but it has no greater priority when it enters the network.
2. Cogeco VoIP packets only have to travel within our network to connect to the PSTN. Vonage has to travel through our network, out onto the internet and into Vonage, then onto the PSTN, meaning there are more hops, and more possibility for latency and loss. |
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andyb
Premium
join:2003-05-29
SW Ontario | Your point is sort of moot since he can't get Cogeco voip anyway. |
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Asawulf
Ignorance is bliss
join:2005-08-17
Trois-Rivieres, QC | reply to XaXiS1
If the problem is still present, could you post us the speedtest without being connected to your distant database nor on your Vonage phone plz? |
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XaXiS
join:2007-11-12
Fergus, ON
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*Update**
Apparently a technician will be by on Thursday to look at the lines again. They said they were testing my area and it seems I'm the only one having this issue. The house I'm in is about 3 years old, they are guessing it is faulty cables or something.
Here's hoping. |
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XaXiS
join:2007-11-12
Fergus, ON
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They showed up last Thursday and said nothing was wrong. Hmmm. I beg to differ. It seems we're getting nowhere with the techs that have been sent out. Only one of them has agreed that something is definately wrong. |
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