A non ee mous
@direcpc.com
| reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
Well it is def. not my computer. I've been running speed test on the hughesnet site and right at midnight look what happened.
March 20th, 12:04AM - 738/149 kbps
March 19th, 11:54PM - 82/311 kbps
March 19th, 11:11PM - 74/78 kbps
March 19th, 10:38PM - 80/253 kbps
March 19th, 08:52PM - 76/138 kbps
March 19th, 08:48PM - 81/106 kbps
Does something reset? |
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BigMattock
join:2003-02-01
Woodruff, SC
 ·HughesNet Satellit..
| I re-installed XP on 2 systems, downloaded SP2 and updates. Then got hit with FAP, and no internet for 24 hours. Not even usable AT ALL. What is the actual trigger for FAP??? So much in 24 hours? So much in a set time? Does Hughes even know themselves? I do know that once you hit that trigger, you can forget about internet. At one time, it was a bucket, but now it seems like a bucket that if you completely empty it, you can't take any out for 24 hours. While it fills completely in 6 hours, the rest is lost. How does this compare to 5 gigs per month on Verizon? How does VZW control the 5 gig limit?
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HNS 7000S|G4R_1250MHz|ver. 5.6.1.19|Sig Strength: 79|Athlon X2 4200|WinXP Pro|WiFi Network |
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Kashmere
join:2008-03-17
Madison, ME | reply to Randy L
today i filed with bbb and im looking into isdn this isnt worth my agravation lol |
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or270
Premium
join:2007-03-13
Lookout, CA | I took a couple of weeks to answer my BBB complaint, I did get most of my problems taking care of.
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HN7000S/G3C 95W 1120/.98 2 watt/Sig 79/ProPlus
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dyrge
@direcpc.com
|  reply to Randy L
I am filing with the BBB in Washington DC. First I am Contacting Hughesnet HQ here: »www.hughes.com/HUGHES/Rooms/Disp···2F8FD1]]
Then after speaking to someone and informing them of the complaint I will file it here:
»www.dc.bbb.org/commoncomplaint.h···00009864
I encourage all Hughesnet customers experiencing the same bandwidth problems to do so as well. |
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hugheshostag
join:2008-01-14
Suffolk, VA
·HughesNet Satellit..
| reply to Randy L
Just an idea:
I wonder what would happen if a newspaper say The Wall Street Journal suddenly received letters complaining about overselling capacity and unhappy customers complaining of fraud? You think investors might get nervous and bail? As someone said earlier Hughes is big with deep pockets and they think they are above the law, the best thing to do is to get this into the court of public opinion. Anyone interested? |
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rpley419
@direcpc.com
|  reply to Randy L
Hughesnet is a rip-off
Hughesnet URL: www.myhughesnet.com advertisises to offer "superfast" internet access but after 10 months of service we actually get slower than our old dialup connection. I have called hughsnet several times (case # 13679728) they always give the same answer that they are working on the problem and there is nothing they can do. They refuse to let me out of the 24 month contract. Their web-site claims that during peak hours a 1024kbps connection (HOME-PLUS plan) will typically be slower 650 kbps to 750 kbps. I run a speed test everyday and our runs between 9 kbps to 40 kbps - much slower than a typical 56 kbps modem. They are advertising false claims and refuse to make it right with their customers. THIS IS CLEARLY FRAUD.
»go.gethughesnet.com/HUGHES/Rooms···0E66D0]] |
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dmp
Premium
join:2003-12-15
Emmetsburg, IA
·HughesNet Satellit..
1 edit | reply to Randy L
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
I posted this in another posting, but thought it would be helpful here, too, so forgive the duplicate post:
Well, I've really had it.
To make me go to the Better Business Bureau for the first time in my life took some doing, but that's where I finally went. It is ridiculous to pay $69.99 per month for something that works only a few hours per day. As bad as hughesnet has been (direcway in the old days), it just is not working any longer for me -- dialup would be faster and I'm paying $69.99 on a new contract I'm STUCK with so I could get a 7000 modem for this????
Anyway, if your system isn't working here is the link I used to go to the BBB to complain. This should be the link needed no matter what state you are in. This is the link for state hughesnet is located in and the one you need.
»www.dc.bbb.org/commoncomplaint.h···00009864
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7000S-RoofMount/ Dell1.8P4-WinXP/ SP2-IE7x-2GBRAM/ LCCU-ProxyOFF/ SatMex5-1270MHz/ 3networked-Switch
EDIT: Oh, and don't worry about that first page that asks about people contacted, etc. just click NEXT and fill out the form if you haven't called in before. |
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Randy L6
join:2008-03-18
Camden, NY
| reply to BigMattock
If your going to go wireless get Nextel, they have a plan which uses Verizon towers but has no limit on download... speeds vary depending on location of tower, terrain etc but they tend to be 300kbs+... if you look sometimes you can get trial periods so you can test it without being bound by a agreement. |
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Tomcatt1
join:2006-06-14
Honea Path, SC
·HughesNet Satellit..
| reply to Randy L
Here we go again! I call and complain and it 'magically' gets better, for about two weeks. Now it's back in the dumps! And it's the same as lots of other folks, the switch is flipped at midnight and we get our speed back.
I could understand normal usage causing speeds to go down and fluctuate, but I don't think there is any doubt that they are throttling us, and I don't think it's right!
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DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL |
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jerjon
@direcpc.com
| reply to Randy L
Yep! Having the same exact problems as everyone else. Speed has degraded during the past few weeks and tech support is useless. I get the "do speed tests for 3 days" routine; did that, called again and was told I needed to do speed tests AGAIN for 3 days during the "peak hours" and non peak hours (5 pm- 2 am Eastern is peak). I was told today that if I do the speed test again for 3 MORE days and it doesn't help then next time I can speak with "advanced support". Sounds like the run around to me. |
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TiredofHN
|  reply to Randy L
Hughesnet biggie:
Ellen Martz
Sr. Director, Customer Service
executivecustomercare@hughes.net |
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rjt
| reply to Randy L
I had the magical 4:00 pm and midnight switch of speeds. After complaining and filing with the BBB I got some compensation and moved to the Pro Plan at Home Plan price for short term. The problem went away for exactly 1 month. The 4:00 pm and midnight flip is back. The BBB says they have done all they can but I think if they had more complaints they could do more. Contact the Maryland BBB @
www.mybbb.org
Also, skip the low level tech support and send your complaints right to Executive Customer Service which is part of the office of the president. Send to:
Ellen Martz
Sr. Director, Customer Service
301-428-5500
executivecustomercare@hughes.net
THE MORE COMPLAINTS WITH BBB AND TO HUGHES THE BETTER |
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waltham41
My ISP can beat up your ISP
Premium
join:2003-11-26
Fort Gibson, OK
·HughesNet Satellit..
| reply to Liberty
said by Liberty  :said by jefflaur : My compaints got me an inviation to be a "beta tester" for the new KA band service..which "might" be fine until they oversell that. Please keep us posted as to your Ka system experience, once it is up and running!!! Are you going with same plan as now? I believe that the beta testers have to agree not to disclose anything about the beta test while it is going on, and if they get caught doing that they will be removed from the beta program.
And it would not surprise me at all if Hughes does monitor this forum. Food for thought.
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"Win if you can, loose if you must, but always cheat." ...Jesse "The Body" Ventura |
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hugheshostag
join:2008-01-14
Suffolk, VA
·HughesNet Satellit..
| reply to Randy L
BBB is a waste of time, best thing to do is complaint to the MD Consumer Protection Division. The more complaints they get they will be FORCED to do something. I had a year and half experience with Ellen Martz and she is an authentic Hughes Tool. She has a habitual lying problem and the best thing about it she puts it in writ ting. She does know how to play the game with the Consumer people so you have to be consistent and don't really expect anything from her other then using her to demonstrate to the Consumer Protection Division how Hughes lies to customers and has no intention of ever providing the service you pay for. I got her so pissed she sent me a check Fed Ex just so I would walk away. Best thing about it was she also helped prove my point to the VA Consumer Protection Division. |
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MonstaDriva
join:2007-09-02
2 edits | reply to Randy L
add me to the list . I noticed from 4pm untill midnight my speeds were flipping so I called tech support . The indian guy told me to run speed test for 3 consecutive days , 12 results per day and 36 results for 3 days and then with that data they could figure out what was happening .He also told me when I called back I would be advanced to level 4 tech support and they would happy to resolve the issue . I discovered that the speeds were indeed switching at precisely 4 pm est time from the 800's down and 150's up to the 70/35 range and going back to normal at exactly midnight est and remaining normal until 4 pm the next day . I ran the test , called hughes back and they flat refuse to let me speak to level 4 support and can offer no help in fixing it other than to say well they are operating on shared bandwidth . They refuse to even acknowledge the 4pm to 12 am phenomenon switch . Its very obvious this is indeed being innitiated by hughesnet . I have now been doing
these tests thruout the day at various times but i have covered every frametime . I also do the test at 2 minutes before and 2 minutes after the 4pm and 12am time slots . It even happens on sat and sunday now too . Its not a normal congestion fluctuation at all . I don't see how they can get by with this . Thats an 8 hour prime time purposeful takeaway . I don't mind sharing and suffering through normal congested periods to much cause it was never this bad . But to flip a switch via timer and rob us of speed every day . Even though hughesnet speed test still shows a speed of 70/35 . But the reality is if i try to download a file from several of the super fast file servers I get 6k which is no better than a 56k modem for that 8 hour period . So in reality folks is not anything near 70k . Maybe we can find someone to organize those of us with legitmate complaints to get oriented to one specific agency to voice it . |
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mortgageprova
@direcpc.com
| reply to Randy L
I got to this site looking for a place to submit a formal complaint and my search brought me here. I thought that I was alone in the wilderness. I have suffered all of the abuse dealing with less than adequate customer support many of you have detailed, including running mutliple speed tests over numerous days/missed callbacks from level 4 tech support--to the final straw of a message left for me from tech support (which by the way can not be called directly)  informing me that after reviewing all test data "there is nothing wrong with hughesnet system and that slow downloads speeds during shared time in peak hours cannot be easily resolved and that Hughesnet engineers are working to try to resolve this issue". I am amazed that peak hours in my case run, in essence 24 hrs a day 7 days a week. I have been dealing with this issue for the last 3 weeks. After seeing some of the posts I will be filing a complaint with Maryland as suggested and would certainly sign on to a class action lawsuit. I have the upgraded "pro Level" service. |
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trekboy
join:2006-08-16
Benton, PA
·HughesNet Satellit..
| reply to Randy L
I'm staring to wonder if I'm also a victim of traffic shaping or overcrowded gateways. Since about March 1, my speeds during peak time have been getting worse and worse. Today was really bad. Trying to download a file for work, and it was going at 3KB/s. Very sad.
I did a speed test yesterday, during peak hours 4p-12p, which resulted in a 80 kilobits/sec result. After 12p it was around 450, I'm paying for speeds "up to" 1mb/s. All this and after I wrote them a good review too. 
I dread calling Hughes "Tech Support", as I know I will get the runaround. Any helpful hints? Or should I just bite the bullet?
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HughesNet | HN7000S | Pro Plan | .74 dish | 1-Watt Trans. | IA6 1433 MHz | Router 67.44.65.112 | Rate Code=256k 4/5 | NO Static IP | WRT54G w/ DD-WRT Firmware v23 sp2 |
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HUGHESNETHELL
@swbell.net
| reply to Randy L
I have read and read and read post threads for years now pertaining to Direcway/Hughesnet service problems and issues. I have disgusted with the massively inconsistent service levels that we have all been subject to. I have literally spent days on the phone with technical support, uip and down the ladder of technical support levels 1-4 and multiple supervisors inbetween, and I have spent thousands of dollars over the last 5 years in upgrades and monthly fees. I started with the DW4000, moved to DW6000, and lastly, currently, on the Small Office Plan with the HN7000S. I have experienced periods of consistent service with decent dl and ul speeds (by utilizing hughes speed test and other various speed tests out there). However, I find myself once again in the same boat as you all are with the disgusting "peak hour" "shared bandwidth" related crap.
I am supposed to be getting "up to" advertised speeds of 1500Kbps dl and 300 Kbps ul. Recently, over the last month, it has been consistently the worst I have ever seen it. Basically, and except for time periods from around 12 AM to 8 AM CST, I am getting less than 200-300Kbps down and less than 70-90 Kbps up all the time. I have some speed tests with less than 80 down and less than 10 up which makes me want to throw the modem out the window. I too have gotten the run around (same responses from lvl 4 support also, and lvl4 specifically called a different number than I specified with lvl 3 when it was to be escalated and I provided the time to call me within and still got the VM on the home phone of which they gamble on us not being there)and ultimately hit the brick wall again and again with absolutely no resolve or true concern by Hughes to resolve the issues that we are experiencing. I am truly disgusted and feel robbed of the services that are due and should be provided. I pay over $100 a month and bought 2 diff satellite systems (one of which is collecting dust now since I replaced it in the hopes of better speeds and consistency). I follow through with my side by paying them for the plan I am supposed to be receiving and I expect that they should be providing on their end with proper service and stop banking on their play on words "up to" @%&%! All that means is literally 1Kbps down and 1Kbps up is acceptable??????????? for all plans including the business plan.
Does anyone think or see any coincidence with the possible migrations of others in a temporary state (i.e. overpopulating and moving around or just plain cutting bandwidth for testing assoc. with beta testing) during a period of which they are looking to initiate Spaceway3 services soon once beta testing is complete? |
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RDLee
join:2006-12-10
Liberty, TX
| reply to Randy L
Will not labor this topic much. I had same problems on HN7000s PRO plan as you guys. Contacted HNS many times.
Finally I demanded a service installer come to my location (at my own cost $125.00) to test and point my dish.
Note: I would not accept appointments unless between Noon and 6:00 PM on Mon-Fri. Installer arrived, I showed him many days of HNS spd test and sys stat results, etc.
First, he replaced the radio unit (at HNS' expense) then tried to fine tune dish to TelStar 6, 93.0W, he could not correct any existing WEB acceleration, DNS availability errors or speed issues. He called 'his' HNS support contact, they tested my modem and said it was good (no problems) and finally they told him to move me to a new satellite at 117.0W, I believe this is SatMex 5.
Any way I am averaging 850/180 24x7 now for almost three weeks. Have only reset the modem one time since (during a storm), it even reconnected then with cats and dogs falling out of the sky, not good but did connect.
NOTE: I'm NOT saying HNS is good or fair, only that they have at least temporarily fixed my problems by changing satellites. I have no other option than WildBlue which my neighbor has and his performance is worse than HSN.
So maybe some of you can do something similar. |
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