MMS747
@direcpc.com | reply to MMS747
Re: [DW7000] Hughesnet getting worse and worse... anyway to stop
If you're pretty much stuck with using your connections during the 4-12 timeframe, I'd go with Verizon. |
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Randall L
@direcpc.com
| reply to MMS747
Strange though... we were gone nearly a whole week and when we got back it was no better...
I'll tell you what is stupid... Hughes advertises that there service is perfect for businesses... well let me tell you something, the other day we got fapped and we did absolutely NO downloading at all... all we did was regular browsing, I admit we had 4 computers running simultaneously but I still don't think you should EVER get fap when your only browsing and believe me if they wanted to they could fix that...
ASs much as we are sick of hughes we are afraid of trying verizon evdo for fear it won't be any better and being stuck with another contract... I have heard many good things so I am almost sure even if the speeds were only 500kbs as long as the latency wasn't that bad(150-200 ms) then it would be fine... of course I don't like the idea of being limited to 5gb per month either... sprint supposedly doesn't do that but there coverage map doesn't seem to cover us. |
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MMS747
@direcpc.com
| If you can, by all means keep both running for a while. Even when I was throttled, my connection worked great outside the 4-12. Fortunately I'm also able to work around the 4-12 peak. And even during the peak, 80-100kbps is good enough for my work needs. The users most affected are those who are limited to the peak hours; it's obviously not very convenient for the average family. Too bad Hughes can't put that into their equation.
You mention you were gone for a week, and that when you came back your connection was no better. Based on what I and others have experienced, the minimum time for a throttle to free up appears to be about two weeks. |
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Aframe
Premium
join:2008-01-30
Uvalde, TX
 ·HughesNet Satellit..
| said by MMS747 :
If you can, by all means keep both running for a while. Even when I was throttled, my connection worked great outside the 4-12. Fortunately I'm also able to work around the 4-12 peak. And even during the peak, 80-100kbps is good enough for my work needs. Are you saying 80-100 kilobits per sec or kilobytes per sec ?
/Frank/
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HN7000s/.98m/2w,Sm office,Horizon 1,127west,1110,version5.6.1.19,XP Pro,Linksys WRT150N |
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MMS747
@direcpc.com
| The little ones.  80-100 kilobits per second, the values on the Hughes speed tests. I only got into "broadband" for work purposes because I needed something somewhere between dial-up and the Hughes home plan. But obviously, since I've been throttled, I haven't been too shy about using the available capacity.  |
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Birman_lover
@direcpc.com
| reply to MMS747
MMS747:
Your theory re: 4-12 throttling is intriguing inasmuch as it certainly agrees with my experience! My slowness started about New Years and it was clearly between the hours of 4 p.m. and midnight !! I started with tech support on 1/23/08 and put up with an enormous amount of b.s. until I started reading this forum which advised me to use Executive Customer Care. They sent out a free tech today to set me up with a new satellite and gave me two months' free service. The early readings are good but it is not yet 4 p.m. and I will have to see if this arrangement lasts. Personally I doubt it.
Anyway, are you saying that if I control my usage with stock streaming prices and playback of video between 9 a.m. and 4 p.m. that I might have less throttling during the evening hours? I do have a tendency to leave that streaming service on wall to wall instead of periodic checks.
Thanks for your input - I appreciate your sharing your information a lot!
N- |
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DeputyDawg
join:2002-12-14
LA-Lower AL
| reply to Randy L
Got the pro plan and speeds are really going downhill. Have called several times but always blame the result on someting at my. Last call resulted in telling me that it was my computer and to call the manufactor. I told the tech that I tried it on 3 new and almost new Dell computers with the same results and his response was it was still my cpu. I like the suggestion of telling the Maryland Consumer Protection Division.
Sure not getting what we pay for.
DeputyDawg
--
I have not failed. I have only found 10,000 ways that do not work.
Hughes HN7000S G4R, 1230. 4.2.1.10, Intel Pent4, 4GHz, 504kb RAM, WinXPPro, 2 clients WinXP via switch |
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mooch
No Booing Allowed
join:2001-11-11
Johnstown, OH
 ·Millenicom
| There have been soooo many BBB complaints against HN that they have the process of dealing with the BBB complaints down to a science.
When I filed my BBB complaint(after months of doing the level 1 through level 4 stall tactics), someone in the ECC dept at HN called me and was almost magically able to get my system working again.
When it came time that I then had to reply back to the BBB on whether the problem was solved, my system magically stopped working again about a week after the BBB complaint was closed.
Whew, thank goodness that I was then lucky enough to have access to Sprint EVDO.
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ex Hughesnet customer - thank goodness! |
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Birman_lover
@direcpc.com | What is Sprint EVDO exactly? How does it work and is it good in rural areas where there are mountains like the Shenandoah Valley, VA? |
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MMS747
@direcpc.com
| reply to Birman_lover
Yes, based on research and the experiences of myself and others, I believe that beginning around New Year's, Hughes is managing the 4-12 peak separately from the off peak hours. I began using my connection based on the idea that a "4-12 throttle" exists. Basically, I reduced how much of my bucket I used, and shifted its use away from the 4-12 hours. After two weeks the 80-100kbps throttle was over, and after another two weeks I went from light throttling to no throttle at all (you can see my speeds on page 3). My experiment continues, and I now hover around 750kbps (home plan) with little variation. Bottom line: If I act as though a 4-12 throttle exists, I can avoid it. I find it very interesting that I now have the best times I've ever had on a gateway I recently assumed was choked.
You say they put you on a new sat. My prediction is that it will work well for about a month before speeds start to deteriorate, the time it takes for you to build up a user history on your new sat/gateway. I believe that without a change in usage patterns, good times won't last. I might be wrong, but so far haven't seen any posts to convince me otherwise.
Be advised that there is also the possibility you will be throttled for behavior outside the 9-12. Aframe reported that he was throttled during the 4-12 peak following several weeks of heavy use of the FAP FREE time. His speeds returned to normal two weeks after stopping this usage pattern. I haven't yet tested high RATES of download. I typically stream video at low to moderate bit rates. There are still a lot of variables to test in my little experiment.
"My Own Personal FAP"
Home Plan, 117W, 1090MHz, Router Address: 66.82.156.169 |
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jcdisciple
join:2008-06-03
Palmdale, CA
| reply to Randy L
Its incredible that so many people have the same problems, and that they (Hughesnet) have continually given the run around to all of us.
I have been a subscriber for two years. For the first four months it was a major hassle and headache. Then they finally got it dialed in and I enjoyed relatively decent service for two years, with speeds averaging 900+ Down/190+ Up.
Until two weeks ago. My Download speeds are fine. My upload speeds suck again.
After waiting for Level 4 Tech Support to call back, (I told them to call after 6pm - they called at 11am and left a message that they could find nothing wrong)
I just got off the phone with Michael at (866)819-0165 (you need a PIN number to get thru) he said that the Engineers at Level 4 closed my case because I had speed test that was within acceptable limits (yeah, at 12 am in the middle of the night). So they closed my case because of their "Speed Disclaimer."
"Michael" stated that I had to write to the corporate offices at this stage. That it was my only recourse at this point. And I never had the chance to talk to an engineer.
Anyway, I signed up for the Service plan and will have to wait until the 22nd to invoke it (service copay of 29.95).
I am going to call the Hughesnet corporate offices at (301)601-7224 (found the number thru WHOIS Domain search)
Also have another number I found in SEDC records ( »www.secinfo.com/d11MXs.vA1d.f.htm ) 301-428-5500
___________________________________
I just called the 301-428-5500 (option #6, then Option O for the operator). The operator transferred me to "Executive Customer Care" (I feel special). The lady I spoke to (I'll hold back her name for now) said that they will do is move me to another frequency (need not be present to win) hopefully before Friday, then I will need to run some speed test to see if my upload speeds improve.
I will keep y'all posted. But personally, I don't think it will help.
Robert Brady
Palmdale, CA
»www.avwebnet.com
»www.supersaunasuits.com |
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jcdisciple
join:2008-06-03
Palmdale, CA | I called Executive Customer Care yesterday and they are going to send a Tech out (free of charge) to recommission my system and do a repoint, putting me on another frequency.
Let's see what happens. |
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Tomcatt1
join:2006-06-14
Honea Path, SC
·HughesNet Satellit..
1 edit | reply to Randy L
Well, wife finally had enough of HughesNet and told me to cancel. I had already given up and was using the VZ aircard provided by my employer. The last time I called tech support they told me there was nothing that they could do, that the slow speeds I was seeing were from normal usage during peak times. I think we all know better than that. They refused to transfer me to advanced support. I called tonight to cancel and the billing lady tried multiple time to get me to talk to tech support. No way. I cancelled!!!!! Enough is enough, and I doubt they care.
PS, only took them 20 minutes to sever my connection 
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DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL |
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Gregg K1
join:2005-04-03
Mendocino, CA
·Verizon Wireless B..
| reply to Randy L
I'm another one who's absolutely had enough.
I had had enough even as far back as 2001. I had to chime in on this thread because only you people know what I've been through.
It's hard to complain since there's no alternative. YET.
And I came to this forum because of the lousy service.
And I don't even bother anymore, hardly. It really is like the phrase "quiet desparation". I can hardly think of another part of my life that is so crappy.
I suggested a class action suit many years ago. I'd love to see it happen. |
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Tomcatt1
join:2006-06-14
Honea Path, SC | I've been a customer since 2003 myself. It's amazing that a company cares so little for it's customers that pay so much for a monthly service.
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DW7000 Pro Plan | 2 Watt X-mit | Wired/Wireless Network w/ Linksys WRT54GL |
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Monroe
@direcpc.com
| reply to Randy L
Hughes Net is a joke and for people that live out where there is no cable or dsl and have to find a satellite company Hughes net is not the way to go. At first their site looked great. I started with the basic plan and that was worse than using dial up so I upgraded to their pro plan and there really is not any difference. Horrible customer service and they over charge you for the sub dial up speeds. I am so frustrated right now, it took me 5 minutes to load this page and most of the other pages that I have been trying to load today time out. I understand the fact that it is satellite and it takes a few seconds to get to the satellite and back but this is absolutely ridiculous. God forbid your a gamer because you will not be able to do much at all with Hughes net. Worst company ever I hope they go under so bad. |
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mywrench
@direcpc.com
|  reply to Randy L
I to am having the same slow speeds. It all started in march and have gotten worse. I'm in Calif so times are PST.
Starting at 1pm and running till 9pm speeds are sub dialup.
From 9pm till 1pm the next day speeds range 300k to 7ook down and 125 up.
Tech support ran me in circles but got to level 4 support and was told that everything was working normal. All equipment was in good working order.
When I couldn't get on line they sent a tech out to fix.
It was there problem and I was on line before the tech could arrive. The tech upgraded the modem to the HN7000S but still have very poor speed.
To me it's like at 1pm they turn the speed off,like turning off a light, and then at 9pm turn the light back on.
Never full speed like when I first got the satellite speeds were 750 up since I have the pro plus plan.
with so many people on line instead of getting more bandwidth they just take it away from us and give it to others, as if it's ok with us.
Anyone have the link to the Maryland Consumer Protection? |
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Blazestop
@comcast.net
| reply to Randy L
I finally moved back from a rural area and left all my junk SAT equipment where it was. Cancelled the service and as you might guess they are still charging my account. Going to call corporate offices tomorrow and attempting to get my money they stole from me back. |
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bastnpny
join:2008-05-26
Morgan, TX
·HughesNet Satellit..
| reply to Randy L
I am having problems with email not getting through that I want and need. Seems hughesnet thinks it is spam. Have spent hours on the phone with them. The last time I talked to Advanced Technical Support, they didn't really seem to care. So, I filed a complaint with the Better Business Bureau. Well, somebody called me from Hughes to settle the problem. They offered to credit me for 3 months. I told them that would be OK, but as far as the BBB was concerned, the problem is NOT resolved. So, I believe it DOES help to file a complaint with the BBB. |
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bbrwn9999
join:2008-06-21
Proctorville, OH
| reply to Randy L
I am having almost the exact same experience with hughs net. It did work fine and then my speeds up and down went to very low levels. I was compelled to uopdate to the pro plan also and now it is slowing. I did several supposed fixes and it still seems like crap. Brian |
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